So in love with my new Q60 which I got it back in 2020 thanks to perla who gave me a good deal & made it so fast & easy. Every time I have questions about my car she’s always there to help me out. Thank you once again perla !!!

Had a very pleasant experience on getting my new Q50 from Nate and Darin. They were upfront and honest to me from the beginning which I really appreciated and provided excellent customer service. I love my new Q50 and glad I drove the extra miles out of my way to deal with this particular dealership. I totally recommend these guys if you would like to deal with honest and not pushy sales people, which is rare to find among dealerships these days. I would like to thank Nate and Darin on helping me find such an amazing car, you guys rock !!

I cant believe the dealer lied about maintenance items needed.I will never go back! Thanks Arcee

Wow, what a treatment from the Service center. This is the third time I come in for service for my Q50. Candace has been top notch with her Professionalism and attentive to any concerns that I may have. Thank you Candace and the rest of the staff. Now this is what I call the Infiniti treatment.

My service mgr. (John Yarber) met me at my car within 20 seconds of pulling into the service lane. He was focused on my issue (battery) but also probed deeper to see if there were any other concerns they could assist with to prevent a return visit. It was awesome experience!

Made a decent deal with them on one of the trade in cars they had. Jerry, Oscar & Sid were great throughout the entire buying process. Gave me a free gift which includes a key chain, pen and bottle. Nice office too.

Thank you so much to Perla for getting me in my new Q60! She was very informative, responsive & made the experience of buying a vehicle quick and easy!

In 2019, I bought a new QX50 at another Infiniti dealer. At 10,000 miles, the brakes began to squeak. I took it to Cerritos. The first service tech I dealt with was rude and blamed me for my driving habits, but he said they fixed it. A few days later, the squeak was back. I then dealt with Arcee who was great and really tried to help, but the car was a lemon when it came to the brakes. It was difficult to take the car into Cerritos, because I live over 60 miles away. The reason for this negative review is because of the very inconsiderate treatment I got two days ago. In addition to the brakes, I was getting other noises that needed attention and again driving over 60 miles for a scheduled appointment service -- I was turned away. “We won’t cover the brakes and I don’t have enough time on a Saturday to diagnose noise issues. No, the service manager is not here, either.”

Edwin is awesome. I always feel valued when I get my car serviced here. As a essential worker it feels good to be appreciated during these times.

Theyre Professionally handled and on a timely manner.. Cerritos Infiniti

5 stars, if I could give 6 I would. Couple months ago I came here and purchased my 2017 q50 red sport with Jesus. First off, his customer service was excellent he was helpful, very nice and outgoing. Now to talk about the service department, they are outstanding and go above and beyond to keep your car in tip top shape. Customer service is 5/5 stars. Communication is great, keeping you updated on every move with your car. You can fully trust your car here. Thank you Cerritos Infiniti!

Had another great experience at Cerritos INFINITI, No pressure sales here, nothing but helpful, happy, friendly people. if you can, see Grace Cerince, shes awesome!

I had an awesome experience purchasing two new vehicles from Cerritos Infiniti. Joe is the man! He helped me upgrade my QX50 and Q50 Red Sport to new 2021 models! Special thanks to Nate and Dwayne for helping me with the sales process of my QX50 and Q50 Red Sport. Also, a shout out to Ali for completing my finance paperwork. You guys are the best! I strongly recommend this dealership if you’re looking for a new vehicle. Ask for Joe, Nate, Dwayne and Ali. This team will take great care of you!

They had no loaner cars for 3 days. I didnt get the discount that I notified three times, when they replied, Youll certainly get your discount. They didnt have the models available for me to view or test drive. The salesperson and service people didnt care when I was a willing customer

I’m not really one to review but I was happy and glad Service Advisor (Issac) was able to assist me from point A to B. My Vehicle broke down about three days ago and even though “Infiniti Cerritos” is working by appointments. Issac was able to assist me and get my vehicle back on the road in a timely manner. Great service and great people. Definitely going back to him. Thank you!

