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Pearle Vision - Riverpoint
1730 W Fullerton Ave, Chicago, IL 60614, United States
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Pearle Vision - Riverpoint
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Ka
Review №1

Staff was professional, office clean. Ashley M and Gloria were very helpful with my Mom. My moms eye doctor from another office (not Pearle Vision) had left off a part of her prescription. Gloria and Ashley explained what happened and told us what to do to fix it. We were able to get it straightened out after a few tries. When we went back again with the correct prescription they were able to fill it that same day. Great customer service.

lu
Review №2

Rozayra assisted me today, and it was a very pleasant experience. She was very patient with me and all my requests. Gloria, the manager, is really on top of things, and makes sure all customers are taken care of. I’ve been coming to this location for years and have never had a bad experience. I also appreciate how clean they keep the facility, especially right now during the pandemic. I highly recommend coming visiting this location!

Co
Review №3

Great staff and doctors! Always flexible with scheduling, willing to files claims on my behalf and strive to provide excellent customer service. Also, have very high quality frames.

Be
Review №4

I had my eyes examined at this store last year and it was fine. Recently, they have called, texted, emailed, and sent a letter to my house trying to “confirm my eye exam” for an appointment I never made. There’s no way to unsubscribe, this is incessant and a waste of my time.

Jo
Review №5

Dr Vidulichs priority is excellence which is manifested in his quality staff and customer satisfaction. My husband and I have been blessed by the excellent care of Dr Gutierrez at Pearle Vision for over 15 years. And most recently, I have been blessed by the professional, excellent and caring team in the persons of Mary, Gloria, and Sandra. These are some of the angels here at the Pearle Vision Riverpoint who happily assist and serve. Joyfully! Diane

Gu
Review №6

Rozayra did a good job at helping me select a new pair of glasses. She gave pretty honest opinions and reviews. She made me feel good about my purchase. Highly recommend her help.

Na
Review №7

Thank you to Odalys for recommending me this place, it’s very professional. Hands up to Dr. Gutierrez! 🙌🏻

Su
Review №8

Very clean place and very professional.Thank you to Odalys for such recommending it and also for her profesionalism and Dr Gutierrez for doing a great job with my 8yr old son.

Ce
Review №9

Excellent customer service. Rozayra was real helpful and friendly. This was my first visit at Pearle Vision and was received by Rozayra like if I was a regular. Really recommend anyone to visit. Thank you so much Rozayra for the wonderful service.

Mi
Review №10

Very profesional and very clean.Thank you Dr. Gutierrez and Odalys for such profesionalism, we return next year!

Fi
Review №11

Excellent customer service. Rosayra was friendly, patient and helpful in helping me find what I was looking for.

Ki
Review №12

My appointment was at 11:45am. I made it here 10 mins early and I’m still waiting to see the doctor and it’s 12:15. I’m here because I got a prescription that did not work for me last time I was here. They always have you waiting so long and my prescription was not correct.

Le
Review №13

I just have to keep coming to see Rozayra because she helps me find the right pair of eyeglasses every time! Thank you for helping me & staying patient while I go through each pair a million times!!

Me
Review №14

Rozayra is an amazing person, she offers you quality time, she really takes care of you in a very professional way.

ch
Review №15

Worked here for 3 years and still come here to get my eye exams , very professional establishment full of knowledgeable doctors and staff , highly recommended 👌

Ju
Review №16

I was very pleased with how friendly and welcoming the staff was from arriving to my appointment to being checked out. Everything was clean and efficient.Rozayra was very patient and kind and took her time with me when selecting frames. Dr. Gutierrez was great and performed a thorough exam. Id definitely recommend coming to this location.

So
Review №17

This is the most efficiently run, COVID-free environment Ive been in since March! Before you can enter the store (door is locked) you have to stand 2ft away from the entrance and then communicate with the staff that opens the door. Everyone is wearing masks, of course. Then, you step inside for temp check and sanitizing. You are then led to a spatially separated waiting area for exams or to pick up/try on your new glasses.For the process before you see the eye dr, the machines are cleaned before and after each use. Sanitizer is available if you need it. Then, when you go into the doctor, he sits at the desk to ask preliminary questions before cleaning the machine for the eye exam.The doctor was extremely friendly and professional and patient with all my questions. The staff was also very professional. I also tried the one hour service which was true to name. The other lenses did take longer than usual to come back but given the pandemic that was understandable.

ve
Review №18

Staff were very friendly and professional. They followed all covid guidelines.A modern selection of frames to choose from and great lenses.

