user
McGrath Acura of Downtown Chicago
1301 N Elston Ave, Chicago, IL 60642, United States
Appearance


Comments
Ni
Review №1

Highly recommend McGrath Acura. I worked with Jonathan and Adam and I was really happy with the whole experience. They were both very knowledgeable and not too pushy/salesy.. they were straightforward about everything. Jonathan even followed up with me a few days later to make sure everything was all good. If you live in the city and are looking for an Acura, this is the place to go.

Ja
Review №2

Not a great experience. The whole buying process took over 6 hours on a weekday in the middle of the day. After agreeing to the deal I waited so long, over 1 1/2 hours just for the finance guy, I was able to research, apply for, and receive approval for financing from an outside bank. And it turned out the rate I received was 50% lower than what the dealer offered me. The worst part, though, was a couple of days later when my daughter called me from the highway in the car on her first long trip. She said the drivers side tail light was literally falling off the car. There was nothing securing the front of the light to the car. She was over 150 miles away so I told her to go to a store and buy some tape to put on the light (see picture) so she could keep driving. McGrath talks about all of the quality checks used cars go through but they dont seem that thorough when they do it. I let my salesman and the used car sales manager know what happened the next day, showed them the pictures, but didnt receive any response. No surprise given all of the documents I had to sign stating I was buying the car as is and there wasnt any warranty. The car isnt that old- 2014 with about 80K- so I thought itd be a good purchase. Im not so sure now.Update 12/22- called and emailed using the contact information noted in the response from McGrath below. No response. Again, not surprised, but still held out a little hope for some kind of acknowledgement and resolution.

Ke
Review №3

Great experience with Thomas! Never pushed us and was very knowledgeable. The finance team was efficient and they got us out of there as fast as they could. Buying a new car is never fun, but they made it easy and effortless on our side. Would 1000% go back for our next purchase.

Gi
Review №4

Had my first service appointment on 1-18-2021, since purchasing my RDX in June of 2020. It was excellent. I was immediately welcomed when I pulled in. My service advisor went over the preliminary information line-by-line and did the same when my vehicle was done. The waiting area was comfortable with plenty of seating. My car was washed well when done and was waiting for me right outside the service area!

Ja
Review №5

If your ever looking to purchase a vehicle Mario is your go to guy. We did most of the business transaction over the phone, there was no bait and switch. Mario had all the paperwork ready before I arrived at the dealership. I viewed the car I was interested in and all I had to do was sign and drive.Thank you for the hassle-free , friendly experience purchasing my first Acura.

Dr
Review №6

We specifically traveled to this Acura dealership to see a car not available on the south side. I have purchased 3 new cars in the last 4 years at other dealerships and I can honestly say our experience with Mario as a salesperson was the most thorough & conscientious we have ever encountered. He knows all cars inside & out, we discussed our other options and there was no pressure to buy the most expensive car we could have purchased. We left the lot with a car I really did not consider because of his expertise & ability to educate us and I’m so happy he took the time to make sure we test drove and investigated all options. Highly recommend!

Ji
Review №7

Always a pleasure to work with McGrath Acura of Chicago. Service department is great - they always treat us fairly. We’ve had several Acuras over the last 10 years, and always good experiences. Both warranty and paid work. Paid work is reasonable in price. Friendly staff and comfortable waiting areas. Loaner car when needed, easy process. And really nice not having to leave the city to get to the local dealer. Thank you!

Ch
Review №8

We had Orlando Rocha as our sales representative. He was excellent! Knew ahead of time of all the vehicles we wanted to see. Made sure they were ready to go. Easy text message communication (which was our preference). Very informative. Great experience. In and out in a relatively quick timeframe (which being stuck at a dealership for a long time can be a pain). Great overall experience.

Ni
Review №9

Great dealership experience overall. I was looking for a used vehicle to purchase as a work vehicle. (I drive 750-1000 mi/week so I had a very specific vehicle in mind I was looking for) I found one at this dealership and I’m glad I did. It was a pleasant experience from start to finish. Holly was a fantastic salesperson to work with. She made sure the car was ready and pulled inside the showroom when I arrived to look at it, and she was extremely friendly and helpful throughout the entire process. The condition of the vehicle was great and the dealership was quick to disclose any small defects that it did have (also provided carfax, inspection report, service records). I ended up purchasing the vehicle and taking it home that day. It was a quick and easy process aside from a little negotiating, but I expect that with any vehicle purchase. The manager I worked with, Ty, was also very pleasant to work with. He went above and beyond to make the deal happen when he didn’t have to, and I really appreciated that. I would recommend this dealer to anyone looking for a pleasant vehicle purchasing experience, especially Holly and Ty. Thanks guys!