Great dealership with a very knowledgeable staff. Ron Narodick introduced us to Infinity when he was at Mission Viejo Infinity. We were very pleased he moved to another Infinity Dealership in Cerritos. Needless to say but the entire user experience provided by this dealership will keep us coming back!!

Ive had my Infiniti for a little over a year now and always get friendly, patient Service Advisors. My last appointment with Arcee was great! I called at the end of January for a tire replacement inquiry and he told me about the special that was coming up in February, went over all of my pricing options and answered all my questions very patiently. He said he would follow up with a call in February and he did, which is not always the case so I really appreciated it. Thank you!

I recently purchased a QX30 from Cerritos Infiniti and my experience with my salesman Ron Narodick, and the rest of the team was great. I researched online and called ahead, and when I arrived Ron took me right to the cars I had seen online and sold me one one without pressure...just good sales knowledge. I am really happy with my new car.

I posted this review on Yelp but I felt it should be posted here!I had the great privilege to work with Bryon Jackson on 7/3/20 at Infinity Cerritos. We spent 6 hours searching the Cerritos Auto Square dealerships and test drove many makes and models that I was interested in. I wasnt sure I wanted an Infinity but when I met Bryon, he was so genuine, informative with zero pressure. He assisted me with making an educated decision.As many times I have bought and traded in my vehicles at dealerships, I have never received the excellent service, quality and quick process of purchasing a vehicle until I met Bryon Jackson.If you are considering a new or certified used vehicle, dont hesitate to reach out to Bryon Jackson at Infinity of Cerritos.He is a super cool guy.You wont be disappointed!Zero buyers remorse....

This is the same place where I get my 05 G35 serviced, and when it came time to buy the wife an SUV, I ended up purchasing through Cerritos Infiniti. I have purchased a few cars in my time, but the best experience so far was with Jimmy Zayas, he was straightforward, honest and walked me through the whole process, and dealing with Finance was smooth and quick. My next car purchase will be with Cerritos Infiniti and Jimmy for sure. Thanks for the great service and experience.Came back to Cerritos Infiniti trying to get a Used SUV for my wife and ended up driving out with a brand new QX60. Marc Jimenez is one of the best salesman I have ever met. Marc literally went above and beyond considering my situation and has met all my needs, and a beautiful SUV that my wife loves. This is the 2nd vehicle I have purchased from Cerritos Infiniti, and will come back for my 3rd when ready. Out of all the dealerships at Cerritos Auto Square, Cerritos Infiniti is the best, and Marc Jimenez gets top honors in my book. Thanks again guys.BTW, the Sales manager is awesome, and Finance got me out in 15 minutes, you guys rock.12/30/2017 3rd car purchase/lease, talked to Munir and setup a time and day to trade in my wifes 2015 QX60 for the new 2018 QX60. Munir was such a great salesperson, that he traded in my old lease for a new one with more options with less down-payment and lower monthly payments, amazing. I can go get a car anywhere, but the great service and honesty have me coming back to Cerritos Infiniti. Thanks to all the staff and Munir!07/22/2018 4th car purchase from Cerritos Infiniti, was looking for a replacement car for my old 05 G35 that got salvaged, was looking for something CPO, but Munir my salesman got me into a brand new 2018 Q50S for an awesome deal. As I said before Cerritos Infiniti never fails to satisfy. Keep up the great work guys.

My friend got a car there. She loves her 2015 Nissan Altima.

Never again every bad experience with this place stay away 🤚 all their employees were on the phone. eating food just play around and the car wash unbelievably I seeing my car just parked on the said for 20 minuets plus watch your stupid camera and is never came back in 45 minuets The guy told me it’s hand wash. joke....