Al
Review №19

First time here at Pearl vision and couldn’t even get inside employee told us over capacity after 15 minutes waiting outside and we had appointments and why would they over schedule patients like this if they can’t handle their store terrible service.

Sa
Review №20

Went with my kids to order glasses and was told i needed an appointment (when ive never needed an appointment before) then the person came back and said one person could go in one at a time. mind you I was with my 3 kids. they expected my 3 kids to stand outside in the cold while I went in, when im the adult. Then she acted like i never said we were ALL getting glasses. ridiculous. never again. customer service is a joke! the fact that she really had the audacity to tell me my kids had to wait outside in the cold!

An
Review №21

Horrible dont pay glasses here they break within a few months and they wont fix them unless you pay for it and they arent even 6 months old never coming here again its a rip off

Ro
Review №22

Rozayra was so helpful and patient with me when assisting me with my lenses. She was very kind and knowledgeable. I highly recommend her seevices.

La
Review №23

I was a new patient and brought in the Dailies contacts box I had been using for years so they knew the prescription and brand I had been using. After going through a specialty contact lenses evaluation ($75) I was told they were lowering my prescription and to go check out with reception. I agreed not thinking they would lower it by a full point (I later drove home in samples and everything was blurry).Reception checked me out and listed some other contact lenses brand. I asked if I could have the Dailies I had showed the doctor. The receptionist went to double check with the doctor and came back saying this brand was the same thing. I said ok. They told me the total charge and I questioned it as it seemed a little high. She seemed thrown off and said they had applied my contact allowance to the contacts and it included the exam and contact fitting. I gave my card and got the itemized statement after I was charged.I went home to double check this total against the Dailies brand I had asked for (normally $180) and they had given me a brand that was about double the cost ($350). I called around to several other eye doctors who said they could have ordered the Dailies brand for me no problem. I am unsure why Pearle Vision could not do the same. Overall, the visit along with the process of returning these contacts/getting the doctor to fix my prescription was an unpleasant experience and I wont be returning.

Do
Review №24

The customer service towards me as a customer is not good. Irma just held the phone and didnt respond to my question at all. Wouldnt recommend this location

ju
Review №25

Twice I’ve come by here when my glasses needed a quick fix during COVID and each time this branch has been amazing and so helpful. I’m impressed with their customer service and how genuinely they care about what they do here.

Ya
Review №26

Bought a $600 pair of bvlgari glasses, part of the design on the frame unglued, I went into the store to get it repaired but they couldn’t do anything they said that they could only order a new pair. They’re not even 1 year old. Horrible. Will be taking my business elsewhere.Update 7/31/18A few days after my visit, I received a call from the office manager Gloria following up on how my visit went. I informed her of my experience and how dissatisfied I was with the service and reasons why. Gloria was very attentive and genuinely concern, she apologized on behalf of the staff for not offering more support and I was pleasantly surprised when she informed me she had already placed an order for a new pair of frames (same as my originals) free of charge on my behalf which I picked up today.I’m very thankful for Gloria and her great customer service, she left me feeling appreciated and valued as a customer which is key to a successful business. I will definitely continue to do business with Pearle Vision and have already set up my next appointment, one person definitely makes the difference.

Lo
Review №27

Gabriel greeted us. He is very professional and helpful. He alone is a reason to trust Pearle. He exudes customer service appreciation.Rozarya was helpful and gave input for teenager on selecting glass within the budget. Thank you!Now for all of you that have VSP or some other insurance. Beware of others in that store that might steer you towards high-priced glasses or up-sell.Please know what youre in network and out-of-network cost is before you go!I wanted to give All Stars for this store. However after witnessing other representatives try an upsell customers. I could not.

Be
Review №28

Woman who let me in and made my appointment was super unfriendly. I cancelled my appointment the next day. It is not worth it! There are so many other businesses out there that do want your business.

He
Review №29

AWFUL EXPERIENCE. I DEAL DESIGNER GLASSES AND VINTAGE FRAMES. To go in for one eye test and be so rudely addressed and handled is unprofessional. Clearly you don’t need the business or the money. Your staff needs to get it together. Having two people tell me two different things is beyond hilarious. Lack of communication and a very disgusting customer service experience.

