Tiffanys is a perennial fave that doesnt disappoint! Did prefer this location over San Francisco!

This place could not have been any worse. I am from DC, I came here because my boyfriend is from Chicago. We basically flew here to go to this store. I am a devoted client at Tiffany’s and have spent plenty of dollars there. I walked in there and the first gentleman I was greeted with in the blue suit to my left upon opening was a kind gentleman. He clearly was attentive and knew how to hold conversation. I was pleasantly surprised upon speaking with him! So far so good. I even went up to a woman with long black hair at the center display and asked her about the Chicago Peretti Collection. She knew exactly what I was referring to and even complimented my Paloma Picasso bracelet. All great! We browsed more and I even got to speak to the woman at the far back kiosk. She was wearing a blue Tiffany’s scarf and she was pleasant as well. I was happy upon looking at the engagement rings. I know Tiffany’s will be my ring so we wanted to look in person, also came to look at the Peretti bracelets. We really had a lovely experience, until we left. I went to say goodbye to the attentive staff and I noticed a tall woman with auburn hair chatting about me with a disgusted look on her face. Now I know that we were there thirty minutes before close. We didn’t plan on staying long. We knew what we came in for, like I said, returning clientele. What makes me upset is the look on her face and hearing her talk about me. I could spend a lot of money in there, knowing she gets commission- I don’t want to come back ever. Let alone bug something then. I work for a luxury store as well. I know that days can be long and exhausting. Please remember- we are here because these places are sentimental to us. This occasion left a very poor taste in my mouth. Wish I had something better to write.

I absolutely love visiting the Tiffanys store located in Downtown Chicago. The staff are always very friendly and helpful. You are always greeted with a smile and made to feel welcome. I was in over the weekend to have my daughter jewelry cleaned in Customer service area. The lady assisting us was so kind,knowledgeable and just all around pleasant to interact with. I would highly recommend this store to others.

RECOMMEND OTHERS TO NOT GO HERE!Very nice staff except for one BAD egg! One of the staff gave my girlfriend and I a very bad judgmental look. Was considering getting our engagement ring at Tiffany’s but we really gotta reconsider. Been to DC NYC locations with very nice experiences. But one of the staff can really ruin our opinions of Tiffany’s.

Top notch jewelry. No one greeted me when I entered. Had to figure out where to go by myself. Once upstairs, I was greeted by manager on floor and Yennifer was outstanding at helping me

Its was an awesome experience! Even got to meet Margo a local girl that wears Tiffany pearls and leash

We were in Chicago several weeks ago. My husband and I were fresh off a plane from Europe, looked tired and were dressed casually. We were shopping for a bracelet I had seen in a catalog. We walked into the store, no one say Hi, it was difficult to get help even thought the store was empty. I asked the sales lady for help. She seemed annoyed and put-out. We were shopping for a $17,000 bracelet it would have been nice to be welcomed into the store. It should be fun and comfortable. I felt very uncomfortable. I took my husband, our Visa and decided to leave. We love Tiffany, however, I am completely turned-off. Customer Service matters.

Ive had my return to tiffany necklace for over two years now. its been really eating me up on the inside that first purchase experience was not pleasant I walked in, no one greeted me I asked where to go for what I wanted I made it to the second floor I was greeted by who I think was security.but he was really nice gave me a really big smile I signed in waited my turn and my sales lady was not so pleasant she really treated me like I couldnt afford what I was looking for. mind you I was on my way to work so maybe i didnt have the look she was looking for. I asked to see another piece of jewelry and that really got under her skin in my mind I just wanted what I came for so I paid and left. I promise myself that would never go back but I really want to treat myself to another tiffany piece but I just cant spend my with a company that treats people like that.