Da
Review №10

Been coming here for service on my 07 TL-S for a few years now. Just had an oil change today. Sam worked with me. Straight to the point, no BS service, and honestly for an oil change anywhere else, youll pay the same amount (~$50)...why not have it done right and be comfortable while you wait and get a free car wash? Even changed the battery in my key FOB for no charge. I will continue to use them for my service needs. Not a rip-off service center, at all.

Je
Review №11

Mario was fantastic to work with. He was helpful and honest without being pushy. He treated my husband and me with the utmost respect as we have encountered salesmen in the past who prefer just speaking to my husband and not directly speaking equally to both of us.We ended up with a beautiful Acura at a more than fair price, and left with a great feeling. Well worth it to come out to the city for this dealership!

Ja
Review №12

As soon as we arrived at the dealership we were treated like family. Mario our salesman was respectful, knowledgeable attentive the whole time we were there. Mario even made negotiating enjoyable. It was a great experience from start to finish. If you want a fun car buying experience then you will need to go McGrath Acura of Chicago and see Mario. I would highly recommend this dealership for buying your next car.

it
Review №13

So glad I didnt purchase a vehicle here! I called regarding an MDX they had advertised on cars.com and they set me up with an appointment the next morning. I was told once I got there that the car was no longer available. Then they proceeded to show me a similar car, for a higher price. They offered a test drive but after sitting down in the office they demonstrated zero interest in selling the car to me. It was a classic bait and switch. Im assuming they sized me up and considered my money was of no value to them. I left to the next dealership and found a vehicle for a great price there!

An
Review №14

My car is almost a year old. This was my second visit. So far Ihave no complaints. Very easy to book service, I do that online via their app. They opened up on time. They serviced my vehicle within the allotted time. Everything was explained to me thoroughly. Nice, clean facilities.They did an excellent job with my car.

A
Review №15

Great dealership with phenomenal people. I worked with Adam and he really knows the cars inside and out - best technical salesperson with whom I’ve ever worked. He has a very easy-going personality as well, so the buying experience was flawless. They are committed to a happy customer and a long term relationship. I highly recommend this Acura dealer.

Ch
Review №16

Just got my 3rd Acura from McGrath Downtown, this time with Mario. Couldnt have been easier. He was informative, friendly and great to work with. I would absolutely recommend him to anyone looking to get into a great new car with no hassle.

He
Review №17

On time, professional service at every step, detailed explanation of work to be done, providing me with options for suggested works, final bill matched the estimate. Great service!

Ka
Review №18

Second time purchasing a car from Acura Mcgrath and i love how thoughtful and patient our sales rep Jonathan Tryillo was. He was so professional and worked very hard to make us happy and get us a great deal. I will tell anyone who is looking for their new toy on 4 wheels that Acura McGrath is the place to go and ask for Jonathan!!!!

Ma
Review №19

My husband and I had a great experience car shopping. Mario greeted us and from the beginning he was very helpful, friendly, knowledgeable and gave us time to consider our purchase. We loved the location of the dealership and we met with Mario again the next day to sign the deal. He is such a nice guy and made the whole experience seamless. We had some great laughs and shared travel stories while we were finishing up the paperwork. I strongly encourage you to consider this dealership, as they go above and beyond, Mario being top notch.

Pr
Review №20

I purchased my 2020 Acura Yesterday and I couldn’t be more happier! Adam Was my salesman who made my purchase smooth he guided me very well took his time to explain the features of the truck. Very professional and very knowledgeable of Acura vehicles! I would highly recommend Adam as your salesman and McGrath Acura of downtown Chicago to purchase your new vehicle!

Wi
Review №21

Very good experience. Prompt, courteous service. Adrian was very good to work with. I will return.

Hu
Review №22

I came in here spoke to Orlando he was great sales person he helped me get the ILX that I wanted thank you again.

Ro
Review №23

What a great car buying experience. Mario was extremely knowledgeable and attentive. The whole process only took about 2.5 hrs. Would definitely think about shopping here if youre in the market for something new.