Ma
Review №30

The wait time was much better with codvid-19 policy (pre-codvid the wait time was over an hour with an appointment). Optus Screening Photography it’s mandatory because of codvid. Hmm.Really. They didn’t tell me until It was reflected on the bill extra $29.00. The O.D reviewed/compared records from 2017 instead of 2019 with this year’s exam.

Lu
Review №31

The employees at the Pearle Vision on Riverpoint Plaza treated me with courtesy and respect. They definitely cared about my health and wellbeing not just about my vision. Thank You Pearle Vision! A special shout out to: Dr.Gutierrez.

Ce
Review №32

Brought my son in for an exam and they were very patient and friendly with him. Zurielis was very helpful and polite, I highly recommend this location.

Za
Review №33

I recently moved to Chicago and needed a new optometrist. It took me more than a handful of contact lens training visits to get my contacts in my eyes. Each visit, employees graciously sat with me to help me. They were extremely courteous, helpful and made me feel comfortable as a rookie contact wearer.The doctors were all extremely personable and knowledgeable throughout the exam and follow-up visits.This honestly is probably the best service I have received in a doctors office in a LONG time. I have nothing but great things to say about everyone who works here. Very nice, helpful and happy to answer any questions. There never was a sales pitch; everything was centered around me as the customer. I highly recommend this business!

Je
Review №34

I have been a satisfied customer for 8 years! Sam, the manager, is very talented and an expert in fitting people for frames. He can narrow their huge selection of frames down to a select few because he knows how every single frame fits! He has an eye for the unique characteristics of a persons face and can pick the best frame that will not only look best but fit most comfortably. I love my new frames as much as I loved the last pair I purchased from him 7 years ago. I highly recommend his services to the most sophisticated customer. You will be pleased with their level of expertise: from the exam, to the selection of frames, to the custom fit after purchase. The service is second to none. Customer satisfaction guaranteed!

Lo
Review №35

I have been a Perle customer for about 30 years and I must say the service is consistently impeccable at this store. The staff gets you in quickly and the doctors are awesome. Everyone is super helpful and accommodating whether you need an eye exam, glasses, contacts or all 3. They have a nice assortment of glasses and contacts, as well. I must give a special shout out to Bianca R. who went above and beyond in helping me with obtaining contact samples, re-ordering new product, tightening up all of my glasses, and selecting new options for frames. She is SO warm, welcoming, friendly, patient and helpful as she listens attentively and is all about service. She puts you at ease and makes you feel so well taken care of at this store. Kudos to her and the entire staff for outstanding service! I highly recommend Perle. :)

Co
Review №36

I have been going to this branch of Pearle for a few years now, and I am still a very happy customer. Gloria, the manager assisted me with a fit issue I had on a pair of Coach glasses which I purchased over a year ago- to be honest, I picked out a pair that were too wide. She and the tech patiently helped tighten them out and assisted me in answering a few questions I had regarding trifocals, my new prescription, my old prescription, etc.Suffice it to say, she is intelligent, professional and a pleasure to do business with, especially during these stressful times. She and Zuri made a wonderful team and I was able to replace my lenses in my current glasses ( purchased there in November, but new prescription) and buy a new pair of fantastic, Bulgari sunglasses.Zuri had such fantastic advice regarding frames for my face, and the choice was tremendous, I’m going to probably ask for a second pair for my birthday in September.When you have a manager like Gloria looking after things, you know things are going to be shipshape!

Ra
Review №37

For the most part I have had good experience with Pearle vision with the doctors and staff. I expect I should get a call a courtesy call from them whenever my glasses are in. This has not happened in the last three times I’ve gotten my glasses there. I’ve noticed some reviews where the same problem has been posted, I hope they pay attention to this.

Je
Review №38

I had an awesome experience coming to the Riverpoint Pearle Vision. From the moment I walked into the door I was greeted by a very friendly host. The representative took me to three different eye machines and was very courteous even though I am a pain with that puffer thing they use to measure pressure of your eye, but we got it done and she was very understanding. I do not like knowing something even as small as a puff of air is going to shoot in my eye , but she reassured me and made me feel better about my obnoxious fear and we got it done! Next, Dr. Hungerford was very professional and personable. He made the process smooth and got me my prescription lenses.Jennifer V. Is an absolute gem to your location. She gives great advice and insight about how glasses are supposed to fit, where you should wear them, and most importantly she is honest about what looks good with your face shape, skin tone, and hair color. She really pays attention to detail. I had five pairs of glasses I was trying to decide on and we easily narrowed them down to a winner. She went over insurance , extra add ins you can opt for in your purchase, and more importantly she built rapport. Not all associates are like this but she made the experience enjoyable but also memorable. She is someone you guys should truly keep and or promote because her work ethic is second to none.

