Very nice! Took SUV in for scheduled service. Great place!!

I had a great car buying experience. My salesman, Maurice, took great care of me and explained every detail about the vehicle I was looking for. Also, Lionel in financing walked me through the entire process and explained everything thoroughly. This was my first time at a Priority dealership and I was very pleased. Thank you so much!!!

Great car buying experience here!! Our first salesman, Mike, was busy, so he immediately had someone else work with us instead of making us wait around for him. We worked with Nick and Rich who were great and the car price was as advertised...no hidden fees or extra charges, just straight u...here is the price, processing fee and taxes. There was also absolutely no pressure to buy anything extra. Priority has earned my business for sure!

I always have a great experience. Its a very pleasant environment. The customer service is awesome.

Bruce did an awesome job! He was very helpfulas soon as I walked in the door . Him and his team were able to go over and beyond for me to get the payment I desired while still getting me the suv of my choice . I would give them 6 stars if I could. I will be back for my future transactions .

Great facility took our 2011 Acura TSX to have State Inspection done along with oil change always treated with respect and always call me if something changes. Lady actually went out there to get the car because it was pouring down rain,thank you Jessie,stuff like that means alot to my WIFE and I especially after she lost her Dad

Trae Simmons my Sales Consultant was very helpful. He took the time to explain to me all of questions I had about my new car. Thank you again I just love my new car!

For some reason every time I go for service they have car wash down for some good reason. Ohh it was complimentary though but for me you have punch my car was card which supposed to be $20.

My car never had issues over heating but after an oil change, all of a sudden my car overheats the very next day? Also, paid for a brand new battery during the oil change & my dad has to clean off A LOT of corrosion on a brand new battery days later? My car is much older and you can tell they didn’t care about it. Just got off the phone with them and they said they charge $35 to clean a terminal (which is ridiculous) however, they didn’t even offer it to me. Interesting. Dealerships are con artists. Do not get your car serviced here. All they do is exploit you.

Priority Acura’s Sales Team is simply the best! I had the pleasure of working with Rich and Maurice. Both gentlemen greeted me warmly and provided excellent support as we moved through the selection, purchasing and delivery process. I would highly recommend Priority Acura, especially Rich and Maurice, to my family, friends and prospective Acura customers.

My guy Bruce is a nice guy and Im not knocking him. But the other aspects of car buying made this a nightmare! We drove over 4 hours to pick a car up. Once we arrived it took almost 3 hours to process everything and get finished. Our credit check was done in advance and insurance was placed on the car. What a nightmare.

Ive used the service department for years and spent thousands of dollars there. Routine maintenance is average for Acura. Prices and coupons make some services a value. Diagnosis of a problem will cost over $150 usually with a minor repair (if approved) over $500 most of the time for minor issues. Major services, when diagnosed, easily cost over $1800 on the low end to well over $4000 and up on the high end. If you keep cars over 5yrs, it could be expensive to maintain using the dealership.

Went here to check out a accord, my man Sam hooked me up with a nice lower payment and a full tank of gas before I left. Love the car and the experience. Definitely recommend them. Go talk to Sam for your next ride!!

Excellent experience with my advisor Mike Lea. Very knowledgeable on the product and works very hard to make sure he can get you the best deal on your choice of vehicle. Very patient and extremely friendly. Highly recommend Priority and Mike Lea.

Purchased a car through this dealership, Mike Russell provided an exceptional and above and beyond customer service from start to finish. Everything went smooth with the process and all the fine details were taken care of by his team.

Very professional! They make you feel like family.

Bobby was extremely knowledgeable about the MDX - knew the product inside and out. Very professional presentation and demo and he answered all our questions - highly recommend Bobby at Priority Acura of VA Beach.

Great dealership. No pressure sales! And best of all GREAT PRICE!!! Very happy with my new 2021 ACURA RDX!!!

Great service here salesman friendly I especially like Rich he helped me with 2 vehicles . I love my 2019 Acura RDX ASpec

Jeff (Sales) and Rich (Finance Manager) provided excellent and over the top service! I didnt feel pressured into buying and they were professional, courteous and efficient! I appreciate you both!!!

830am appointment. No coffee AND hour- hour and half wait for an OIL CHANGE.I understand a walk-in, but a freaking appointment?!!Only reason im leaving a 2 star rather than 1 is because they have a nice massage chair.*start to finish took 53 minutes. Ill upgrade to 3 stars.

