Outstanding customer service. We utilize this vendor on a regular basis and they ALWAYS come through for us. They even go the extra step to design a unique and specific bouquet for us. Appreciate this team very much!

Not everyone is patience now days, but Tammy was very patience and attention to detail when taking my order! A cookie in the shape of a cigar?!?! Job well done no pictures due to the cookie was tasty too!

I ordered cupcakes to be delivered to my daughter at EIU, which is an hour from Champaign. They delivered them early this afternoon, and they are perfect. My daughter and her friends at the newspaper are enjoying them as I write this review. Thank you so much for making this special day even sweeter!

It was amazing. The cookies designs were really creative. The workers are nice. I recommend it

She is so rude. I wanted to be nice and support the bakery. I tried to purchase some cupcakes but she was so rude and was talking rude like she had a attitude and acting like she didn’t hear me. Never will I come back to this shop and the sweets are not even good. Your better off going to Shnucks bakery or to Walmart bakery...Waaay better and not over priced.

Absolutely melt in your mouth, almost to pretty to eat

Pretty angry! I drove 15 min to get here before they closed. I’m sitting out front and the open sign is lit but the door is locked and they aren’t answering the phone... they aren’t closed for another 10minutes!

I went in today for a dozen cupcakes over my lunch break. The cashier Emily was very sweet and super efficent and the cupcakes were phenomenal! Definitely will be back!

Wonderful experience. Allison was great, she created the perfect gift basket. Highly recommend!!

Amazing company to work with!!!! Customer service was incredible as we live in Massachusetts and our daughter goes to college in Illinois. One phone call & order was complete. Staff @ Cookies by Design clearly know the way around the University of Illinois. Cupcakes were delivered very quickly and perfectly😊 I highly recommend using Cookies by Design. You will not be disappointed!!!!!Sue in MA

Tammy and her crew were WONDERFUL! I had placed my order from out-of-state for same day delivery, and they came through for me! Quick, easy, and best of all...my son LOVED the gift! Ill be ordering again, no doubt!

The service was extremely rude!! I would suggest going anywhere but here.

The estimated delivery time was an hour, the cookies were here within 30 minutes. They were delicious! Their cupcakes are phenomenal! Very reasonably priced, and very friendly service! I highly recommend!

Most delicious cookies and cupcakes. Perfect arrangement and timely service. I cant recommend them enough.

I received these from a student and loved it. The cookies are delicious and it really made me feel appreciated.

Ordered same day for my college student at U of I for Valentines Day. Delivery was quick and she had the cookie bouquet by lunchtime! Thank you Cookies By Design!!

You did a great job and the recipient was impressed. Thank you.

They have always gone above and beyond to help with our requests and meet out needs.

Awesome! Very prompt! Delicious!

I ordered my cookies on line and the local store was very responsive and friendly.

Great store and service!

BEAUTIFUL AND DELICIOUS