Long story long, went in for my partial 90k service. Worked with Hans and he was great. Got my battery checked and was good to go. ONE WEEK LATER my battery completely dies. I went to South Bay Infiniti to change the battery since cerritos is moving lots and wasnt taking drop offs. South Bay found other things wrong and recommended that cerritos didnt catch. I go back to cerritos, John says batteries can be good one minute and bad the next, which Ive NEVER HEARD OF. Then he and the assistant service manager look under the hood and say that they DO SEE SOMETHING that SHOULD HAVE been brought to my attention at least but WASNT AT ALL. The inspection WAS NOT THORUGH and I was, in a way, shooed off after coming back to cerritos. John offered to reinspect my car but his ATTITUDE suggested that it would be rushed through AGAIN. Yes, he was nice, but he was also nonchalant and tried to deflect from his teams mishap and focus on what was done right instead of areas of improvement. I definitely dont trust their tech or customer service anymore. Not even a comp for the inconvenience. Definitely will be changing dealerships.

Always a pleasure, Thanks Dave Mercado, for the loaner😊👍🏻👍🏻☕🍩 and the coffee

Excellent people to work with in sales and service dept.

I just finalized a lease on a 2020 QX50 with Dwayne and Nate over the weekend, Joe the GM stepped in too and this team really made me feel like an important client. They catered to my needs, constantly followed up until we found everything I wanted in the car and once there, made it an extremely smooth and easy lease up process. I was very happy with the end result, and that all comes down to the time and energy Dwayne and Nate took out of their week and evening to make this happen. Thank you guys!

It was an amazing experience purchasing our QX-50 at this dealership! They are a top-notch team who really knows their stuff! I highly recommend this dealership to anyone who is looking to purchase/lease a vehicle! A+

Great customer care service. I did not spend extra effort for unnecessary negotiation process. Very straight and forward deal. Clean facility and all staff was professional and helpful. I want to recommend to my friends.

Sales rep Gracie is the best

John Yarber is the best in the business! See him for all of your service needs! I have been working with Cerroitos Infiniti for over 10 years, would never buy from anywhere else!

I would be remiss, if I didn’t write a review regarding my overall experience: I received an email informing me that I was overdue for service. I made an appointment for the very next day. I was really looking forward to seeing John my service advisor, due to the covid-19 (pandemic,) I just wanted to make sure he was good :). I was a little taken aback, when I was told he had scheduled a day off :(. I was a little hesitant, at first to trust anyone other than John.Edwin Rivas provided me with excellent service. After I expressed my concerns regarding my vehicle, he went to check my service history. He was so thorough when discussing the required service. I was so impressed with that young man. I kept saying to myself, “ His mom did a great job, and I know she’s proud of him.” Edwin kept me informed with texting me, walking back and forth to the lounge area, explaining the importance on certain parts. I wound up getting that part changed as well. Also, he took care of my low battery on my key fob.Thank you for a job well done 👍🏾. I will let John know how you took care of his customer : )Felicia H.

The staff is very professional. Steve in the service department was awesome and assisted with everything we needed. Just a great experience!

My fiancé and I leased a 2020 QX60 from here yesterday. It was my first time entering into a relationship with a dealership and car maker. I loved every minute of it. I did a lot of research online to prepare me for the day. Dwayne was able to make my wish come true. He was SUPER Friendly I got everything I wanted at an affordable price. Everyone treated us wonderfully and with respect. From our initial contact with Perla to our final conversation with John T. The finance manager. I’m super happy and will definitely be back in the future. You can’t go wrong with Cerritos Infiniti.

Jesse, was great 👍. Was able to test drive qx80 2019 with no problem.

They took more than 1 month to repair doorlock on my 2019 QX50. Arcee told me to come pick up my car last night and when i got there noone couldnt find where my key is so i had to drive back to my work . wasted almost 2 fkin hours last night Arcee saying he had my key on the desk last night but that was lie . TWO of the sale rep tried to find my paper works or key but They couldnt find anything for 30 minutes. this should be corrected your service department is fxxked up. Never coming back here

Update 10/6/20: Service department - The supervisor Justin went above and beyond. I had a small issue with my vehicle and he provide an amazing customer service. Resolved the issue in less than an hour. Thank you.This is my second lease with Infiniti Cerritos. Since day 1 they offer an amazing customer service in every department in the dealer. My sales rep was Victor, he was really helpful during the search and negotiation of my second infiniti car. John in finance explained the contract and answer all my questions. I recommend this dealer, great selection of cars, amazing dealer, and TOP CUSTOMER SERVICE.

