Absolutely horrible!!!! First I had to wait a week for someone to come out and fix my drivers side window...well apparently that just turned into the technician not having the right part/window. Now how?? When yall had my service order for a week? Nobody knows anything when you call and ask now my door is completely torn apart sitting in my garage waiting another freaking week for a possible repair pending my part comes in...Fast, Reliable my you know what! And the response is gonna be another apology and a snippet from the employee handbook about how they strive for good service 😑

Did my windshield replacement with them, and staffs are nice and professional.They offer Coffee, water, soda and snacks in the waiting room.when I was waiting for my car to finish, I witnessed how they deal with a unsatisfied customer, and I will definitely say they are handle the situation very good.I will totally do business with them again.

Gave only 3 stars, because my experience with the field service repairs havent been the best. Each time the quality of work has been less than satisfactory and somehow the company seems to think that level of repairs are acceptable. Even after I brought my vehicles to the shop for a comparison of what the repairs look like in person to what the after pictures look like from the tech. Lets just say that pictures can be very deceiving. Nevertheless, I have to say that they do very good work in shop and that is were I will only be getting any future repairs done on any of my vehicles going forward.

The technician was nice and polite. The technician arrived to my home on time and stated that my side window replacement would take about 30 minutes to complete. After an hour and a half, I checked up on the technician and noticed that there were an additional two technicians assisting. He stated that it was difficult to swap out windows on my Grand Cherokee. All is well, take your time and get it right. After the repair, the technician and I visually inspected the work. I took note that the gasket was not fully seated and the window panel was not on correctly and I expressed concern that the structural integrity of the weather proofing was comprised. The technician took a few minutes to try and realign and correct the errors. It looked okay as I reinspected the work and the technician left. A few days later, my wife notices that the panel of the window is half way on. The panel either needs to be replaced or corrected immediately. Please contact me to correct this problem.**Update**After submitting a claim, safelite purchased and installed a new window panel within a week of the initial issue. Thank you for your completing the work in a timely manner.

I was apprehensive but insurance would not go with the better rated autoglass companies. I was pleasantly surprised. Friendly (that part is easy sure), bit parts on hand, work was done quickly and they even cleaned the glass from the bed of my truck that i had not gotten to yet. Well deserved 5*

The business is in a large, shared building with another business. Safelite is a bit hard to find because its in the rear of the building. Parking was not a problem. The check-in staff was friendly and provided good, professional advice.

Unimpressed, The technician was professional enough but the repair was much less than expected. The small chip in my windshield was not only clearly still visible from inside and outside it was still pitted. Not sure what I paid for, hopefully it will stop the windshield from cracking but they have lost credibility with the over promised results of their website.

They did an excellent job. My car needed a special factory windshield because of the sensors in it. They had it available. Took about 90 minutes including the windshield recalibration. They also vacuumed the car. Joshua was wonderful.

The lady at the front desk was super nice and professional from the first phone call to when I paid for the service. All of the employees were wearing facemasks the correct way. Would recommend to all my friends and family

Terrible communication. You can’t get the local store on the phone no matter how hard you try. I spoke with customer service via the online chat as well as on the phone to confirm that Safelite would accept my wex fleet card since the vehicle is a company car. They assured me I could pay with my wex fleet card at the time of service.However, the representative at the desk informed me, upon completion of service, that she could not accept the wex fleet card. I told her about the conversations I had with customer service, and she more or less said tough luck, I can’t really help you.I ended up having to make the nearly $900 purchase for my work vehicle with my personal card. On the bright side, my employer will reimburse me.They clearly have terrible internal communication in addition to lackluster communication directed to the customer. Definitely won’t come here for personal service should I need it.

Courtesy staffFast serviceQuality work2nd windshield install at this shop due to rock damage over the years Great work on both occasions!

Lets start with initial interaction with the facility and the staff. I was pleased with the front desk worker and the facility itself. Absolutely nothing negative from that experience. My negative experience comes from the work performed and the technicians that worked on my vehicle. I am a USAA member who was referred to this facility for window repair. So, I would obviously expect efficient work if this facility was recommended form a reputable company. What I received once the techs were complete was unacceptable. The door was dirty with grease and hand prints, the inner door looked like it had been pried open with a flat head screw driver, and worst of all the inner door wasnt even secured. After 3 different attempts to fix it, it still was not fixed. I contacted Executive Services to rectify the issue and Im now having to go to a body shop to get more repairs done. If you need glass work done please caution from using this facility until changes are made at this facility.....

