This was my first experience with public storage or storage of any kind. Patrick was amazing he did a wonderful job making me feel safe, comfortable and at home. Surprisingly the space that I reserved they were out of but they were able to actually give me an upgrade for the same price excellent service.

I was in need of a storage immediately. I reserved the unit online ( which was very easy) and called the location to see if I could view the unit before completing the rental. Patrick was awesome!! He showed me two units and explained everything to me. Thanks to Patrick I was able to complete the transaction at the office. I left Public Storage a happy customer!! Keep up the excellent work Patrick 😁👍

Patrick was amazing! Super great service! Def recommend.

This storage area is great. Pat always gives great customer service. I would recommend this storage area to others.

Excellent customer service!!! Patrick was THE BEST he was so polite and really provided A+ customer service. Also, the facility and storage units are very clean.

Excellent storage facility. Clean & well organized. Patrick was very kind and helpful. He answered all my questions and walked me through the process of gate code & locks being very patient with me. Highly recommend them.

Patrick, was very professional and friendly. He made it so easy to understand the process, he was always available to answers our questions. Great job Patrick!!!

Location #: 26694Property Manager: PatrickPatrick was very helpful with ensuring I understood all the terms. He helped me identify the best size for my move. Thanks so much

I have been using the place for about 3 year and there always amazing friendly. There is guy there by the name of Patrick that is very helpful and respectful, I highly recommend working with him.

We were looking for a clean, safe, and local facility to store some extra household goods and found just what we needed at Public Storage. The on-site manager, Margie, was extremely helpful and just a very nice person to work with. If you are in the search for a decent storage place, look no further than Public Storage in Chester. You can thank me later....

Patrick was a delight to work with, I’ll be recommending this facility to family and friends! Thank you so much Patrick!

I honestly cannot say enough great things about this Public Storage location. Patrick was THE. BEST. I had tried to rent a unit online, only to discover that I had accidentally rented a parking spot rather than a unit. I had movers scheduled for the next day to move my grandmothers things out of her apartment, and I was desperate and crazed and acting like a nut due to the storage unit shortage. Patrick worked SO HARD to help me figure things out; he went completely above and beyond what most folks would have done. None of the units available was going to be large enough, but he managed to find a larger unit that was out of commission for maintenance, spend extra time TO FIX IT FOR ME so that I could rent it the morning of my move. He flawlessly managed all of the paperwork, he was friendly and delightful, and he TOTALLY SAVED MY BUTT. I still cant even believe that he managed to get me out of the mess I made ahead of a stressful move. An enormous thanks to Patrick and Public Storage, get that man a raise!!!

I met Marge at Public Storage. Oh my goodness! Marge was so extremely helpful and accommodating. Rated 100%! She made everything so easy. I wish all experiences in life could be that good.

Ms. Margie was awesome. Great and friendly service. She was a delight. Will definitely enjoy talking to her when I stop in.

We have been looking for some time to store our camping trailer. This place was very secured, clean and the customer service was great! Shanequa was very patient and took her time with us to make sure we found just what we were looking for, Margie, the manager was so nice and welcoming. By the time we left there I felt like we made 2 new friends. Thank you Shanequa for your time .

This property is very clean and Margie in the office has been wonderful to work with. Definitely would recommend.

The service was excellent and easy from Margie. Explained very well definitely a good spot

I really enjoy coming to this storage place. It’s so important to feel safe while loading your Rv from your car and getting your Handicap daughter and Service Dog on the Rv. Anytime we’ve needed help Margie in the office has instantly taken care of what we need. I’ve had friends move to this location too. Thanks for what you do.

Margie gave us a good service here today. Well taken care of

Mrs.Margie is amazing and very helpful, sweet and kind. She will answer any questions you have and give you a honest answer. She is very knowledgeable of public storage deals and saving. So please if you are looking for a storage place, GO VISIT Mrs.Margie @ Public Storage in chester va.

This is a great an secure place it’s one of the best places here please don’t look any further they’ll take care of you with the friendly face Margie to guide you an help plus answer any questions you may have so if your in need to store your valuables in a place where you won’t have to worry if they are safe here you go contact them an ask all about them an their amazing app features an insurance to even put your worries to rest, thank you so much for having me

Excellent customer service!!! The property manager was so polite and really provided A+ customer service. Also, the facility and storage units are very clean.

I have dealt with Public Storage for a few years and have always been very satisfied with their facilities and service. Margie is wonderful. An absolute fabulous person. I would recommend this location to everyone.

Great Customer Services. Ms. Margie was so sweet and helpful. Storage area was clean!!

Margie was absolutely wonderful, pleasant, friendly, GREAT customer service! The storage facility is very nice, large, and well kept. Our unit was very clean, and the price is very reasonable for the size we are renting. I highly recommend!

Lorraine and margie are unbelievably great individuals. Im always getting superb quality service and what I was mainly happy about when I was being assisted with the app opening the gate through my phone I was very excited for something so little and I appreciate them for that 100%

Awesome customer service, outstanding managers, Lorraine and Margie! Polite, very helpful. Made sure I was fully informed before moving on to the next step. Both Margie and Lorraine seemed to thoroughly enjoy their job and helping customers. Need more businesses with that type of work ethic.

