I used to like this urgent care. I had bronchitis 3 years ago and I was thoroughly examined and I felt taken care of. The last two times Ive come in its felt rushed. The treatment seems to be a shot in the dark if they arent sure because they dont take the time to really look. Ill most likely try a new place if I need an urgent care.

This place is a utter joke. They made us wait more than one hour. This place needs to go out of business and shut down. Please do not waste your time at this place. You will be better serve by other facilities in Cheyenne. Worst place ever.

Ever since it turned into NextCare this place has gone downhill badly. Not only did they make my sick significant other wait in the car for a hour and a half, but the customer service is atrocious. We are never coming back here ever again, and id never recommended anyone come here.

This place is AWFUL. Husband and I had appointments but still waiting over an hour later. Their scheduling skills are apparently just as good as their customer service and lobby decor. Absolutely pathetic.

Made an appointment online for a simple DOT physical. Showed up 15minutes prior and Waited for over an hour in the lobby before I eventually left. Horrible service.

If only zero was a possible choice. Made an appt. online for a shoulder injury. Just wanted a Toradol shot. Filled out paperwork online. Arrived 10 mins. before appt. as asked. Checked in. I was told to wait in the car until called. Waited in car for 30 minutes before called in. Shown into a room. Had a nurse check blood pressure and temp. Waited for a doctor for 20 minutes. Doctor came in asked a series of questions. I was told I need an x-ray. Waited another 20 minutes for that. Finally back in room. Sat and waited for doctor to stick her head in to ask which pharmacy I liked. She left came back 15 minutes later. My x rays looked ok, here is a script for a pain med. Bye. One hour and 20 minutes to actually to speak to someone for 5 minutes. Just wanted a shot.

The entire facility was clean, the staff were all super intelligent, friendly, and helpful. Very good price, and Im completely self pay. Definitely go to HealthReach.

This place is soooo slow it takes hours to be seen and once you are in it takes forever to see a Dr. Waste of time. Go somewhere else for better patient care.

Very nice place, no appointment was necessary and they got me in and out faster than I expected. The staff was very friendly which made the whole experience very pleasant.Thanks

They do not understand that when you sit at a desk you are not ever to far from the phone pick the dam thing up. Sense they changed the place went from one of the best to a Chinese great value clinic

If I could give no stars I would! My kids just sat sick in a HOT car for 45 mins when we had an appointment online last night. We watched 6 people just walk in and get seen instantly! They do not answer there phone, and when you go in and ask whats going on you get told you still have to wair 45 mins past your scheduled time. They are very rude and unprofessional! Strongly recommend you do not schedule online as they will have you sitting there for hours.

This place is horrible. The lady at the front desk has a bad attitude and not very nice. My great aunt went in because she fell and cut her leg and was bleeding really bad and she acted like no one cares and my aunt is legally blind and the front desk lady said well she still needs to fill out all the paperwork worst experience I have had dont go here if you dont have to

Loved it! Cant overwrite information..

Very thankful for the service at Health Reach. I was treated on a Sunday afternoon quickly and gently and instructed on next steps. Huge blessing. Thank you guys!

Registered online to cut down on wait time. Everyone was very nice and helpful. I would recommend to anyone needing help.

The wait was not long. The receptionist was pleasant, the doctor was very polite and helped us out. I would go back if ever I needed to use urgent health again.

I thought that the nurse practitioner did a great job listening to my concerns about urinary tract health and did not charge me when I took the test which was negative.

I love that so can check in online. I show up for my appointment 10 minutes early and am seen on time. The staff is friendly and knowledgeable. Great Care that is convenient with a busy day and unexpected illness.

I called about half an hour before close to see if they were still accepting walk-ins. Was told that if I can get there before she locks the door they will help me I was in a lot of pain and this interaction did not help at all. I would recommend Next Care out East, they were very compassionate and helped get me the care that I needed.

Testing for COVID 19 is inside... and going on a 2 hour wait for a rapid test

Provider was wonderfully caring and really took the time to answer our questions and concerns.