After a few hiccups with determining the damage level, Safelite finally determined that our entire windshield needed to be replaced. They recommended replacing it with one they had in stock but told us that our heads up display, rain sensing wipers, and lane camera applications would NOT work because the glass is not OEM Acura glass. After a battle with Geico, Safelite ordered the OEM glass but there was no known delivery date! After 2 months the glass came in and Safelite had the glass replaced and all cameras calibrated in just over 2 hours! Great job, and so far so good after 3 days!

Ill update if I run into issue down the road.Had an appointment in the middle of April. Got a call the day before to say they hadnt received the replacement windshield yet. More advanced notice would have been nice.However, once it was received and an appointment made, the replacement and calibration only took 2 to 3 hours. The inspection sticker and E-Z Pass strips look like they hadnt been touched. Nice work.

Dropped my car off at 9:30 after 15 minutes of being on hold because no one knew anything about my car, they came back and said it’s being worked on 4:15pm to be there by 5 pm to pick it up. Very unprofessional.

Didnt correctly secure the cover on my driver assist camera after replacing my windshield. When technician came to repair their mistake, he didnt call when complete, left a sweaty print on the display in my vehicle, and left one of the interior lights on.

EXPENSIVE, would recommend. They do EXCELLENT work. Dont make the mistake of not trusting them for glass replacement and repair. Safelite is perfect and convenient... BUT that convenience is gonna cost a pretty penny more than other shops.

Made reservation through Geico for a chip in windshield. Vehicle was taken in immediately, no having to wait. Repair time took about 15-20 minutes. You can watch progress through phone. Overall, I only have positive comments.

I selected am appointment from their website and received and email stating to bring truck in at 930am, my truck was never touched until 3:48pm and I never got it back until after 5pm. Go anywhere else to get your window repaired but do not go here. Completely unprofessional.

I tried to use this business. No person to speak with. Need repairs done on 2 vehicles before the cracks spider and absolutely no ability to get a repair done until next week. We full time in our RV and have no other time our rig can sit for a few days. Would have paid a premium to be able to save a $5000. Windshield. No service, no person to speak with, no positive review. Horrible practice that you don’t service your customers.

GREAT SERVICE!!👍🏽A warm welcome when I checked in, and when I received my car. 👍🏽Thank you guys so much. 👍🏽👏🏾🙂

The location is easy to find. Their customer service is wonderful. I was initially there for a repair but overnight the crack in my windshield spread so it turned into a replacement. I was able to be scheduled for an appointment in a few days. No long wait time while I was there for my car to be evaluated. The technician explained the process and what to expect. I highly recommend this business.

I had to get my rear window replaced and they did it quickly. They also made sure to remove all of the broken glass.

Very disappointed in service. Scheduling nightmare consisted of an appointment between the windows of 12pm to 5pm or 8am to 12pm. Setup a replacement through Progressive Insurance and Justin came out Thursday late afternoon by him self to do the replacement. The insurance put in notes the truck was customized and lifted on 40 tires. Justin, who didnt understand the concept of wearing a mask, tells me it can be repaired and it will be clear view in front the driver seat. Today, Friday March 5, Keith and another tech came out to do the repair. It took 5 minutes and they were done. When I came out at 1230 to work on my truck I checked the repair and the view was more distorted than before. So basically I was lied to to avoid the replacement. Horrible business tactics and internal communication. All calls made to have it replaced was deflected by customer service who blamed the local dealer and they couldnt get to it before we left Sunday they said. Avoid using this company for insurance claims save yourself the frustration.

Excellent work best pricees by far! Josh was very courteous and professional! Mercedes CLA 250 thanks!

Good experience friendly staff great job

Got my Windshield replaced today and I am very excited about it. Glad to be able to see, praying that no more rocks hit my vehicle , windows or Windshield. Thanks again Safelite for your great service 👍😀.

My tech Timmothy was great! He was fast, efficient and friendly.

Terrible service and communication. Scheduled repairs through my insurance company and dropped off the vehicle as instructed. So much for.a 9:30 am appointment as the vehicle still won’t be completed as agreed to prior to the end of the business day at 5pm. I have to arrive after hours in hopes that someone is still on premises to retrieve my vehicle well after the business closes.Customer service reps were less than polite and blamed everyone but themselves for over committing their services in order to make money. Somehow in the conversation, the business rep was annoyed that I was asking for a status at of my vehicle at 3pm.Again, so disappointed that the customer is last in their list to please and I’ll surely never use nor recommend this establishment to anyone. No one deserves their treatment to us second class customers...

