user
Sherwin-Williams Automotive Finishes
900 Live Oak Dr, Chesapeake, VA 23320, United States
Appearance
Sherwin-Williams Automotive Finishes
Comments
Ky
Review №1

Mark is a great help. Hell make sure you get the right stuff for your project and will tell you everything you need to know. Thanks Mark.

Sc
Review №2

Go see Mark for your auto paint needs. He is professional and knowledgeable. There is no need to go anywhere else.

Al
Review №3

I have been here 2 times. On both occasions I’ve dealt with Tonya, worst customer service of my life. First time I was treated as my business was a complete inconvenience for her, she gave me no guidance except “find it on the pallet” even though I have no paint knowledge, leading me to buying the wrong paint at first making it an even greater inconvenience. Second time I came with a friend for his inquires on his car color using the color eye, car was painted before purchase so color code unavailable. We told Tonya this info only to be told we are “S.O.L” and that nothing can be done, absolutely avoided even trying the color eye by giving us every excuse under the sun. I’ll be taking my business elsewhere from now on and will never recommend this store to anyone ever again.

Ri
Review №4

Tonya is the bomb.😀

Ju
Review №5

I can only guess that the two horrible reviews from RJ and Jerry Parker are from the same person. Ive only been there a few times, but over the span of 10 years. Each of those three times, I dealt with Mark. Each time, he was very attentive and focused on the person he was dealing with at the time. Once it was my turn, he gave me the same attention and consideration. On my first visit, he spent almost an hour with me, not only answering my questions, but asking me questions about things I might not have known to ask, to make sure that my paint project turned out the best it could be. Without his knowledge and instruction, I would have missed a couple critical steps in painting my daughters car from red to blue. It came out perfectly... thanks to Mark. Mark is very dedicated to helping customers and ensuring that they have what they need and know what they are doing. But he is only one person and can only help one person at a time. If you have questions, want to make sure you have everything that you need for your project and want the best advice available... go talk to Mark!

Ad
Review №6

The ONLY reason this place is getting 1 star from me is so i can leave this review. This people are straight up RUDE!!!! Dealt with Tonya i believe a couple of days ago and as soon as i walked in the door she had a demeanor as to say “What do you want”. I simply asked her about this companys color matching and process for looking up specific colors. She literally acted like i was speaking a different language and couldnt help me. So Today i come back and meet this Mark guy. What everyone is saying about him being rude is true as well! Sherwin williams had exactly what i needed but i refused to buy it simply because they were rude for NO REASON! Ill go some place else smh

RJ
Review №7

Great product and franchise. As a customer, Ive never been treated as rudely and poorly as an employee named Mark treated me from the moment i walked into the store. I was treated like i was the greatest inconvenience of all time and was shamed for not having professional paint knowledge. I pray I dont need to return for more paint.

Jo
Review №8

No posted hours. Closed when Google Maps state they are open. Dirty glass and recent sale signs indicate they may be out of business.

Ti
Review №9

Both Mark and Tonya were GREAT!

jo
Review №10

You need car supplies this is the place to go. Great staff, plenty of info and advice.

Aa
Review №11

Brought paint from them, and they gave great and helpful advice!

Je
Review №12

Great franchise, but this particular store has an employee by the name of Mark who seems to think its ok to treat some customers better than others based on gender and race. I am a Hebrew Israelite that gave mark exact paint codes and orders, but it still took 30 mins before i could even pay. Meanwhile 2 more customers that where caucasian got what they needed and where helped all under 10 mins. I got a pint of paint that he didnt even mix until 15 mins after i told him what I needed. Anytime i addressed him he looked and acted as if he was confused and again i had exact paint codes. One of the two Caucasian customers even told him while they where talking, you can help this gentleman hes been waiting before I walked in, bt mark continued to talk with this man with out even checking me out but having all my supplies that i was purchasing on the counter. The caucasion customer left his number for mark to call then left, and that is when I was able to check out and leave. Before i left i asked if they had a customer service number , and again he looked confused so I then told him I would google it.

Ty
Review №13

All the worker are knowledgeable!

An
Review №14

Friendly and professional!

Om
Review №15

Great customer service

Information
6 Photos
15 Comments
3.8 Rating
  • Address:900 Live Oak Dr, Chesapeake, VA 23320, United States
  • Site:http://www.sherwin-automotive.com/?utm_source=google&utm_medium=local_listing&utm_campaign=tag_local_listing
  • Phone:+1 757-424-3300
Categories
  • Paint store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:9AM–12PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
Similar organizations