Family has been storing our RV here for the last few months. Always seems to be clean and staff is friendly!

Margy is so nice! I had to call because of an issue with my rent and she was so helpful and understanding.

Ms. Lorraine was the absolute best. Her customer service was the best I have experienced in a long time. Her knowledge regarding what we were looking for was right on time. She did not hesitate to take the time to show us the size of the storage to make to make the most economical decision. She was a breath of fresh air to work with. Thanks for everything!

Margie was such a big help to my dilemma. Always helpful when I come into the store.

A great place to store your things (Cars, Boats, Campers etc..) I dont know all the ladies names that work there, but they are always friendly helpful and always smiling and have time for you. I have been there for 3 years and the grounds are always clean and neat. They sweep out the inside storage areas and are always making rounds. I have recommended this location to several military families in my neighborhood who are only here for a year or less. A must see location.

I am very pleased with my encounter with this location. I was helped today by Rachel who was very friendly, understanding and answered all of my questions. She was very patient and went above and beyond to make sure all my questions were answered. I will definitely be referring anybody to this location. Thanks Rachel!

Nice place. Margie helped me find a good deal on a parking space.

I was very impressed with their customer service. We were looking for a secure place to store our RV. Rachel was extremely helpful and knowledgeable. She is a definite asset to this company. I would highly recommend this place to anyone looking for a clean, secure storage facility.

Go see Margie at the Chester Va location, she will take good care of you!!!!

Rachel helped me yesterday to get a unit big enough for all of my items. I originally reserved a smaller unit but she assured me that it would not be large enough after I listed everything I would be storing and she was correct. She also convinced me to buy merchandise which I totally thought I would not do lol. Before I left, Rachel revealed to me that it was her first day on the job after training and I definitely could not tell. She barely needed any assistance from the other associate. She was great, very friendly and helpful.

Margie gave me the best service. You rock Margie!

I would like to say Thank you to Lorraine who went above and beyond to provide Excellent customer service on 7/11/20. Upon my arrival I opt to upgrade from a 10×15 to 10×20. She completed the transfer but in the process my access code was deleted from the system. Lorraine worked constantly until the situation was resolved while manually letting in the gate several times in order to utilize the unit. Her Amazing customer service prevented a Potential Frustrating experience to an enjoyable and pleasant exchange.Thank you Lorraine for a Job Well Done!

Customer service is excellent ms shanenequa and the store manager are out checking the lot daily and constantly interacting with customers.

Margie was super kind and helpful. This was the most welcoming service Ive received in a while!! Would recommend to all my friends to use this storage facility if they ever needed it.

I inadvertently reserved the wrong storage space online and attempted to change once I arrived. I was not only charged an additional processing fee, but could not get the new customer discount. Left in disgust and went down to AAAA storage.

Margie was very pleasant to work with. She helped me decide what size unit to get and got me a great deal on it!

Margie has great customer service skills. Always very nice when I make my payment.

Margie has been very helpful with letting me see the size of the unit I needed before proceeding to the next phase of renting the unit. She made the process so smooth. Thank you! Excellent customer service.

Margie is very friendly and helpful. Keeps the facility clean and makes you feel comfortable of renting a unit. She provided excellent customer service

Margie is great! She helped me get a parking space and a storage unit.

Margie has the best customer service! Always friendly and professional.

Margie helped me complete my e rental. Thank you Margie

Margie made renting my unit so easy!

I was in need of a storage quick, Dana was so helpful and nice!! She explained everything well, walked me to different units to view the sizes to be sure of what I needed, and helped save me a few dollars thank you so much Dana!!!! I’ll also add the office and units were very clean!

Ashley W did an excellent job. Called and set up an appointment before I got here. Very very quick and efficient. This is my choice of storage places and definitely return to the this one in Chester Virginia.

Margie is such a nice lady! Went in today to make a payment and she always thanks me for my business and asks me how I am doing.

Wow what great service Ms. Lorrain gave us last night, she went above customer service and helped me and my buddie out with the gate code to get on the property, she wanted ID first

Margie was so sweet and rented me a unit even though it was later in the day.

Ms. Lorraine has been the only one at this facility that has listened and tried to help since I had explained before to a previous staff member who had a nasty attitude that I had been furloughed and was not getting full work hours for COVID and she didn’t help or try too. Ms. Lorraine does customer service the right way.Update: Ms. Lorraine, still was the only one helpful at this location but my daughter was going back to college and I just started back working and I asked if the late fees could at least be removed since we are moving out 16 days early and we still had to pay the full amount, I wasn’t asking for anything unreasonable but yet they would not help at all I will NEVER USE THIS PLACE AGAIN, CUSTOMER SERVICE IS NOT HELPFUL OR A PRIORITY ESPECIALLY DURING THIS TRYING TIME OF COVID.