Superior customer service. Very professional staff! Excellent workmanship on my 2020 titan

The work is impeccable, but the glass itself is of very poor quality. Never in more than fifteen years driving have I seen such bad windshields.

Repair looks the same, and I was told it is just as likely to crack. So not sure the point of the repair. Going to have the windshield replaced now by any one else. Bad service it says they clean all your windows they didnt touch any of them, it says the glass will be less likely to crack online but then they tell you this is not true, it tells you the crack will be less visible online but then after the service they tell you this is not true...

Awesome experience and super fast service!

Absolutely disappointed with their scheduling process. Set up an appointment days in advance for 4PM 11Jan2021. I arrived about 20 minutes early and turned in my keys to the receptionist. My vehicle did not get brought into their bay for service until shortly after 5PM. The lobby was full of people who were waiting just like myself. Whether it be lack of staffing, lack of trained technicians or whatever the case may be...this was pretty ridiculous to not even begin work on my vehicle until a full hour after my scheduled time. What’s the point in even having a scheduled time? Hire more staff, train more technicians. Safelite is possibly one of the largest glass places in the country, not sure how if this is how they operate. Certainly will not be returning! Some might think an hour is nothing to get upset about, but life/plans/etc get planned around a schedule!

Great team! Made an appointment for 1pm. Replaced windshield in under two hours

Fast service, quality work, and very professional.

No call no show after setting 12 - 5 pm appointment.

I’ve had to file a claim 3 times now to try and repair my windshield. Each appointment has been cancelled by Safelite without notifying me.

Quick service and zero hassles.Windshield kinda spendy

The technician broke my door latch when the door trim fell off due to not being properly secured. Called and talked with the manager and was told he would call me today to let me know about the part order. Tried twice to get to the local office via phone and could not reach anyone and certainly did not get a phone call back. All of this and for $650.00...now I have to pull a cable and look at a metal door on my truck.

Courteous and prompt service. Clean facility and waiting area.

Got excellent service when i got my window fixed. The glass was so clear it looked like i had my glasses on they even cleaned off my dash board and im almost certain they gv me a quick lil floor vaccum but Im satisfied with my service

9:50AM rock hit windshield. 10:00 Called Safelite. 11:30 had appointment. 12:05 repair was complete.Maby I am just lucky but I cant even see where the crack was. The whole staff from the phone operator, receptionist, service manager, and the repair technician were so professional and curtious. The facility was clean and organized and the waiting room was comfortable.Great job I am very satisfied. And I received a military discount.

Great food, great atmosphere

Their reputation is stellar and live up to what they sell. I needed a windshield replaced and called to set it up. Safelite made the process as painless as possible and took care of my needs as promised.

It is rare these days to find a business that provides quality service and timeliness, as well as great prices and is a suggested repair facility by insurance companies. Safelite AutoGlass replaced my windshield with a product that, although aftermarket, seems as good or better than the original. They performed the job on time and were careful with my car and courteous. It takes a lot to impress me but these folks are top notch.

Very disappointing service. The automated customer service system and the service agents dont understand that you need to make arrangements to pick up you car, WHEN THEY HAVE YOUR CAR.I was promised regular service updates, I recieved none other than then the technician was started on .y car after I spoke to a live agent. Th r7 gave no estimate of when my car would be finished and no one was available to answer my calls. I got a call at 4:50 saying my car was being finished up, but they close at 5 and I would need to be there soon. Given, they have my car and I needed to order an Uber, it would take 45 min to get there. If I had known, I would have left much earlier.Very disappointed, very unprofessional and no understanding of their customer base.

I scheduled an appointment on March 13th to have my rear windshield replaced on March 18th at 4pm. I leave work early to show up on time to be told we do not have your car scheduled today. Meanwhile I have in my phone an email from Safelite stating I have an appointment. I provide the referral ID along with my cell phone and I’m told on the day of my appointment that my windshield had to be ordered from the actual car dealership. This is information the front desk representative was reading off the computer and should’ve been provided to me that way I can reschedule, but nope it took me actually coming in and still I haven’t received an email stating we were waiting....VERY UNPROFESSIONAL!

Great! And technician Matt has great customer service.

Awesome customer service. They did mess up on my windshield. They warped the new windshield. I took it back, they were able to replace a new one within 1.5 hours.

After a small glitch with the insurance company, it ended well, I was in and out for a small chip repair in less than 30 minutes. The whole staff was super friendly.