I went to Tiffany & Co. today to get my wedding ring cleaned and after someone looked at my ring at the front door to validate that I wasn’t trying to get a ring from somewhere else cleaned for free they were really nice. When I bought my wife’s engagement ring 9 years ago I went to the store and because I am young and look even younger the employees there ignored me except Linda what is one of the nicest employees there which was actually pretty cool because the commission went to someone who really deserved it. Otherwise I love the store and think that their products are the absolute best!

I have been a customer at Tiffanys for years and I usually dont have any complaints as they have good customer service and everything but I personally do not like how when you make a purchase your item comes with multiple bags and boxes but you no longer get a cloth to keep your items cleaned then when I asked about a cleaning cloth I was told you have to pay for it separately now Id rather get a cleaning cloth with my jewelry you can keep all the bags and bows

Chelsea was very attentive and helpful during me and my boyfriend’s visit. She made me feel special while picking out a necklace for a one year anniversary gift! Thank you.

Very friendly. Got a small birthday present for my chihuahua and they were so so nice and helpful

Best shopping 🛍️ day ever and Ms. Ester was very helpful and polite I walked in and out with all I came to buy Thanks Tiffany & Co.🛍️🛍️🛍️🛍️

Um das zweijährige Jubiläum mit meiner Freundin zu feiern, besuchte ich diese Tiffanys.It is no secret that their jewelry selection is par none, and I was able to find (with some guidance from the sales representatives) a stunning gold bracelet for my significant other.Thank you for helping make our anniversary unforgettable.

I went to Tiffany at michigan ave this Tuesday. At first I was served by a lady on the second floor. She was very nice and talk with patience. Then, I want to see some rings and she said to me those rings are on first floor. She took me to a lady on the first floor. The lady was very arrogant. She asked me if i am gonna buy something here or just try them. I said to her I just wanted to try them here and I will order online if I found some rings I want. She showed no patience at all. She did not say anything and just showed a snobbish face after I said goodbye to her.Tiffany is a global company. Talk to her and make your advisors serve customers with patience and polite please.

This is my favorite store and the sales professional Yao is always the best!

The Tiffany & Co. store on Michigan’s Avenue is absolutely beautiful. The main area on the first floor hosts many stunning collections, and upstairs they have additional products, plus a customer service/product care center. You can bring any piece of PRO TIP: Tiffany jewelry to them and they will clean and polish it for free.

Great location! Always friendly and helpful staff. Very knowledgeable! Gotta love Tiffany & Co.

Can someone please explain how anyone can walk into the store and make it outside again without making a purchase. Yes I melted a credit card here. Bit it was worth it to make someone happy.

Had the ring I wanted for my hubby. So Im pleased. Always enjoy shopping at Tiffanys.

My first experience at Tiffany & Co. was wonderful. The people were very pleasant and friendly. I felt like a VIP. Thank you Tiffany & Co for this experience.

Yao Wang was super kind and very helpful. I recommend asking for her.

Wonderful service in picking out the perfect pieces for my daughters

They where very polite and make sure u leave out with what u really want and not feel cheated

Whats not to like

I would like to get a set of earrings a ring and the necklace from Tiffanys enjoy the experience of shopping there

When you want a little Tiffany in your life you buy a pair of earrings to share with your sibling. Bonnie helped us with our personal shopping experience and was a delight to work with.

Was given wrong info on cleaning and shipping jewelry...and limit of 5pcs only with a five day wait

Wonderful store with friendly, knowledgeable and helpful employees! 😀

Very helpful staff. Excellent service! Goes above and beyond the call of duty!

Staff was very friendly and welcoming on both floors! Beautiful items inside.

Always my favorite place to be. Everyone is always so friendly and its special when they remember you. I needed to get a gift real quick and they were very attentive to my needs on such a short notice.

Our experience at Tiffany’s was extremely pleasant. The salesperson, Michael, that assisted us was so friendly and attentive. Though we didn’t purchase the watch that I fell in love with, it looked and felt exquisite and Michael has made Tiffany shoppers out of us.

