Torrey and Tom continue to provide exceptional customer service. Theyve been incredibly helpful and informative. I greatly appreciate all of their help!

They are trustful and best of all they are very knowledgeable about repairs and maintenance. Thank you for the best service.

I stopped in to the body shop to set up an appointment to fix a noisy door. It was rubbing on the fender when opened and it made a loud screech. Mark came out and looked at, went back in the shop , came back with a wooden tool, pried here and there, voila! success. Mark even touched up the paint. Thank you... and no charge. What a great local dealership!

From Service to Sales everyone is very friendly and works to take care of whatever you are there for. This will be my third car from Lenzen and couldnt be happier. Neighbors on my block have bought their cars from Lenzen. I told them its the best place to buy.

Everyone is always going the extra mile to make sure that we are taken care of. I am confident our vehicle will be serviced with what it needs every time. Customer service is always top notch!

Hi, yes everyone their are very friendly and helpful.so i relaxed and just enjoyed the paper that was their to read, and i had to show must of the guys my new jokes,we all need a SMILE for the day . THANKS.

Overpriced service center and the service advisors arent that friendly. I told them what was happening and they acted like I was confused until they ran some tests and saw there was an issue. Chaska Auto Center was 30% cheaper and the owner was super nice and grateful for the business

When we moved from up north to Chaska, we tried a fair amount of dealerships and Lenzen was the choice over all the others. Have stayed with them and have yet to find a complaint. They know what to do and do it right the first time.

Mike, Tom and Tori are the best of the best. Always greet customers with a smile - and all are knowledgeable on vehicle issues, so they can provide guidance when needed. Mike also drove me to work the morning I dropped it off, as it was -20 degrees outside, this is a very nice service that Lenzen provides its customers. I recently picked up a used 2020 Malibu Premiere, and had a bunch of work done to it (Installed glowing badges, mud flaps, oil change, air filter, etc). I had noticed that the rear speakers were rattling when certain bass was heard in music being played. The crew at Lenzen examined another 2020 Malibu on the lot to see if it was the same - and it was. Seems to be a manufacturer defect. The mechanic working on my vehicle removed the top panel, insulated the area beneath it, and reinstalled it. The rattle is gone! I love bringing my vehicle to Lenzen, because the customer service - as well as the repair service, is always top notch. Ordering my parts before my service date was also incredibly easy, and the guy who works in parts is always a pleasure to work with (his name escapes me...). I highly recommend Lenzen to anyone who needs a solid expert vehicle team in their life. We also bring my wife Toyota here, and it gets taken care of just the same as my GM. Thank you Mike, Tom, Tori and team!! Youre all the best.

Mike, Tom, and the entire Service team are amazing! They are the reason I keep coming back.

As always the service desk is the best. Hard to find an excuse to go anywhere else.

Bought my truck here and this was my brakes. Asked to come back not even a week after I bought it so they could fix my brakes. Denied me that service. I spent 15 grand for this…also when I gave them the check for 15k they told me they couldn’t give me my truck I just purchased because they didn’t have anyone to process the check. Like uh….then give me back my 15k lmao. luckily I work at a mechanic shop so I did my brakes myself. Not coming back

Nice inventory of used vehicles, always ready and willing to find the right fit.

Mike and Tom the service managers do excellent job to get you vehicle serviced.

Lenzen’s is very knowledgeable and a friendly group of people. I know I can trust them and their work when I bring in my car.

They got me in right away and were done in no time. Friendly service and comfortable waiting area.

Lenzen has always been great to deal with. We have had our vehicle serviced here over the past year. They have been very professional to deal with. Their service people work to ensure you understand the issues. They are very pragmatic and are very reasonable. I definitely recommend them.

Outstanding service as we have come to expect over our 24 years with Lenzen of Chaska!

I had an oil change the staff was very friendly and efficient

Great people. Great service

Got in right away. Great service

Always courteous, willing to work with the customer, great work

Great service department. Went above and beyond to help with flat tire while visiting the cities!