Recently had my windshield replaced and went through my insurance. Upon receipt of my repaired windshield, I discovered my eyesight cameras were disabled. I questioned the rep as to why it was disabled to which I received the response, “you have a modified car and we can’t help you. Take it to your dealer and they can fix it.” Took my car to a local dealer who ran a diagnostics check and they received an error code of a broken camera. So during installation of my new windshield, they managed to break my of my eyesight cameras. I called an requested to speak to their manager/QA rep who came to my house in a car similar to mine. The gentleman proceeds to explain to me the systematic features and functions of the manufacturers camera like I didn’t know what my car was capable. It wasn’t until I mentioned that I was an ambassador for the company and he stepped back and said, “I guess you know a little about your car then.” Safelite has always been difficult to work with and I don’t know why I went back. I previously went with them to replace a windshield on my 2014 outback and found out they cut the cables to my windshield defrost. If it wasn’t for an airbag recall, I would have never known about this. I will never use them again after this recent incident. I also highly recommend talking to your service department and your local dealership before you use Safelite.

Very professsional and courteous. Service was a lot quicker than they quoted me at the desk when I checked in. Lady at the front desk was very pleasant and the technician was very helpful. They even let me look at my windshield before replacing it which was very much appreciated. I would recommend this location to others anytime.

SAFELITE IS NOT RELIABLE OR CUSTOMER SERVICE ORIENTED!!!This feedback is regarding the extreme incompetence of a technician who not only could not be on time, but failed to find a hard to miss location on a one lane road. I have to point out that I was not in a rush for time, he could have been here at any time, so I came out at the time he said he would arrive to make repair. He never arrived and was lost on a one lane road by a known military base and using a GPS. I called the repair shop and the supervisor had no sense of urgency and did nothing, but find excuses for this technician.I am currently working to ensure USAA gets my feedback and stops doing business with companies that do not uphold their values of excellent service to their clients. This negative feedback must be common from more customers, as i just found out Safelite used to be the only company that did USAA glass repair, but it no longer is.Save yourself time and find a better shop!****Update: to the Safelite owner who replied, thank you. I did ask the supervisor, a lady who answered the phone if I could speak with you. She was not only rude, but she refused me the opportunity, which may have avoided this negative review.

There was a bit of a wait even with a scheduled appointment but it happens, its like having a doctor visit for your car. we all know our doctors dont always stick to the appointment time but how can they? no one knows how long something is going to take until they actually see the problem. the guy that did my repair was very courteous and kept apologizing for my wait. Its all good Safelite, if I need you I know where you are :)

Very professional. Uniformed attendants. Nice AC waiting area with water/coffee/snacks. On line scheduling. Very well done work. I am TOTALLY pleased and very impressed. Would not hesitate to use them again.

High quality service and friendly staff!

Wasted an entire day waiting on a technician to replace my car glass. Not until the 3rd call to the office and 3 hours AFTER the arrival window was I advised that the wrong part was ordered and the so called technician was stuck in the mud earlier.

Was scheduled to have windshield repaired for free using insurance. Friday no show for tech, rescheduled saturday no show tech. Sunday freezing temps windshield cracked all the way across. now price 350 i have to pay. If the tech wouldve sjowed up and preformed work as yold there would of been no charge. I called thetech had correspondence with him over 2 days 6 times by phone.

Excellent team with excellent service skills.

They was careful.stand by there word and did the job right

Fast service.

Professional service as advertised. Thank you!

Had an appointment for mobile service it was raining so the technician called and I was able to meet him at the shop and keep the appointment. I have had a window replace in my other vehicle and have had no problems. The entrance to Safelite is actually at the right side of the building as you look at it. Behind the Regel Cinema.

This was the decision made by Safelite about a windshield repair instead of replacement. Now I get to go through the process again because of the very poor judgement of an untrained technician. This is after the repair.

Quick and easy.

Horrible. That is all

Glass looks great but noticed later that my automatic rain sensor wasnt working. It has glue across it. Not a big deal because thats covered under warranty.

Great experience!

Set the appt, get reminders, very organized.

Had to wait a week for an appointment and they cancelled that morning without warning and you can’t get anyone on the phone. We had to use another company as we were going out of town and needed the window.

The woman at the front desk is good and thats about it. Weve had 3 appointments, went in and still zero work has been done. Asked for the manager to call us and nothing. Avoid if at all possible!!!

Very good service, timely manner professional job, done when promised,

Service was quick and professional.

Very professional and quick.

Same day repairs. High quality work, worth the higher price point.