De
Review №24

Excellent buying experience without the traditional dealer games. My salesman was Mario. He was attentive and respectful of my preferences for a vehicle. We negotiated an amount of $1K below the asking price. Angelo and Luke were also involved in making my buying experience go smoothly. Overall very warm, welcoming, professional and courteous staff. Highly recommended.

Za
Review №25

You have to be careful with the salesman Specific When you want to do finance also I checked the car today and they have some Michancal issues so you have to be careful

Br
Review №26

Great experience buying a new Acura and trading in our old car... Mario helped us as the point person and made our process efficient/simple during a complicated time. I didn’t want to spend a ton of time in a dealership and he made sure that happened. Very happy with the service and most importantly, the deal we received. Angelo, the sales manager, was also very helpful and thoughtful during the process to make sure things went as smooth as possible. Enjoying our new vehicle and looking forward to many miles ahead with McGrath.

Co
Review №27

I was looking for a specific car and color and was connected with Adam. He was friendly and patient from the go. Very helpful in putting together the best deal for me. The car is beautiful and I am so happy to finally have it. We also went for a fun and informative test drive.

Os
Review №28

Easy and professional out of state car purchase Mario had everything ready for us we were in and out. Thank you for all your help Mario. Very efficient process and great communication, ask to work with Mario!

Br
Review №29

I had leased a 2018 Acura ILX back in April of 2018. Since then, I have had 6 incidents of the battery dying with no reason. 3 of those incidents, I had to use roadside assistance to help jump the car. Of those 3 and the last incident, it wasnt even able to be jumped and it had to be towed to McGrath Acura where I leased the vehicle from to be fixed. While being serviced, Sam was assigned to my vehicles service visit. When being informed that the vehicle had been fixed, I asked for clarification that this would be included under warrant, since it is a lease with warranty, in which he failed to even respond to. When I got to the dealer, the cashier requested that repairs were $200 in which they very clearly knew that my vehicle was still under warranty. Instead of an apology for the multiple massive inconveniences the vehicle has caused, they knowingly try to stick me with a bill hoping I would pay knowing very well that it was covered. The car itself has already been a nightmare and the dealer experience has been even worse. If you are looking for an honest, transparent, and customer first dealership, I would certainly suggest looking elsewhere.

Ma
Review №30

Ive been going to McGrath Acura downtown since I got this car and always had a great experience. The engineers are knowledgeable , polite and professional. Sam took care of the last 2 services and its been very helpful, honest a takes time to listen to you and find the best solution based on your cars usage and mileage. I really appreciate his honesty and attention to detail. Thank you for yourservice!

Ke
Review №31

Salesman Adam was excellent, very knowledgeable, friendly, professional, no pressure. However, I would never buy another vehicle from this dealership or any others owned by this company as a $1,295 delivery fee (a prep fee for washing, detailing, and inspecting the vehicle) tacked on to the sale price is completely outrageous. Ive never paid more than a few hundred dollars for that when purchasing a car and you shouldnt either. AVOID AND SHOP ELSEWHERE!!!

an
Review №32

Buying experience at McGrath was excellent. Adam (salesman) delivered a low pressure, highly informative experience. This is my second time purchasing a vehicle from this dealership.

Kr
Review №33

I brought my RDX here for an oil change and my service advisor, Sam, was absolutely wonderful! The oil change took about a half hour and the waiting room that my husband and I sat in was clean and comfortable. Highly recommend!!

Ni
Review №34

I recently assisted my parents in purchasing a new 2021 Acura RDX. McGrath was our first stop because of their excellent inventory and a positive past experience. Once we arrived, we were greeted by Mario Mankowski. He was very friendly, helpful, and informative. Mario provided a pressure-free environment along with a personal touch. We definitely look forward to working with Mario again in the future.

Sa
Review №35

A very good active staffing at McGrath Acura of Downtown Chicago. Felt a welcomed, presence while Adam listened very attentively and was happy to support every step through as he worked professionally to the negotiations with a kind manner. Very pleased with their team in support to the final sale. (You all know how grateful I am) As now I have driven my TLX model the first day in Sport + mode.

Ma
Review №36

Dealer process was awful as is every dealer experience but these guys claim to sell their cars at lower prices but rest assured they pack those extra fees in other random fees in the final loan amount. When asked for an explanation or breakdown of all the random ridiculous fees they couldnt provide one or gave a terrible excuse. Do not recommend buying from them.