The office and staff were very professional.The waiting area was very clean.I highly recommend this dealership.Will definitely return for future maintenance.

Mike and Tom are the greatest, I would not take my truck anywhere else to have it serviced.

Always very thorough and courteous.

Excellant! I arrived.Information taken. Loaner car was ready to use. I was called in maybe 3 hours; car was ready. I returned exchanged cars. My chevrolet Trax was beautiful! Clean and Shiny. Everyone was very helpful, ceerful and professional. Thank you.

They are are great!! Service was done very cleanly and fast! Nick is the best!! Spent time with Tim in says during service! Makes you feel at home!!!

After I agreed to a price (and offered to take the vehicle the same day) and signed over my trade in vehicle I was then informed of a required undercoating, when I refused/balked at the increase in price the deal changed... No one was able to process the paperwork and the owner was uncomfortable letting me leave with the vehicle. If this was the case, I NEVER would have handed over my title already signed. If th dealership needed the full check before giving the vehicle that would be fine. Changing the deal and conditions should be illegal.

If you are selling your used vehicle, steer clear of this dealer. This past week, I took my 95 year old Dads used Trax auto with only 43000 miles & new tires on it to Lenzen. (My Dad has bought numerous vehicles from this dealer & no longer drives so we figured that we would get a fair deal.) I arrived early, and ended up waiting 2 hours to get an offer from John Lenzen. He said No one buys Trax anymore. (They had a new 2021 Trax in the showroom & several used ones out on the lot.) Then he offered me only $3800 & then deducted 125 for tax which I took because my father trusts this dealer & I am from out of town. (We did ask for at least $4000, but the dealer said once again, no one buys Trax) Needless to say, I was ripped off. A day later, my husband looked on line to see how much this dealer was selling my Dads car for & it was $10000! Beware. Do not go here.

I worked with Mark, manager of the body shop and was very pleased with the entire process of getting the bid to repair my vehicle to picking it up several days later as promised.

Turned around oil service in about an hour as promised

Very helpful staff! Good deals

I found what appeared to be a really nice truck here and and put money down to hold it. When I asked to take it for another test drive to have my mechanic look at it, they refused. I wonder what was wrong with it.

Friendly, efficient and trustworthy.

Quick, courteous & friendly.

Professional, experienced, efficient, and friendly. They have provided us with over 20 years of service. Unmatched service and quality workmanship. We have had to service elsewhere and no other has matched Lenzen Chaska’s excellence. At least 6 vehicles purchased at their dealership.

Had my volt in and they were very nice! Great price and great service :)

Great service super nice staff. Thank you

I had the pleasure of working with Alex Fortwengler. It really truly was a pleasure! He is so knowledgeable, so willing to go the extra mile. Most of all hes genuinely a nice guy. I would definitely recommend anyone looking for a new or used vehicle, to go see Alex.Thank you again !! Love the way I was treated. And love my new ( used) Silverado !!!Also big Kudos to Hailey too. !!She did an awesome job also.John Falzone

I felt like I came to the right place immediately. Luke the sales guy was truly professional and made sure my family and I were comfortable. Also the guy who provided my warranty was extremely helpful and great at explaining it all.. I apologize I forgot his name. All in all Id say youd be doing yourself a huge service going here. 👌🏾

Great service department!

Whole staff was GREAT

Friendly Service. I like I can rent a car for the day whole my car is being worked on.

Great people work here! Theyve helped me fix my car and a nice rental. Also my window fell down and they helped me fix it right away before the rain. Im so GRATEFUL!!

Mark did a great job on my car. Cant even tell it had ever been side swiped.

