I have now worked with the same salesperson twice: his name is Xavier Yager, and he was excellent. He was patient, knowledgeable, and very pleasant. Lately I find that businesses I need to call are staffed by persons who sound like they worked at the place for maybe two days. Xavier was NOT that way at all. He understood what I wanted, advised me on the size to get, and overall made shopping at Lightology a very pleasant experience. This is not my first time as a customer of Lightology, and I expect it wont be my last.

Xavier is personable, knowledgeable and very helpful. He makes the challenges of specifying the right fixtures more than easy - actually a fun interaction. Highly recommend Xavier Yager!

As a designer I love Lightologys products. I have repeatedly incorporated them in my projects, but it is through Xaviers product knowledge and availability to advice that Ive been able to use them to their full potential.

Just installed the Allier Chandelier from Lightology in the entryway and it looks amazing as shown in the photo. We were able to install it ourselves! Lightology has been a delightful resource for my lighting projects in our new home.

As a trade professional, it is an easy process to order through Xavier. Pricing is competitive and stock is good. Shipping delays are inevitable at this point, advise clients accordingly.

Excellent. Talked with Alex V on chat to verify availability of very hard to get chandelier. He has reached out to vendor to let me know. VERY HELPFUL.

PHENOMENAL customer service!! XAVIER went above & beyond working way past closing hours to take care of my lighting needs. His expertise & product knowledge is hands down some of the best I have ever experienced. The inventory selection is incredible. And product availability is exceptional. Such a nice experience to be able to have a one stop shop for all your lighting and fixture needs. Thank you Xavier for setting my shopping experience apart- I felt like I was your most valuable customer today & it was too personable to believe it was an on line purchase. Price match Guaranteed!! I cannot wait for my fans & lights to arrive. HIGHLY RECOMMEND Xavier and Lightology! :)

We wanted lighted mirrors for our master bath but had no idea what to look for and what our options were. Our sales rep Kevin was so helpful in finding us a range of models at different price points and explaining the pros and cons of each. We also appreciated that we were able to meet with him via Zoom at a time that fit our work schedules. Very easy, seamless process, highly recommend!

Great customer service!!!! Easy ordering process, quick delivery, and easy to make returns. I am only returning a light fixture because a client unfortunately changed her mind, but the fixture was beautiful. Andrea W assisted me in returning the item with full, clear instructions on how to do so. Cant stress enough how awesome her customer service was - It is rare in my field to deal with pleasant and timely customer service. Andrea W is fantastic!

Customer service chat lines are very helpful while purchasing and in checking on orders!

Great Experience. We have one question we need to get answered about dimming, and once our last to lights come inn Ill complete the review, but so far Happy!! Ill post pics when Job is completed.

Lightology delivers excellent customer service, as always. As far as Im concerned, this is the only lighting store out there. I recommend it to clients, friends, anyone who will listen. I actually recommended it to my dentist while I was in the chair.

Kelly F. was super patient and informative. Im a new designer, and she was able to help me with the specific lighting details for my project. It was great chatting with her. Id recommend others to Lightology.

I really like lightology, I have bought all the furnishings needed for my house from them and never had an issue with delivery dates or contacting customer care with questions about the product. They also have a chat online so if you dont feel like calling that is also a option. Overall so far I would recommend them in a heart beat. Also some of the people I have worked with like Julie have been really helpful and provide a high level of customer care.

Super happy with the customer service I have received from Ashley at Lightology. She was helpful in all steps of the my order process from explaining some technical requirements of my electrical / light order, to following up with the supplyer and always staying in touch and always friendly and time sensitive. I will definitely look forward to using Lightology again!

I am VERY pleased with my shopping experience. I purchased a set of pendant lights and the color was darker than pictured. But they were great with the return and I feel comfortable and confident shopping here in the future. THANK YOU!

Utilized the chat page to see about getting a price adjustment on a light I purchased. Kelly was extremely helpful and gave me a price adjustment in minutes. Great customer service.

Great customer ordering experience. Customer service representative, Ashley, was very helpful and knowledgeable. Looking forward to receiving my order.

Perfect service! Quickly attended to my needs and skillfully handled the cancellation. Many thanks!

Received my Hunter Fan on Tuesday, October 5th, just as indicated. Hunters reputation for quality, and appearance is undeniable. I installed the fan yesterday evening. Have never had a fan run so quietly.

Kelley F was a life saver! She not only was quick and professional, but was also able to find the info and the products I needed for our clients instantly and to my satisfaction. Thanks so much!

Ashley, at Lightology, made a difficult search very easy for me. She listened patiently to all my needs and searched various suppliers to find me light bulbs that were energy efficient, narrow beamed, and reasonably priced. I could never have found them myself. She is efficient and tenacious about solving lighting problems, and I plan to find her whenever I need lighting products.

