user
Auto Glass Service
5944 Shallowford Rd ste a, Chattanooga, TN 37421, United States
Appearance
Auto Glass Service

Comments
Al
Review №1

Very friendly and professional. I live in Atlanta but commute to Chattanooga and they were able to accommodate that and get my windshield replaced. I had thought it needed repaired but it actually needed replaced. They were great about getting the service switched and it was easy/no hassle. My windshield replacement took maybe 30 minutes IF that and looks great.

mi
Review №2

Incorrectly installed new windshield in my wife’s 4Runner. They would not accept responsibility and kept gives us other possible causes. I pursued each one at my cost. After 4-5 attempts, they finally put in another windshield and the leaking stopped, but according to them it was only a coincidence. The mold/ mildew musty smell was set in and was so bad that we had to take another loss in selling the vehicle got less than we owed

De
Review №3

I just had my windshield repaired at my office!! The technician, Dylan, was very courteous, punctual, and knowledgeable. I am a repeat customer of Auto Glass Service and will continue to use and refer them for as long as I can. The convenience is awesome. Thank you guys for your great work.

Th
Review №4

OK, the return visit was much, much better. So, for part two, l would assign a much higher score. We dropped off the car (which took some re-negotiating), and were able to pick it up later. So. It ended well. .... Not outstanding. I was the chauffeur for an older friend to take him and his car (cracked windshield) for a 10:00am appointment. Arriving four minutes early, we were told, Oh, you were supposed to confirm your appointment. . . Excuse me ? Like the company couldnt follow up on the appointment ? No time for a phone call ? A two minute call ? So we have to return 6 days later at noon for a 2 & a half hr appointment. Auto glass or cardiology ? A wasted hour and my (pitifully small) fee. Puh-leeze. Oh, the cardiology office calls to confirm appointments. Novel idea. Might catch on. Hope so

Jo
Review №5

I checked around and they were not the cheapest in town but the place that was cheaper was borderline rude on the phone and obviously didnt care whether I chose them or not. Plus these folks come to your house so I didnt have to drive anywhere.The tech showed up on time and was friendly and polite. Obviously knew what he was doing and had the windshield replaced in under an hour. The only problem was that as he was cleaning the windshield he noticed a scratch in the glass . I might not have even cared about it but it was in a spot that would be in my line of sight and I knew it would bug me. So the installer knew right away that It would have to be replaced and he did not charge me anything at that point.It was late in the week when the first windshield was installed so it was the next week before they contacted me with a new appointment time. The next tech showed up on time and again was done in less than an hour. Very friendly and professional.The windshield was for a Ford F150 that had a Ford logo at the top center and the new windshield did not have that (I could have had one with that feature but would have been more expensive and I didnt care about that). I actually like the new windshield better than the old due to the fact that it has tinting at the top that the old one did not have.Overall good experience even though I could have saved a good bit at cheaper place if I was willing to ignore the poor attitude I receive on the phone from them. I felt like a poor attitude on the phone might reflect the overall attitude of the company so I decided to spend more for good service.

Me
Review №6

I received a quick response and great service. They had the best price that I could find.

Cu
Review №7

Very fair price and excellent service,I recommend this company above all others. They replaced the windshield on my Silverado and they did a very excellent job and they did it in fast time with no issues

An
Review №8

Great very friendly great customer service!!

ca
Review №9

This is a very good company, called one evening about my windshield that cracked almost half way across, they came out the very next day, was very kind and quality of his work was excellent. Will always use this glass company for our personal and commercial vehicles. Thanks so much.

Ta
Review №10

They were able to get me on the schedule quick and was very fast but the technician did not seem to care about cleanliness with my vehicle. There was lots of mud on my door jams and even on my leather seats and floor board. I feel like he could have been more careful or used some type of protective barriers.

To
Review №11

I called but never could get through

Je
Review №12

Courteous, professionals who replaced my windshield in short order .

Ch
Review №13

Brett from AGS was very helpful with a last minute mirror repair.

Wi
Review №14

Great service, Great price.

He
Review №15

James with AGS did a wonderful job. He was friendly & professional. Made it an all-around easy process. Would highly recommend.