This is the first negative review I have ever written. Please let me justify this review.I was working with a salesman via email. I was very interested in a vehicle and agreed to a respectable price. I wanted them to get the paperwork in order before I headed to the dealership so that the process went quickly. I was pre-approved for a loan through my bank and everything was going great. I was told the all in price would be about $17700 and that it may vary slightly depending on my county taxes. I was happy with this and agreed. I was told the paperwork was done and all I needed to do was come in and sign. However, I received a call from my bank telling me the loan was approved for $18600. This is a difference of $900! I called and talked to Jeff who explained that the difference was due to a certification fee. This was never explained to me prior, and it was simply added to the cost unbeknownst to me. I was unhappy, but asked that this be waived and that the car not be certified so that I could get closer to the original price. Jeff agreed. I then headed to the dealership, which is over an hour and a half from my home, when I received a call. The man told me that the owner stated that the certification cannot be waived and that I must pay the $18650 if I want the car. I asked for a break in the price to help get the cost closer to my original promised price, to which he said no. I then told him I would not be purchasing the vehicle, turned around, and went home.I am very upset about this entire experience. First, if a certification fee is mandatory then it should be included in the price on the website. Second, if you tell someone a specific price you should honor it. Lastly, and this is what I am most upset about, if the price changes YOU should call the customer and let them know. The fact that I found out about the price change from my bank is ridiculous.I hate writing negative reviews, but this was too unpleasant of an experience for me not to write one.

Honest service

Just bought a new used vehicle and it was no hassle service and no pressure sales! Will definitely go back!

Very friendly professional staff and maintenance work was completed on time.

Been customers for over 5 years. Bought SUV for my wife 4 years ago their and have serviced my pick as well. It was time to look at a new truck for myself. Called in and talked to a salesman and said he would call back to set up an appointment and never called back. Needless to say I was very disappointed and went to another dealership that took care of me. Service department has been great and always taken care of us and fare. Guess they don’t want to sell vehicles.

Excellent professional customer service.

Great service, the vehicle was done before promised, almost prompt return calls and updates. Appreciated.

Lenzen delivered where Morries failed! Something to be said about continued small town service!

They were very good with my purchase . Am very happy

I like it. They are friendly and will continue to go there and buy my vehicled

Great people. Easy buying process and I just love my new car. Happy it was so stress free. Dan walked me through each step, he even explained the trade-in process with title transfer too. Thank you Dan and everyone at Lenzen. You have made our family so very happy.

I dropped off our 2018 Equinox for an oil change and tire rotation and to receive the Auto Butler paint finish treatment, quite early in the AM.Tom checked me in and discussed exactly what I wanted done. They need my car for over half a day when the Auto Butler treatment is applied, so I had a short-term car rental for the day. They called my cell to say it was done, fairly early in the afternoon, so I was out of the dealership by 3 PM. As usual, getting my car returned to me was a seamless process. The car had been detailed inside and out and looked flawless. The important thing is that our Equinox is performing great and we can rest assured that should the car ever need a repair (it hasnt yet in over 19,000 miles), it will be done expertly by the Lenzens mechanics.

EXCELLENT SERVICE DEPARTMENTTwo decades and four vehicles later, the service department at Lenzen Chevrolet is the only shop that I will allow to touch our GM vehicles. They have consistently gone above and beyond for us, and it happened again today- our vehicle had an unexpected, serious issue pop up on the Friday before a holiday weekend. Tom and Mike got us in on very short notice, repaired our vehicle and saved our weekend plans. Upon pickup, the bill was exactly what Tom had estimated. Outstanding!If you drive a higher-mileage GM vehicle, they are going to break- no question. Take it to Lenzen, where they have proven to be honest, their prices are fair and the technicians are competent.

We bring our cars here for service all the time. The staff is friendly, the service is fast, and these people truly care. I highly recommend!

Just drove through no one came out.small inventory

Great experience every time

They treat your car like its their own for service visits. The sales team helps you find a car in your monthly budget. The body shop guys are friendly and do wonderful repair work.

Friendly helpful people. Great place to sit and wait, tv lots of seating and place for kids to sit and play.

We had our Tonneau Cover replaced, and Mark from the service department went above & beyond to get us the best price & service possible!! He was very knowledgeable, professional & passionate about his work! I would highly recommend Lenzen for any service they offer!!!

Always professional!