Ju
Review №39

Extremely incompetent and RUDE staff. Spoke to a few of the staff and they all pointed me to the wrong directions and misquoted me multiple times for my eye check up and tried charging me way more than what I was told.To make matters worse, when I asked for some clarification because of how confused I was she started shouting at me in the store and simply giving the most disrespectful attitude I had ever seen in any employee in the service industry. I called back today to ask for some information regarding the insurance they had used which she first told me the wrong insurance info and later corrected and SHOUTED over the phone again when I asked to confirm.Seriously the worst experience that I never could’ve imagined. The person I spoke with over the phone was Fanny, and I did not get the name of the lady i dealt with in the store but her attitude was just as bad. Would never go back there!

Je
Review №40

My recent experience at Pearle Vision in Riverpoint was great! Dr. Contreras was thorough and offered a lot of info during my examination and Jessica G helped me navigate through the wide selection frames. Definitely plan on coming back.

Si
Review №41

Sadly I lost my glasses and had to visit my local pearle vision. Bianca was awesome. I walked in and she had my last transaction pulled up in less than two minutes. I was in and out in less than 15 minutes. I asked her to give me a call once my order was ready for pickup. I was pleasantly surprised by the message in about an hour. Bianca was delightful and would return to this location just because of people like her. Thanks again

Ce
Review №42

Excellent Experience...I just want to Express what a great experience I had setting up the appointment was simple and the availability was great my appointment was scheduled for 7:PM I arrived an hour earlier I was well greeted by the great staff imedently assisted, Dr. Contreras was amazing! patient, very detailed and diligent I am very pleased with the service of this facility across the board from staff to the Doctor Thank you Pearl Vision River point for your great service.

M
Review №43

Roberto and Fanny were very knowledgeable, courteous and professional. I was acknowledged from the minute I walked in and was treated with utmost care. I love the frames they helped me pick out! I highly recommend this Pearl Vision branch. Yes! I made the switch from LensCrafters to Pearle because of this seamless experience!

Al
Review №44

I ordered my contacts last week and they came fairly quickly, but I could not get to the store in time before it closed- my GPS told me I would arrive at 9:06 PM and it closed at 9 PM. I called ahead and asked if anyone would be there and they said the manager would wait. I only got her first name, Gloria, but she waited and had my contacts in hand as I arrived. I was so thankful due to being completely out of contacts. Her generosity blew me away and I was very grateful! Thank you Gloria and Pearle Vision for exceptional service!!

J
Review №45

Dr. Contreras and Fanny were a huge help and made me feel comfortable and welcomed. Dr. Contreras helped me find a solution to the irritation in my eyes and Fanny helped me find the right pair of glasses for me. This is my second time attending this facility and I love it! I will definitely come back here for another check up on future occasions.

Me
Review №46

I’ve been coming here for years and the service never changes. I stopped in last minute for my routine exam and to have my frames re-lensed before the end of the year. I was seen by Dr.Yaffe who provided and thorough exam and Jennifer P, who has helped me multiple times helped me choose the best lenses for my prescription. I was in and out within an hour on a Saturday. I’d highly recommend Pearle Vision at Riverpoint to anyone and everyone!

Li
Review №47

Location is great. Lots of stores & a places to eat nearby. Loved the girl Rozayra who helped me pick out my new frames. I love them & she made the whole experience fast, easy & I left with a smile on my face with my new glasses within an hour!

Ch
Review №48

Good location. The doc was friendly and helpful. A lot of options for frames, and they let me take my time while browsing. I had to just go back and get the frame tightened and they were still helpful. I would recommend this location highly

Je
Review №49

They are great! The doctor was friendly and took time to explain everything thoroughly. The staff is helpful and knowledgeable. Usually can be seen the same day. They were so great when I got trained on my new contacts

Ei
Review №50

I live in the northwest side of Chicago and I will drive 30 minutes to receive my eyeglasses/contact lenses services from Pearle Vision at Riverpoint Center. Bianca was accommodating for me and my family. She sought out more eyeglass frames in their inventory that were not displayed in the store. The manager Gloria also assisted towards my eyeglass purchase by checking up on me and providing feedback. I highly recommend this Pearle for your vision needs.