My husband and I went to Acura in Chesapeake, Va looking for a 2022 Acura RDX. We were greeted by Renarder-Rich-Richardson as soon as we drove on the lot. Mr. Richardson’s attention to detail as we shared what we were looking for was excellent & he quickly showed us a vehicle with all features that we desired. The vehicle was perfect minus the interior color of our choice. Mr. Richardson told us in roughly two weeks he anticipated having the vehicle if that met our approval. We agreed and looked forward to getting a call. In three days we got a call and the car was in! We are now the proud owners of a 2022 RDX (advanced package) Acura. The car is gorgeous and exceeds what we expected. This was a great experience and Mr Richardson is “first class” to deal with. Additionally everyone at the dealership was friendly and welcoming. We will gladly refer friends to the Chesepeake, Va dealership based on our experience and our amazing salesman!Hope & James Diggs

I bring my vehicle here often. And I would give them 5 stars before today. I realize every time they said they did my tire rotation, it’s always my front tires that the worse ones. Got my two front tires replaced where else a couple months ago, brought my vehicle here again for oils change and tire rotation. When I pick up my vehicle, I realize they did not do my tire rotations AGAIN! I pointed it out this time at the front desk and the lady refunded me my tire rotation money. What if I didn’t say anything today? Pretty sure it’s not the first time. And other than this, their service is good. Keep this in mind!!

They really do take customer care to the next level! I wasnt expecting to get an inspection done for at least a few days (thats what all the other places said); yet Acura got me in same day with oil change and car wash. They checked up on me, made sure I knew what was going on, and were timely (only about an hour and a half). Great place.

Great experience, great service, and friendly customer representatives! They take great care of my 2020 Acura MDX!

Very nice. So far its been a great experience working with Lionel Goodwyn!

I found a car I wanted on Facebook Market contacted the dealership Nick and Bobby were fantastic at finding me a good deal for a payment and financing. I got in and out of the dealership no problem. Bobby came personally to pick me up in his car because my car wouldnt start, extremely excellent customer service was very pleased with my purchase will definitely come back!

Maurice and Rich took great care of me with the purchase of my new Acura MDX. The 2022 MDX is a performance SUV. I love this car.

Good work 👍

I originally came to Priority because of all the perks you get with buying a car from them. I worked with Bobby and he went way above to make sure I was taken care of. He is super knowledgeable and was extremely patient while answering all my questions.

Thank you Lionel and Nick! These guys helped me get out of an upside down situation and into a new lease agreement. The other staff that I didnt mention as well. Im happy with the help and honesty. Negotiations were definitely a 2 way street. I highly recommend it here. Thank you kindly!

Great and fast service.

Had a great experience buying a new Acura MDX at the the dealership! My salesman Bobby Ford, Sales Mgr Nick Napier, and Finance Mgr Lionel Goodwyn did fantastic jobs getting me into the car I wanted at the price I wanted!

I dropped my car off to have it inspected, oil change and i knew the windshield wipers needed to be replaced and i wrote that on the envelope for the wipers at 745am today. I get two calls and a text saying my car is ready around maybe 9am. I replied i will pick it up around 1pm. I get there and they charge me for the oil change . I told them it should be since i bought the car from priority. Then they charge me 47.00 for the wipers . Who charges 10.00 for the inserts it says on the receipt. Heres the kicker for the 1 star they didnt do my inspection. No one said sorry they just looked at me and said u can wait 30mintues to have it done or just bring it back the next day! Not only was i on my lunch time since i had to stay because my ride left so i was docked at work for the time i had to wait! O thank you Acura Priority for the great experience! I hope you get the same type of service everywhere you go from now on until you all learn what good or even great customer service is.

Was told 1.5 hr wait for a SCHEDULED oil change once arrived (on time). Guess thats how they discourage you coming here for the free oil changes they so proudly offer. Horrible.

Diagnosed the issue, ordered parts, and repaired my vehicle in less than three days. I had a faulty moonroof on my Lincoln MKS. It simply wouldnt close properly. Cavalier Lincoln, who I normally used for repairs, was charging $190 to diagnose the issue and the $190 was not applied to the cost of the potential repair. $190 just to see if they could fix it! I had an idea what was wrong, so I brought my car to Acura. They too charge a diagnostic fee, but its applied to the repair. Quick turn around and amazing communication that potentially saved me more damage later on. Thanks!