I am Super frustrated and unhappy with this particular location! Got 2 rings and tried to returned one since it got dark in less than one week. I have silver rings from James Avery and non of their jewelry do that. The ring was not accept it even though it was less than 30 days.

One stop shop for fine jewelry I been going here for years to come I have built good relationship with Hiromi she always put great personal touch on my shopping experience to say thank you again 💜💜💜💜

Karen is always a pleasure when she assist me.

Lindsey Daleo is the salesperson you want. I’ve had her for over 10 years. She hugs and greets me and my family by name.

Wife loved it it was an anniversary gift

Wish we could give zero stars. Beautiful jewelry, accessories and watches. Terrible customer service. Purchased a silver watch for my wife 15 some years ago... periodically has to have the battery changed, which we get charged some $50 for every couple of years. Seems cheap on their end, but OK.Problem began on 9/30/2020 when I brought the watch to the Michigan Avenue Store to have the battery changed again. Apparently this is no longer done in house, but gets sent to a repair facility in Texas. OK. 2 weeks they say. I fill out form to have it done and returned to our home address in Chicago.A few weeks later we get an email from repair office telling us watch should get additional repairs and servicing, around $400. Wife loves the watch, we trust Tiffany, ok. We have the charge for the servicing put on her Tiffany Credit Card.Mid November I get an email saying the watch has been return shipped. A few days later, not having received the watch, I check the tracking number. The watch was shipped to my office address in Willis (fka Sears) Tower. FedEx delivered it without getting the signature required on the shipping. Neither Fedex nor Tiffany can find out what happened to the package containing a $3000 watch left in the hallway outside our closed office in Willis Tower.15 hours of phone calls and most of that time on hold, talking with different Tiffany Representatives, they finally initiate investigation. No one at Tiffany takes responsibility for the address change. Im repeatedly told the $395 charge for the repairs will be removed or credited and its still there.After 2 months a Tiffany rep, Carmen tells me that we can select a replacement watch up to $3500 from their catalog because they cannot locate the package and the watch we had sent for service is no longer in stock. We are supposed to select a watch and call Carmen back directly to have the watch shipped to our (hopefully) home address.Been trying to call Carmen back for a week now. EVERY time I call I am put on hold by a different representative and Carmen seems to never be in the office or available. Yesterday I was told Carmen would call me back this morning. No call. Its after 1pm. Im still on hold after 30 minutes. Some woman just picked up, finally, and says Carmen is not in today. I explained and now she sees the order number, and Im on hold for 10 minutes already waiting for a response.No one gives their last name, ID# or any direct call back numbers so I dont have to waste time on hold.My wife and I have shopped at the Michigan Avenue Tiffany Store for years. Some of her favorite gifts including the missing watch were purchased there. We always enjoyed excellent customer service from everyone in the store.What is happening now is extremely disappointing. Terrible service. Rude comments from a few of the phone reps. No accountability. Unbelievable. Do not shop there.

Cant describe how much I love this bracelet. Also got an engraving and it was done so perfectly!

The sales team is the Best! Amy is extremely patient, knowledgeable and professional 💍

I loved this place. So expensive, but beautiful!

This is a flagship Tiffany store and it shows. Its incredible, everything about it is incredible. You will feel incredible if you buy stuff from here. You will feel even more incredible if you give someone something from here. Its Tiffany and Co after-all. So stop being mediocre. Stop buying junk fashion jewelry. Be incredible.

Very busy right now. But very well organized and great staff!

Very professional & friendly service, as always. Thanks! :)

Miss the mice this year but the jewelry and service is still excellent.