As soon as me and my Husband pulled up to the building, we were greeted by David Gentry (DJ).He immediately answered all of our questions HONESTLY and gave his personal opinions on what he thought would help us. We weren’t sure if we were going to make a decision to purchase within that week but D.J. was so helpful that we came back on Sunday for a test drive and purchased a 2019 Q5O. The process went quickly and smooth. D.J. was professional and very knowledgeable. If you stop by this dealership, I would recommend working with him. Looking forward to enjoying my new ride this weekend!!

Horrible service and staff. Took my car for service, they returned it with a missing license plate. Several attempts to try and resolve it did not even get a call back from anyone. Guess a happy customer is not what this dealership wants. There are several other dealerships in the area to go to. Stay away from these folks.

Everyone who comes to this dealer. Please do not trust them. We agreed to a price. Then filled credit app info out. And after running our credit 3 different times. Dropping my credit, they decide to raise the price by $2,000. Even after agreeing to a price. Please stay away from this dealer. If I knew the price was $2,000 higher than agreed price I would have never let them run my credit possible ruining my chances to even get approved at another dealer. Thanks for nothing

Everyone who comes to this dealer. Please do not trust them. We agreed to a price. Then filled credit app info out. And after running our credit 3 different times. Dropping my credit, they decide to raise the price by $2,000. Even after agreeing to a price. Please stay away from this dealer. If I knew the price was $2,000 higher than agreed price I would have never let them run my credit possible ruining my chances to even get approved at another dealer. Thanks for nothing

Not too happy with my experience. The sales guy was very nice and helpful and so was John who helped me with finances. I purchase a certified used Q50 on Tuesday , did all the paperwork, but I left the car at the dealer due to getting the car detailed and then fixing a few things on the car that I requested. They told me that by Wednesday afternoon I would be able to pick my car up. Wednesday came , and I didn’t get a follow up in regards my car. So I called personally and none of questions were answered. I called today which is Thursday and I was transferred to service and was told that my car was still being worked on and should be ready by Friday evening. A bit frustrating, I know what I requested to be changed on the car would take time but don’t promise a customer something if you aren’t able to fulfill it.

Edwin always takes great care of me and my vehicle. I have been taking my car here for 4 years and never had a bad experience. I made a big mistake of taking my vehicle to Buena Park Nissan for minor service and realized how spoiled I am by Cerritos infiniti. These guys really know customer service!!! From drop off to updates on progress on service and recommended preventive maintenance. Of course they need to up sell you on other services but they never pressure you. I recommend this place to anyone. Ask for Edwin or Arcie. You’ll be in good hands. Great job guys.

Andre Sorrels is a great sales guy, helped out a lot. Super nice fun guy.

The staff there is very nice very respectful and of course its clean they helped my daughter with her car purchase above and beyond everything Great staff they listen they work with you they answer your questions they dont beat around the bush just all around great service you ask and they will provide you need they will try and help you I was very impressed I have not forgotten late reply to the review but its done My daughter is happy Im happy Thats what matters.

Worst experience ever at the service department seeking to get a part returned because when they fixed my vehicle and they didn’t put it back. Despite all the proof (photos) I had and despite the contact I had made with Bruce, he insisted on charging me for a part that the dealer had not put back in it’s place. He gave me no attention and gave me zero importance in regards to the matter.

The infiniti family is always polite and professional. Above all else, very helpful.

Professionalism and quality service at its best. Highly recommend this place. Staff was very helpful throughout. 👍

Reached out to them via Costco auto program. Dude called me with an excellent quote. Went over and picked up a brand new Q50 Sport, fully loaded at a reasonable price. I recommend this Infiniti dealership.