Ca
Review №16

They came to my house and replaced my broken rear glass for $100 less than safelite with an appointment 9 days sooner!

Al
Review №17

These guys came to my house and replaced my windshield in well under an hour. The technician was professional and knowledgeable. Their price was also $50 less than Safelite. Definitely don’t hesitate to call these guys.

A
Review №18

Fantastic people are here at Auto Glass Service! I refer all my customers to them for any glass work. I know they are in the best of care and I don’t have to worry. They always put the customer first and are prompt. They have replaced 2 or 3 windshields for me personally over the years and they will always be my first choice.

Je
Review №19

Very fair prices

Ch
Review №20

Cracked our windshield and as they were replacing it, they found several spots where the last install was done incorrectly and lazily causing small surface rust on the windshield frame. Service guy talked me through how he would sand it down and it was all within the area he’s going to paint. Very informative during the install and wanted to make sure I understood the process. This was in their shop, not a field install.

Ch
Review №21

Awesome people they are the definition of professionalism

Ni
Review №22

I am an insurance agent and refer all my clients to AGS and they have always done a great job for them. Super easy for us to submit claims online via their website and they deal directly with our claim service. Our rep Sarah is awesome!

Op
Review №23

Austin Miller in the Tennessee location is awesome!! He is very friendly and professional. He is very fast and good at his job. He holds a conversation very well and truly knows his stuff!! Thanks Austin!!

Em
Review №24

Just had my windshield replaced in my own driveway! It doesnt get much more convenient than that! The technician was only here for approx 40 minutes and the job was done! This has been an overall wonderful experience and I highly recommend this company. The staff has been very friendly and they have wonderful customer service!

go
Review №25

I had a broken windshield it was cracked all the way across and down the middle. Unfortunately it happened on a Friday and on Monday morning I had a 2.5 hour road trip to make. The car was not safe to drive. I called several places and none could get it done, until I called this company. The person I spoke with said absolutely no problem we can do it Saturday. I said great!!!!. So far so good and then this!!!!I receive a voicemail at 2:49 Friday afternoon stating that no one could make till Monday. I called back and was told they could not do it. I replied that I had to have this repaired and told her why. She tried to tell me about a hail storm which I was fully aware of recently. Truthfully I was surprised that she used that as an excuse. It is the nature of the business they are in , sometimes its steady and sometimes you need to make a superhuman effort.If they were aware that there was no way to add any appointments ,Why did they take mine? It was too late to find anyone else so I had to spend 130.00 dollars to rent a car. So now a 250.00 repair will now cost me 380.00.Thanks guys!!!!J. Williams

Pa
Review №26

They returned my call, provided detailed responses to my inquiries, met me at my work to replace my windshield, let me know right when they would be there. Totally professional!

Cr
Review №27

They were able to squeeze me in last minute, on the spot. They even filed my claim with my insurance company for me. Excellent work, thanks!

gu
Review №28

Had my windshield replaced at home and the tech was done in an half an hour. Exceptional job.

Jd
Review №29

Told by three call canter representatives my windshield would be repaired today -No techs called -Local Chattanooga business and call center from Atlanta kept blaming problems on each other -Very poor customer service to try to get a customer to call your business associate and straighten out issues between you and them

Ap
Review №30

Great service. Would definitely recommend. they came out the same day I called!

Pa
Review №31

I received prompt, courteous, and professional service from my phone call asking for help to the technician installing my new windshield. Great company!

Na
Review №32

David come out and got my glass repaired in no time! Would highly recommend

Gl
Review №33

Timely, efficient, courteous, and professional. Exceeded my expectations.

Sh
Review №34

Convenient, fair price, good work.

St
Review №35

Not open on sundays?

Lo
Review №36

Fast and accurate

Information
8 Photos
36 Comments
4.5 Rating
  • Address:5944 Shallowford Rd ste a, Chattanooga, TN 37421, United States
  • Site:http://www.autoglassservice.com/locations/metro/tn/chattanooga/?utm_source=GMBlisting&utm_medium=organic
  • Phone:+1 423-954-7514
Categories
  • Auto glass shop
Working hours
  • Monday:Closed
  • Tuesday:9AM–4PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Planning
  • Appointments recommended:Yes
Similar organizations