A great brand with friendly staff. Find that special gift. #tridence

One of the strongest brands in the world. If you were to see that color anywhere, anytime, it is distinctively and solely, Tiffany. Tiffany Blue is the colloquial name for the light medium robin egg blue color associated with Tiffany & Co., the New York City jewelry company, created by Charles Tiffany and John Young in 1837. It should not be mistaken for teal, which is a completely different color. The color was used on the cover of Tiffanys Blue Book, first published in 1845.[1] Since then, Tiffany & Co. has used the color extensively on promotional materials like boxes and bags.The Tiffany Blue color is protected as a color trademark by Tiffany & Co. in some jurisdictions including the U.S

Amed was very helpful

Amazing Amazing Jewelry Quality! However, I went in to look for engagement rings and Brian was my consultant who did a terrible job at giving me any information but, spent the entire time bashing other Jewelers in the area instead of actually showing me and telling me about rings. He also promised to send information via email but that never happened either. Very upsetting since I was very excited about looking at rings but they should definitely up the customer service and stop judging based on appearance (went after the gym)!

Customer service good, however not allowing paying customers to use washrooms, not cool.With their prices, thats the least could be done for Customer care.

Very nice

Was very nice

Bought a bracelet today with my friend. When I thought everything went great, a Chinese sales lady looked at my friend’s plastic bag (we bought some food earlier and brought them in Tiffany) and asked us in both Chinese and English in an extremely LOUD, DRAMATIC and RUDE way“Where did you get these”. We were very confused and didn’t even realize that she was just being mocking at us. And she went “oh they look so delicious” however they is no restaurant name on the bag and a human being cannot possibly see what’s in the bag.Is it a thing that Chinese speaking sales people like patronizing Chinese customers? I feel pathetic for her especially when today is Chinese New Year.

Staff friendly and knowledgeable

Tiffany & Co. Is our favorite stop for Christmas shopping. We always have good experience there. This time our salesperson was Yao Wang. She greeted us with nice smile as we arrived. She showed us a lot of beautiful pieces. She was very friendly and patient while we were making our choice. We left happy and satisfied with the beautiful presents for the Holidays. Thank you Yao Wang for another great experience at Tiffanys!!!

What a women need of luxury you can find it there love it

Beautiful jewelry and classic interior design

Great service even amidst Covid-19 crisis

Always a pleasure...

This was my first time at a Tiffany & Co., in Chicago for my first time as well, no less! The staff are wonderful and so polite and helpful, and the jewelry is beyond gorgeous! We came for my sisters 40th birthday and she bought her first thing to celebrate! I will definitely be hitting up the one back in MN! 😍

I love this Tiffany store as they carry a huge collection. The staff downstairs are very polite and helpful. They will let you go around on your own and help you when you ask for it. Only reason I am giving a lower than 5 rating is because the upstairs staff made us very uncomfortable on multiple occasions. They really want to sell you something/anything and will follow you everywhere you go without providing some time to look around. We wanted to look at a certain piece and were told thats obsolete. But the downstairs staff found it for us (we had checked online before visiting) and it was obviously not discontinued. We felt that the upstairs staff really just wanted to make a sale (similar experience on multiple occasions). As I dont function well under sales pressure, I would rather avoid going to the segment upstairs to find a piece and just order online or ask someone else from the bottom floor to help. I wish Tiffany would train all the sales personnel well so that everyone can have a good and stress free experience when shopping.

Stopped in this iconic jewelry store just to browse and ended up getting a little something special for my girl... Service was amazing and I was treated like a king the whole time. Ms. Chen helped me out and she was so polite and courteous, thank you.

Great jewelry; always quality and worth the money. I bought my wifes sapphire engagement ring from Tiffanys, and they always clean it for free when we revisit.

Customer service is really great. As a big black man whos shopped all up & down Michigan ave, fishy customer service is common.

I didnt know my necklace could get this clean! It looks brand new. Great service

I have visited several Tiffany locations but this one was by far my favorite. I worked with Leslie to find a new pair of earrings. She was wonderful to work with and helped we make the best choice. She also went over and above to assist me with another pair of earrings I had that needed some adjustment. If you visit this location be sure to ask for Leslie.