I brought my Q50 in for its 15,000 miles service. I bought my car at a different dealer but this location is closer to home. I made my appointment on-line and was able to reserve a rental vehicle. From the moment I walked in to the moment I picked up my car, I was impressed with the service provided by Edwin Rivas.Edwin took care of my initial maintenance requests and he also addressed some of the items covered under the warranty. He kept me informed and even texted me to keep me updated. His great sense of humor, his patience and dedication are impeccable. I can honestly say he is a good man. He even took the time to re-train me on the voice command system. Im sold on this place. Edwin Rivas is definitely an asset to this dealer.

Professional and cordial staff. Everyone is really easy going. They know to step back and give you space when you need it. I highly recommend this new and improved dealership if you are looking for an Infiniti.

Have a Qx56 and my check engine light came on. Called and spoke with John H. He was awesome. explained to me what I had to do and was able to get my car in almost at the end of the day. Nerd a catalyst and had my car ready right away..thank you guys for a excellent turn around. Really appreciate the good work.

I bought my q50 a few days ago, and it was the best car shopping experience I have ever had. Very friendly and professional staff. Our sales manager, Matthew, made the process to purchase a vehicle so much easier. Im pretty sure, that Ive got the best possible deal! Thank you so much!

Terrible customer service.Purchased batteries for my keys. That was not the problem. Asked to be refunded my $20 for the batteries They wouldn’t do it.Obviously, customer care is not their first priority. I will never go back.Very unhappy ☹️

I worked with Adam Ferris when I bought a G37 back in August, he was the best. Everything was explained clearly and with expertise. I forgot my checkbook and they said they could work around it, I just had to mail a check later (I live in SF) and it was fine.Also I had to return a rental car at Long Beach Airport and Adam offered to see if he could pick me up from the airport and drive me back to the dealer. Top notch customer service, Cerritos Infiniti and Adam Ferris were great. Definitely give them a look. And obviously I like Infiniti too!

Great, just how a service is supposed to be. Very satisfied.

I really wish I didnt have to give them a star! I am getting service down to my car and my Wife that has our 8 month old baby doesnt have a ride home because we are 3 miles out of their drop range. #justlost2customers

Overall, I had a great car buying experience at Cerritos Infiniti. I will definitely be recommending others to this dealership. Adam was great and made the process as smooth as possible. I could not be happier with my new car!

They do not care about customers who buy used cars.

It was a pleasure to work with Ryan Taylor at Cerritos Infiniti. I had been searching for the right car for some time and had some experiences at other dealerships I would call less than impressive. Ryan provided me with the best car buying experience of my life to date. As a result I would highly recommend him to all of my friends and family in the Los Angeles Metro Area. If youre looking for an Infiniti, the only place in the LA Metro area to go is Cerritos Infiniti.

I have been loyal to the Infiniti brand since 1997. Whereas, I would always go to Cerritos for service, I never went there to purchase my vehicles. I live in Compton, and I always traveled to Mission Viejo (MV) where I thought I could get the better deal. Not anymore. I just leased a 2020 QX60 from Cerritos and I got the best deal ever. How do I know, I went to MV, Kia for the Telluride, and final destination Cerritos where Richard and Byron not only treated me like royalty they really did give me a good deal. Remember too see Richard and Byron theyre the best and also a shout out to Ali in Financing, he was cool too.Thank you everyone.

Excellent customer service, I have come here twice and both times the service reps have been polite and very informative when it came to my vehicle. The free coffee is my favorite thing about this location.

Sam was very knowledgeable on all of the cars we looked at and he helped us pick out our car. He was very pleasant to work with. Great personality! Buying our car wasnt a great big headache like it is at most dealers we have purchased from before.

Andrew did an amazing job helping me find the PERFECT car for me. I let him know what I was looking for, what I can afford at the moment, and he did everything he could to help me walk out with a beautiful new Infiniti. Ever since my first Infiniti, I have always only gone to the Cerritos Infiniti dealership to service and purchase my vehicles. Everyone in there is very nice, honest and very professional. Couldnt be happier with Andrew and the whole teams services at Cerritos Infiniti. Thank you!