The entire team was so knowledgeable and friendly!!! We had so many laughs and smiles from them. They helped us in all areas and made buying our new car a breeze!!! Thank you Bobby, Summer, Rich and Lionel for all you did!!! We appreciate you all!!! Awesome Team!!!!! 5 stars plus!!!!

Bought a car here three years ago, have loved every bit of it. The oil changes & inspections for life, etc. I have also always received phenomenal service until this week. Paid a $100 suspension diagnosis fee to be told that I should replace the front struts for almost $800. Declined. I later read through the report to find that the mechanic found that the struts were not leaking or showing any signs of damage. They even checked off to be in good condition on the inspection report. So not only did they recommend I spend $800 on something that didn’t need replaced, I wasted $100 on a diagnosis to not even be told what’s wrong with my car. Will be taking my business elsewhere

Truly a great buying experience. During the pandemic, my family and I needed to turn in our lease and get another vehicle. Not only were they friendly and polite, but they also were mindful of our current times. We will definitely be sticking with Priority for future purchases.

Nick Napier is one of the Acura dealerships sales managers and he truly is one of a kind in this industry. My daughter is in the process of buying a used car and I/she have felt -through this entire experience -of over a week that Nick was invested in helping my daughter through this experience and guiding her to a good sound decision. I would recommend Nick and Priority Acura to anyone that is in the market for new or used car.

I had an AMAZING experience purchasing my NEW Acura ILX from Sam, Nick , Summer, Lionel , and the rest of the team at Priority Acura. (Sorry if the spelling of names are off.)I’m in the car business and I am impressed by the professionalism and vibe I received from everyone ! Thank you!!! My car is BEAUTIFUL!!!!!

Not a person to leave negative reviews this is my 1st.. I was so dumbfounded today by what happened. I had to take a minute to write this review. I came in with a vehicle in mind, my Credit Approval from CapitalOne with my potential terms all laid out. Even checked online to see if the vehicle was still there (it was and is still listed). Drove across the bridge during rush hour (1 hour).Was greeted at the door by 3 salesman. I told them I did not have an appointment. One says we can make this fast takes my pre approval terms with the vehicle listed and says “You don’t want that”. Hands it back.. didn’t try to help me further and ushered me right back out the door (5minute interaction) It was not an Acura I was there to see but a low priced SUV so I assume the commission was not worth the time or energy to help me. I was apprehensive about heading in there to begin with. This was not the experience I was expecting...... happened at 4:15 Friday Nov 20.Update: I went to another dealership and actually purchased an Acura RDX AWD. Hopefully have a good service experience at Hall Acura...

Bobby Roulac is the ultimate professional

Very professional staff and had loads of fun during the entire process. I went before they opened and they helped me immediately. I drove a few of their cars on that day and in one of them the head mechanic actually rode with me to answer a few questions. Maurice was kind and patient with me even though I ate his girl scout cookies! Rich was wonderful as well. They both went over the car I purchased being I had never owned an import, made me aware of the priority way/warranty, and a review later that day about a car with so much technology. They have definately gained customers for life with my family.

Great service comes with priority. Shelby was really courteous and helpful.

I’m new to the Hampton Roads area. The lease on my current vehicle was up so I went to Priority Acura to look for a replacement. Everyone there was awesome. I would highly recommend this dealership.

Always friendly service and very helpful.

I have been with Priority Acura since 2008. I love my car, and whenever I need maintenance, the professionals at Priority Acura have always given me quality guidance with respect to inspections and service. I also love their hospitality and their willingness to make me feel at home.

Great place to buy a new or leased vehicle.

This dealership and its staff are exceptional. They went above and beyond to help me and made me feel like part of the priority family. After working with their service and sales staff I wouldnt think about going anywhere else!

The salesman Rich was awesome, knowledgeable, and trustworthy. The finance manager Richard was persuasive and exuded a trustful, and honest spirit that was upliftings. This was the best car buying experience I ever had in my 50 years of purchasing vehicles.

Poor customer service I will not buy a car from these people again

Priority Acura will take care of you no matter what. I dont care if it is sales, service, or parts, they go out of their way every time. If you are between dealers, or up in the air on vehicles, remember that no one will take better care of you throughput the life of your vehicle. Ive bought many many new cars over the years, this is by far the best experience.

