Today I brought my vehicle into priority Chevrolet routine maintenance oil change state inspection and to check the wheel alignment with the tire rotation I scheduled this 3 weeks ago and I brought the car in at 7:00 a.m. normally I would wait around for it because generally they would get it done prior to noon I left to go home and the start shuttle I did not hear from anybody so I made a call only to find out that the vehicle had not gone into the shop yet for the expected work that needed to be done. Approximately 240 I spoke with the supervisor that was working on my vehicle and he told me that they had taken it back at this time and he would call me when it would be done I had waited around my house thinking that it would be relatively quick due to the amount of work that was expected to be done to say the lease Im very disappointed in the service the professionalism and the fact it was not completed in a reasonable amount of time Ive had service completed at priority many times in the past and usually I would give them a five-star rating at this time I can only give them a one-star rating due to the lack of effort I want it to be noted that when I first brought it in there they usually check the alignment and tell you what your car has on it but the individual it took it did not do it at the time I was kind of surprised it is not what Ive expected out of priority Chevrolet if they cant seem to get their act together then Ill just take it somewhere else even though I have purchased four vehicles over the past 20 plus years from priority Chevrolet

We purchased our vehicle from Priority and received the Priority for Life Program. When the transmission went out on your vehicle they did not want to honor the program. Said it did not start until 2018. I found several places on line ....You Tube Video where the owner was describing this incredible plan they offered which was posted on Feb. 2, 2017 and they were highlighted in the Automotive News Publication about their wonderful Priority for Life program on April 18, 2016. Did not try to help us one bit. I do not want something for nothing but I do expect to honor your word and to help a customer who purchased our vehicle there and took it there for every single service item over the last 4 years. WOW....we certainly are not a Priority for this Chevrolet dealership!

Jorge is a phenomenal salesman that really knows how to take care of you so go see him and get yourself what you like, like this 2021 Tahoe!

Left car for oil change and inspection. Done by 8:15am. Great service.

Staff was knowledgeable and prompts and was able to give me in and out in a speedy fashion.

Im a little concerned that when I was first presented with my total, it was almost $70 over what I was quoted. Upon asking to see what I was being charged for and then mentioning this, they found an overcharge and took it off. My total still was more than quoted, but I was ready to be out of there since Id been told it would be ready around 1 but it was close to 5 by the time we left.Not impressed with their communication or how they handled my car (one employee almost mowed another one down as they moved my car from the drop-off bay to wherever they go to work on it), but for now the car is working and I guess thats all I could hope for.

Mr. Jim is always AMAZING! Wait time RIDICULOUS Why even make an appt.for an oil change and inspection, almost 3 hours. When I got here they didnt have my appt in their system, said I was the 2nd person with that problem. Glad I had my email.

The young man was very helpful to the pretty young lady in front of me, not so much for me, a middle aged woman. He, Christian Morales, was almost dismissive of me after I chose to not have a service performed. Dont know if free inspection and oil change is worth it.1/13/2021 Service this time was much better! Christian was very courteous, even after I declined getting two new tires. Much more pleasant experience!

This is the amount of oil Priority Chevrolet added at my last oil change. Engine manual says 4 qts, they installed 6 qts. I drained a quart and 1/2 to bring the level to full line. Was showing up into the curved portion of dipstick when i got it home.This was suppose to be a oil change and state inspection. ended up with Virginia state police being involved and a bill of$2800 for a car with 44k miles n it.Service nanager thought this was funny, after i told him that was the trade in value!

