I cant say enough about how disorganized and inefficient this place is. For the Charlotte location, I gave them my skis, bindings and boots on a Monday. I said explicitly that I needed it by (the same week) Friday. I clarified this multiple times with the guy at the counter who said that if I had come in a day later, this may have been an issue, but 3 days should be enough (it takes an hour to install bindings, maybe less for a professional). He also said that hed note (when I needed it by) for whoever was mounting the bindings. Well, come Thursday at 5PM I call and (big surprise) they have not done the binding mount! Rather than do the right thing and ensure that it gets done by the deadline (they closed three hours later than when I called at 5PM), they established a new deadline for themselves of Friday at noon. This meant I had to take time out of my day (work lunch break) to get the skis when I could have had them the previous night, as we had verbally agreed. They did call back and apologize about an hour before close, which had me curious why they were calling instead of just MOUNTING THE BINDINGS BEFORE THEY CLOSED 45 MINUTES TO AN HOUR LATER.These guys have their heads in the clouds. I wont get into specifics, but Ive had a bad experience with the Banner Elk location as well. I will NOT BE COMING BACK TO SKI COUNTRY OUTDOORS, REGARDLESS OF LOCATION. Theyve proven to me multiple times that theyre not worthy of my future business!

Our family stopped in this past Saturday morning and we’re fortunate to meet with Tyler for a snow boot fitting. Both personable and knowledgeable, Tyler took the time to provide individual attention with each one of us ensuring that we had the proper flex to match our skiing ability (which differs from each one of us) and comfort. We each left with different brands and flex, but sure we will have the comfort our feet demand as we have plans to ski more this year than ever! Good bye rental lines! Thank you Tyler for your time!

Great selection, conveniently located, staff were friendly and helpful. Got everything I was looking for to do some hiking and more.

Great product selection, with horrible customer service. Total disregard for customers. I had to ask two different employees to try on boots while their employees chit chatted at the register amongst themselves. First employee was annoyed and said to wait. The employee that eventually helped me was arrogant and demeaning. The employee treated me and my family like we were a bother, and that my prior experience with snow sports had no bearing on what I as a customer was looking for in a product. I asked for my boots to be heat molded and the response from the employee while they pulled out their phone and looked at the time was “I guess we have enough time before closing”. It was 4:30. They brought back room temperature boot liners which didn’t even mold. While my family and I were there we watched a employee argue with a customer trying to purchase items. The employee made a condescending remark saying “I have been doing this for 30 years”. It is hard to justify spending $508.20 while you are being treated as less than. In Charlotte NC there are not a whole lot of options to buy ski and snowboard gear. I will definitely buy online in the future.

Customer experience at this place was bad for me unfortunately. staff seemed very uninformed and disorganized. for example i wanted to get my board tuned and boots molded. it took a lot of thinking and discussion for them to understand what services i wanted exactly. these are basic services for a ski shop to offer so not sure why the confusion. then during boot fitting the staff chose to lecture me on my choice of purchasing boot for another retailer rather than at this shop. the gentleman tried telling me my shoe was too big when in reality it fits very snug. unfortunately he seemed incapable of performing the mold and i had to go somewhere else to get it done.way to much of a hassle for basic services to be performed. hope it was just an off occurrence but not sure.

I came in Monday, 1/28 to buy a new pair of boots. I came in an hour before close, and the guy working clearly did not want to help me. Honestly, I felt like he found every excuse NOT to help so I ended up leaving. I came back 1/29 and thankfully Joe, who is always extremely friendly and helpful, was working and he helped me out. I consider myself very knowledgable about snowboarding, but he also brought up points that I had not thought of previously when considering boots. Hes personable and thorough in his explanations, and brought out boots with different feel/price points. He also heat-molded the boots which is huge. Even though I went in there with full intention of buying the boot, I never felt pressured during my visit which I sincerely appreciate. Any time I go back Ill definitely be asking for Joe.

Great shop with some alternative clothing selections and really good service. We need to support local treasures like this…

I had a wonderful experience getting skis here. They have a large selection of skis and boots and their customer service was exceptional. James, the store manager, spent hours with my boyfriend and I to make sure we had the perfect boots. They have a process that takes multiple measurements of your feet to do custom fitting. He was even able to mold my boots to shape my feet perfectly. I would definitely recommend getting your ski gear from Ski Country Outdoors!

This is my favorite ski shop in Charlotte hands down. My family and I have been coming here for years for all our outdoor gear and ski gear needs. They have exceptional customer service. I took my board here for a full tune up before my trip out west and they mu fight was early the next day and they opened up early to get my board to me before my flight that morning.