Je
Review №37

I had a great experience shopping for a new vehicle at McGrath Acura Downtown Chicago. Guillermo Perez is an awesome sales person with a great deal of patience. I worked with him over several weeks before making a decision on the purchase of a car. Hes professional, has a great attitude and pleasant to work with.Please ask for Guillermo Perez the next time youre looking to purchase or lease a vehicle at Acura Downtown Chicago.

Ka
Review №38

The entire experience at McGrath was smooth fromstart to finish. Dennis, our sales agent was quick and finished our transaction with upmost precision. Adam in the sales dept showed us the ins and outs of our new car as well and was so thorough during our test drive. We highly recommend McGrath!!!

Ag
Review №39

Great service! I had unforeseen problem with my car. I was about to get it towed to Acura after hours, they received the car the next morning outside of the service entrance, diagnosed the problem, fixed it, and had me easily out the door within the same day. I wasn’t charged extra for anything and my car trouble was covered under warranty. Often times, I’m always nervous when I go to the dealership because there’s always *something* wrong. This was a much needed relief.Oh, and did I mention: I moved to Chicago four months ago and didn’t have my “home” dealership yet. I definitely think I found them. I will be a return customer!

Te
Review №40

It was a truly delightful experience one we’ve never had purchasing a car we were able to laugh and joke with Mario while negotiating never even thought that car purchase could be that much fun. Our previous sales people would get aggravated while Mario said to us I’m here for you and to make sure you are happy with your deal!! Amazing person to get a car from. Ask for Mario

L
Review №41

Dave Glas, the salesman at McGrath Acura of Downtown Chicago was excellent! He provided a patient and superb buying experience. He wasn’t pushy. He offered us to test drive the car. He was very helpful, respectful, friendly, professional, attentive and knowledgeable. He was very nice to my family and me. The car is beautiful and my daughter is happy she chose that car. Dave followed up with us to make sure everything is great. I would surely recommend Dave if you are looking for an outstanding salesman.Thank you, Mr. Dave Glas

Sa
Review №42

Everytime I come to McGrath Acura of Downtown Chicago my experience is great! From getting into another vehicle, to getting my car serviced, its always good experience. I have no complaints. The atmosphere is cozy and the staff are cool!! Thank you and keep up the great work, I appreciate it!

Al
Review №43

Great service and vehicles! Adam was very knowledgeable and professional throughout the process. Highly recommend this location and Adam!!

Mi
Review №44

I am so pleased with my experience at McGrath Acura of Downtown Chicago. Like seriously so pleased. I had visited a different Acura dealer (not McGrath), and had the absolute worst experience possible. My wife and I then went to McGrath Acura Downtown Chicago, we were met in the lot by Mario Mankowski. We were quickly shown the car we were there to see, and got the car moved from inside to outside quickly so we could test drive the car.Upon test driving, he was very respectful and reasonable during the negotiation part and didnt do any of the bait and switch or distasteful sales techniques I have experienced elsewhere. They never tried to sell me on something other than what I was there to see.I am financing through my (military) bank, which they have had experience with before, and understood the quality of service I get and didnt try and push me (too hard) to do their own financing.After purchase, I have had a few follow up texts personally from Mario making sure everything is good, and when we found out we had some items missing after we left the dealership he worked very quickly to help me acquirement, and again met me in the lot to greet me and help me out.Even today, I had a few questions on some paperwork and on his day off, he spent the time to respond and help me out. Great salesman, and made this experience 100x better than a competitor out west.Mario goes above and beyond any other salesman I have worked with through this whole process. Would shop with him again!

Ja
Review №45

Orlando was great! I really enjoyed the buying process. Would highly recommend anyone to purchase a vehicle here!!! Excellent customer service skills and care are found within this dealership!!

do
Review №46

Dave Glas did a wonderful job with me and my wife on my new RDX. Over 3 visits he spend time explaining all the features on my new car. Dave has followed up with me to be sure everything is working OK. I buy a new car every ten years or so and I will be calling Dave when Im ready for my next car. If youre reading this review ask for Dave Glas at McGrath Acura. You wont be disappointed.

To
Review №47

Had a great experience working with Adam to purchase our first Acura RDX. Extremely knowledgeable and friendly. We would recommend working with him to anyone!

Ma
Review №48

Impressive experience. Flew from Detroit to Chicago and was picked up at the airport by Sam, an honest and true professional. The car was exactly as he described, and the staff helped reinstall Apple Car Play for my drive home. I was so satisfied that I asked Sam to contact me if he ever has an Audi come in for trade for my son. You can have complete confidence in Sam and this dealership. This is very rare for me to recommend any car dealership.