Great service and nice priced cars

I had an appointment for an oil change and tire rotation. I showed up 10 minutes early and they checked in my car. I went to the lounge to wait. After an hour and 45 minutes I went back to the service desk and inquired about my car. The gentleman said he would check. He went to see and came back. Didn’t say a word. Picked up his phone and went away. When he came back he told me they forgot to dispatch the service so my car was not done. The technicians were gone. I understand issues but this is the third time I went there. The first time I went for an oil change. They did the free tire rotation. The second time I asked for an oil change and tire rotation. When they went to rotate the tires they couldn’t find the locking lugnut device. They asked me where it was and I told them I had not touched it. They realized they had forgot to put it back last time so they had to put a new one on. After the last fiasco when my service wasn’t done I asked for the manager. They were gone just like everyone except me. The service writer promised to have him call me the next day. I’ve received no call and I saw the person leave a note for the manager to call me. I think the priorities for life is a scam. The service is so bad that they don’t keep customers long enough to have to provide the priorities or they just have you come in and not do the work.

Had an appointment for an oil change and inspection. When I got there I was told it would be 3 1/2 hours. Why bother making an appointment if it will take 3 1/2 hours for 30 minutes of work. I will NOT be purchasing my next vehicle from Priority

Always a great experience. One day it was John, the next Dan, and now, Mr. Yager, as I dropped off my truck for servicing. Priority Chevrolet off S. Military gets you right EVERY time.

Priority advertises free inspection, oil change etc for as long as you own your car... they get their money if they find anything wrong- After sitting there 2.5 hrs - I had a (1)marker light out (failed inspection)- ok go ahead change it - that will be $37 maam! LMAO... I get it now!

Staff is friendly and the place is always clean. They have a lounge area for anyone who is going to wait on their vehicle. A shuttle service is also provided if you are not going to be waiting.

Super fast and never a problem with my monthly service I do for my car

Good place, havent had any issues there in the service department.

No one even approached me. Thats ok though maybe it was a good sign not to purchase another vehicle there. Had approval for a new vehicle also.

I always have a good experience there. The staff and Mr. Goodhope are awesome ♥️♥️

Sales manager is very unprofessional and rude. I have purchased many cars over the last 50 years, and have never encountered anyone in that business as rude and ugly as he was. I brought my daughter in to buy her a car, and he got mad and said he wouldn’t sell me a car when I asked the price! You can’t make this stuff up! While I’m confident that other Priority dealerships have professional managers, Priority Chevrolet does not! Steer clear of this dealership.

So far so good with Jessica my service Advisor. She is helping us with a problemWith power train warranty. She pays attention to detail about situation at hand. She is patient.

Great Scvs AdvisorOrlando Goodhope..Great Coffee

Fraudulent Dealership!! Increased the advertised price of a truck by 17k once we drove 60 miles to get there. Husband confirmed the vehicle was on the lot and the advertised price passed the common sense test....but certainly a bait and switch!! DO NOT DO BUSINESS WITH THESE PEOPLE!!

This review is to compliment the professionalism of Robert Morales. When I bought my car from Priority Chevrolet, I wasnt provided any info about my warranties and didnt think to ask so I had no clue what was covered, or how my warranties worked. Robert was incredibly patient, understanding, and treated me like a human being instead talking down to me. He knew I was uninformed, yet taught me everything I needed to know and answered my questions without becoming agitated. He printed out my warranty information and walked me through how to better understand it. He also kept in contact with me when I left the shop and kept me updated. Its hard for many people to trust their autorepairmen but for the first time I felt like I could trust someone.

OKAY I will get a lot of people who have been in the great position for years

We called and spoke with the service manager about the lug nut caps not being put back on wheels, he was very rude. Refusing to correct the errors of his service department.

Very very good

Outstanding service facility that doesnt constantly try to UP SALE.

My appointment time was on Fri 7/12/19 at 6:30am for an oil change and tire rotation. I arrived at 6:15a. My advisor Robert stated the car would take approximately 60 to 90min at the latest.I called around 7:35 to check on the progress. Robert stated the car would be completed in another 30 to 40min at the latest. Which would have been around 8:15ish. Okay thats fine. I sat patiently in the lounge. At 8:55a, no information was communicated to me, so I walked back to the front and asked Robert about the status of my car. Now its 9am 🤬🤬, (2.5hrs later), Robert stated I would now need two new tires and they were not able to complete the tire rotation. Robert directly stated to me that my paperwork was being processed and it would be JUST another 5 or 10 min and he would come get me from the lounge. At 9:35am, I FINALLY get a call from Robert to say my car was ready. 3hrs and 5min later is unacceptable and unprofessional. My biggest issue was not the wait, it was the lack of communication and respect to keep me informed about changing times of completion. This was my first time at this dealership and it will be my last.