Great service and selection. Tyler measured me up and got me into a great fitting boot. Definitely will be back.

My husband and I just bought our first snowboards and our experience couldnt have been better. Weve only used rental boards in the past and had a small understanding of what kind of board would suit us. I admittedly came in wanting a board because it was pretty, but was guided to a board that matched my riding style. Did you know you can have your boots adjusted to better fit your feet? Well you can. The whole transaction took three days (deciding, purchasing, and finally mounting). Cant wait to use our boards next month! Shout out to James for putting up with us, he knows his stuff.

Great place to rent ski equipment whether its for one day or for the season. I rented for the season because they had great rates

I had a great experience with Robin’s help. She helped me pick out all my gear for my first time snowboarding. The shop is clean, great selection and friendly service from everyone.

Terrible service that weve never experienced

Jeff and James assisted my family. Their knowledge and patience to explain is industry best. My family skis at different abilities and they were able to walk us through what was best for each ability level. We purchased boots, skis and binders from Ski Country. Best in Charlotte.

Cool people, great service! Happy with my purchase.

I love these guys! Everyone in the shop is helpful and knowledgeable.Specifically, Sammy, who helped me buy some new Technica ski boots last week. I wore my new, custom-fitted boots in Colorado this weekend and my skiing ability, control and confidence was better than ever! Thank you Ski Country Outdoors and Sammy!

My son had to make an exchange for some snowboard boots that we previously purchased. Sam handled the return with no questions asked. He made sure my son was fitted correctly and fully satisfied. Great customer service!

Great place. Everyone was very friendly and helpful. Shannon was awesome and helped me pick out exactly what I needed. Will be back

One particular employee is so unhelpful it appeared he did not want to make a sale. On other visits I have also noticed this person was not experienced or interested in providing superior customer service. I walked out and went to a competitor nearby and spent $400 on ski boots for a Christmas gift. On other visits I have dealt with other employees and would rate them all with very high marks.

Was extremely impressed by their customer service. Sam was super helpful in making sure my new skis were mounted and ready to go when I needed them. Will definitely be going back for tunes and new equipment (awesome selection of any gear youll need). Highly recommend!

Great products, great atmosphere, great customer service.

Dude there was super helpful in picking out a pair of hiking/trail shoes and took his time explaining a lot of stuff. Appreciated how knowledgeable he was 👍

Absolutely great service and product selection!

Best store for snowboards in the area! Competitive prices. Got a great deal on a last-years’s model board! Sammy was helpful and extremely knowledgeable.

I ordered some snowboard boots online from these jokers, because I couldnt find them anywhere else in my size. Ordered a size 11.5 US and received a size 12 US. After multiple emails with no response, I said screw it and paid to ship them back. A week later I received the boots back with a note stating, This item does not have our tags or any identifiers as our product. There were no tags on the boots when I received them! Just the original box with original packaging, which I returned just as I received them. These clowns must hire a bunch of stoners. Beware! This is why I try to buy everything from Amazon.

Pains me to write a bad review, I’m a positive person. After buying a snowboard and boots and bindings and ski boots and other random things, and frankly after some great experiences, I just had one that makes me mad enough to say this place isn’t worth your time. I was asked to leave for not wearing my mask. I walked in drinking a coffee drink, some lady asked me to put a mask on, to which I responded and said, I have my mask, I’m just drinking my coffee, clearly you cannot drink through a mask. I then saw the sales associate who I like a lot and then she came back up and told me I had to put the mask on or leave. So I again showed her my mask and the drink I had been drinking. So clearly she expected me throw out my drink and wear a mask. I’m a reasonable person, I try to be very understanding and try to avoid conflict. This lady was flat out rude, I wear my mask to avoid conflict, and I couldn’t believe how rude she was. I had my mask, I was doing everything a customer is supposed to do. I think she was an owner and for this reason I will never support this shop again because of her

Other places told me that it would take a few days to a week to wax my board. It took ski country sports 1 day to do a full tune up. AWESOME

The assistance there is top notch

Had alot of stuff and by that I mean too much. There was so much racks of stuff that you couldnt move in the place. I would hate to see this store if more than 5 people were in it you wouldnt be able to move. The prices were high, they didnt have any cheaper options such as there store brand. Over all I was not thrilled with this store.

Great service with ski boots! Repeat customer from Park Road. Like the new store.

Very cute guys did my skiis:)

Great for a SE ski shop!

Like this store!

This should be a professional ski shop with a ski club