The deals they have a great. The spaces are pretty clean. One of the things that is irritating is the time frame to get in the unit is scheduled. You will have trouble during winter getting in ur unit if it freezes or snow covers the door. We did have a shovel so we had to use are hands and feet to remove snow from in front of unit when the snow got high. Other than that pretty Ok. I would recommend client controlled if you stay more than 30 days in the mid winter. Of mid summer. Fall and spring uncontrolled may be ok.

Had a great experience with Public Storage on William St. Never rented a storage unit before, they made it quick and easy. The worker, Mike was awesome! He was super friendly and could answer any question I had. He was even nice enough to show me the storage unit before signing to ensure my happiness with the unit. Overall I highly recommend this place to anyone.

Mike was awesome! Very knowledgeable of the services provided at this location. Highly recommend. Thanks Mike.

Great service today… hassle free and quick.. Mike was awesome and very helpful.. thanks !!!

I had an amazing experience at this location. The woman Ashley was so sweet and helpful. I will deffinately be returning again in the future!

Stopped in to this location and was met by Ashley . She showed me a few units until I found the perfect 1 . Place is very clean and secure .

The manager Ashley is very friendly and helpful

Received amazing customer care from the young lady at this location today. If I can remember, her name was Karimar. I will be back again! :)

Property managers are wonderful! Very easy going yet very professional. Always looking out for the customer. Corporate can sometimes come down hard on you especially if you leave after 9pm. As long as you dont do that youll have a good experience here. BE SURE TO ASK IF YOUR RATE IS LOCKED IN! I THOUGHT MINE WAS BUT I JUSY RECEIVED AN EMAIL STATING THAT MY MONTHLY RENT IS GOING UP IN MARCH FROM $221 TO $265. NOT COOL.

Great customer service provided by Mike

Do not use very poor customer service and way over priced

Mike at william st was very helpful with my paperwork problems..thank you again for the help Mike

Best workers and skip is always friendly with a smile!

Skip is amazing ! Their service is great .

Received good quality customer care from the young lady at this location today. I will be back again

Had a unit here for a couple months , I always get great assistance from the young lady at the front desk! Best storage place in Buffalo!!

Family run, rundown and not maintained. Rude and dishonest manager. Lied to me from 2500 miles away. I would recommend to anyone to stay as far away as possible.... at least until they remove the current manager and actually maintain their property.

I came in today and I was having not the greatest day megs and Chas were the girls who took care of me. They helped me with the whole storage process and let me vent my problems. They really turned my whole day around, I hope to see more of those two again so they get my full 5 stars all the way.

We are living through tough times dealing with all kinds of problems and last minute situations when you come across someone who takes time to listen and explain especially to an old man like me, it makes a world of a difference. I would rate Mags 10 stars if I could, thank you.

First timer, easy process to secure a spot, great help with initial trip. Easy peasy.

Had to store a bunch of stuff for 3-4 months as I was purchasing a house and was planning on doing some renovations. Got a great deal, my stuff was safe and secure, getting set up with a breeze, and vacating was even easier. Everybody was friendly and helpful through the process!

Easy to get and use. Website is not so good.

Great service.

Christina was great! Helped me find the space I needed when I thought I needed something else. Walked me threw a few sizes and made sure I am safety able to sort my items. Great experience

Chassity was wonderful and treated me kind! I will be back. Service was GREAT!

Customer service has been great, first spoke with Mags and Steven last week they advices me on the items I needed to protect my items. I came in the move my stuff in today and needed the exact items they recommended. Christina helped me get my purchase to my unit as well and showed me how to put together my damp check. Best customer service I’ve ever had! Very clean property!!