Excellent and prompt service

First place I called to get a quote for windshield replacement. Made an appt and prepaid. Got a call a few days later saying the windshield wouldn’t be in until the following week. No big deal with the COVID going on. However, It also clearly states on the website that going to the dealer afterwards is recommended for recalibration if your car is equipped with advanced safety features, NOT that Safelite is required to do it. A phone representative called me and told me I was required to have Safelite recalibrate afterwards for an extra $250 and was extremely rude to me after I told her my car doesn’t even need that with what it’s equipped with. Long story short I got a way better quote from elsewhere with better customer service and cancelled my appt altogether. Overpriced, pushy, and rude. No thanks.

The people are nice but it is really hard to get in contact once u have a problem with the service.

We have used them twice - once for repairing a crack in the windshield and this weekend for a total windshield replacement. Less than two hours to replace the windshield. They have fast, friendly, and great repair service. It is easy to do everything online for appointments, etc. and that is very convenient. We will definitely use this company again, if needed in the future.

I did a quote online to have my windshield replaced. Went through all the steps and answered all questions according to my trim package. One question is do you have the XL trim package. No, I have the Lariat trim package. The XL is the lowest trim Ford offers. Get my quote, pay for it, find out at the shop its $100 more because the website didnt ask if I had rain sensing wipers. Very misleading and highly irritated.

Very helpful and extremely nice. Great customer service 👍

Great job.

I had a windshield crack from the left side all the way to the right side. I called Safelight and the very nice young lady helped me find the closest place that had my windshield in stock. She then got me an appointment right away. I drove to the location at my appointed time and I wasnt there long and they had finished changing my windshield. It was quick. The staff was very knowledgeable and friendly. I then drove home and thought the seal wasnt put on right because on the top the seal was under the windshield. I called back then drove back. The very nice young man that put my windshield in came out to my car and explained how the top seal goes underneath the shield and told me it was safe. I highly recommend this company.

WOW! What an amazing experience. $90 to fix a chip in my window, but totally worth it.The office was very clean and kid friendly.The staff was kind and very knowledgeable.Unfortunately I have another chip in my windshield, but the first thought I had was to call Safelite.100% will return to this location.

Customer service was good. Thank you.

I would give zero stars if I could!! I set an appointment on last Saturday for service on Monday morning supposedly between 8:00 & Noon. I told the scheduler that I wanted mobile service at Nassco Shipyard (gave them the address). They sent the tech to my home residence...didnt find this out until 1000am, when I called to find out what was going on. The tech tells me he has to call the office to get clarification...an hour later I call this office because I had not heard back from the tech. The Manager tells me that the best the can do is send another tech (FROM SUFFOLK) between 1 and 2pm. The tech calls me and tells me that hes been calling me trying to get in touch with me and that he was leaving at 3:20pm. Ultimately I never got service!! I have never received such poor service from any industry. To be fair I have used Safelite in the past, but this was a horrendous experience.

Absolutely GREAT staff!!!! Professional work and the BEST customer service around!!! 100% recommend...

Great customer service

I scheduled my appointment online and had a technician out to my work within a few days. This was so convenient! I parked in an accessible area and met the technician to review what he was going to do. I returned to work and he called me about 45 minutes later to let me know he was done. My windshield looks great.

One of the techs ended up cutting an expensive microphones wire while replacing my familys 2008 Ford F-150s windshield. Not happy.

They did a great job

Windshield installation was fast and professionally done. Wish I could have had this done sooner as the visibility is so much better now.

Michael from the Chesapeake location called and texted me when he was on his way. He arrived on time and was very professional. He replaced my windshield within 35 minutes and you cant even tell any work was done, no issues at all. He was great! Thank you Mike and Safelite AutoGlass!! :) -Erin

If you have a new windshield with all the alarms, these windshields are expensive along with the calibration!! But the service and people were awsome!!

Iniatially a month ago I started researching local places for a windshield replacement. With Safelite, I started with the online website but found it hard to find a schedule to meet my needs. I called the toll free number and talked with a customer rep. Who was able to confirm my scheduling conflicts. From there I received e-mails for a $25 off discount. Now a month later, I was ready to schedule an appointment. I went to the website and was surprised I was able to get a same day appointment at the shop with my discount. I dropped it off at 1 PM and it was finished at 5 PM when they closed. I liked the option of prepaying online, it helped expedite the whole experience. Expect moderate pricing. I found the staff to be friendly. The waiting room was clean and inviting with free snacks, water, and coffee. The windshield looks clean and professionally installed.

Very friendly staff and super quick.

I had a rock hit my windshield yest n I was able to get it fixed quickly. Everyone I spoke with at this location were great. Deff recommend this location. Keep it up! U all were great!

The best!!! NINA RULES!

They did a great job replacing the windows in our van. Very fast and professional service. The technician did a great job.