An
Review №49

I dont care for car shopping or going to dealerships, but it had to be done. I was pleasantly surprised with my experience at McGrath Acura in Chicago. Adam Adawy was professional and fun. I didnt feel like I was getting the used car sales experience, more like I was buying a car from a friend. Id recommend working with Adam and the McGrath team if you are in need of a new or used vehicle. Thanks, Adam!

Ji
Review №50

Full of liars and manipulators. We had discussed terms then when I came back they claimed that we never made those terms. They yelled at me told me to leave so I did. Will never come back

Ja
Review №51

Beware this dealership is not honest and will not stand by their word. I bought a car from this dealership last year and was promised a detail service from the salesman (Sam). I scheduled the service a day before I arrived and also had an email confirmation sent. At the time of arrival the used car manager( Craig) said that Sam is no longer part of the company and we cannot trust your word. After almost spending 30 thousand dollars and trading in my car you would think you would be treated better. I was planning to buy another car from this dealership but I would never after this experience!

Je
Review №52

Had an amazing first experience, thanks to Mario, who helped me find my dream car. Not only did he do everything he could to get us to a great price but he also made us feel very welcomed and not rushed, since we came an hour before closing. I had a specific car in mind but not sure if they had it on the lot but he knew exactly what we wanted and it was the first one he pulled up for us. I ended up buying it because it was exactly what i had in mind! Highly recommend shopping here for your next purchase!

Sc
Review №53

If your looking for a great team that will make your car buying experience pain free come to McGrath Acura of Downtown and ask for Dennis Arvanitakis and Adam Adaway. They were able to get me into the car I wanted at the price point I needed. They even took the time to set everything up & walk me through ever feature when the deal was done.

An
Review №54

I recently purchased an RDX at this downtown location after searching multiple dealers in the surrounding suburbs for comparison. Mario was our sales associate and he made a big difference. Instead of being pushy - he let us take our time, do multiple test drives, discuss all our options, and provided a personalized experience for us. Really enjoyed the fact that the experience was stress free. I would recommend this dealer as well as Mario to future interested Acura owners.

Jo
Review №55

First and foremost, I would like to thank everyone here at McGrath Acura that made my car buying experience that much more enjoyable this past Saturday. My sales professional Dave Glas was amazing and he was able to help me, meet every single one of my needs when it came to the Truck I was looking for. #DaveIsTheManThanks Dave for taking the extra time to show me the details I needed to know about the truck. You patiently answered all of my questions.

Je
Review №56

Adam went above and beyond to help us get a good deal done. We had limited time to spend because of taking care of our 7 month old and Adam was very understanding and patient - he even picked me up when it was time to sign the paperwork. Adam comes across as a genuine, nice guy with whom it was nice to spend time with in the car ride as well as while waiting for another customer to finish up with Finance. He even gave me his last granola bar.

Bo
Review №57

Great experience with Dennis & Adam. They gave me a very fair deal and made sure I was comfortable with all features in the new vehicle before I left.

Ka
Review №58

Mario helped my mother and me in such a timely fashion. He is friendly, enthusiastic, patient and very committed to making the experience worth having. I was hesitant at first because the whole nature of car dealerships can be quite intimidating but Mario took great care of us. He is down to earth and really wants you to feel comfortable and cared for.

J
Review №59

Justin the service manager and his entire service team are phenomenal, professional and courteous. I recently bought my car there and had some hiccups with the sales department in terms of maintenance of the vehicle, but Justin was able to rectify all of the problems no questions asked and did everything he promised he would in the time he said it would be done. Having worked in the dealership/sales/service industry for many years prior, I really appreciate the honesty and promptness of this service/parts department. I know without a doubt that my vehicle is in good hands when it’s there and will continue to come back. I highly recommend taking your car here for any service or parts you need!

De
Review №60

Adam was great to deal with. He made me feel I was an important customer, negotiated with respect and gave me the pleasure of signing a good deal. I highly recommend him to anyone doing business at McGrath Acura of Downtown Chicago.

ma
Review №61

If you are looking for a vehicle Mario is an expert. He will answer any of your concerns with patience and knowledge. We purchased an RDX last weekend and the experience was phenomenal. Mario you get 10 stars from our family.

