user
Kassis Brothers Shoe Store
1890 Sam Rittenberg Blvd # 209, Charleston, SC 29407, United States
Appearance
Kassis Brothers Shoe Store
Comments
Sa
Review №1

In Kassis Brothers, you get one on one personalized service. They have a variety of running shoes, sandals, dress shoes, shoes for men, women and kids. These are big brand name shoe. They have sizes that cant be found in other local stores. I wear a 10.5 or 11 wide. They had both. They even have extra wide in some shoes.They are a little pricey but worth it. I just bought a new pair of New Balance that were MADE IN THE USA!!

Am
Review №2

My children are the 3rd generation in our family to purchase shoes from this retailer and their family. Theres a reason we keep coming back! Quality shoes and quality people that will always make sure youre in the correct shoe to meet your needs. Customer service is above and beyond; weve never had a bad experience. Once, we bought baby shoes that the leather ended up cracking on. We brought them in about a week after purchasing, and no questions asked they replaced them for us. Not to mention, theres something to be said about a place that greets you with, How are your parents these days?

An
Review №3

Wonderful customer service! Great selection in difficult to find wide sizes.

Mi
Review №4

Good service. No purchase yet. Im trying to find out what store have the best shoes with the reasonable price. Bad feet. Doctor recommended special shoes.

Ja
Review №5

The staff is amazing and they are the only people to stop my feet from hurting. I but all of my shoes here and highly recommend them.

Le
Review №6

Employees were super nice and helpful. Got what I needed and was never pressured to buy more. I was also offered a cheaper solution. Will definitely go back.

Eb
Review №7

Very friendly, personalize shopping experience.

Tr
Review №8

This was the second time I had shop here and it was such an amazing experience, To walk around and to not be follow around like you are an thief because of your Beautiful color ,So please if you are looking for fantastic service pleasr visit with them

Mr
Review №9

My wife has been buying her work shoes here for years. I have severe back & knee injuries & for the past 2 years, been buying my shoes here. Their knowledge on making custom inserts & picking the right shoes are worth the extra $5 than what Amazon can save you. I will only buy from here since they have helped reduce my pain from having proper fitted shoes!

Gi
Review №10

Wonderful place....great service

Ja
Review №11

Ive struggled my whole life to find shoes that fit over my leg braces I wasnt even there 5 minutes and I found out my true shoe size and the best pair of shoes Ive had in my life

Je
Review №12

I appreciate the time they took to find the shoes that fit well. Great place to get shoes if you have any kind of foot problems.

Fa
Review №13

My husband and I went in here recently to find shoes I can wear for school and since I do makeup professionally and Im on my feet all day. Tim was beyond kind and knowledge and made the whole entire experience. So thankful we stopped in. Would recommend this place to anyone. The whole staff was so friendly but tim made it an A+ experience.

Bl
Review №14

They did an excellent job on building a 1” lift into the sole of my right thong style sandals. I can’t wait to bring them more shoes to assist me with my leg height discrepancy! When I brought the shoes to them I thought I’d be embarrassed to wear sandals with such a large lift, but I’ll be wearing my 1” proudly. They also have very high quality shoes. This place is legit.

Ab
Review №15

I was referred to go to kassis brothers to finds a shoe with good support what i found was THE shoe specialists! A sales person by the name of Chris helped me find just what i needed. They were super knowledgeable about foot wear and support!! I will refer anyone to go here. They have the shoe for any occasion and purpose. Casual, dressy, and work related!

Fr
Review №16

Kassis Bros offers the best in orthotic products, more importantly the staff is knowledgeable and professional. They were extremely patient with and attentive to my mom’s needs. I could not recommend a store more highly.

N
Review №17

I have always had a good experience here. They absolutely understand childrens smo / afo shoe needs and they are always helpful. They make it very easy for parents and also give a military discount. Would recommend.