Their online system allowed me to book a 6am appointment. And once I got there and told them what I needed they let me know that their technicians would not be in to look and diagnose my vehicle until 7:30am. Why would they allow their system to have the option of booking a 6am appointment knowing that their technicians will not be present until 7:30am. I have now been waiting on my vehicle for almost 6 hours. This is ridiculous. I won’t be coming back to this specific dealership to get my car serviced. I spoke to a manager and to be completely honest that was no help. They have wasted my time and morning. I had other very important appointments scheduled today that I have now had to change, because of their horrible “appointment” scheduling service. Just understand if you come to this service center your appointment is NOT actually an “appointment.” Their excuse is that they can’t control the appointment bookings online; which really makes no sense.

Always receive great service and good communication from Scott C. and the other folks at Priority Chevrolet. Thanks to all!

We were told to be there at 7 only to be told to wait until 730 for the technicians to get there. They did a job on my wife’s truck two days ago and now she’s missing a lug nut. So now here I am on this Saturday morning on my day off at the dealership trying to figure out why my wife lug nut missing. 😔😔😔

I had to wait over 2 hours for a oil change with appointment

Worst sevice ever. 5 out of my 8 cars are Chevy. An I regret it. I wish I kept my BMW. I traded it for Suburban premier.After I sevice my Corvette and drove off, heard loud noises only to find out they didnt tightened the bolts. They simply dont give a damn

Made an appointment too if I paid to there no service done on my vehicle

I scheduled an appointment two weeks ago for an required Chevrolet re-call service. During my conversation with the scheduler I told them exactly what services my car required, with the re-call number. During the 2 weeks prior to my appointment I received multiple reminders of my appointment from the dealership. I dropped my vehicle off at 9 am, after my car was with the service department for 3+ hours they realized they did not have the proper parts to service my car, so no work was completed on my car.

They were very quick today.

Had issues previously with diagnostic papers, most recent visit had minimal negative issues.

Choose priority they said. Yeah right. After not having my car for 6 weeks while they do a steering column replacement on my 2017 Sonic RS. I get called to pick it up and well the steering wheel is not straight at all, didnt even bother seeing if it was right before calling me to come get the car. So God knows how long Ill be with out a car again to realign my steering wheel. Think college kids are doing the work here or high schoolers. Ridiculous.

As I am writing this, I have been waiting for 4 hours for a state inspection. My appointment was at 8 am. My advisor told me they were working on my car and it should be 20 more minutes. I was told it was really busy today..4 hours busy???Tina my service advisor is awesome..not her fault...so not happy..next car will not be bought here!!!!

I preface this review by saying that have I have bought my last 4 Tahoes and 1 Silverado from Priority and used to recommend their service to everyone. In the last year I have found nothing but delays, overpriced unneeded repair suggestions, and more delays . Yesterday was final step - I had 8am appointment for a wire that pulled loose from a 2 pin clip on my 2017 - after 4 hours of wait they advised that I should have the wire rerouted, the clip rebuilt, and my wheel bearing replaced just in case the wire might have pulled on the wheel bearing too - all for a mere $950.00!!! - I cancelled everything, went home and replaced the pin myself - 45 mins later and $3.50 for wire connector and solder I fixed it myself. Thanks for the motivation to fix my own trunk Priority - Ill find someone else for my next 5 cars.

We bought a car but felt like the process was scattered and lengthy.

These guys rock!

Great

Fraudulent mechanics