I recently have had to deal with a medical problem that isnt fun in the least and can be life threatening in the worst case. After speaking with a nurse, who encouraged me to see a physician immediately, I called HealthReach on her recommendation. Im really glad I did!Their welcome protocol is ideal and very straightforward. On arrival, my health care aide and I were ushered directly to an exam room. All the insurance, etc paperwork had been done on the phone.Once in the exam room, the nurse was friendly and efficient. Before we knew it, the Dr. entered and dressed and bandaged the area in a way that made it very easy to change bandages at home. He provided advice on what I would need, what to look for regarding further care and how to decrease the impact of side effects.All in all, super impressed with the staffs professionalism and stellar patient care, especially the injection of antibiotics which was basically painless. I would highly recommend HealthReach to anyone requiring urgent care. Most especially in the face of a raging pandemic. They are absolutely the team you want in your backfield.Update: Medical condition required a second visit. Per Dr. Matts instructions, I noticed the red flags he mentioned and made a second visit. So happy I did. It resulted in a visit to Cheyenne Radiology and a further visit with the doctor. He advised my case was more serious than wed first thought and recommended a drug therapy rather than a hospital stay. So relieved not to face a hospital stay! He made sure that my primary physician was copied on my records and advised to check in with him within a week.I remain amazed and encouraged at the stellar patient care at HealthReach Urgent Care! Its not often when you get crunched and your life is overcome by events out of your control, that the outcome is a positive one. But my experience with HealthReach was not only positive, it by far exceeded my expectations on every level. The patient experience with staff members is not just positive, but excellent throughout the entire visit.If you have need of urgent care, you cant go wrong with HealthReach! Highly recommend them!

Was an amazing place until they changed to NextCare.

Super nice AWESOME staff from entering to exiting this facility for a DOT physical today.Able street parking for tractor trailers on Bluegrass Circle or you can park across the street at Walmart or Sams.DOT physical cost $125 todayIn/out in 1°.Highly recommended!!!!!! 10 🌟The incredible people I met today include: Katie (front desk), Emily (RN) and Julian Good (provider)

Professional, friendly and very welcoming. I live in Laramie and work in Cheyenne. I called 3 other places before HR regarding Rapid Covid testing. Amber at the desk was so friendly and very knowledgeable with all my questions. Will definitely recommend and use in the future. Thanks again!

Quick, professional, friendly. Don’t think you can ask for much more than that when dealing with healthcare.

Front desk lady is incredibly rude… Can’t believe she still has a job after reading the rest of these reviews too.

Made an appointment for my husband who is a truck driver. Didnt care and told him to wait for over 4 hours when there was no one there.

I was impressed by how thorough Dr Chui was in her examination, asking me a lot of relevant questions and even consulting another provider. Even though they had to refer me to a dermatologist, I appreciated that they didn’t make a snap diagnosis. Dr Chui prescribed a couple of medications to help make me more comfortable until I can get in to see a specialist.

I love being able to sign up for an appointment online! So easy and convenient! Helpful and friendly staff.

I went for a COVID test and got a rapid test, and the PA Joe Ballent took good care of things in the visit, but then is billing me improperly, forcing me to file my own claim so he can make more money off my insurance company for the test. He billed my insurance for the office visit no problem, but refuses to bill the insurance company for the test in order to make more money from it. My husband saw another provider in the same clinic who billed everything properly and our EOB showed $56.22 allowed for the 80.00 rapid test claim. This is not good business on his part. Hopefully HeathReach will step in and insist his bad policy is changed.

Always fast, friendly and professional. Great with my kids.

Staff is very kind, compassionate and professional from the front door, to the treatment room, radiology, and discharge! Providers are extremely thorough and take their time listening and addressing all concerns and complaints! Short wait times and communicated if something comes up that they are running a few minutes behind. Extremely cautious and thorough in maintaining proper infection control. VERY IMPRESSED!!!

Super friendly and fast service! I didn’t have to wait long and the staff is excellent!

I never leave bad reviews but this place really didnt care about my family. My two small children and I have almost all the virus symptoms an i had called in advance to see if i could get tested. They convinced me to get all of us tested. Then when I showed up I signed in at the door with their automated checkin machine. Later finding out I shouldnt have done that because I was just there to get tested, so they charged me for a doc appt for me an my oldest son, an i would have to pay out of pocket costs for the virus. Then we waited 30 min in our vehicle, with me an my two boys not feeling good at all. Got called in an after a little bit we got into a room. I was then told only I should get tested and I didnt need to make my boys go through the evasive test. Then we waited an hour without anyone coming to check on us, with all of us feeling to ill to stay there any longer, we left. Mind you my youngest is only 10 months an not feeling well and my oldest being 5 years old. As we were leaving there was no one around to even notice, this is a very poorly ran facility. If you need to get tested I would suggest urgent care on yellowstone. They are more caring an we had much better luck there. Stay safe everyone.