St
Review №51

Weve been going to this Pearle for many years: Dr. V is excellent in both his knowledge and people skills. Quite good with children. And this year we were were assisted by an optician named Bianca: helpful, good sense of style, friendly. In general, were tough customers, but we give 5 stars here.

Ma
Review №52

New patient to this location & highly recommend! Staff dressed & treated customers professionally. The store uses the latest technology & Dr. Daniel Contreras was excellent! He explained everything with ease, answered my questions and it was a swift but efficient appointment.

El
Review №53

Customer service was amazing. The opticians were very helpful especially in picking out my frames. Rozayra was very friendly and professional! She is always my go to when I have any questions.

Ma
Review №54

This was a waste of my time and money. My first appointment ended with an incorrect prescription for my eyes. When I put the glasses on, I said they were wrong, but the lady said to try them out anyways. After a week of headaches, I returned to get a new prescription and it still didn’t feel right. As I had lost trust at this point, I went to Costco instead and within 15 minutes I had a much more accurate prescription for a lot less money.

Ma
Review №55

Dr. Contreras and Dr. Gutierrez are the best, they are very professional, polite, always cures me right away!!! Totally recommend them they take their time to explain everything and detailed OMG Im just amazed how AMAZING they are!!!! They deserve millions of Stars!!!!! ❤❤❤🌹🌹🌹🤗🤗🤗

Da
Review №56

This place is a huge waste of time and money. If you have a stigmatism dont expect these doctors to give you the right prescription the first time, or the second, or the third time especially for contact lenses. Also expect to wait almost 2 hrs before you can finally see the eye doctor even with a schedule appointment.

Pa
Review №57

Professional assistance and a quality product! Love my new glasses. Progressive lenses (or bifocals) can be a tricky fit but Dr. Vidulich did a superior job. I can see perfectly at all distances, closeup, distance, computer use, super! The store manager was delightful and patient as she helped me find the perfect style. Thank you!

A
Review №58

I visited this location 2x last year. On 9/29/18 with my son for his exam and 12/04/19 for myself and on both occasions Bianca R. provided me with excellent customer service. She is very knowledgeable and friendly.

To
Review №59

Just had a great experience here! Fanny was so nice and pleasant. She helped me find the right pair of glasses for me. I always have a hard time choosing and she was very helpful. Thanks!

Ed
Review №60

My recent experience at Pearl Vision in the Riverpoint Plaza was great! Fanny, Dr. Yaffe, and another young lady were very professional. Fanny was very helpful, thoughtful, and also helped me choose the perfect glasses and contacts. Dr. Yaffe was very professional and gave me a lot of information regarding my current health vision. I switched from America’s Best. I highly recommend choosing Pearl Vision, specifically visiting this location.

Ba
Review №61

I was accommodated quickly. The girls who work in the front are on the ball! State of the art equipment. My doctor was knowledgeable, professional and personable. He fine tuned my prescription and I couldnt be happier!

ya
Review №62

I had an amazing experience looking for glasses and that’s not a sentence you hear very often. Zurielis was very helpful and patient with me. They have a lab on site and I was able to get my glasses in just ONE hour. I will definitely be back!

Vi
Review №63

I have trusted my vision to Dr. Vidulich for the past 30 years. As the practice has grown I remain impressed with the quality of the professionals who join this team. Most recently my daughter and I had the pleasure of working with Bianca. She sold us 3 pairs of glasses, repaired and cleaned 3 more I brought in with me. In less than an hour my daughter had her 2 new pairs of glasses and mine will be ready next week. We were barely awake last Saturday morning and our day was made a lot brighter by smiles from Dr. V and the rest of his great team. Well keep coming back!

Re
Review №64

I called to schedule an appointment and had no issues. The staff was helpful and answered all my questions. The doctor was friendly and took his time to explain the situation with my eyes. I liked that the staff explained all the benefits of the different lenses without being pushy.