St
Review №18

My husband is a hard working chef for a restaurant in Charleston. He works 10-12 hours a day on his feet and needs shoes that truly understand his work environment. We had been using a decent company to order his shoes. While the shoes were 100 % slip resistant, often left his feet aching.I insisted my husband visit Kassis Brothers. When I managed restaurants Kassis Brothers always took care of my feet. In fact my opinion of them prior to the purchase of my husbands shoes was that Kassis Brothers was a great local business that I trusted.The day I entered the store to purchase my husbands shoes I was met with a kind, and professional staff. My husband got excellent quality shoes, and we went about our way. However, a problem arouse when my husband wore the shoes. Despite being assured that the shoes were slip resistant, my husband fell at work. Since this had never happened before we knew the shoes needed to be returned. The very next day I took the shoes back to Kassis brothers and was met with a very different experience than what I am used to. Upon entering I was once again greeted by a kind and professional staff. That is until I mentioned the word return. Instantly their demeanors changed. Without skipping a beat I received a curt We DONT do returns from one employee. Another, who was much kinder softened the blow by adding a what is the situation with the shoes.I then let Kassis brothers know that while the shoes were comfortable the shoes were not slip resistant. Despite the fact that the shoe states it is slip resistant, my husband fell, and therefore it is a defective product. My husbands safety is liability that we are unwilling to take. I would like to therefore return the shoes.In response I was met with a well what was on the floor? Those shoes obviously cannot be perfect, no shoe can. True, however for a $150 dollar pair of SLIP RESISTANT shoes, I expect my husband not to slip and fall with every step he takes. I reaffirmed my purpose of receiving a return. Then Kassis brothers again informed me that they do not accept returns. They stated that they had been in business for 60 years. That they respect their patrons and in return they expect their patrons to respect their store policies. I informed Kassis brothers that I was unaware of the no return policy, since I was not informed if this policy during my purchase. The store clerk then pointed to a sign, that was high up on a wall that attested to the no return policy. Kassis Brothers proceeded to place blame on me, I proceeded to ask for a refund. The clerks spoke down to me even adding a well SWEETHEART we cant follow you around the store with a banner about our policies. This type of banter went on for a few minutes. Me pleading for a return, and Kassis brothers responding with ill mannered quips.I am not an unreasonable person. I understand that local stores cannot take the financial blow of high amounts of returns. However, I do not condone patron blaming, and an unwillingness of a company to understand a customers concerns. My husband needs safe shoes at work. We were very clear about this fact with Kassis Brothers from the beginning. I repeatedly made sure that the shoes could handle his work style. When he fell, it was a clear sign that they could not.While I was offered a store credit, I was too appalled by their behavior to want to continue doing business with Kassis Brothers. I was ultimately able to return to shoes for a refund of my purchase price. Not because of professional service, but because I advocated for myself. With the way I was spoken to, I will not be returning to Kassis brothers. It is not unreasonable for a customer to return a product that does not function as advertised. Its not unreasonable for a customer to be treated with respect and understanding when they need to return said product.Kassis Brothers, if you are reading this please understand this, you have lost not only a customer, but also my professional recommendation. Since previously I had been referring customers to your business.

Sa
Review №19

My family has been shopping there for years. They do a great job with kids and adults and have a good selection of shoes for wide feet.

Ca
Review №20

Multi-genrational cobblers. They can make shoes for specific conditions.

Do
Review №21

Friendly service

Mi
Review №22

Good shoos

If
Review №23

I am glad that I found shows to suit me. Thanks Kassis Brothers.

Information
5 Photos
23 Comments
4.8 Rating
  • Address:1890 Sam Rittenberg Blvd # 209, Charleston, SC 29407, United States
  • Site:http://kassisbrothers.com/
  • Phone:+1 843-556-6522
Categories
  • Orthopedic shoe store
  • Shoe store
Working hours
  • Monday:10AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
Similar organizations
  • Footworks.net1138 Sea Eagle Watch, Charleston, SC 29412, United States