Great people and fast serviceThank you

Health Reach has become our familys go-to stop for urgent care needs. From illness to stitches to COVID testing for travel, we always have a positive experience with a kind, caring staff.

I needed a dot physical. In and out in one hour. All good

Shout out to Kelsie Anderson for outstanding service!

The staff was on top of my medical issues and handled them in a timely manner.I did not have to wait long to be seen even though I was running late to my appointment.I really like the fact that they gave that texting app to contact or for you to contact them if something comes up.Most doctor places I know don’t have that.So I was greatly happy to have it to use.

Was seen quickly, by very courteous professionals. They checked me over and were able to give me test results in a very short period of time. Also, followed up with me in two days which was very kind of them. Will definitely bit them in the future as needed.

I just want to say again thank you so much for everything you guys due day in and day out. everybody in the healthcare industry right now deserves kudos and praise for all you all do. Thank you so much!

Efficient and knowledge staff. Melissa was very nice and thorough. Pleasant visit under the circumstances.

I was able to get in and be seen super fast. All the staff was very friendly and personable.

Incompetent drs. Went there with major abdominal pain and vomiting. They didnt know what the problem. Turned out it was diviticulitis..

All staff members were very positive and very thorough. Everyone made me feel safe

Slow and rude. No need to come for your appointment time. You can show up 30mins late and still be early

Used the Save My Spot In Line on the Website and got there 5 minutes before the text message I received what time to show up. Now that was easy! Great service as well.

Went in for rapid COVID-19 testing. Everyone was very professional and kind. Had my results back quickly and paperwork for my employer provided before I left.

The staff was not only informative but friendly and helpful. A Big KUDOS!

Dont go there for a covid test if u have not been there or u dont go there cause they will not service you.

If I could give a ZERO rating I would! I was not impressed with how “Dr Matt” brushed off my daughters injury yanking, pulling and twisting not at all taking her pain into consideration and then announced ‘she needs designer insole inserts’ instead of ordering an X-ray like her running coach and sports trainer recommended! And then to brag about his “21 years of experience”, was unbelievably unprofessional! I didn’t go there to puff up some insecure egocentric “DR’s” ego! I wanted a full work up on my daughters ankle and I didn’t get that! I will refuse to be seen by DR Matt in the future! Unbelievably disappointed!

In and out with fast results. Everyone was extremely nice and professional

Super slow been here almost 2 hours for a covid 19 test

Patients come first here. Great individual care

I came here twice for a work related injury and the staff was wonderful both times. I especially want to recognize Dr. Matt and Emily. Dr. Matt is very knowledgeable and compassionate in his treatment of patients. He is a provider that you can truly feel comfortable with.

The process was so easy and offering online check-ins is very effective and smart. Who knew it would take this COVID virus to change our ways for the better. Staff were very kind and the wait very minimal.

Dr Barry and the rest of the staff at Health Reach were very informative and helpful thanks you guys rock

We came here today because they were the only ones open at 7:30am. I wish we had waited for Stitches to open, our visit took 3 hours from when we walked in to when we walked out. They also refused to bill insurance for part of the visit. I highly recommend going somewhere else if at all feasible for you.

Very friendly and courteous. Doctor came in right away, listened to my concerns, and we spoke about what treatment would be best. Definitely recommend.

Friendly, professional people, reasonable wait times.

Took great care of my daughter. Highly recommend.

Everyone was so nice. Made appointment on line, and had no wait. Thank you Health Reach!

The staff were amazing and very professional, in and out, no judgement and even found a second to laugh in these crazy times!

Yo got me in right away and staff Is friendly and organized

Everyone one was very pleasant to speak to and work with. Even with the internet and phones going down they kept providing great care.

Went in for a COVID test. Made an appointment 2 hour before, filled out the paperwork online. They texted me 1/2 hour before the appointment. Waited in my car until they Called, got the test. Everyone was nice and professional. No other place would give me the test for 3 days.

Very professional! Great medical advice and timely with appointment and recommendations. Using their on-line appointment scheduler is the way to go! Thank you HealthReach!

In and out....to the point...informative....definately goin back.

Great team! Straightforward care. Thank you!

Great call in/text system. Knew exactly what to do. Professional, in & out!

Very professional and not a lot of wait time great experience as always

Everyone followed perfect protocol prior to covid! The rapid test was quick and results were no later than 20 minutes! Highly recommend HealthReach.

Great video conferencing 5 stars great FAST service!