I was rear ended and decided to have my car towed to Lenzen where they were super helpful and gave me a rental until I was able to locate the exact replacement after I received my insurance check payoff. The sales team was very friendly and informative and I was on the road in a new Traverse quicker than I had expected. Thanks to everyone who helped me make it a easy experience as I did not feel pressured into making any purchasing decisions I did not want.

My wife really appreciates the level of courtesy and respect given to her at this dealership. They have completed work in a timely and responsible manner and have won our business for the long term. Keep up the great work! Its nice to have a dealership we can trust with our family vehicle.

So I recently had some major car troubles and Lenzens was very helpful. They got my car looked at about four days sooner than they said they would have time and even had all of the service done way faster than they had predicted. They head of service called and explained what the cost was going to be and all the things they were going to do to the car before touching it. The price was even cheaper than what they quoted me on the phone. The only downfall is I had to wait three days for a rental car, but other than that I was very pleased with the service.

Had my oil change. Everyone was very helpful. Great service!!

We have been going to Lenzen for almost three years now getting vehicles serviced and have purchased a new SUV. They always treat us right. Always fair and willing to help! Tom and Mike are great in the service area. Customer service at its finest!

Fantastic service as always. Ill never go anywhere else when I need my vehicle serviced. Great job guys!

Great Service department love the fact that you have to make an appointment, much better then first come first serve. Extremely friendly service advisers. The team was able to diagnose the problem and have a solution all in the same day. Keep up the good work Lenzen Chevrolet!!!!

Affordable and fair prices. They go the extra mile to make sure you are pleased with your experience. Look no further!

This dealer charges a $35.08 anti freeze adjustment fee as part of the titling/delivery process. This is a new twist on the old extra dealer profit scam. They claim it is necessary to ensure that the vehicles they sell are good for -35 temperatures. Now, think about that for a moment --- the manufacturer pays the dealer to prep a vehicle for delivery. Is not checking fluids part of dealer prep? And, do you think someone really performs this check on a factory fresh vehicle? Or, that it would cost that much to do so? Have you ever even heard of a dealer charging such a fee? This is clearly bogus profit padding by an arguably dishonest and unethical dealer. On top of that, they claim that the fee is paid to the state when it is, of course, merely pocketed. You might want to check with the Consumer Affairs Division of the State Attorney General as to the legality of this fee. And, you should certainly refuse to pay it.

Had what I needed

Just brought my 2007 Tahoe in and it was having issues with the drivers side door. Thanks to Tom it was fixed the next day! Very nice and friendly customer service. Highly recommended 👍

Mike and Tom were great with communication throughout the entire vehicle repair process letting me know each step of the way what was going on. Quick and friendly service, this is my new go-to dealership! Thanks guys!

I highly recommend you check out Lenzen if you are looking to be treated well and not pressured into buying! I really love my Buick and it was so nice to be helped by Jenny Hiltner & John Lenzen. Thanks again!

I have purchased a number of vehicles through Lenzen and Tim is one of the best. He does not beat around the bush, he is straight to the point and very matter of fact. I would, and do, recommend anyone I know, friends or family, looking to have work done or is in the market for a vehicle to give John and his crew at Lenzen a chance.

Good dealer

Always impressed by the staff at Lenzen Chevrolet in Chaska! Purchased a 2013 Buick Verano in 2017 and they keep it in good shape! Always a friendly face to!

I love these guys. Honest mechanics, nice guys. Will be back for my next service

Wait was fine. Service was good and friendly. Price was fair within the market.

Very disappointed. Been going here for some time for my car service needs. About 2 months ago they replaced all 4 tires. At This time they advised me I needed to replace my brakes soon. I actually scheduled the brake service with them but was very turned off by how they treated me when I came to drop off my car... I cancelled my appointment and left.I found a different Service station in town and was impressed with their reviews, so I took my car to them. Turns out my car did not need brakes... there was 90% of pad left on the front and 80% on the back!!!! Shame on you!