Christina was awesome, she was very personable and knowledgeable about what my needs were, I had already had a storage space, but needed to down size as the price had gone up on the unit that I currently had. Christina recognized and advised me of what I needed and even though I wanted a smaller unit she advised on the correct size in which I did need.Mags was also very helpful when I have dealt with her as well. Keep the team that you have there now!!!! exceptional service in a service lead industry- that is what makes customers come back and refer others to come as well/

Came into the office to speak to the manger Christina was great at helping figure out how to get into my space. Office was very clean even with the flying leaves and pouring rain. Over all wonderful experience

When I was looking for an out of the way place to store things and retrieve them without being bothered with some busy body I stumbled upon this place. I had freedom to come and go as I pleased, beside the initial minimal paperwork I never encountered another person, unless I brought them with. Spacious, clean and climate controlled, just the way I like it. Concrete floors were sealed so unexpected spills were easily cleaned up. Ceilings were high enough to hang things , but not to high . Insulated metal Walls worked well for sound damping. While I only stayed a few months I was completely satisfied and would recommend

Skip was awesome confirming my appointment for the next day. He had no problem helping me reschedule and also letting me know all the awesome deals when I buy my boxes from them. They’ve have awesome boxes also.

Walked in yesterday, the customer service was amazing. The friendly knowledgeable guy, made my choice easy with the close prices of the competitors. And was all about protecting my stuff.

Needed some quick storage on the fly. I dropped in to check a price. The friendly neighborhood service got me to stick around. Affordable, clean, and friendly like it should be.

Never had to use storage before now. Great service and Darius helped a lot with getting me in a great space within my budget. Thank you Darius!

First off Christina was great. Knew the business and knew what I needed. Great job. The Merchandise though on the pricey side, definitely worth the buck I spent though. You guys are rock stars!!

I’ve been working with Christina to make sure I could have an easy move from down state. She was great, knows the property well, explained things and everyone was perfect. Thank you

Christina was great! Wanted to rent a 5x10 for my 2 bedroom and made me realize I needed more space, showed me the items I need to protect my items. She knows she her job and was very personable

Christina was great! Told me what I needed to protect my stuff, she made everything smooth and was amazing keeping my son occupied while still working with me! Great experience

Skip at the Cheektowaga location was so helpful! The facility was very clean and quiet and my whole move-in process went very smoothly.

Best, cleanest storage facility around. The staff is absolutely helpful and courteous. Especially the girl that works the front counter (I forgot her name otherwise I’d mention it). But again it’s the best place around!!!

Great location its close to 90, big parking area and let me tell you its my first time renting a storage and Magdalena made it so easy she has great customer service skills, as soon as you walk in she is greeting you with a smile, we talked like we knew each other forever. Today we came back to pick up some items I had to stop by to say hi to her and she received us so friendly and happy. Many storages around but not all have good customer service.

5 star all the way! This property offers exceptional service all the time i come to pay. The staff is very friendly and helpful, I honestly must say I didnt like the fact that they changed the rent payment day but aside from that I couldnt be happier. Ive never had a problem with the items we have in storage here, we use this location to store our excess business items and will continue to do so. I always recommend this location to all my colleagues, thanks again, and Mags is great go see her!

Walked in office 5 minutes before they closed. Harley was super nice and didnt try to rush me out. I was just looking from prices. He showed me a couple spaces and the property was so clean, and seemed very secure. I set up a reservation and came in the next day to rent.

The Specs were right. The service was, I dont know, spectacular. Great, great people in there. Plan on keeping I few spare items in there for awhile. Its clean and secure.

Great location. Super clean. Customer service was perfect, Christina can really relate and connect with people.

Christina was extremely helpful. Answered all of my questions, very personable! Would recommend working with her! She knows what she’s talking about

Excellent customer service they have the best team Magdalena and Jayme are great

Amazing Customer Service, Magdalena called me because a lot of people were renting a unit that I reserved. She only had 2 units left and prompted me to come in early before they were gone as many people dont understand that reserving online is just reserving the price and not the unit. Because of here I wont be looking for storage at the last minute before the semester ends.Magdalena was also very helpful when doing all the paperwork. She told me all the necessary information and also gave me helpful tips. Great management! (Not unlike other storages Ive had throughout my college career).

Stopped in to ask how I move out Christina was very helpful explained what I needed to do. I’ve stored for almost 3 yrs everything was great employees are always helpful

Its clean, has easy access, and well maintained.

Came in and was having a bad day. The customer service there was amazing. The place was clean and secure

Great place to store your stuff honestly. Good prices and promotions. Clean units and an awesomely friendly staff. Stephanie is exceptional and will help you with whatever you need :)

Christina was extremely helpful, helped me get the right size I needed and answered all of my crazy questions. This is the 2nd time I’ve rented here because of how great the employees are.