Ju
Review №65

I cannot thank the staff at Pearle Vision-Riverpoint enough for their careful and personal attention during my recent visit. I am new to wearing glasses and everyone from the eye technician, to Dr. Norm Blase, and Julie (along with her retail staff) made me feel both comfortable and confident. I am a professor and having eye glasses that not only function well, but also look fashionable are very important to me. Julie assisted me with finding two stylish pair of glasses. I emailed her a photo of a look that I wanted and she immediately zoomed in on candidates from the vast selection of frames offered at Pearle. Also, Julie took the time to fit my glasses and explained to me how to properly hold reading materials 18 inches away from my eyes to get the optimum benefit from my reading glasses. I entered the process completely overwhelmed and left feeling confident and importantly, I can see! I highly recommend the team at Pearle Vision Riverpoint. I will definitely return!

To
Review №66

Very friendly staff and very helpful. Fanny provided excellent customer service!

An
Review №67

Everyone is very polite and helpful. The doctor really helped me get the right prescription and understood my concerns. Bianca was patient and helped me order the correct lenses.

Gr
Review №68

I went to Pearle Vision this pass weekend, when my son accidentally broke my glasses and i was in desperate need of a new pair. Pearle vision was actually the second store i stopped by for help that day, now i know it will be my first. After being friendly greeted by everyone The Assistant Manager Debbie was a great help to me. She understood my situation and how I was in need of a new frame ASAP. She was able to find me a perfect frame to fit my lenses and I was able to go home with a new pair that day. In addition she serviced me as if i was part of her family, meeting me on a very personal level. It is nice to see there are still people out there that are willing to help you. Her customer service was excellent!!!!! As i walked out with complete satisfactory everyone greeted me out. Overall, Great Experience. Pearle vision in Melrose Park will have my business forever.

Mi
Review №69

Went here to get some reading glasses for school and the young lady Jennifer P. Was very nice and helpful. The doctors were quick, thorough, and offered a lot of info during my examination. They accepted my vision insurance from work with no problem. In and out :)

Ma
Review №70

Customer service is great. The new machines are a great update (I especially appreciate the new air-puffer tool). Glasses selection is great as well.

Ja
Review №71

I went to Pearle on Division today thinking it was going to be difficult to buy new glasses. I was surprised how easy it was.I loved and bought the first pair that Sean picked for me.He knew exactly what would look good on me, He also knew the lenses I would need from my prescription and told me exactly how much they would cost. My advice is ask for Sean!!

ma
Review №72

Came in on Sunday, July 7, and I was seen by Dr. Contreras and I was taken care of Jessica G which was very professional. I would recommend this place 100% to anyone.

le
Review №73

Super helpful staff. Bianca went above and beyond to answer all my questions. My glasses were done on the same day! Definitely recommend this location!

Fe
Review №74

Great service!! Have been going here for years and have always been treated great by the staff. Ask for Jennifer or Mary they are the best!!

Ju
Review №75

DECENT! Rozayra and Jessica were very professional and helpful. They really made me feel welcome!

He
Review №76

I have been going to this Pearle for years. The service is always great and they have a very nice selection of glasses. They are one of the few places that can get me prescription right as I usually have a difficult time at other places. I will be returning in the future!

An
Review №77

For years I went to a different eye care place and once I moved the new place did not make me happy! I went in the pearle vision before my class and they treated me with smiles and gave me a full indepth eye exam. I couldnt be happier!Debbie was the sales associate who helped me and she was perfection! Anyone going here, make sure you have her helping you! She was extremely sweet, funny, and made me feel extremely comfortable. She was willing to help out with figuring out any plans I needed for my contact boxes. She is a great listener and extremely enthusiastic for it being 10 am.Amazing staff! Amazing place!

Je
Review №78

Best doctors and great service!! Very helpful staff and great service overall!! Jennifer helped me and was able to help me find the perfect glasses!!

Ti
Review №79

Ive been going to the Pearle Vision store at 1730 Fullerton for years. I just got some new glasses and as always the experience was excellent. Dr. Vidulich and his staff are very customer service focused. Highly recommended.

Gi
Review №80

Perfect!!!! I call last minute before closing and doctor Wait us and help Thank you very much !

El
Review №81

Everyone was very friendly...We also like how attentive everyone was especially Mary Puma who helped us find the right glasses and all in good prices...I would highly recommend this place to find the right glasses with great prices.

Mi
Review №82

They need to have more people working on Sunday. Walked in hoping to get my eyeglasses fixed and after 30 minutes of waiting with no one talking to me I left

Ho
Review №83

Had to call in three times to get my prescriptions sent to me via email, which was really frustrating. Otherwise their services are decent.