I recently purchased the QX80 and I had a great experience at this dealership. Car buying can be a hassle but my salesperson Ryan Taylor made sure I had an awesome experience. He was honest and up front with no BS. I told him what I wanted and he made it happen. It was probably the quickest car buying experience I have ever had. If you are in the market for an Infiniti I would highly recommend stopping here and asking for Ryan.

I had a great experience with this company. Adam Ferris did everything super fast and professional. It was my first lease. He explained me everything in details. No tricks, no bullshit. I was approved in one day and in the same day Ive got a new Q50 as I wanted. Thank you Adam!

If you need service on your Infiniti, Cerritos Infiniti has the best team of service advisors out there. Isaac and John are the advisors I deal with when handling my vehicle, but the whole team is highly trained. They are always pleasant, helpful and very knowledgeable. My car is always ready when promised or even before.

Hello, my best friends mom just purchased a vehicle from this dealership about 3 months ago and she noticed about a month ago that her navigation started acting up and it kept freezing up on her. So she brought it back into the dealership so they could fix it, and it wasn’t just the navigation, it’s the radio and the phone and basically everything electronical would freeze up on her. They ended up keeping her car for a little over a month now because they can’t fix, and I guess their own company built the navigation too...but anyways, now they want her to pick up her vehicle because they don’t know how to fix it. So if you ask me, I wouldn’t buy a vehicle from them because they can’t even fix her problem and their just giving up...

Cerritos Infiniti has definitely topped my expectations. Matt C. and Jesus V. were the ones that eventually took over my car buying experience. Of course, there were other salesmen that helped out by having me test drive cars and giving me other options on cars when I didnt end up liking the car that I originally wanted. I thank them for that because I would have strayed to a different car, altogether.Almost half of the cars that I have ever owned has been an Inifiniti, and am super glad that I was able to get a good deal on my 2016 Q70.

I checked the inventory on line and submitted an inquiry. I went today and ended up with the car my son wanted. No hassles and great customer service. Very straight forward.

Very professional, & helpful knowing we were just browsing.

Very welcoming at Cerritos Infiniti. Everyone was nice and professional. Would recommend to anyone looking into buying a car.

Cerritos Infiniti is the place to shop for a car. The service is great, everyone is very friendly and helpful. My husband walked out the proud owner of a used Infiniti after wasting many hours other places. We should have known to go there first since we bought a car from them in 2003. Sang & Luis were great! I highly recommend Cerritos Infiniti.

Just purchased used 2019 Infinity Q60 and my Family had a horrible experience with used car Manager Clay Van Hok. Clay is rude and should not be in managment position. Clay Van Hook gives Infinity a bad reputation. If you decide to go to Cerritos Infinity Stay Away from Clay Van Hook. I wonder why Cerritos Infinity has him working in there Dealership?

I had an amazing experience at INFINITI of Cerritos with the help of Perla A.I am a very un -decisive person I go back in forth so much and Perla was a trooper she was attentive and understanding to my needs. She was kind and not only did she deal with me but with my army of family I took with me to help make my decision she was amazing explaining things to me in english then to my parents in spanish. She was just awesome!

Ask for Edwin in Service, nice, professional and not your pushy when recommending additional maintenance. Facility is spanking new & clean but bring your beverages and snacks, there is no vending machines.

So far so good. Service coordinator on the phone was very friendly. Lounge area is top notch with free WiFi and coffee/tea/snacks. Free shuttle service as well.

Sang did great job getting me into the new car I wanted at a great price. Smooth transaction and excellent customer service. Ill be back when its time for my next car.

Took 2 days to reply an email. Definitely no customer service. Each email has a couple words. Sure they have a lot of nice salepeople. Nothing against the dealership but AVOID THE GUY W.P

Nice friendly staff!! Great location and never a disappointment 😊🕶

The customer service at Cerritos Infiniti is wonderful. I went in frustrated with my current vehicle and walked out feeling like a new woman after purchasing the car I needed. Grace Cerince provided exceptional customer services. Grace even followed up with how me and the car was doing the days and weeks following my purchase. Cerritos Infiniti gained a customer for life! Grace and the Cerritos Infiniti staff made me feel right at home. Thank you

I went to multiple dealerships before ending up in Cerritos Infiniti. Jovan and the sales manager, Carlton, were very helpful. They were very patient with me while I decided between multiple cars and crunched numbers. It was a great experience and so happy I made the trip up there from south Orange County!