Service is first class. Tao, our salesperson, was kind, patient, responsive, and made everything so easy. Few things in shopping are so pleasant, tasteful, and easy anymore. It makes paying painful sums of money for gifts way more tolerable.

3 rings purchased and delighted with the quality and service. Happy smiles for everyone. The personal care an attention and email follow up made the purchase worthwhile. I will be back.

Anyone who knows the name Tiffany knows that theyre getting quality and elegance. Last night I was trying to propose to my girlfriend and I need a ring ASAP . I told the man at the counter my budget he had a very large selection of rongs for me to choose from. They made buying her ring fast easy quality Elegance. The only thing I need to do now is take my fiance to get her ring sized

The store was rather busy, but when we arrived with baby and stroller we were immediately acknowledged and paired with an associate (Abby). All questions were answered promptly and even gave some attention to our baby daughter. She waited while we browsed some other items, and when we were ready, she appeared quickly and the checkout process was very smooth. Great first experience!

Beautiful products but absolutely TERRIBLE customer service after purchase, been working to resolving an issue for months, yes, months without resolution. Simple paperwork error on their part and they were completely unhelpful at nearly every turn in trying to get it fixed. I would not recommend major purchases from Tiffany after this.

The sales staff seem a little too desperate and the merchandise has become way overpriced. They have no problem throwing around attitude if you counter them with other options youre looking at, the same as they will do at Steinway.Youre paying for the brand and name recognition. But when you wear an earring, nobody can see which shop it came from......so look for quality and price.When Im browsing, I just want to browse. When Im ready to try something or look further, thats when I would signal for a salesperson. But they swoop down on you like a vampire bat, or so it feels like to me. I dont LIKE feeling pressured.An alligator watch strap will cost you $400 there, but if you go down to Wabash, they will have the same item (without the logo on the back) for $90.Still, I have done a lot of business with them. At least the staff are friendly.Dont buy the earrings which do not have the disc clasps. The others will pop off easily and you will end up with a lost earring. Also, the ones with the push backs can be removed too easily during a theft.Demand the discs, or walk.

Purchased a ring over the phone since this store was the only one who had it in stock and I live out of state. Received the wrong ring but after I called to let them know, they were quick to locate the correct ring and have it shipped.Great customer service and easy to work with- I have a Very happy daughter...Thank you Keri for all your help🙏🏻

Wish I could leave a better review based on the jewelry and the other sales people, but sadly my sales person was anything but friendly. I can’t remember her full name but on my receipt it does say “A. Rivera”. She was very rude and didn’t answer the questions I asked, when she did her responses were short and not helpful. It seemed like she was rushing us and that we were an inconvenience to her..paying customers. My brother and I stopped in quickly to buy our mom a necklace and weren’t dressed nice because we were just making a quick stop there and right when she saw how we were dressed her face and her manner completely changed. I love shopping at Tiffany but if rude snobby judgemental workers are what I have to deal with when I shop then I’ll take my business else where.

Tiffany on Michigan Avenue is everything a luxury jeweler should be. The polished staff, flattering lights and classic displays take you back to an era where style ruled.

Place was packed for the holidays. I did appreciate the fact that the managers kind of assign an associate to each customer as they arrive. Each associate takes the time to introduce themselves. I was there to exchange a gift and the associate I got must have been newer and got a little overwhelmed. The manager took over and even though there was a ton of people there got my purchase handled fairly promptly and everyone involved apologized for the mishap. It was nice to see that kind of care even though there was no real commission . RESPECT

Have lots of money

My fiancé bought a pair of earrings for over ~$1300 at this store because he was told that the price was per earring, not for the pair. The earrings were not yet online, but I made him return them because the price seemed crazy for what he got. I just checked and the price was in fact for the pair so he was charged double. Absolutely ridiculous that they would try to scam customers like that. Definitely go in after having done some research and if the item is not online yet, wait until you can verify. So glad I made him return.