I dont know why anyone would give these guys a bad review. The staff was friendly, helpful, and knowledgeable, and I HATE going to the doctor! The doctor was nice, listened carefully to me, and gave me great advice even though I was a nervous wreck! The prescription is already helping! These people are great!!

The staff offered great care taking extra steps to protect all patients during this time.

It was a slow and confusing beginning to set the appointment for a COVID-19 test for me and my great/granddaughter. Due to the large number of people, the Health Reach staff underwent a waiting list. Thanks to Maureen Kougl, who helped us get our appointment rescheduled, we were able to check in and get tested the next day.

Came in for my 2nd COVID-19 test after another exposure. Healthreach has the process streamlined. Utterly quick! And the lady who swabbed me recognized me from the first time I was in months ago-even with my mask on!For COVID-19 testing, I highly recommend booking an appointment in advance. Also, do the online registration. I didnt need to do anything at the front desk and it was quick in and out with little time exposing anyone else whereas I could be a potential positive.

Their online check-in system is a joke. They allow people that missed their appointment time hours prior go in a head of you even when you are on time and following their procedures. 1 of the receptionists was quite nice and apologetic about my wifes appointment being an hour and 50 minutes past due while still being told another half an hour. Other one was rude and snapped that since theyre not a primary care provider that they dont care about appointment times. I was very surprised at her unprofessional attitude. I work in Healthcare and would not accept behavior like that from my employees or coworkers. I will be adding more as soon as I get the names of the 2 staff. One great and the other should be reprimanded for her behavior.

Great place great folks

Great friendly people!

Worst service from a clinic I have ever received. The young woman with dark blonde hair at the desk was rude, snappy and made making an appointment for a covid-19 extremely difficult for me. Unbelievable attitude and not at all willing to help.

Showed up for a covid test. Checked in online ahead of time and filled out all necessary paperwork. Appointment time was 1215. At 1215 once I arrived I got a text stating it would be 30 more mins. After 2 hrs with no communication I finally went inside where they said this is normal and too bad. I stayed twice as long as my lunch was allowed hoping for care. If you don’t have an entire day to waste I would never go to this place. Honestly if you’re really sick stay away you could get worse waiting and never be seen. Could be the worst service of any business I’ve ever been. Goodluck and stay away from this place!!! Ps I was forced to put a 1 star id like to put zero if possible.

3 HOUR wait. Nurse found that rather funny that it was taking so long. I am in health care and this is very sad and bad. Doctor finally came in and was taken care of.

They were very helpful i didnt have to wait long excellent sevice overall from front desk and the doctors

Fantastic staff and speedy care even on busy days.

The staff at this urgent care are the best. So kind, and always get me on the right track!

Had to do Covid testing for work, very kind people with excellent bedside manner.

I was impressed today with health reach. I usually go to the other urgent care and after chaos there today south that urgent care facility we went to health reach. They got us in and spent time with us and got us out! Kuddos health reach.

Fantastic experience! Jennifer was extremely knowledgeable and attentive. Xray technician sensitive to my injury and was super gentle and patient! Would absolutely reccomend!

I had to get a COVID test because I wanted to be with my niece for her surgery and wanted to be sure I wasn’t taking her a germ, they were awesome amd timely , thank you so much !!

We took our 9 month old baby here and had such a pleasant experience. The doctor was kind and thorough, explaining all possible options. The nurses were excellent and had a wonderful bedside manner.

Everyone in here was super friendly and I had quick service most definitely recommend this place

A recent emergency visit to HealthReach resulted in 12 stitches for my son. This was our first emergency visit and we were taken care of by Dr. Kessler. His calm, professional and competent demeanor was unlike any other medical care I have EVER received. His kindness and patience demonstrated a doctor with a gift for providing emergency care. And he provided this level of care after a full day treating other patients, we were the last one of his day. Cheyenne is lucky to have a doctor of his caliber.

The absolute worst! The only urgent care that doesn’t accept walk in’s. Staff is not helpful. Don’t waste your time. Go to Stitches or Express Urgent Care.

Dr. Otto was so thorough and helpful!

Best care in town! Staff is always friendly and ready to get you feeling better!

Even with COVID and no appointment. I was in and out for my CDL/DOT physical.

DOT physical... Very quick and friendly.

Dr. Kessler is great! Front Staff are great! Nurses/Techs/Radiology all great! Accounting manager....not so good. Never returns calls & seems to be gone a lot. The wait time has also increased significantly.