Have purchased 2 Silverado trucks from them, each time has been a great experience. Jenny has been our salesperson both times and has been up front and very fair. Much better experience than most dealerships. Thank you!

I bought a 2011 chevy tahoe from lenzen chevy on 10/25 for $14,995. I noticed the next morning that something was leaking from the front end. Drove for 1 week without heat before taking into a local repair shop to find out the radiator and thermostat needed to be replaced to the tune of $720.00. I then emailed Lenzens to ask what could be done about this. Finally got a response one week later from Jeff stating that John would be contacting me to discuss this. This game went on for the next three weeks. I would email or stop in to see what was happening and was consistently told John would be contacting me about this issue. Finally 5 weeks after purchasing this vehicle John called me. He told me that the price was under blue book value which I was well aware of. He did not mention they gave me $2500 under blue book value for my trade in. He also stated that the vehicle had no warranty which I was also aware of. He let me know that all the parts needed for the repair he could have gotten cheaper but failed to add on his upcharge on these. I am aware that within one year I will need to replace tires. I also realize this vehicle is terrible on gas but as long as I know before buying I have no problem with it. John then stated that he cannot be held responsible for every vehicle that leaves his lot and then he asked me what I expected. I then hung up on him because this was the dumbest question I have ever been asked. I expect when buying a $15,000 vehicle not to have to put $720 into it immediately. I expect a dealership to stand behind their customers and not ignore them for over 1 month. I expect them to just do the right thing. Since then I have received a check for $168 which is a slap in the face. I will never be back to this dealership. A family member was looking to purchase a vehicle from them but is now looking elsewhere, hope it was worth it. I hope others read this and stay clear of them. One more thing – you should explain to the female sales rep that not everyone likes being called hon every other sentence, this could be misunderstood as sexual harassment. Enjoy your Christmas.Marty PetersonUpdate 1 year later, am curious as to why I never received a response from ownership like all others have???

Best dealership experience I have ever had. Truck was going into safemode/ low-power mode, called them on a Friday morning and they were able to get me in as soon as I could get there. Nice surprise to find part was under a special-policy warranty, part was replaced and installed at no cost. Was back on the road within an hour or so of arriving. The dealer called the following Monday to check in and make sure everything was performing well. Very impressed with Lenzens customer service, top notch service! Way to go guys! I dont normally leave reviews, but wanted to give you the recognition you deserve!

So much better than the rest. Worth the drive, Low pressure sales team, Jenny is great! The owner called me personally and shook my hand after purchasing.

Bought a 2010 Nissan Altima. The sales guy was nice and it was a no pressure experience. He was also helpful with the whole process. If I find another deal there in the future I would return for sure.

The people at this Dealership are all great to work with and explaining my questions to terms that I can understand.

Update: Thanks for making the deal work, I appreciate your willingness to make it right!I worked with Shelley and Dan they were nice and professional. I looked at a car and was told the price which was on the window tag. I was told that it was certified but that it was an optional $695 to get the extra certification, warranty, oil changes, etc. A second time I was told that it was optional when we agreed on the price. Then when it came time to get the final number with TTL the $695 all of a sudden became required. If it was required why wasnt it on the window tag and included at the start? Why was I told 2x that it was optional? Walked away from the deal. Bush league bait and switch, disappointing.

Always great service when we get our car checked up.

Always takes care of my car and everyone is friendly

Very honest people. Both sales and service exceeds expectations.

Great inventory and its nice to have a dealership in Chaska. Great used inventory. I rate it down because the sales person seemed annoyed that i was there when i wasnt going to buy for a few months. He still took me around and showed me trucks, otherwise this would have been a one star. Just remember sales is a long game. I want to like Lenzen for the pricing, inventory and location... Well see where i buy from in a few months.

Above average dealership. Friendly helpful employees. Nice experience.

As I mentioned in my previous posts, service and staff are always friendly to me and I am going to continue to give them my business!

I love this dealership! Quality people and great service. I cant wait to buy another car there!

Great service, friendly and timely.