user
NAPA Auto Parts - Genuine Parts Company
1333 S Halsted St, Chicago Heights, IL 60411, United States
Appearance
NAPA Auto Parts - Genuine Parts Company
Comments
Ra
Review №1

All I can is the staff are friendly and fast to help you. Brian assisted me and I he got what I need the same day.

Ja
Review №2

Best costumer service I’ve ever had anywhere… Jorge helped us with all the questions we had.. and he was very knowledgeable…

NI
Review №3

My husband and I called this location to verify the price of an auto part. When we arrived two older gentleman were working with other customers. When the one older guy asked us what we were looking for, he also asked what price we were given over the phone. They remembered the phone call from the previous day.My husband gave him the price. He must have misheard him maybe because of the mask. He then goes in to ask the other older guy “why would you tell them this price , I don’t see it”. Both of us was standing looking confused because the price the older gentleman said was not the price my husband quoted. So the co worker says “ he knows better than that, I didn’t tell him that price”. Still confused we both said we never said that price. I told them to cancel the sale and that was no way to speak to customers spending money. They may be used to people who don’t have a choice on where they spend with but I walked out that store without purchasing anything and bought my parts from Auto Zone without incident. I respect my elders but these guys had no respect for the customer spending her hard earned money.

Ma
Review №4

I went in for a simple 1ft hose. Knowing they sell hose by the foot.Asked what vehicle. I told him didnt matter its loose hose. Came back and said how much I needed, the piece I had was less than a foot. I said a ft he replied im tryin to help you manMechanic fot 25+ years

br
Review №5

Nice, clean place. People were nice

Je
Review №6

They have everything you need for your car and friendly professional staff there to help.

An
Review №7

Great location and very helpful assistance

ma
Review №8

The workers are very helpful

cu
Review №9

Bad customer service at this location...

Wa
Review №10

The people there are know their stiff which is not always the case at auto parts places

Th
Review №11

Im big on customer service and when I say this I dont mean bright eyes, bushy tail, and super hyped but lousy service is a pet peeve for me. When I entered the store I encountered a worker and was immediately helped. Plus was offered different brands and prices.. I liked it here!

An
Review №12

The guys that work there are always helpful and extremely knowledgeable. They gave me advice that helped me fix my lawnmower as well as several cars.

Mi
Review №13

Top. Of the line for parts ask for Toney

Th
Review №14

I felt un-welcomed. . . There were a total of five employees there, and i was the only customer. . . The one guy i went to. . acted like he didnt have a clue on what i was asking him and were kinda ignorant. . . To sum it up. .i wouldnt recommend them to anybody poor customer service.

Ay
Review №15

Good service, friendly/helpful staff.

Ed
Review №16

Very helpful and suggestive counter folks. It appears though that phone in customers have an edge over in store patrons...

Ja
Review №17

Great place.. Great service.. SANDI NK OWNER

Ol
Review №18

Very impressed by his crew and the job they do . They fixed a problem caused by another shop

Ja
Review №19

Helpful service, parts readily available

Tw
Review №20

Gentleman took time and explained the differences.Sent

El
Review №21

Very helpfull peple.

Le
Review №22

Great service people known in the neighborhood

Ni
Review №23

Great service with the parts I needed.

Sk
Review №24

Good place to but auto parts.

AR
Review №25

Friendly and informative people . Quality parts .

Ro
Review №26

The ladies here are AWESOME, always helpful

mp
Review №27

Very helpful!!!

Cl
Review №28

Very knowledgeable staff!

Be
Review №29

Good service.

ju
Review №30

Bad service it was the store manager

Dr
Review №31

Very clean and friendly people

Se
Review №32

Good service

Ro
Review №33

Ok

Ri
Review №34

Professional

Ro
Review №35

The best

pi
Review №36

Ok

fr
Review №37

Good service

iL
Review №38

Great parts

Jo
Review №39

Auto parts

Je
Review №40

There they have the best

Jo
Review №41

The prices of the parts are a bit high

Information
6 Photos
41 Comments
4.3 Rating
  • Address:1333 S Halsted St, Chicago Heights, IL 60411, United States
  • Site:https://www.napaonline.com/stores/il/chicago-heights/1333-s-halsted-st?cid=pl_yext_gpc_GenuinePartsCompany_23947
  • Phone:+1 708-754-6272
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:8AM–5PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:7:30AM–7PM
  • Sunday:7:30AM–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations