Mike was honest and up front about a vehicle and what he knew about it. Honestly with out his honesty we would have probably not went there but very happy we did. Tony was great to talk to as well. No issues with this place and would use in the future as well.

Fast friendly service. Great place to buy a car. Has a service shop on site. Very professional and knowledgeable.

Knowledgeable, friendly staff with super fast replies to text messages & phone calls. The car was exactly as described & pictured & received excellent review from car fax, and also priced below car fax recommended price! We drove 45 minutes out to test drive it & then bought it on the spot. Never have experienced more excellent service from any dealer - new or used.5 STARS -Extremely happy with the whole process!

Craze auto is the only place I go when I am looking for a car.I just bought my 4th car from them. The sales staff are very pleasant to deal with, and very accommodating. They make car buying very pleasurable! Every car I bought from them has been an excellent car. No problems with any of them! Very pleased with everything they have sold me!

I blindly walked into this place with two flat tires on my wifes Subaru and the man behind the desk got up and literally fixed them on the spot because the mechanic was out to lunch. Some of the nicest people you will ever meet. To top this all off, they wouldnt even let me pay! Actually restored my faith in humanity a bit... While I was waiting, the people inside were extremely nice, offered me coffee etc... While my interaction here was brief, my experience made a lasting expression. I would absolutely recommend Crase to others.

I purchased a 2016 Dodge Grand Caravan from Crase Auto Connection back on 6/27/20, it was the most easiest vehicle purchase I have ever made. No haggling or pushy salesmen, I knew exactly what I was looking for. Randy helped me get financed even with my bad credit that Im trying to rebuild. My credit score has gone up 100 pts. in the last 8 months. Then Sarah sealed the deal, it was so painless! Would definitely recommend! Thank you Crase Auto Connection!!!

Very good buying experience. Nice people and Easy to work with. And a good car at a fair price.

I brought a used Chevy Trax from them. The sales group, especially Jim L., was easy to deal with and helped make the experience of buying a car easy and with low stress. I will go back to Crase Auto Connection in the future.

Tony is down to earth. The vehicles on the lot are newer models in great condition. We purchased one.

Just purchased another vehicle from Crase Auto. Transaction was easy, pressure free and less than an hour. Highly recommend!

We went in yesterday to buy a vehicle and honestly my wife and I were very impressed and very happy with our experience there they worked with us very well to get us into the truck that we wanted the prices were reasonable everything was actually very very nice for a small owned dealership. My wife and I are extremely happy with our experience there and we are definitely going to be coming back

Crase Automotive was a breeze to work with. I highly recommend this company. I let them know when I’d be there. They showed me the trucks I was looking at. Test rode the one I liked. I put some money down to hold the vehicle till my wife could come take a look. And it was very fast and easy paperwork. Got a great deal on a great truck. Very friendly staff. Felt like family.

Randy &Toni are awesome, they helped me get a great vehicle at a great price! They helped with financing and got the deal done! Awesome people, awesome place, will be back to buy my next vehicle from them

Treated me very well and buying process was very smooth.

Amazing service, amazing staff. The Crase team worked hard to get me into a car that I love (and I didn’t make it easy) I LOVE MY NEW CAR!!!

Well run small dealership on the outskirts of Chicago. Some salesmanship, but in a small town way. They seem to find and get vehicles that are low mileage and still useful, not shelled out wrecks. Great variety of both commercial and personal vehicles on site. We were greeted and helped quickly. There is a service center on site and they provide the Carfax and an itemized bill of the reconditioning they do to the vehicle. Great experience. I will seriously look at going back here.

Absolutely awesome! Everyone there gave great customer service and really cared about the customer. Highly recommend to anyone looking for a a used car!

The feeling of home, and the hospitality was the best feeling ever. The people who work there as well as the owner are very welcoming, I never once felt uncertainty nor uncomfortable talking to them. I highly recommend . Thank you for making my daughter and myself feel welcomed into your homey place of business

Their service Id fantastic

Found the car on line, and sent a message inquiring about it. Jeff got back to me quick. Kept me updated on what was happening with the Jeep, and a few days later I was able to test drive it, and right after that I purchased it. Very easy laid back transaction, and I highly recommend Crase Auto to everyone. I traveled from Lisle to do business, about 30 drive, and I dont regret it. Thanks Jeff.

I have purchased couple cars from Crase Auro and have used them to service our other vehicles. Tony and Mike have been very accommodating and awesome to work with.Buying a car can be very stressful, but Tony always gives fair trade deals and makes process speedy:)

After searching the internet at Crase Auto Connection we that is Sandra and myself have been very blessed to have received a beautiful Dependable wonderful van from Crase Auto Connection. Low mileage clean and the price was the lowest we found on the 2012 grand caravan stow and go.Thank you Randy and youre fine crew

Fast and friendly service, sales team was great! Only place I do my car shopping!

We got there. we were greeted right away, came back from the test drive and drove off with a new truck in 15 minutes. It was really fast and really great customer service. I would definitely shop for other trucks here!

Along with the lender; this has been the easiest car buying experience I’ve ever had. The Crase Auto place was inviting with pictures of actual sales ; that showed how much support the place has had. The salesperson was very friendly and accommodating , they waited for us to come even though it was close to closing time. Impressed of how long the company has been in business and I was given other options and examples of my sales purchase. Did I mention, the car so far is great!!!

Great people, willing to get you in a vehicle you want in youre budget! No BS! In and out in no time! Highly recommend for a vehicle! So happy driving my new vehicle off the lot. Rock on Crase auto!

This is my second time buying a car from Crase. It is legitimately the most care-free, easy experience I have ever had in car buying. Sarah knows exactly what to do and found me extra discounts and made financing a breeze. No pressure, no nonsense, done without any hassle.

My wife and I have purchased 3 vehicles from Crase. I know that the vehicles offered have been thoroughly inspected and any service needed has been performed before offering for sale. Their used cars are clean and impeccably detailed! Each experience has been very pleasant. No pressure, easy to work with and talk with.In addition we’ve been very pleased with the repair services available.

I love Crase Auto. My family has bought and sold cars through Crase. Trustworthy, efficient, and fair prices! Randy goes out of his way to make sure his customers are satisfied and happy.

Pleasant experience. Got what I wanted for trade and the new car. Extremely happy with my purchase.

We have purchased all of our vehicles from Crase over the last 15 years and have never had a problem. Everyone is always kind and more than willing to help. Thank you.

This is a great place to purchase a vehicle from. Very personable and family oriented business. We felt right at home and very comfortable there. Thanks again

Staff were very friendly and helpful. Great experience, fast and efficient. No pushy salesmen to worry about. Would travel the 5 hours to buy from them again.

Awesome place to buy your next vehicle. Randy and the staff are great people that will treat you right. Wouldnt buy from anywhere else.

Everyone was super Friendly.. Quick Response.. Choose My Own Vehicle.. Would Highly Recommend and I Have.. Sarah was Great!!

The techs couldnt have been nicer along the way! They went through all the options and costs to find the best solution for me and my vehicle. Kudos!

I highly recommend Crase Auto. My alternator went out on my drive from Missouri to Michigan and I was fortunate to find Crase. They were very efficient and kind. They replaced my alternator and I was back on the road.within a very reasonable time span.

Company was not willing to make a repair that the computer said was needed.Or to reduce price and provide any type of warranty or guarantee.We left with no satisfaction

Wonderful staff to work with! We had a great experience and love our new suburban!

Quick and was able to come to agreement without too much haggling. Was there less than an hour and left with my new car. Very fair and nice people.

Great financing for rebuilding my credit! The staff was so kind and made buying my truck smooth and painless! Ill never go to a larger dealer again!

These guys are top notch.....very accommodating and easy to work with. Loved the experience.

Great service! Mike in service is very friendly and thorough. Always a pleasure dealing with the people at Crase.

We bought 2 minivans from this place and both have been great. No major problems mechanically with either. One rusting apart, but it was a bad design/paint/metal from Dodge.

Great group of people, many great choices, no pressure sales, easiest car buying experience Ive had.

Best experience I have ever had in buying a truck. Not pushy and answered any question I had. I will/would refer anyone to this dealership.

Bought a truck from them out of state. They are very helpful and have great prices. Next time I need a vehicle, I will check their lot first.

Great car buying experience Mr Tony went above and beyond to make it a great experience Thanks Crase Auto

I cant recommend these guys highly enough. They are masters if their craft. They always take great care of here. Top notch service!!!!

Excellent, friendly service!As always, Crase Auto continues to provide excellent service for oil changes. Scheduling is easy and service is prompt! Friendly staff, too. Great incentive to use local business for car purchases and routine maintenance!

Family oriented feel and super fast deal! We love our new truck! I would definetly recommend checking them out for your next vehicle purchase!

Bought a truck there for 16000. Within the 1st week I had to bring it back because it was making a screeching noise. They changed the belt, still screeching. Before I could bring it back for that noise again. It rained for the 1st time and I noticed there was a leak coming through my roof on both sides in the back. I brought it back and they found the water pump was bad on it and they fixed the leak in the roof. About 2 weeks after that there was a tapping on my gas pedal wen I drive. Tire rod was loose. They also told me I need new breaks and rotary this was a 5 weeks after I bought it.... 4 months later I now have a clunking noise in my engine I’m bringing this to dodge and trading it in. Worst purchase I’ve made.

We came in to look at a vehicle that we saw online. It was as advertised. Crase Auto was very fair with the pricing and up front with the vehicle’s condition. We left to think it over. After making a decision, we called up and they had our paperwork ready to go as soon as we arrived. Thank you Crase.

I have purchased vehicles from Randy for over 10 years, he has always taken care of me and my family. We seem to always get a good fair value on purchase and trade in. Not your typical game playing dealership!

This is the second vehicle that we have purchased from Tony And Randy and it was an absolute great experience. We had a car break prematurely and it wasnt worth it to make the repairs so we were kind a left high and dry. I contacted Tony And Randy explained my situation and they did everything they could to help me out and find a vehicle that would meet our needs and price point. I cant believe how they treated me as if I was family. 👍

Overall - an excellent experience with this dealer. This was the first time that we visited them. We worked with Tony and Sarah on the Mazda5 that we were interested in. They were extremely friendly and helpful. There was no pressure and our questions were answered honestly. We decided to go ahead with purchasing the vehicle and have been extremely satisfied. No question we will consider Crase for future vehicle purchases.

Excellent service as always. Glad we bought our vehicle here. Will continue doing business with Crase Auto in the future!

Came in with my old 1993 cutlass that was riding incredibly rough, I thought she was done for being as old as she is and its not worth putting much into it with repairs. Most people told me she was shot...decided to try one last ditch effort to take it into Crase Auto anyway and let them know my thoughts. They took her in and immediately diagnosed the problem. It turned out to be a fixable issue and they even gave me a great deal! These guys really know what they are doing. Quick too, came in thinking my car was dead and I was out of there before I knew it driving away in my old cutlass that now runs like a dream again (as much as a steel boat can be compared to a dream)!

Friendly, down-to-earth staff and mechanics that will give you the straight deal. Ive brought my car in twice for some pretty major work and theyve been good to me both times. Theyll treat you like a person, not like a bottom line.

Staff was very friendly and professional, was able to answer any questions, and it was a breeze. Love my new car!!!!!!

Havent purchased anything but very friendly and not pushy! Enjoyed the experience there

Very Professional! I contacted them about a van they had listed online, and asked many questions before I drove 8 hrs to test drive the van. They even went out and took extra pictures of the under carraige. There was constant communication with me as I made plans to travel up and get it.The sale was quick and easy, and the van was beautiful! The most impressive thing was the great communication. They were the only dealer of many that did not talk down to me because I am a woman buying a vehicle.(which is sadly how women buying trucks are often treated). I would HIGHLY RECOMMEND this dealer.

Worst mechanics ever.

Car was priced fairly a little concerned with the issues that I am having already with the car as it is only 3 days old. Bluetooth isnt working correctly and the tpms light is on... just found out whoever attempted to vaccum pump did so incorrectly and and as a result I am paying an additional 400$ to have this fixed.

Crase Auto Repair Shop is wonderful! I brought my car in to replace a burnt resistor for my blower motor and they immediately took it in and got it fixed. Top quality work and business. Thanks guys!!!

Tony and the crew were easy to work with and the whole transaction process was smooth!

Very nice staff, helped us out quickly, gave us a great deal!!!

The man was swift, polite and was understanding and related to the situation! So definitely recommend him if you need assistance even has mechanical knowledge!

LOVE CRASE!! I have bought my last 3 vehicles from them. They have great service and prices. Sarah is amazing, and the rest of the staff is great too:) Love my New Ford Fusion!

Mike and his service team are the best. Theyre always prompt, friendly and courteous. Theyve been servicing our familys cars for years.

First Time customer and was more than pleased with the service department there. Got to even speak with the owner in person witch is hard to find in a lot of car lots it seems lately. Theycame of right away with great customer service and was more than willing to go over with me step by step when it came to the particulars on what really needed to be fixed in my what is now running great 2004 Grand Am. They are pretty reasonable on cost and have made a happy customer out of me. Highly recommend this place for anyone that is in need of service in the Channahon area.

Sold me a 2000 Cavalier, had some faults in it and broke down about a month later, but the sales crew at Crase were happy to help me and put me into a 2000 Impala LS with a reduced price, as well as took the Cavalier back for trade-in value. The office even helped work out a payment plan with me. Fantastic people, fair prices, and they arent crooks.

The service was amazing and my car is running very smoothly

What a joke. Saw an amazing car that they had on their lot. Took the car on a test drive. Fell in love with the car, but I am one that needs to look under the hood, crawl under the car...those types of things before I buy a car. Get the car back to the lot and go over it with a fine tooth comb. I was aware that there were quite a few things done to the car...headers, exhaust, cold air intake. Was told the car had the remainder of the factory warranty. After going through the car, I realized that what these clowns told me was factory installed aftermarket parts, was actually hillbilly garage ingenuity at best. Wires were taped to the firewall with electrical tape and all sorts of things. I went to the owners daughter to inquire about these factory installed aftermarket parts. She tells me the work was done at a local Ford dealership and she would call me back and provide me with the service records. After about a week, I called back to ask about the paperwork. She gave me some lame excuse and said she would call me back the next day. Im still waiting on that phone call, 7 months later.. Needless to say, I already had my answer an hour after I test drove the car. I had written down the VIN and checked for myself. The warranty had been voided by whatever the previous owner did to the car. What a shame they felt the need to be dishonest. My money spends just as good at an honest dealership.

Tony and Randy and were very helpful and courteous. Mike the service manager went out of his way to get my car in for routine maintenance work.I confidently recommend Crase Auto to anyone looking to buy a pre-owned car.

I have 5 vehicles and have been coming to Crase for over 10 years. They treat me well and are always honest. The manager is very friendly and the staff knowledgable. I would recommend Crase and have been nothing but extremely satisfied.

Great people & Great service. Will recommend to everyone.

Best car buying experience ever. No pressure, easy going. Good vehicle, good price.

Friendly, accommodating staff. Easy loan process. Will definitely recommend to others

Good service, decent price

Friendly people good service and a few laughs

The other night in the middle of it snowing our jetta was driving dangerously. I got off the interstate and went straight to crase to get it checked out. The tire was flat on the rear left, from a 3 inch metal spike. I was pretty close to needing new tires anyways. Since it was almost closing time they got me a ride home. The next morning they had inspected my car and called me with a few tire options. They also saw I needed new rear brakes and an oil change. Their prices were better than a big dealer and very reasonable for the services provided. The icing on the cake for me was with my busy schedule they went out of their way to deliver it back to me.Thank you Crase AutoP.S. the van is going to need tires soon

Weve been buying cars from Randy for years never had a problem.

Absolutely one of the best car purchase experiences I have ever had. Randy & Toni and their staff are wonderful and Toni went above and beyond to help me out.

Very happy with my used car!!

Very friendly, great experience! Great people

Got a great used car for my daughter at a fair price with payments she could afford.

Great guys and great vehicles 👍

Had services performed on my Mercedes-Benz was very happy with the results. They did a full inspection of the vehicle free of charge. They are very knowledgeable about imported cars would recommend this repair shop if you own a Volvo, Saab, Mercedes, BMW, Audi ect. Office was very clean, service manager and cashier were polite and informative. They also offered free popcorn and coffee which was fresh. I was curious and looked at mulitiple cars for sale, they were priced reasonable and were quality cars. Im going to Crase next time for my automotive needs.

They are in the business to help fix your car, not charge you an arm and a leg to fix things that dont need to be fixed.

I was called in to work and when I approached my vehicle, I noticed right away that I had a flat tire. I called Mike and he and his crew immediately took control of the situation. In less than an hour, I was on the road. Wow! Thank you again, Crase Auto!

Great people to deal with.

Drove nearly an hour to get here and walked around for over 15 minutes and no one came out to greet us. They didnt even have two of the cars on the lot that their website said they have. We bought a car the next day from another dealer.

Honest people to do business with and no pushy sales tactics.

Awesome people to deal with, highly recommend

Extremely overpriced. They want brand new prices for cars that have over 100000 + miles on them.

Go elsewhere, it sounds harsh, but my experience was the exact same as others a year ago. I was told by Tony that they focus on the mechanical condition of the vehicle and I was told by Randy that the vehicle had not been wrecked. Both cases couldnt be more far from reality.Mechanical: I noticed a squeak in the breaks like the brake pad metal indicator tab was rubbing so I pull the front tires and found that the pads on the passenger side were cracked and only touching 70% of the rotor. The brake rotor was rusted 3/4 in on the brake surface which means it had been that way a long time. I found on the drivers side that the rotor was flaking apart from rust. If you inspect the vehicle in a shop this could easily been seen. I should have crawled under it. The 2nd day I owned it I had to replace both brake rotors and pads. I took the vehicle in for a transmission flush and the dealer came back with a $2,700 list of repairs. Water pump, front axle seal, front auto ride shocks leaking…Regarding accident: I was told by Randy that the Auto Check was clean and that they didnt pull a car fax, he went on to say that Car fax over reports and assured me that it had not been wrecked. When I bought it I noticed a small fray in the passenger seatbelt, it looked like it got snagged on something and over time frayed,I replaced the seatbelt and when I had the side covers off I saw that there had been repair work done on the post between front and rear doors. It looks like it may have been T-boned in-between the doors. When I looked the vehicle over at the lot I carefully looked at the fenders, fender supports to see if all original or repaired…it seemed okay, but actually had been wrecked. Do not trust any dealer that tells you auto check is accurate, insist on both, auto check and car fax.Bottom line, they sold me a vehicle that has many mechanical issues and was wrecked. The vehicle was unsafe and would not pass any state or large dealership inspections which is why it was probably auctioned or sold off. Why would a large dealer sell off an LTZ Tahoe…they are like gold. I cant believe that I didnt read the review before buying from them. Shame on me, dont let it happen to you.In regards to customer service: I called 3 hours a head of time and told them I was coming to look at the vehicle. The vehicle was dirty inside and out. I was told that Randys girl friend had been driving it. What the heck??? Why wouldnt you clean it? I realize after writing this review that basically I am sucker. There was so many signs...Finally - I noticed a very positive 5 star they wont ripp you off review. Be aware that they can leave reviews for themselves. Notice that it says a google user and no name. Again, dont buy it. I wish I could post pictures…I have the brake rotors and pics of the post repair and dealer receipts. Just look elsewhere and save yourself the trouble. Steve

Great experience, highly recommended. Thanks Jessica!

Good friendly service.

Absolutely horrible service, bought a car and was told it was in perfect condition, it actually has many problems. Owner and many of the workers are rude and childish, one seems to be violent. Do NOT buy a car here.