First time going to this dealer the service and quality were great. With appointment I was in and out in 1-1/2 hours. Quick compared to others Ive been to.

Having experience with Sang, Ken and Luis at the Cerritos Infiniti was great.They were very helpful through entire process.I highly recommend the Cerritos Infiniti for the best price and great services.

Excellent help on ordering parts . Carlos and Juan are very knowledgeable, friendly and have patience when dealing with customers.

The overall experience was good from the service department always ready to provide excellent service. However, while getting my car serviced I received an appraisal on my car which was awesome. My former salesman was promoted to a new position and still came out to help me. My Finance Manager John is great. Although I was getting my car serviced I was going to upgrade my 2017 to a 2019. However, I had the worse car buying experience with General Sales Manager Joe Rodriguez, he was Very RUDE and VERY SARCASTIC I went to the restroom and came back he had left me to start helping our car customers and never spoke with me again and kept sending the young salesman to assist me. I had some identity theft issues in the past and Rodriguez never called me back to tell me anything about my deal. With all that being said I will remain a service customer for my car, but I will never consider purchasing a new vehicle as long as Joe Rodriguez is General Sales Manager.

I stopped by the Cerritos Infiniti just to walk the lot and quickly take a look at a couple of models my husband and I were interested in. As soon as I walked in the door, Gabrielle was approaching with a nice warm smile and greeted me. I usually avoid car salespeople until I know we are really serious about a car, but she was the perfect salesperson for me. She showed me the cars that I was interested in explaining all the many features, and before I knew it I was wanting to do a test drive too. Gabrielle was very helpful through the whole process, answering all our questions that came up, but never being pushy. We ended up buying the JX35! I had previously owned an Infiniti and knew it to be a great car, and we are now pleased to have purchased another with Gabrielles help at the Cerritos dealership. I would encourage anyone to go to Cerritos Infiniti for the cars and the way they handle their customers. Thank you Gabrielle for everything you did to make this such a pleasant experience!

Recently I was working with Cerritos Infiniti over the phone and online considering I’m a 5 hour drive away. I found the car I wanted at this dealership and negotiated the price and came to an agreement.After that they requested to run my credit which I agreed to since I knew this was the car I wanted. I requested the day off from work and had a friend do the same to drive me out there only to find out while we’re on the road that they had sold the car earlier that morning...I was told the car was sold to me and it would be detailed and ready for pickup the next day in the afternoon. How do you sell a car that was sold already? Thanks Jairo and management.

Wow. I sent a request for pricing and Sid responded right away. I was not even sure I was going to get the Q60 but he made the decision easier. From the start I got concise and honest emails with just the info I needed. Never pushy or aggressive. He was able to find me the car with the options I wanted at a killer price and had it all ready when I arrived all the way from San Diego. The process was quick and he was always respectful of our time. This is probably one of the easiest and most relaxed new car buying experience I ever had. If you need an Infiniti make sure you ask for Sid Karmokar.

The sales person was nice but definitely NOT well trained. He provided incorrect information, and forgot signatures on several documents. I was there for 5 hours and I only test drove to cars before deciding what to buy, and they werent busy. They told me it would be hard to finance me due to my FICO score. MY FICO IS 780 AND 20% DTI! Then I sat for an hour while they tried to sell me additional insurance even though I told them NO multiple times. After all was done, they still forgot signatures on forms AND they ran my credit 9TIMES! They ENSURED me they would only do one inquiry. DO NOT GO HERE!

