I went into the store about 2 weeks ago just to look around, I don’t live in the area. Theresa asked if she could help with anything and at first I gave the just looking response but I was actually looking for something. After she started a friendly conversation, I asked about it and she was so kind and I haven’t met many people that I would actually spend time to talk to you, but she was someone I could easily converse with and I didn’t mind spending money at the store. She actually listened and cared and honestly the best experience at a store I have ever had, it’s rare to meet incredibly good people and you will find it at this store, someone who actually cares about you. Thank you Theresa!

So happy we ended up stopping by! I broke my wedding band 2 years ago and my husband decided to stop in to see if we could get me a new ring! Souha and Theresa was the ones to help us, and let me say, they was the absolute BEST. I have 3 girls and we had our 9 month old nephew at the time, they laughed and giggled with the kids and helped occupy their time while we had a smooth process in looking and purchasing! I have never met 2 people so genuinely kind and ready to give a helping hand in not just sales but personality also! We had a wonderful experience and would recommend them to anyone ❤ Thank you!

I was surprised with this ring for my 20 year wedding anniversary. My husband worked with Tyler, he is the best! Its beautiful, I love, love, love it! I had to get it sized but that didnt take very long either....thank goodness because I was ready to wear it. Thank you, Tyler for helping choose the perfect gift and always being so helpful!

Came looking to find a very particular type of ring design. Been to several jewelry places with no luck. Theresa and Jesmine were determined to find what I was wanting and found the perfect match to what I had been looking for. 5/5 stars doesn’t do them justice. More like 10/5 stars.

Reeds was an awesome experience. After visiting other jewelers first, it quickly became apparent I should have started at Reeds. Shopping for the perfect engagement ring for the person you love can be much more stressful than one could imagine. Tyler at Reeds eased any stress quickly and answered any questions with knowledgeable and direct answers. Everything was timely, and he helped me score a heck of a deal that was even better than what I had first thought. I highly recommend them for all your jewelry needs.

Souha is wonderfull and knowledgeable sales person! She helped me choose the perfect gift within my budget!

Jesmin was amazing!! She helped us pick out exactly what we was looking for! She gave us great dealsOn everything and will 1000% be going back to her in the future! Process was super easy and fun! She was absolutely wonderful!

Absolutely amazing service! I didnt expect to buy any jewelry today, but I needed assistance with a piece of jewelry I had purchased about a week ago online. Jesmin and Nikki were the BEST! They were so nice, inviting and ready to help. They made me feel very comfortable and they spoke to me as if we had known each other for some time. After they assisted me, (I had glanced at the jewelry cases while we were chatting ) The ladies helped me in purchasing a bracelet. They didnt just throw anything at me either. They engaged in conversation with me to see what I liked and even paid attention the type of jewelry I already had on so that what I purchased would compliment it. I can say, Im definitely pleased and highly satisfied. I will be a repeat customer 💜

Great people to buy your jewelry from. Very helpful!!! If you need anything talk to Jesmin. She will do everything in her power to get you a great deal!!!

The staff here at reeds jewelers especially Jasmine has been extremely helpful during the process of designing the perfect ring for my girlfriend! I would highly recommend to all my friends and family!

Reeds had very good service and the lady that helped me was very kind and very helpful. I would definitely recommend Reeds to friends and family.

Family owned and operated with a great environment and better people. They always make sure youre taken care of like a family member. Two years of buying here and many more to come.

Very helpful and great service. 5 stars !! Thank you Jesmin.

Had the pleasure of working with jasmine. She was very friendly and professional and allowed me to set my own pace. I did not feel pressured in the slightest. Would recommend coming if you’re interested in looking at engagement rings. They are happy to have diamond shipped depending on what you’re looking for.

I couldnt have been happier with the customer service that I received at this store . The gentleman who waited on my fiancé and I was extremely personable and professional. We found the perfect ring for a great price! I was also impressed with the warranty that they offer to cover it. The staff made you feel welcomed as soon as you came into the store, they were never pushy and quick to answer any questions we had. In addition to the great customer service we received from the salesman, the young lady that was working while we were there was also very friendly. Whenever I shop for jewelry in the future, it will be at Reeds in the Charleston Town Center!

Kara helped me pick out a beautiful Pandora ring because my previous one was a little beat up. This time I purchased a 3 year warranty and I’m so glad that I did. One of my stones fell out of my new ring and I brought it into the store to get fixed. Nicky gave me a brand new Pandora ring since I only had it for a month and a half. Great experience here! I will definitely be back!

We have been going to Reeds since 12/2003, when my husband bought my first engagement ring. Since then, I have purchased several pieces of jewelry, good prices and I always purchase the lifetime warranty with every item. Since getting married 04/04/04, I have upgraded my first engagement ring. Staff is always friendly, helpful, and I have never been disappointed with their quality in jewelry.

Very helpful staff. I can now wear my wedding ring that I smashed up. Thanks so much.

Supposed to be open at 11. Sat outside. Figured they might be running a little behind. No big deal. Waited until 11:15 before I called to see why they weren’t opening. No one would answer the phone. Eventually just went up to talk to them through the gate. Apparently one of the employees was late and the other one is not allowed to open by herself. So we’re all just stuck waiting until they can get someone else to show up. Not the girls fault who was there. I understand policy. But having to wait 25 Minutes for an employee to show up is crazy. Especially when she shows up with food from the picnic place. Guess he lunch was more important than customers. Then waited another 5 minutes before they opened the door. If I hadn’t made a special trip to Charleston just to go here I would have left. The lady who was there on time was very kind and helpful. I just wish she could have waited on me a half hour earlier.

We had an awesome experience with Tyler at Reed’s. While shopping for wedding rings, we had an idea of what we wanted but not anything definitely. When I saw the ring I wanted, I fell in love with it. He gave me ring education about clarity and everything. Just awesome. He really took great care of us and the experience was amazing!! Please go and see him and tell him the Moore’s sent you. 😊

Tyler Hannigan from the Charleston mall was very helpful with me. He has helped me several times find jewelry and customer service has been wonderful. I recently came in because of a necklace I was gifted got tangled. He spend a while untangling it and I am so grateful. Highly recommend this store and his service thank you so much!

Reeds took great care of my wife and myself. For our 20th anniversary Linda helped us pick out the perfect rings. Thanks to her for making the experience a pleasant one.

The staff at Reeds always provides a wonderful experience anytime i need anything. I have shopped with Nikki for years and will continue to do so for many more.

Cara and Jasmin are amazing. No doubt best quality service and best customer service.

Tyler was amazing in helping my girlfriend and I pick out her engagement ring. He went above and beyond to assure that we got the best service. If you choose Reeds as your Jeweler be sure to ask for Tyler.

I loved this place! Everyone here was so amazing! I bought a ring from here and thought I was in love with it, after receiving it I changed my mind and wanted to return it and buy a ring from another store. I was afraid when I came back in to return it that they would be angry with me or upset because I took up so much of their time trying on different rings and picking one out. To my surprise they were actually very understanding. They assured me that it was fine and they just wanted me to be happy with the ring no matter where I bought it from. They also told me even if I bought it somewhere else I could bring it into their store and purchase a warranty on it through them even though I didnt buy it there. The warranty that reeds offers is much better than anywhere else so I was definitely interested in this. A lady named Cara worked with me throughout this entire process and she was so so sooooooooooo great! I would recommend her to anyone! She was very personable and made me feel right at home. Also another man named Todd, who I spoke with several times, was also very understanding and easy to work with. I normally dont do reviews on places but I was so impressed with this store I had to do something because I want everyone to know that these are the people who you want working for you! These are the people who you want to buy your jewelry from! In my opinion they all need raises! They over exceeded my expectations 100%!! Thank you REEDS!

Excellent service and an even better staff. I highly recommend Reeds Jewelers!

I just love this store! The people are so friendly and will take their time to get you what you want.I wanted to come back and say that Nikki is wonderful and helped me find a wedding ring for my husband. Its so beautiful and she is such a sweetheart!

Friendly and knowledgeable associates. Will definitely be back!

Amazing staff and great selection of rings, necklaces, watches, e.t.c. They are very helpful and go into great detail with their products. I definitely recommend Reeds Jewelers.

Tyler was very helpful and knowledgeable about picking out an engagement ring for me, and a wedding band for my husband. He knew the style that I wanted and was very familiar with every ring in the store.The whole staff is very approachable and easy to talk to. Best jewelers in the mall!

Cara the assistant manager went above and beyond after my husband and I experienced a repair gone wrong with ArtCarved. She advocated for and communicated with us in an attempt to set things right. Now waiting for ArtCarved to do their part.

I walked in and these ladies were able to give me the most amazing customer service I’ve ever seen! They helped me find the perfect engagement ring and was able to help out tremendously! Nikki, jesmin, and cara are so amazing and so perfessional! I would definitely recommend coming to the reeds here in the Charleston town center mall. :)

Great place to get jewelery! Very friendly!

I had a wonderful experience and the manager, Tyler Hannigan was professional and assisted me in finding the perfect gift! I always dread going into jewelry stores due to them being high pressure but this was not the case and I highly recommend Reeds. I will definitely be returning for additional purchases.

I wouldnt go anywhere else! Staff is friendly, helpful, and very patient! Thanks guys!

Great staff. Very knowledgeable. Tyler and team help answer all my questions and worked with me to get a great deal. Would recommend to everyone!!!!!!