Found everything I needed. The staff was very helpful and personable. Thanks for Tiffany and company for still offering amazing customer service. My two kids are getting their first blue boxes when I get home.

Very cool place! Its a 2 story store and had a wider selection than usual. Also very knowledgeable workers.

Simply put, Tiffany is an elite jewelry retailer with beautiful items. I giggle at the reviews where someone is shocked at the pricing. Seriously. Guessing other high end brands should get a negative review because they are expensive?First class staff, products, and we always leave with a smile.

Our salesperson could not have been more helpful or welcoming. It was truly a pleasure doing business here. It can seem intimidating to walk into Tiffany, but they immediately made is feel at ease. We look forward to returning.

Great, attentive staff - also a good selection of items and price points!

I always dreamed of having a Tiffanys engagement ring, but after visiting this location, I changed my mind. I was 26 and my now husband was 28 when we visited this location, so neither of us were too young or poor to visit this store, but that is how we were treated. We live in Madison, Wisconsin, so the trip was not too long for us, but definitely not worth it (good thing we had friends in the area to visit...) Upon entering the store, the carpet was dirty and wet (not surprising because of the weather, but soggy carpets are a BIG pet peeve of mine), but we also noticed that we were NEVER greeted. EVER! We looked around at the rings they had on display and never got any help, even while there for a long time. I was pretty upset, they dont know what we were looking for or even our budget! Too bad for them. When we visited the location in Indianapolis, we had a great experience. Help right away and a salesperson who gave us his recommendations right away. I dont know if the workers at the Chicago location think that they are too good for young couples, but I am sad that is how they treat potential customers. I am disgusted by this location and would NEVER recommend any of our friends here. I am never the type to write negative reviews for companies, but the experience has haunted me forever. I am happily married with a beautiful ring, no thanks to this store!!!! I hope they realize that everyone is important and they change how they treat younger couples.

Greeted at the door, directed to what I was looking for and assisted quickly.

Im a top-floor kind of Tiffanys shopper at this location, so if you can get past the weird stares until you get to the second floor, youll be all set. Ive never had an issue with an item I saw online not being in stock, and they really go all out if your purchase is a gift. Ive had a good amount of pieces cleaned and polished here as well and they always turn out amazing. I definitely prefer shopping here to online, I just have to make sure Im not coming straight from pilates!

Besides iconic jewelry, it has beautiful housewares & accessories available. Comfortable atmosphere, friendly and personable assistants. Provided us with additional information about a particular product.

I called to inquire about a charm, since I am not located in Chicago but will be visiting soon. & the sales associate I spoke to, Emoy, was extremely rude. Not only did she hang up on me, which resulted in me having to call the store back twice, she acted as if I were inconveniencing her by calling. She kept interrupting me when I tried to explain what I was looking for. And when she finally decided to listen, she immediately said they did not have the charm without even bothering to look for it. I’ve never received rude service ever at Tiffany’s until today. Very disappointed in the Michigan Ave store!

Service was amazing. I never meet anything like this.

Wonderful

Went to Tiffany today to buy a present for a friend. Browse through the whole store and was only able to find a few things that were cute for under $200. When I tried to look at the things I had picked out I had to wait in line for an associate to help me. Although the staff was very friendly and helpful the wait for an associate was pretty ridiculous.

Super helpful staff. Very professional and courteous. Ask for Amy Onozato. She has taken care of me picking out something for several special occasion.

Very friendly service, took the time to show me all options and provided professional advice, not based on pricing. A nice and relaxing place to buy gifts

Buying a gift for my niece. Worked with Elizabeth who took the time to show me several pieces. Extremely insightful and courteous.

I highly recommend this store. I had a serious problem when they made a mistake but they resolved it beyond my expectations. Great staff

Love to shop here for special gifts for special people

❤

Ismael was very helpful. Cant wait to do my second purchase.

Excellent customer service at such a lovely location!