I recently bought an Infiniti Q50 that was used. I also bought the bumper-to-bumper 100,000-mile warranty to go along with it. I then noticed that the tail light had a crack (we havent driven It for more than 20 miles), so we took it back thinking that they would switch it out without question. But, they assumed that we caused it and proceeded to deny us the repair. Now the crack is causing the tail light to produce water droplets. I would understand that they denied us the repair if it was New, but it is used so the car cant be perfect off the lot. So they are now charging me $850 for a sub $200 part and labor that would take 10 minutes. Infiniti is a GREAT company, BUT the people of Cerritos Infiniti provide bad service. NOTE: When buying the car from the manager himself, He had to get the broker out to Do the math for we were doing the math a lot faster than he was and he got confused. Im in love with the Q50... but when a company cannot provide adequate service, they do not deserve a great review. Infiniti (company) does get a 5star.

Came to Cerritos Infiniti to get a new car. Sang Cho got me into a brand new Q50 with no extra charge! I was so happy. It was unreal feeling. Hooray~

I went to this dealership twice, once while I was visiting several dealerships to test drive their vehicles, and the second time to actually purchase the Infiniti G37. Both times I had Sang Cho to walk me through the traits and benefits of each vehicle, and he was very helpful. During the test drive, he clearly explained the functions of the car as well as available pricing plans. Unlike some of the other salesmen in the other dealerships I went to, he told us everything we wanted to know about the vehicle without being overly talkative, allowing me time and concentration to get used to the car. While we were making the deal, he was very patient as my parents and I kept going back-and-forth in Cantonese, talking about whether we want it or dont want it and what prices we would be satisfied with. Overall highly recommended.

Wow What a Great Dealership AAA+++Top notch professional group with such talent and honesty. Joe, Nate and Jairo would not give up it took 3 days to get me the car and deal of my dreams. These guys hands down are the best run operation in Los Angeles and Orange County, very polite, friendly and trustworthy.I was referred from a good friend Rick Walker a GM at Acura to go see Bill Stevens the Gm here at infinity and his team will do you right. Well he Wasn’t lying, if you want an Infinity any model search no farther, call up Joe Nate or Jairo you’ll buy and love your next car and purchase from Cerritos Infinity, I just drove off in a brand new Q50 Signature edition, haven’t stopped smiling, Mr. Stevens keep up whatever your doing.The Guys were amazing. Your prices were amazing,I’ll be sending my friends family and co workers your way. Thank you all again At Cerritos Infinity your truly the best!!Mr. Ball

Ohh man this guy is just amazing! So far the BEST experience Ive ever had at a Dealership! If I was to recommend someone it would be this guy, Danny Antabli. Again thanks for everything, youre the best! Smooth ride all the way..

Chris Caballero was great, he was patient with me and seemed like a good dude. I got a great deal on the car I really wanted.

Had a 10:00 a.m. appointment to purchase my lease, waited 2 hours to see the finance department, and still not complete with all the paperwork! I had to leave and hopefully I can come back another day to finish the process and I drove all the way from Rancho Cucamonga to make things worse!Have to give them credit for striving to make up for the initial negative customer service! They did end up sending the salesperson all the way to my home later that evening, to sign, and seal the deal on my auto purchase...thank you for your efforts and much appreciation to your business for that!

Always a pastry and cup of coffee. And nice service.

. . . prices are high, Service is Wonderful. The picture says it ALL. John is a great guy, straight shooter, no BS, offers help as much as he could . . . John is the reason I keep returning.

This dealer has possibly the worst customer, unprofessional service. Tried to buy a pre own veichle and they try to give me a super high finance rate like almost trying to push me away. My credit score is in the high 600 and hey still could fine me a good deal. I felt like they didn’t even tried to help. Just went away

Recently leased a new vehicle at Cerritos Infiniti. Cerritos is the fourth So Cal Infiniti dealership that Ive worked with over the last 10 years. This transaction was the easiest and smoothest of the four. In and out of the dealership in 3 hours (including taking 4 test drives and a tour of inventory to pick the specific car that I wanted). Matt Cossentino was the salesrep who assisted me - nothing but praise for Matt.