This is a very terrible place at doing business. I spent well over $ 12,000.00 dollars with this place always paid my money every month whatever the price was, I was a couple days late and they sold my storage unit. All my money that was invested in my storage was sold for less than $40.00. All my personal paper work never was returned to me, My dead dad pictures all gone and this is all I had to remember him. I would want the reader to know and understand that I am letting you know think twice before putting your personal belongings in this place because one small mistake no matter what they will sell your storage. I never received a call at all about my father belongings. I just want to say to the reader listen to me from experience, that’s all I can say.

Great units

I went in to rent a unit and Christina was superb in helping get everything I need. She was so knowledgeable and friendly. I had a great experience.

Very clean and very secure. Tried to sale me a lot of things but in a nice way to protect my things. Overall excellent service.

Christina was very helpful, and even though she was busy. She stayed very nice and positive.

Miss Christina’s always very helpful when I come in with questions or call. Always clean and safe

My son had a house fire and lost everything, we rented the unit for all the donations he received until he was able to get a new place. Karen was the best at helping me and my son. She gave us plenty of notice on payment when I contacted her. She contacted me when someone that she did not know and that she was unsure as to if they were supposed to be in my storage unit right away. She was super nice and answered my questions quickly and her knowledge of the area and the storage units was awesome. I was extremely happy with the unit and the location, the new key pad was installed while renting the unit and she alerted me and assisted me in making sure I understood how to insert the new code.During one of my visits into the office an elderly lady came in from out of town. She asked if she could get directions because she was lost. Karen assisted her with directions and I was impressed of how professional she was and how she handled the situation in making sure we were taken care of and assisting this elderly lady. Not many people would have been able to take care of a customer and make both parties involved feel satisfied and smiling when walking out the door.I have referred others to this storage units and I will tell anyone who asks that they should see Karen when going in.The only issue I had with the unit itself was that the door squeaked very loud and hurt my ears when opening and closing, but a touch of WD40 fixed that right up.Thank you Karen for not only your professional touch, but also the friendly and personal touch to make a bad situation into a smile at the end of the day.

Came in and rented a space from Christina. She was awesome, really knows her job and cares about her property. excellent experience.

Extremely clean for self storage. The worker was very friendly and took pride in her place of business. highly recommend.

Went there this morning to price, Christina and Harley are a friendly outgoing duo that made it so i didnt want to look anywhere else. The property was so clean and seemed very secure.

I was driving by on my way to Life storage and seen how clean this place was man. So I stopped in. the friendly staff won me over. Great place guys.

Good service and prices

Hi my name Luis Rodriguez i am more than happy with the services i receive at this location the customer service skill from the beginning was marvelous from Magdalena she help with so much information and service one of the best customer service i receive in year really nice lady her attitude was very professional and new the right answer to all my question and made me feel comfortable and safe when a came to renting a storage thank you for ..your services

Karen the manager was so friendly and helpful it was an awesome experience. She made what was thought to be a difficult action extremely easy and quick! I would refer Public Storage to anyone who wanted an easy company to deal with. By the way she is super cute too and a great kid!!!!

Christina was very helpful, helping my grandmother get into her space with the crazy weather. I was very thankful

Only rented for a few days but Christina and Harley we’re both very helpful

The facility was clean & moderately well lit. Staff was friendly. They prorated cost coming in. Check out was disappointing. I checked out a few days after the start of the month & they kept a full months rent. That was pretty frustrating!

Dont waste your time unless you want them to waste your time.Called ahead and was emailed a confirmation. Arrived at the predetermined time but no one was there.Called all of the numbers but could only leave a message. After waiting 90 minutes I went to a nearby Uncle Bobs storage, which is a great place to deal with.Two days later and still no return call from Public Storage !!

Friendly and helpful staff will recommend

Great location! Steffani helped me today and she is very friendly and knowledgeable on her job. I will definitely return again

Stephanie and her boss were very pleasant to deal with. Attentive and professional! I highly recommend. I ordered online and she called me back right away!