Thank you Dana and Ashley for your help!! We had to move our daughter out of her dorms quickly and you all made this such an easy transition.Stay healthy and blessed.The Williams Family.

Always accommodating with my needs for multiple storage units

Ashley W. Was awesome and a consummate professional. She was very knowledgeable and promoted up charges like the damp check and insurance. Ashley is truly an asset to your company and a role model for other employees. Thank you for allowing me to store my home items here.

Ashley W. Helped me and she was so pleasant and answered all my questions. She made me feel secure about my belongings and assisted me with what size storage unit I would believe.She’s also super friendly and helpful!

Ms Ashley S and Ms Ashley W. are very professional and sweet young ladies. They got me the best rate and made my day. I would recommend them and public service hands down

Margie rented a unit Sunday to me and my fiance, she was very helpful and nice.

Public Storage took over my unit that was previously with Happy Boxes. Ive had the unit for a while and have endured several rate hikes over the years including one in the last 6 months when it was Happy Boxes. Its the same unit, same location, same size but because Public Storage took over, changed the name and the signs, I guess it was necessary for them to jack the rent up 25%. Ill be moving my stuff as soon as I can figure out where to take it. To pay an additional $240 per year for the same unit that I having already endured a rate hike less than 6 months ago is ridiculous. I understand that costs go up but to stick it to the existing customers who already had a rate hike in the last year is just plain wrong.

A lady name Lorraine was very helpful great customer service but too far to rent for me

The rate for uncovered lot storage is what brought me here. Everything prior to physically coming here went well... appointment set up,etc.I came fifteen minutes early to appointment and was greeted my a gentleman, he claimed that Ashley ran to the bank and will be back shortly. I thought why would she leave offsite to run an errand when she was an appointment set. Anyways I patiently waited in my car.After some time, I went back in and asked for an eta. He said a few minutes however, the gentleman went ahead and squared me away. Before starting I claimed I forgot my registration for the camper and asked if that would be an issue, He said no. So we continued to register, about 20 minutes went by and the system wouldnt let him get passed the process of scanning in the proof of ownership(registration). So I went ahead and made another appointment later so I can bring the registration. At its core the customer service is okay. It would be better if the representatives would plan their time management better and also have true clarification if proof of ownership is needed at the time of registration. I dedicated an hour to get nothing done than just setting up an appointment for someone elses mistake.

Excellent assistance given by Ashley. She answered all my questions and gave me a tour. I was impressed with the variety of options this facility has to offer and how well maintained it is. The application for rental was smooth and easy. Looking forward to doing business with Public Storage.

Ashley W. was a great help to us when we went to rent storage space for some furniture that had belonged to my parents. Ashley was pleasant, thorough in her explanations, and went the second mile in seeing to it that our needs were met. Thank you, Public Storage. And a special thank you to Ashley.

Ashley was very helpful and so cheerful. Awesome customer service. Helped my daughter find a unit after all day of trying to get one. The other two ladies in there were pleasant as well.

Margie was great help us alot

Very professional and polite Margie was very helpful.

Ashley a was amazing! Great customer service thank you forMaking it easy

Great customer service came in to buy boxes in Lorraine was very helpful

Magie went out of her way to help me find a unit that would work for me.

Lorraine is awesome!! Great customer service!

Ashley W. provided excellent service & i love how informative she was. I would recommend this location !

Marquita is great she is such a sweet and nice lady I highly recommend her service and public storage to whoever maybe in need of storage.

The facility is clean, service was quick, and I got exactly what I needed. Ashley S. and Jason provided excellent customer service!!!

Great customer service from Margie. Clean property.

Absolutely great customer service ms Lorraine is fabulous

Very engaging young lady. She made me smile

Great Job! Rachel Fabian

They were very helpful, friendly, knowledgeable, courteous, and affordable. I highly recommend.

Ashley s was amazing made this super easyWill recommend awesome customer service

Very professional and communication was exceptional. Thank you very much...Ashley W.

Ashley made our process informative, quick and smooth. Definitely deserves a 5 star review

Great customer service. Thanks Margie.

To the ladies at the Chester office they were Mrs. Ashley W and Ashley S make sure you come see them the service is Amazing

Ashley S was extremely helpful with my move, she was clear and concise as she went over the procedures regarding the storage facility.

Great customer service for first day very helpful

Very professional down-to-earth people. Willing to save you money, and make your move as easy as possible

Margie is the best at customer service.

Ashley S. Was amazing she helped me and my husband move in smoothly

Kanita provided excellent customer service that was fast, easy and it’s an extremely clean facility. It was my first time renting a storage unit and she made it very pleasant.

Wonderful facilities , one of the greatest staff experiences iv had anyplace , Ashley was absolutely fantastic!

Ashley s was amazing even with what happened before me great professionalisms

Ashley s was amazing she kept it professional and made my move in smooth

Thanks for your help Margie.

Ashley and Kearra were very professional and efficient and fun...I would highly recommend the Public Store

Ashley S. Was so sweet , patient &inviting! Highly recommend!!

Ashley S was amazing she made this process super easy. Very professional