Very professional, accommodating and super clean. My service advisor Clif was helpful and sympathetic to my concerns about time restraints and what was going on with my car. My car and I have a new home for maintenance and repair.

Great experience here, came for service, decided to switch the reason for my visit last minute which was no issue for their staff. Everyone was very kind and I thought pricing was reasonable. Very upfront about issues and recommended I return to place of purchase to have issues corrected since it was under warranty vice having it completed at their dealership. Appreciated the honesty and professionalism. Will be back in the future.

I would suggest not going to this place. They do not know how to treat people specifically women beware

Very warm environment! The whole staff at Priority Acura made my car buying experience very enjoyable. Maurice Hawkins spent every minute he could with me allowing me to test drive vehicles that I was interested in. He possesses knowledge about different Acura models, from sedan to SUV. He was very supportive, understanding my needs and wants. I would recommend Maurice to anyone who is in the process of buying a car. General manager, James Church sealed the deal with his level of professionalism! I would indeed recommend this dealership!

I got my oil changed and back on the road in record time! The service department is small but efficient. I love Priority!

They really take care of me. No unnecessary repairs. Most places would have claimed they did a repair and still charge me for doing nothing but turning on a switch.My Priority Acura Service Center takes care of all l really need and has been for years. I cant thank them enough. They are AWESOME

Great experience we did a majority of the purchase before we even got to the dealer. Our salesman Mike Lea was helpful friendly and has a passion for making sure he listens to the customers wants and needs which is key for me.. that is key for me honestly I have a short fuse when it comes to dealers and can get aggravated easily.The General Manager Andy Miller is awesome as well. Andy has great patience and really wanted to make sure he took care of us. This is not our first purchase from a priority dealership we have never had a bad experience.I am typically a Toyota Highlander kind of girl but the Acura RDX won my heart with all the features it offers.Congrats on getting me to the Acura family and awesome job on the great team Priority! Let’s say a prayer I don’t get a ticket haha 😂...

There’s a reason we keep coming back to Priority Acura - they know how to take care of their customers. From Rich in sales to Shelby in service! We won’t take our business anywhere else!

Rich (in sales) and Clif (service) are more helpful, friendly, and customer service oriented than many other dealerships. A huge thanks to these two for making my Acura buying and service experiences great!Rich (in finance) needs to tone down his up sell pitch and be less condescending. My experience with him was about 2 stars!Rich in sales made up for it with a huge effort on multiple occasions (10 stars to him!!!). He spent over an hour guiding my wife though the 2020 RDX (very complex machine) and in the end my wife is very happy (so I’m happy!).Don’t hesitate to buy from Priority!

Excellent Customer Service!!

We were in for service on Tuesday, August 14, 2018. The service was great and done in a timely manner. But the person who sent out the reminder correspondence needs to be consistent in the writing. For example, in both places for the date of reminder should have been Tuesday, August 14, 2018 and not just August 14, 2018. Putting the day and date is completed information and more professional.

Hello, I am Steve Johnson and I would like to say a very special thank you to all of my valued clientele. I must say that it has been a joy working with each and every one of you. I believe that there is nothing more important in this business than making sure that you , (the customer) are provided with great service and a great deal. I look forward to seeing you again and I welcome you to bring in all of your friends and family members to experience our Priorities for Life and great customer service. Thank you for making my job pleasurable and easy. Happy Holidays and Im Giving you Five Stars.

AWESOME EXPERIENCE!!! Steve Johnson really helped make this an easy trade for me! I went in knowing what I wanted, Steve made sure that he fit my needs and Steve made it to where I was in and out. Steven Johnson made my car buying experience at Priority Acura very pleasurable and Steve made sure that I was happy! Great location and I recommend them to everyone, especially Steve Johnson!! He will get you where you need to be and make sure you leave with a smile on your face!

My mother has a brand new car that she took to have the oil changed. The very next day her car wouldnt start. Shes never had any other problems with her car. She complained. They towed it back to the dealership only to deny her and insult her intelligence. She simply requested that her car be returned to her in the condition she brought it to them in. These people didnt do right by her and she has no recourse. She opted to buy and install her own battery as she didnt want to give this business any more of her money. Hopefully that will return her car to the way it was before she took it to them and she will not have to be bothered with these people again. She asked me to write this review.