Ca
Review №62

I love the service Adam was a amazing salesman he is my new friend thanks Adam

Mr
Review №63

Mario was fantastic! He made the process very simple. Hes very friendly and knowledgeable and was able to answer all of my questions. When youre ready, go see Mario! Hes the Best!

De
Review №64

We are big fans of McGrath--had a seamless leasing experience for the past three years and when it came time for a new vehicle, Mario steered us in the exact right direction. No hard pressure to buy, just thoughtful counsel based on good listening to our needs/wants. AND he made the process entirely pleasant as well as efficient. Needless to say, were happy members of the McGrath Acura family once again and highly recommend Mario!

Ab
Review №65

I had a great experience. Everyone is very friendly and respectful.The car that I was interested in was available when I got there; after a week of me having it on my favorites.

Ma
Review №66

Thank you Mario, great job explaining the Acura lease to us. We love our new car . I will recommend to my friends and family to come and see Mario if they need lease or new car, he make our experience easy and he is very polite and professional.Thank you Acura McGrath and thank you Mario

Ab
Review №67

Everybody was great! From the moment I drove in to the moment I left. Jason and Justin took exceptional care of me and my vehicle. Thank you guys and I’ll see you for my next service.

Sh
Review №68

Great service and accommodation, would recommend anyone to go there, Vedo and Alber were great.

Gl
Review №69

My experience with Mario of McGrath Acura Downtown Chicago was great. This is my 3rd car with McGrath and the customer service has always been outstanding and my experience with Mario did not disappoint. He made sure before I drove off the lot that I knew how each feature worked. If you are in the market for a new car head over to McGrath Acura Downtown and work with Mario.

Mi
Review №70

Worst experience I’ve ever had. Had an official fedex confirmation email saying our documents they needed were delivered. Received multiple emails from the dealer saying they never got them in the mail and are now trying to scheme us for more money. Plus charged us more money than the additional Carfax listing was posted for. So much miscommunication. Manager was not very nice, but our salesman Adam was great.

Ka
Review №71

Mario at McGrath Acura of Downtown was the consummate personable professional. After much contemplation about the purchase of a new vehicle for our family, we were anxious, yet ready to make a decision. We were pleasantly surprised with Mario’s honesty and candor. Buying a car is a big decision, and we left happy with our decision and our experience.

Al
Review №72

Orlando was super helpful while I was buying a car! Helped me find a deal that worked for my credit and budget. Would recommend!

Jo
Review №73

Service was quick and easy, my service advisor Erick Albizuures was polite and informative.

Mi
Review №74

Thumbs-up for Sam Melki from McGrath Acura. He helped us find the SUV we like. One thing worth mentioning, he promised us a full tank of gas. When I was ready to leave, he remind me to check the tank. But, the tank ended up to be about 80% full, I told him thats OK but he insisted on taking the car back and fill up the tank. I will definitely come back and purchase another car in the future. He treated us with hospitality and is a good guy doing business with. Overall, the service at the McGrath dealership was excellent.

fi
Review №75

Worse dealership to do business with. From salesman to finance department to mangers. Scam artist all around. They added almost 6k in warranties to my loan that I never signed for. They forged my signature and refuse to give me the money back. I wouldn’t recommend this dealership to anyone. Do your self a favor and stay away from them. SCAM ARTISTS.

So
Review №76

I was very pleased with my experience at Mcgrath Acura Chicago downtown. I came just before closing and walked out with a new car thanks to Mario. He went above and beyond to find me the car I was looking for. He was very professional and followed up with me that week to make sure I was satisfied with my purchase. Thank you Mario!

Ka
Review №77

Clean and efficient. I like that I got a thorough explanation of what was going to be done and the price did not differ. Also really liked getting a text when it was done to pick up. Had a clean car too! including inside! will go there again for my next service.

Ke
Review №78

Had a very good experience... Guillermo and Angelo were very very patient with me during this process. Would def recommend going to them

Ja
Review №79

Had the opportunity to check out this dealer as my husband I needed a vehicle urgently. We ran into Orlando in the parking lot and he helped us out and was very informative on what we asked. Although it was a used vehicle he answered all our questions and gave us the satisfaction we needed to pull the trigger. Would’ve gave it 5 stars but dealership didn’t include any ons to our purchase after we asked . ( free mats, oil changes, tune ups etc etc) above all good experience. Check them out!

vi
Review №80

Great customer experience with the sales team here ! Thank you Guillermo for your help !

Th
Review №81

My visit at Acura was very prompt professional. They make sure that you are too men care of to the fullest extent!! Highly recommended.