Je
Review №84

Excellent customer service! I would like to thank one of the employees whose name was Debbie because she went above and beyond with assisting me.

la
Review №85

I really wasnt happy with this place at all. They were supposed to submit a prior authorization tothe insurance company for a bifocal lense for my father which never was done. They kept lying about whose fault it was knowing they never submitted the authorization accd to his insurance. Then NEVER called to say that the glasses were even ready. Bad business Pearl Vission.

Mi
Review №86

Great service by both the doctor and the assistants. Friendly and super professional. Would definitely go back!

Ta
Review №87

Superb customer service, very courteous and efficient. Came in with my broken no-line bifocals right before our family trip and had a new pair the same day! My friend referred me here because she sees Dr. Vidulich for her exams, I will definitely come here for my next one.

Ma
Review №88

Ill be sorry if they move or go out of business!This is MY vision place🤓

Li
Review №89

I’ve been seeing Dr. Vidulich for years now. I suffer from atypical Trigeminal Neuralgia and am often hard to prescribe for. Dr. Vidulich has given me the best sight I’ve had since developing this disease. I am an Optician’s nightmare when it comes to fitting glasses. Gloria, the store manager has saved me time and time again. She is so patient and understanding to my pain and constant need for adjustments. I cannot say enough good things about this location and the staff here. They really go out of their way to make you happy and comfortable in your glasses.

Ar
Review №90

Excellent service. Mary was fantastic & the other staff was great.

ai
Review №91

Peral vision associates are not trained well, I was told that they accept my insurance, to come out the frames are not insured I find out after the eye exam... they just wanted to get paid for the exam... I wonder if the dr.know what the unqualified Ladies are doing...not recommend in this place STAY AWAY

Mi
Review №92

I recently bought a new pair of Frames from Pearl vision thanks to Jennifer she was very professional and helpful!

Ma
Review №93

Zury was very helpful and thanks to Mary for coming in clutch with the goggles

Da
Review №94

IT SAYS OPEN BUT ITS NOBODY ANSWERING THE PHONEI JUST NEEDSOMECONTACT LENSESAND I DONT KNOW IF I NEED TO SCHEDULE AN APPOINTMENT OR JUST WALK INgreat service americas best is trashi love pearle vision

Ma
Review №95

I have been going to this Pearle Vision location for a number of years, and now my husband and daughter use their services as well. Dr. Vidulich is fantastic! He is thorough and friendly, knows his stuff. His staff is great and knowledgeable...and patient in helping us pick out new glasses (thank you Izamar!). Not to mention having the newest eye testing equipment - yea! No more eyedrops! Thank you again to Dr. Vidulich and staff for your fine service!!!

Bo
Review №96

I usually have gone to an ophthalmologist for my exams because of my health conditions and then buy my glasses at a boutique. But this year I had VSP vision insurance so I thought I would give the Pearle Vision in the Lincoln Park / DePaul area a try. From top to bottom they did a great job, I was greeted warmly at the desk, the staff was extremely friendly and professional, my exam with Dr. Vidulich was thorough, efficient and almost even fun (if any medical procedure can be fun-at least you get silly sunglasses after this one!). They also sent a follow up summary of my exam to my primary care doc.Their eyeglass selection was awesome, their selection is as good or better than a lot of fancy places, Sam did a great job of helping select a frame and my glasses were the same day. Whats not to like!

Iv
Review №97

Two weeks ago I visited Pearle Vision Six Corners for the first time. Exceptional customer service! Very polite, caring and informative! I was met by the optician Ewelina N who was leading me through the whole process. She was explaining everything in detail about the covering of my vision plan and answered all my questions. She even helped me choosing frames for my glasses! Thank you Ewelina!I would like to thank Dr. Lang for the detailed an indepth exam. Now I can see again!I know now I will be back.

Ch
Review №98

Friendly, informative, thoughtful, comprehensive, on-time service. A spectacular spectacles experience!

Ma
Review №99

Excellent eye doctors who really care about Your vision.

CI
Review №100

The one on Fullerton aveThey over change me for my glasses and my husband glasses and my husband neaver could see out of hes glasses and my dad went there and they still have not got hes glasses right. So I well not go back there at all.

Information
21 Photos
100 Comments
4.4 Rating
  • Address:1730 W Fullerton Ave, Chicago, IL 60614, United States
  • Site:http://www.pearlevisionchicago.com/
  • Phone:+1 773-327-3000
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:9:30AM–6PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • Transgender safespace:Yes
  • LGBTQ friendly:Yes
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