As an architect, I found the product lines the carry both extensive and high quality. Their sales staff was knowledgeable and very quick to respond to questions. Post sales support and service proved to be excellent when I needed a different wall fixture base than the one it shipped with. They responded immediately, contacting the manufacturer and securing the alternative base I needed to complete my project. They will definitely be my first stop for my lighting needs on my future designs.

Xavier is like a member of the family! His personal engagement is light years above good service. Knowledge and execution too are non-pareil. We feel fortunate to be working with him and recommend him and Lightology without reservation. Marie & Wayne, Manzanita, OR

The service is smooth and straightforward, efficient communication. I chatted with Kevin Melvin. She was very helpful and answered all my questions concerning my request.

I wish there were more than 5 stars for me to give Kevin Melvin, the Lightology consultant that gave me the kind of customer service that should be the Gold Standard of service everywhere. The chandelier I selected for my dining room needed rods to extend the distance from the ceiling, however the option to order the rods wasnt provided on the Lightology website. Kevin contacted the mfg. and doggedly pursued getting all the order item codes to complete my request. He spent a CONSIDERABLE amount of time to ensure my order would be complete. Be assured that I will speak with rave reviews of the beautiful chandelier and the excellent, professional, dedicated service of your company - because of the top-notch effort of Kevin. Please promote him and why not give him a raise too! Hes a keeper!! Ann Christiansen

Worked with Julie in Customer Service to resolve a defective item and she came through quickly with a satisfactory resolution. So far my experience with Lightology has been very professional with good communication. I would not hesitate to order from them.

Nice chat with rep whos going to check on arrival date for a sconce I have my heart set on. Hope she has good news for me!

I contacted Lightology today regarding an order I received a couple of months ago, but only recently opened due to delays in the house project I’m working on with a contractor.This project has been delayed numerous times due to the unprecedented issues we’ve all experienced during this COVID pandemic.The contractor informed me that there were pieces missing from the order and advised me to reach out to the supplier as soon as possible to get them in time for his team to finish their work on my project.I logged onto the Lightology site and chatted with a support person named Alexander, who listened to my questions and concerns, asked clarifying questions and did a good job informing me of the next steps.I truly hope that the supplier will rectify this problem and assist me with fulfilling my order, which was fully paid for but under delivered.

Hade a great experience finding a bulb with a specific length and light. My bathroom sconces needed to have a nice warm light. Ashley helped me find the perfect bulb.

Great selection of modern, beautifully designed lighting and fantastic customer service. We ordered a few key pieces for our kitchen remodel and they look amazing. Good quality and great style. One globe on a multi-light fixture was broken in shipment and they had a replacement to us within 4 business days. I was so happy to finish the install and didnt have to wait weeks for it.

Beautiful products and was able to chat with a live person on a Sunday and get answers to questions about a product! I will be back for future purchases and will be referring my clients as well. Thanks!

Called over to find out about a light. The first woman who I spoke with was friendly and helpful. There was a specific question I had about wires attached. She said, let me pass you to our lighting experts. Thats when I met Ashley. Shes a dream. She was a wealth of knowledge and when she was unsure, she did research, and found that the product does come with the two wires. When I told her that I couldnt buy it right that minute, as the sales manager had to approve, she was just as kind. There was no pushiness, just more help. Shes wonderful. She deserves a raise!

Had some questions about good options for bathroom lighting. The rep was able to share things to think about I hadnt thought to consider, and also had a product suggestion, which was a good one.

Very prompt and courteous customer service.

Kelly F was great at working with me and my order. Although it is back ordered they noted they will keep me informed.

I have a trade account and work with Xavier. He is personable, helpful and knowledgeable. I couldnt be any happier working with him!

Product ordered was great, however they stated they had 100 of the lights I needed but only three were sent. The other were somehow on back order and would not arrive until January 2022?

Quick and fast responses to my questions! They were very helpful!

Xavier was amazing to work with! Very friendly, knowledgeable, responsive and helpful, with excellent follow-through. He is a true professional who not only answered all our questions, but also was an invaluable resource for design ideas. His expert advice gave us peace of mind about our lighting decisions for our home remodel.

The team at Lightology were extremely prompt with their responses to my queries, and very pleasant and polite, lovely to deal with. Susan McDonald

In an increasingly automated world it is very rare to receive not only good but personalized customer service. I’ve been working as a designer for over five years and have consistently received excellent customer service from Lightology. Their listed lead times are accurate, merchandise ships in a timely manner, and most importantly they are easy to get in touch with! I recently had an issue with a product I purchased from them – damage was caused by myself, not the vendor – and within 48hrs of reaching out to them they not only responded but had a solution. Lightology will continue to be one of my top sources for clients for years to come.