Be
Review №82

Erick very helpful. Excellent!

최현
Review №83

If you’re looking for someone with good knowledge and will try his very best to fulfill your budget to purchase a car. Look for Mario! During the whole process, it feels like we are communicating with a friend. Never ever had I had this kind of experience before. Thanks to him, me & my family drove out the door with the car we purchased with a big smile on our face!

Yr
Review №84

This has been the easiest car buying experience I’ve EVER had. Everyone was so friendly and attentive to my questions and needs. Furthermore, what they told me on the phone wasn’t remotely close to what they had in store for me. I a better deal and better pricing on the vehicle I purchased. I recommend this dealership 1000x over. The loyalty manager, Dennis was amazing but car salesman Vedo Pekmez was very wholesome, versatile and knowledgeable about the vehicle I purchased. I’ve bought plenty of cars in my lifetime l even purchased one from here before but the staff I met today was hands down the best. Thanks guys and I will be back to purchase again!

Mi
Review №85

Dennis and Adam were great. Very courteous and got me out the door very quickly.

Na
Review №86

Adam Adawy got the job done! He was very knowledgeable and handled my car deal, quickly. Special mention to the finance guy!

Va
Review №87

I wanted to sell my car because we’re moving out so I visited McGrath Acura to see if they would buy it from me since there was still a payoff. I was introduced to Mario who made it super easy, explained the whole process and personally drop me of at my house since I didn’t have a car anymore. Not only you can buy your car from Mario but you can also sell your car to him.

Ma
Review №88

Excellent service here! Sam Melki was very helpful and showed us many different cars to test drive, eventually leading to the car we purchased. By far the nicest car salesman I have encountered. Only down fall is that we purchased the car around 3 weeks ago and it came with 1 key and a few scratches, which he said he would mail a second key and paint immediately. Still have not received it.

Jo
Review №89

Holly Jesus, when we were just to give up hope on a vehicle for the family, this younging Adam Adaway had possitive vibes the whole time and was patient to undergo the hurdle we had with getting a car. Mr Adaway took care of us with a great deal and going above and beyond to hear a much needed yes. Thank you Adam and the staff at McGrath Acura

An
Review №90

Great customer service. Joe from Mcgrath Acura really took care of me. 10/10

jo
Review №91

Omar did a good job of getting me in and out fast

Mo
Review №92

ADAM was wonderful; patient and kind.Professional and knowledgeable!He made me feel at ease for this big decision.I appreciate him so much for guiding me through this process and I now have a beautiful car! Thank you.

Do
Review №93

My husband and I drove to Chicago from indianapolis our first impression of the dealership is that it is clean professional and very welcoming.Orlando Rocha promptly greeted us had our selected car out front waiting.I highly recommed everyone to make the drive to McGrath Acura.We love our car!We will return.

Ro
Review №94

Had a great experience with Mario! Honest, respectful and a pleasure to deal with. After visiting multiple Acura dealerships around Chicago, was very pleased with the whole process at McGrath Downtown. Thanks for making the car buying process not painful!

Ry
Review №95

Had a wonderful experience! Mario went above and beyond in terms of customer service and ensuring satisfaction and understanding. He was extremely knowledgeable, professional and client-centered. Highly recommend!

sh
Review №96

Sam is always great in service. This is the best dealership experience almost every time! I never plan to go anywhere else.

Ma
Review №97

Thank you so much to Guillermo and Craig for the absolutely great service. They went above and beyond for me, I expect to keep coming back for all future vehicles.

Ke
Review №98

Joe Lavigne alone is a reason to return for service for an 05 RL - delivering quality at every turn, much appreciation to all

Pa
Review №99

Had a great buying experience with both Adam Adawy and Sam Melki--they couldnt have been nicer, honest and helpful during the entire process. Thanks for all the help and guidance!

Dr
Review №100

Adam was the best! Listened to everything I wanted and found me an amazing car. Definitely recommend Acura for friendly staff and amazing features. Great treatment especially with COVID. Highly recommend.

Information
100 Photos
100 Comments
4.6 Rating
  • Address:1301 N Elston Ave, Chicago, IL 60642, United States
  • Site:http://www.mcgrathacuraofdowntownchicago.com/
  • Phone:+1 773-336-6300
Categories
  • Acura dealer
  • Auto body shop
  • Auto repair shop
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Oil change service
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:8:30AM–6PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations