Excellent service by Phil! He listened to what I needed for my mother and set up a convenient time for delivery. Excellent explanations of their products without a high-sales pitch. Though I was slightly dreading the task at hand, Phil made the process quick and painless. I highly recommend!

Phil was super helpful, low key and pleasant throughout. Great experience

Couldnt have been better. We were informed the day before of the delivery window, and that the driver call us an hour before arrival. He courteously did that, as well as calling again when they were delayed by heavy traffic. The delivery was prompt, efficient, and careful. We are very happy with our new mattress and definitely recommend The Original Mattress Factory to others.

Staff very friendly and helpful. Encouraged me to take plenty of time with my decision. There was definitely no pressure to rush through the decision making process, which since youre buying something that will last for nearly 20 years was critical. When my stuff was delivered, the staff were very friendly and got it up to my 3rd floor via stairs with no trouble and assembled everything in a jiffy. It was great! They also provided a courtesy call to give me an exact idea of arrival time, which wound up being at the beginning of my time window I was quoted.

Austin was extremely helpful and knowledgeable. Great product selection.

The mattress is wonderful! We are sleeping so much better that we were.The men who delivered our mattress, Jeff and Kareem, helped get everything just right before they left. We recommend the Original Mattress Factory wholeheartedly.

Friendly and informative people make this store stand out. Ive found the sales staff to be very flexible and willing to give you options and informative rather than just press the most expensive thing into your hand. Very nice experience. Lots of beds to lay on and try too!

Prompt delivery of a comfortable mattress, at a reasonable price. Who could ask for more? In fact, the manager of the local outlet delivered the mattress personally, so we could have it on time. Great commitment to customer satisfaction.

This is the second set we bought from the original mattress factory we love them. The delivery crew was courteous and professional and the sales staff was knowledgeable and made the experience pleasant.

Best sleep Ive had in a long time. Very well made.

Customer service outstanding. Mattress is great

Nice enough store and personnel. We have used the mattress we bought there for most of one year now and find it has become very uncomfortable to the point that we went back to our previous Serta much older mattress and it is so much better. The OMF model was a firm, orthopedic model with pillow-top on both sides. We rotated and flipped the very heavy mattress as recommended but this has not prevented it becoming depressed where we sleep (queen size, and my wife and I are both under 150 lbs) and the edge has no support so it dips a lot when getting in and out. The whole mattress moves when one of us gets in or out of bed. Very disappointed, would not recommend.

Excellent and appreciate the knowledge and patience of Liane, and smooth delivery and set up.

Helpful, friendly staff. Good mattresses and good prices.