My Fiance went there to buy me a ring which when he gave it to me, it had a big black dot in the middle stone which was very noticeable, I then called and a women in which I could not understand her accent answered the phone so I asked for a American so I could understand the person I was talking too. I was then transferred to a man in which I inquired about exchanging my ring for a different one without a big noticable black dot(Coal/Carbon spot) and he said well thats normal and I then proceeded to tell him that having one that big in a ring was not normal in which he went on to say it was and I asked to speak to the manager. The manager went to explain the same thing and I said well not this big and I would like one without a black spot thats easily noticable and that every diamond ring I have looked at does not have one that noticable and I have the right to have the same kind of ring as those on show. The manager then says I can come in for an exchange. Well my Fiance explained that I probably should not have used the term american when asking for someone I could understand and instead said better english so when I went in to exchange my ring I went to appologize for using the term American as it might have been found offensive. WELLL apparently it was because as a soon as I said btw when I called I said the word american and I kind of got reamed out for it( I was of course exaggerating) and WOW did I get something I did not expect which was the guy snapped at me and said YES and you offended our whole team and I just looked dumb founded at him for a second at how rude he was and then, ( untill this point I had always been respectful) I proceeded to tell him I have the right to ask for someone I can understand and he says you can go now. Im befounded and turn to my mother which is also there with me who agrees I was respectful when I asked for someone I could understand and ask her to confirm that I was respectful (She was there when I called about the ring) and she tells them I was respectful. So I know Im not crazy and my fiance also agreed I was respectful except using the wrong words. HOWEVER everyone in my party with me, My Finace, Mother and myself all agree he was rude with me. I talked with James and asked him to return the ring because I do not want my engagement ring to be from an establishment that allows employees to be rude to customers. The only thing I can think of as to why this place has so many good reviews is because they have let it go down hill. Its safe to say I will never buy a ring from that store again and definitely will not recommend.

Cara was awesome. spent time with us and helped us get what we wanted.

Reeds Jewelry is the Only Jeweler i will ever go to again. Well... I will absolutely always go there first for any Jewelry need I ever have. The service is beyond anything I could have ever hoped for. The products available are beautiful and of excellent quality, but for me the service is what has made me a customer for life. Tyler Hannigan was unbelievably helpful in every aspect you could possibly imagine. I bought a $2,500 Diamond engagement ring from a different person. We needed to have the ring resized and try and find out if the previous warranty on the ring was still any good because it was purchased from a different store whose mall location had closed. There was no question or iffy problems from Reeds or any employee of Reeds, even though I didnt buy it from them. We were treated as if we were the most important customer they had, even though we werent even there customers. (At that time anyway.)My Fiancé and I were quickly helped, given all the information we could possibly need, and had every single option we had available to us easily and very understandably laid out before us; We had those options gone over for as long as we needed, and never EVER got the slightest feeling that we were thought of as anything but the utmost of importance to them. They took care of getting my ring appraised, resized, and put under an absolutely amazing warranty that was 10 times what the original warranty was! It was very, VERY reasonable. It includes free cleaning at anytime, with no MUST fallow schedule. Free sizing anytime, and most important...Gem replacement if the diamond is ever lost out of its setting; among other things!The young lady named Nikki was was an incredible help and as nice as could be, and... well I cant remember the other people who were so nice, knowledgeable and helpful. Just think to yourself that if, I go there, anyone I speak to will be incredible! They are going to treat you like you truly matter and go about business in a way that shows they believe that if they do everything they can to help you and treat you as if you are their most important customer, then they WILL gain you as a lifelong customer. That is a way of doing business that will win me every time i find it, because it is so freaking rare!My Name is Joseph Anthony Ferris and I am now a Reeds Jewelers customer for life. If you are reading this and made it all the way through this stupid long ...long... long winded review, do yourself a favor; go to Reeds Jewelry first. You wont regret it.Ive now bought a beautiful bracelet, and Two gorgeous Whit Gold Wedding bands😊Thank you Reeds and Reeds Staff!Joey

I’ve been a customer here for over a decade, the staff is pleasant and the inventory is nice, the special orders I’ve done were pretty quick too. Ask for Nikki.

Jesmin was excellent, gave me a great deal, very friendly staff and super accommodating.

Great staff always ready to help. 5 stars

Very good customer service, and their jewelry is quite nice.

Tyler was a great help. He always is when I come into the store. Friendly smile and pleasant.

Tyler Hannigan was very helpful and friendly, he really worked with My fiancé and I and we wouldn’t go anywhere else. We would recommend them to everyone!

I had a great experience at Reeds, no pressure and the staff is very helpful. Tyler helped me and I purchased the gift I needed and got myself something as well!!, I loved it and will shop there again.

Ok my chain in to be repaired. Friendly service.

Great staff. Competitively priced jewelery and watches.

I had a super amazing experience and the management is pretty awesome too 😊😊😊😊

Very helpful Staff and great selection. Only place I will make my jewelry purchases.

Best customer service possible !

Excellent service with a smile.

Great service, and friendly staff.

Wonderful customer service today :)

Best jewelers in Charleston.