Very clean facility, the young woman in charge is very knowledgable and friendly. I have had zero issues here, they have fair pricing and sell anything you would need inside to help with your move. Ive been to a lot of storage unit locations around the country and this is by far one of the best I have seen. Id recommend this to any of my friends/family!

Went in ta get a storage room. It was clean and the peeps there were very helpful and friendly. Get there if you can boys.

Great staff, clean property. Highly recommend

Upper MGMT terribleUnprofessionalWont resolve cstr issuesIgnore cstr issuesKeep increasing $$$4 inc in 3 yrsSoak the cstrNew guy coming in gets the deals

Very clean, Christina was very helpful throughout our move to Buffalo from South Carolina

Booked our unit online, went in and signed necessary paperwork for billing etc etc and receive instructions for access to our unit. Alyssa was very nice and professional, she made it easy for us. (She’s a 5 star worker) .

Had a great experience renting a 10x10 unit for one month from Steffani. She was always prompt to return any answers to questions and made the process from reservation to closeout very simple. The access to the unit was always available when I needed it and I am glad they had a security keypad at the gate for entry and exit. I would rent again without a doubt.

Very clean property, The staff knew her job, and was excellent and helping out

My experience was phenomenon great Customer Service .The representative station at this facility is knowledgeable and patient to explain processes regarding storage. She was great and just friendly .Her name folks ,is Karen. Great Staff !.She is second to none.

Everything went much more smoothly than I expected - Marcellus was great to work with. The place is clean and secure, very professional. Great price for the unit, too!

Skip helped us rent a unit. He was very helpful and efficient. He answered all of our questions and was very professional. Great experience!

Marcellus was very helpful in trying to get our storage process complete. He was very funny, and straight forward with the price rates and did not try to scam or bullshit us with anything dealing with money. Would recommend especially for college students trying to get a public storage deal for the summer, its a reasonable price especially if you have a lot of people to split the price with.

Harley was great, very friendly and got through the process quickly and efficiently.

Me and my wife came in and the property was so clean. Christina was so helpful.

Amazing experience renting a storage unit. Excellent employee working at the desk, I really appreciated that she showed me around before signing the paperwork. Thanks again Stephanie!

Great food...service and prices...and a smoking section. dont worry non smoking area completely seperated with doors

Clean and affordable, with great customer service people inside. Go 49ers!!

Great location, great prices, nice units and property manager Steffani is courteous, friendly and helpful. She is is great and I would definitely recommend traveling a little bit further than the closest facility to you to get the type of service she gives to her customers. She has a lot of responsibilities, but handles them well and is a great asset to this business.

The overall experience was an extremely pleasant one. Karen the employee on duty was very helpful, friendly, and personable. I would recommend Public Storage to anyone who is looking for storage with a very reasonable price.

Im so pleased to tell you that the through service that I received today at yourCheektowaga, NY location was just OUTSTANDING!Karen and Tammie were wonderful. They offered patience, warm kindness, and real understanding and education regarding my needs in a clean and comfortable environment. They do things just the way that I would!Im thrilled to have them as my storage agents and advocate, and I will use each daybreak to introduce to the world this terrific experience that we call.........Public Storage!To Your Brilliant Health,-LEE

Wow! The customer service was top-notch. I was helped by manager Jeremy. He was so wonderful and helpful. Im so pleased I have already told friends and family this is the place to be. Its the cats meow! I over bought on some boxes and they took them back and gave me a refund.

It truly was an honor meeting Harley today great personality respectful and handles his job very professional theyre should be more people like this gentleman in this world! 💯💯💯👍

Looks like a great place to store your stuff especially with a dollar for the first month

Mr. Jeremy, has been very helpful from the get go. He is very pleasant to talk to , he takes his time to explain everything to you. He lays out all options and help you to make best decision for your needs.

Alyssa and Stephanie are top notch and Service was quick and efficient. Site clean and not worried about theft. Well maintained

Great service. Stephanie was so nice and friendly. I would recommend this storage company to someone and Ill use it again!!!

I was very happy with the woman who helped me. She was aware of the time I was coming to rent my two storage units. She was efficient in her instructions and procedures. I would recommend this storage facility to other customers.