I went to this dealership to purchase a new wheel lock key which, if you dont have your previous one available, requires they find the correct key that matches your vehicle out of the arsenal of keys they have available. They were fairly busy and I didnt have an appointment yet because of the seeming simplicity of my request, they hopped right to it. They had multiple associates making a swift and diligent effort to find the correct key to no avail. The service manager, John Carrey, (forgive me if the name is incorrect) came to the rescue and dug into the archives to find the fitting key. He then gave me the key at no cost, as it was an old extra, and wished me a great day! I was stunned and most grateful. All the associates were friendly and the service manager went above and beyond to help complete the task. I was so impressed, it crossed my mind to stay and let them take care of some work I planned to have done but the wait time would have been in excess of 2 hours. Nevertheless, this small task has led me to think great things about their service team. Hats off to you guys and thanks much.Dom

Just paid $160 for them to check & diagnose my MDX & they killed my alternator...my car cant change into gear now, and my battery was brand new 😡

I am a very tough shopper and will always look for the best deal. Let me tell you dont waste your time shopping. Just go to priority in Chesapeake and see michael. We agreed on a fair price which was awesome and bought the rdx.The other dealership in va besch said his offer was impossible. Its below cost. I guess micheal does it with mirrors. And as a side note he is one heck of a nice guy. Highly recommend michael. Thanks mike.

I had a very good experience at this dealership! My salesman, Mike Lea, was very knowledgeable and attentive to me and my needs for a vehicle. I will definitely choose Priority Acura for my next vehicle!

Overall Im thoroughly happy about my purchase, and the service at Priority Acura. The shuttle service is a God-sent! Mrs. Donna took good care of me. I will however, say that as with any dealership I notice the spike in their charges as far as (labor costs). I recommend having a separate mechanic for the more minor things. I cant complain though. Im very satisfied.

We recently bought a 2018 RDX, the sales staff and other assisting staff were very friendly and patient. They took time to make sure we got the car and everything we wanted. The transaction only took a few hours, so we were not having to be there all day at traditional dealers. It was a smooth experience! Highly recommend this dealership!

I wanted to sell my Acura MDX which I bought from them 3 years back.. I always serviced my car with priority ...the car had a clean car fax and its a shame they low ball the customers both during trade-in and while buying ....such business will never last long..I will never visit this place again .. this place not recommended for trade in and selling your car...

I had running boards installed on my MDX and the service was excellent.I had my free state inspection, free oil change and a recall done and was very satisfied with the service. My service advisor kept me informed of what was going on and an estimated time vehicle would be ready. I even got a free car wash. Great ! Highly recommended

Chesapeake....Mike is phenomenal friendly and straight forward. My husband and I are longtime Priority Customers. Although I didnt purchase a vehicle today Mike is the salesperson I choose to deal with in the near future.

Mr. Richardson tenacity is beyond reproach and his communication was at the top through the transitioning of this transaction and his ethics should be emulated.

Our daughter, who just graduated from Nursing School and is an RN at Sentara Norfolk General, purchased a car from Priority Acura. Jeff Rabulan was who we dealt with and our experience was handled professionally, he was knowledgeable and I highly recommend you visit Priority and see him if you want a new car. Thank you Jeff, our daughter is very, very happy with her new Acura RDX.

Priority Acura went above and beyond our expectations and we have been Honda and/or Acura owners for well over 15 years. We had already done a considerable amount of comparison shopping and were continuing our research, but ended up making a decision that evening while at Priority Acura on Route 13, due to the effective work of the salesman and his supervisor. The car, the overview, the financing and the delivery was excellent.

The buying experience was great! Our salesperson Mike Lea was personable, professional and attentive. Working with Mike made this one of the best car buying experiences. Any future purchases will definitely be with Mike Lea and Priority Acura.

Good service as I just pulled in to get something done on my car. They answered all my questions professionally and courteously.

Excellent service. Bought Michellin tires at a great price.

AWESOME JOB BY THE WHOLE TEAM!! Mr. Jenkins and Richard my the whole process smooth and easy. They gave me a great deal on both my trade and price on my new TLX. Best place to buy a Beautiful New Car.

Customer service here is great. Getting my notifications by text and voicemail was outstanding and they were prompt in responding to any questions I had. Clif was exceptional and kept me informed at all times.

Excellent attention to my needs. Friendly service.

Unmatched customer service by Dakota and Jesse. They were awesome. They went the extra mile to make sure I received outstanding service. Thanks and keep smiling. It does make a difference.