Ashley was so friendly and knowledgeable! She answered every question quickly and had great suggestions/input for my upcoming remodel.

I found a set of exterior lights I liked for my home renovation. All the vendors I contacted stated they would take 4-5 weeks to be shipped. Lightology, however, said shipping would be within a week. After not hearing anything for 2 weeks after my initial order I contacted them and was told to expect shipment August 20, which is 12 weeks from my initial order. It looks like I should have ordered elsewhere.

Xavier from lightology was wonderful to work with. I have been buying light fixtures from him for my clients for a long time. He is the best....

I love the lights I purchased from Lightology. The customer service was amazing, too. Upon inspection I discovered one of the bulbs mustve been damaged during shipping. Sergio in the chat resolved my issue within just a few minutes by sending me two more bulbs at not charge, plus its nearly 6pm PST! Thank you!

I have worked with Lightology and specifically Chelle for the past year and it has been a wonderful experience! Their website is easy to use, they send out shipping updates and the prices we get are unbeatable! Due to the world wide material chaos, being a General Contractor has been a challenge lately but Chelle has given me the service, tools and products to help us along the way and get my clients taken care of! Thank you Chelle and Lightology

Absolutely amazing customer service and beautiful products! I’ve ordered several light fixtures from them and have loved every one. Customer service has always been incredibly helpful in answering any questions promptly and thoroughly. Highly recommend!

XAVIER WAS AMAZING AND YOU WILL BE ELATED TO HAVE HIM WORK WITH YOUR LIGHTING NEEDS!

Lightology has amazing products and customer support. A recent purchase went on sale and the company refunded me the difference. That builds brand loyalty and Ill be back to buy from Lightology!

Ask for Ashley Hoffer at Lightology. Her knowledge is second to none. So helpful in helping me figure out what I needed. I couldnt be happier. I would give her 10 stars if I could.

I ordered exactly two things - Its been over a week , there hasnt been any sort of update on the shipment status through their website. One item still says prepared and the other one processing I called the shop to ask for a refund and to cancel the shipment - The associate who picks up the call says I called them and they havent responded back. Ill put in a request to cancel but we dont know if they shipped or not. If they did we can give you a tracking and a return slip if you would like - so Im here left without having an ability to know if my product got shipped or not despite of their website thats still says it hasnt and no ability to cancel or get a refund either. Its been over a week since I ordered. Such awful customer support - If youre getting this product shipped to somewhere else from them - I would suggest to save yourself the headache and go straight to the manufacturer .

The chat representative who helped me was clear, responsive & thorough. She emailed me the spec sheet I requested. A positive experience!

Normally dealing with customer service through a chat, they never seem to respond! This was the very first where the customer care answered back to every question of mine! Very helpful!

We were quickly paired with Ashley has our Sales consultant and she has been great! Quick responses, friendly and knowledgeable. Looking forward to doing more business together!

The customer service was outstanding. Great experience.

Great support, Very good understanding of their products and very helpful

Xavier has been great to work with at Lightology. He is quick to respond and has been knowledgeable and able to answer all my questions.

Alyssa B was super super helpful. I didnt know what I didnt know. I think in the long run she saved me some money and pain and suffering. She was very knowledgeable and made sure I was getting what met my needs.

I have purchased various pendants and track lights from Lightology over the past few years. Everything arrives on time and the people are very knowledgeable.

Great experience with Kevin today...I look forward to working with you

Great online chat service! Ashley put in a request for a follow-up call to determine product availability.

Ashley Hoffer, representative at Lightology has been very quick and efficient when it comes to managing my trade account! Very appreciative for all of her help and we cant wait to get our items in!

Working with Xavier Yager from Lightology, has been smooth, productive and efficient. He is a great source for everything lighting and ALWAYS picks up the phone and gets back to me. Simple, fast and fun :)

Beware of this store.I ordered an item on clearance. Got a confirmation and then a few days later was informed that they cannot fulfill my order at the clearance price . But if I wanted to pay full price they could charge my card for the item. Even after emails with costumer service they still would not honor their sale even though they could order more of the same item. Unprofessional and untrustworthy.

Live chat from lightology online response was really fast and convenient

Just bought a ceiling fan and had a great experience. Xavier, from customer service, was very thorough and knowledgeable. He went above and beyond to help with the order. Highly recommend doing business with this company.

I appreciate the service and quick response from Lightolgy on the Pure Edge fixtures. Alyssa B. was able to help me quickly and efficiently with some fixtures and tech to address a design challenge, and even suggest a couple of alternatives for consideration.

I had such a great experience with Ashley! She helped with the order, adding lightbulbs and went above and beyond contacting the vendor to ensure timings. So great!

