I rent a lot. Best place to get a rental truck. The staff is super friendly, helpful, and professional. Trucks are clean and safety measures are practiced. Ive used serval size trucks and never had an issue. Strong recommend!
People were nice and helpful. However, prior truck cleaning left a lot to be desired. I went to put rental agreement in glove box and found USED dental floss, uneaten food, candy wrappers and about 4 or 5 previous rental agreements. Doesnt look like anyone ever checks trucks COMPLETELY!! Disgusting!!!!
The truck was very clean and worked very well. The gentleman at the counter was not to friendly. They originally didnt have the truck I rented but did offer me a bigger one at a discounted rate which was nice. Overall good experience just wish the customer service was a little bit nicer to deal with
All good.
Good service. My work vehicle is always in good condition because of penske.
Baking in the sun waiting for them to take the other trucks out of my way. They took the one I dropped off inside for service before getting me out of here. Rude.
Very impressed with the customer service
They need to closed this location or have better customer service they never have what do ask for it dont matter if you do a reservation when is time to do a pick up o its no ready or another *Bs*
If, you in need of a truck. Dont hesitate to go to the right place. Penske is the way to go. Highly recommended.
If I could give this company/location 0 stars, I most certainly would. The level of incompetency exhibited by all levels of employee are impressive. I had a terrible time dealing with Penske, specifically this location and the Jamaica location. They also have no regard whatsoever for solving the problems they create. The first time I rented a truck from them they called me five minutes before my reservation of 9am and told me it wouldnt be at the location I reserved it at and that I would have to pick it up in 3 hours at a different location. The second time (and the last time) they gave me a truck that broke down within 2 hours of picking it up. I sat on the side of the road for 5 hours while waiting for their roadside assistance and then had to unload everything into another truck at a different location. To put the icing on the cake they nickle and dimed me over the gas charges on the replacement truck I needed the next day to do the work I was planning on doing the day they gave me a broken truck. Kevin over at Central Islip is an absolute disgrace of a human being and Terrence over at Jamaica is even worse. After I called to complain about compensation for all of the issues that I experienced they had the audacity to tell me that I wouldnt be allowed to rent with Penske in the future, assuming I wanted to experience that kind of torture again in the first place. But hey! If you want to experience problems renting a truck, late pickups for reservations, and faulty trucks when they actually get them to you then by all means rent a truck with Penske.
Working with these people regularly because of a corporate contract is one of the biggest mistakes I could have ever made. Poor service, poor communication, trucks returned to the fleet without requested work completed and no communication, lazy service and a sorry excuse for a business. Ive been to penske service locations all over the country, and will with 100% confidence say this one is the worst!!!!
My 1 star is for the company and their procedures. I got my truck from Nc and droppedit off at this location. I mentioned to the guy the truck was leaking in the back on the two uper corners on each side. I mentioned it to him because it ruined some of my wooden furniture and didnt want the next person to go through the same. He then went to mark it down and said i did it. I of course told him i didnt. He went on to say can you prove to us that you didnt? I told him prove to me that i did. Makes no sense. CHECK YOUR TRUCKS!
Service and food... just awesome
Cool place.
Very quick to help
Loved it
Good clients