Phil Ingram was our sales representative. He was extremely helpful the entire process. He was able to get us the highest offer possible for our leased vehicle we were selling. We will be returning to Mr. Ingram for all of our car needs.- 2 1/2 hours for an oil change (with an appointment)

I NEVER leave reviews online but this dealer was so bad I had to leave one. I scheduled for an oil change, and when I came in my advisor, Clif, was on his phone and was not very welcoming. He told me the price for the oil change and to wait but did not guide me where the waiting room was. After the oil change he told me that “there was no discount” because I chose full synthetic and marked up the price even tho we had an agreement on the previous price and I signed it. To top it off, after getting ripped off, he gave me the keys and the receipt without telling where my car is until I had asked. Worst dealer I’ve been to, do not go here! I even got better service at Honda.Not to mention they didnt put the right oil weight for my car and did not reset the maintenance light on my dashboard.

My husband and I just purchased a 2017 Acura MDX and we LOVE it! Our sales associate was very thorough and very patient considering we had our two children with us! Everyone at this dealership went above and beyond to make us comfortable - each of them were very pleasant. I can definitely see us being a long-term customer!!

Cliff is great! Always remembers me and provides excellent customer service. My last 2 vehicles were purchased at Priority. I cant imagine going anywhere else.

Since when are you allowed to make an appointment for state inspection I just waited an hour and a half trying to do my due diligence of getting there early so I’m able to get a state inspection and apparently with priority Acura you have to make an appointment for state inspection since when is that legal

Zero follow up

They offer free state inspection So here is the scam they got going with that. Last year they rejected my state inspection over motor mounts that I got repaired a few years prior which would have cost about $500. I took it somewhere else and it passed. This year I still did not get the motor mounts done and it magically repaired itself and there is something else wrong with it that now costs about $900. Of course I took it somewhere else and of course there isnt anything wrong with it. Not to mention they cracked my windshield and refused to pay for it. 2020 update so a year ago my boyfriend against my advice took his car there because his airbag light was on and they took over 2500$ from him to fix it he continued to have problems and the airbag came back on soon after it was “fixed” we called several times and was told had to give them more money to diagnose again (we already had paid for the diagnostic prior to them “fixing” the car). So I take his car to Another Acura dealership to get another mechanic to look at it because I had about enough of priority at this point and to know surprise the same thing we paid for priority to fix is the reason that the airbag light is on. So I called and left a message for the manage because I was livid and still no response. ****** For the first time they have taken accountability for their work. Apparently there is a new manager in the service department. Someone actually listened to me and took the time to try and find out what the issue was and fix it without charging me extra. Although I had a horrible experience previously I will say that the fact he took responsibility and fixed the problem gives me confidence enough to at least give 3 stars. I am still on the fence if I will give them another chance if something else goes wrong but I am happy to know that they will stand by their work.

Service was done on time, everything was explained up front, added a recall notice I was unaware of, and finished with a complimentary car wash. I came in for a tire change and left with a better operating vehicle. Thanks Donna.

Im really pleased that I purchased my car from this dealership. Everyone that helped me were so knowledgeable, personable and extremely helpful. Keep up the good work guys!

I bought my car in 2014 they have great service and even better vehicles

Personnel are always very friendly and welcoming. I needed an immediate oil change and they got me in in a jiff and were so helpful. I know my car is always well taken care of here. I bought my car at priority honda but Ill always come to priority Acura now just because I love the service. Not only that but its always been easier to get an appointment that suits my schedule, and in a lot less time than other places. I highly recommend them.

Friendly and quick service from all employees. The waiting area is comfortable too with seats, drinks and small snacks. The technicians are quick and prompt too!

Brought my car in for some routine work to be done for the first timewe were greeted with warmth and courtesy from the time we arrived to the finished workthe explained every detail that was going on and the work that was being performedon top of that they washed the car free of chargegreat time experience

I normally dont leave a review but, if no one knows what Ive been through with this dealership then the problem wont be solved. I recently bought a 2014 highlander from there. Idk why I couldnt get the same vehicle across the street from the Toyota dealership first red flag. Second of all the car was supposed to be thoroughly checked and serviced. I can tell that wasnt properly done. I had to come back to pick the car up only for them to detail it and not actually check. I had to take it to a reputable Toyota mechanic shop just to get the minor things done. Not to mention I had the car for 2 months and already need new tires. In other words go to a place that actually cares about their customers car and safety