Outstanding customer service! All of my questions were answered very quickly. I plan to order all of my lighting for my remodel through them.Second time with online chaat and excellent again.

The selections are similar to Ylighting but the Customer Service at Lightology is much better and responsive.

Alice S was very helpful and took the time to verify technical specifications I had questions about. Was polite, friendly, and thorough. Lovely service.

Love working with Xavier. Thanks for your quick turn arounds.

Ive purchased several lights for our remodel through the Lightology website and loved them all! We had an issue with FedEx losing one light, but Ally in Customer Support was ready and willing to help resolve our problem. Thanks so much!

Always fabulous service. Alyssa Barton is our fabulous rep who always does A++ work, and keep us a loyal client.

Lowest prices and extra discounts are always available. Great customer service.

Very helpful, good customer service, awesome light options, will order again!

My rep Alyssa is very timely and just really great to work with. Lightology has some of the best selection of product and pricing.

I have ordered for commercial products twice now, 5 years removed. I do not recommend this company for any project for which permits are required or timelines are needed. My entire permit process was held up because Moises was out of the office and had not passed his clients on to someone else. I then had to pay my architect to revise my lighting blueprint once it was completed. Next, my order came in 5 different shipments. The lightbulbs were apparently discontinued, so my order was just cancelled without communication. They kept my money (over $600), but didnt notify me. Now, 2 months after my order, I am told have to wait weeks for new bulbs. Nothing is expedited, and they want more money. This company is very disorganized and not focused on customer service. The only reason I tried them again is because I needed the same fixtures for a new space. I had hoped a new rep would make a difference, but it has not.

Customer Service was right on top of a manufacturer issue, even though the order was 5 years old! Love having Lightology as my liaison between client and manufacturer. Couldnt be happier!

Excellent customer service and knowledgeable staff. Were a design company and working with competent company like Lightology saves us a lot of time and effort. Highly recommended

Ashley Hoffer from Lightology provided excellent customer service. She was able to answer my detailed questions to help make sure I ordered the correct product. Overall we have had a very good experience with Lightology.

Shipping was faster than I expected. Item is high quality, but the magnification was too high for me. My mistake. I did have some difficulty processing a return, but they gave me credit and said to keep the lamp. Wow.

Great job, thanks!!!Very professional and helpful.

Super customer service over the chat line. Kelly F contacted manufacturer for me to get the info I needed on maximum LED bulb wattage for a light fixture I was interested in. And directed me to more info on Lightology website with a link. Very helpful

Alyssa B. was so helpful and a delight to chatwith. Thank you. And a decision was made because of the good information provided by Alyssa after a lot of searching online at many different sites looking at many options.

Ashley Hoffer, Lightology sales rep, was friendly and helpful. She spent considerable time to understand our home lighting requirements. After searching and researching available ceiling fans, she offered several options to choose from. It was a pleasure working with her. The results should be just what we need.

Person that I was chatting with was knowledgeable and quick to respond.

Overall my experience was about 3-4 stars, but Im giving 5 due to the particularly wonderful efforts of Ashley Hoffer, who is our rep. She really went above and beyond to right things that were going wrong and expedite our order. Thank you, Ashley!

Excellent customer service! Sergio was able to answer all of my questions withing a timely manner. Will definitely be back.

Fast reply and detailed reply. Answered all my questions.

I needed a quote updated in a bind and Alyssa was able to help me out super quickly before my meeting! Always loved working with her in the past. Thanks, Alyssa!

I had the privilege of speaking with Kelly Flaugher who helped me brainstorm various lighting options in my new home. I sent her pictures and she helped me navigate through the countless options on the site based off my designs preferences and style. It was effortless and I was not pressured into buying anything. Overall great customer service and beautiful design options

I can not say enough about Alyssa in the chat format and this companies expertise in finding a creative solution to a very complex issue. Thank you Alyssa B and LightogySincerelyBrandon S Malone

Chat experience with Andrea W was very helpful on the status of my order that is taking almost 3 months to receive and the company provided no updates on delays or email responses.

All companies do great when things are perfect and easy. I had an order issue and Lightology resolved my issue with an alternative option due to a factory backorder. I appreciate the responsiveness and aid in with general, difficult supply issues for items in this COVID age.

Alice Song is one of the kindest customer service Ive ever met. She helped a lot and her replies were very fast.Thanks Alice!

Xavier with Lightology was extremely helpful. He was able to help my customer and myself and avoid late charges with out project. Thank you Xavier! I look forward to working with him on future projects.

Alice was very helpful answering my questions regarding g appropriate lighting for my bathroom project. Feel more confident about buying the right lights.

Xavier was very knowledgeable and extremely helpful . A great guy to work with!!! We will use him again.