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Davis Visionworks
201 S Research Pl, Central Islip, NY 11722, United States
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Davis Visionworks
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jo
Review №1

I went in there when my warranty hi just ended a day after I slipped in some snow and scratched the lenses and broke my glasses. I spoke to howie and he is an amazing amazing amazing amazing employee there! I believe he is the manager. We were able to work something out and I really appreciate his compassion his empathy and sympathy towards my situation and made me feel like a valued customer.

Ve
Review №2

You better shop the sales or you will end up spending over $300 like I did for glasses I dont wear...Use your insurance...but the eye doctor was awesome.

ce
Review №3

Wow! Kim’s customer service was outstanding. She fielded all my questions and went above and beyond all expectations. A very genuine and caring person.Howie was knowledgeable & super patient answering all my questions as I decided on my options. Dr Yang was caring and informative as we worked toward the best options for my vision needs. The store was clean and the Covid protocols were top notch and efficiently executed. Huge thanks to the whole team there!

Je
Review №4

I was scheduled for an appointment ( the first appointment of the day) and i was still made to sit waiting while; staff helped customers picking up glasses ; continued to answer phone calls, and leave me just sitting in the lobby . What’s the point of making an appointment, if you’re just going to be ignored , and have other tasks taking priority over your SCHEDULED appointment? Very bad business practice . and i won’t be coming to this location again.

Ch
Review №5

NO.ONE.EVER.ANSWERS.PHONE!! Hold time is beyond ridiculous no matter the time or day. Maybe they should get a second phone line or hire people to handle the “unusual hold time” and volume. SMH

Pa
Review №6

Went there today. Mega was the rep that helped me place my order for new glasses. She was very helpful and very nice. She was also very professional. I will make it a point the ask for her the next time I go there.

An
Review №7

Worst place ever, it’s so sad the bayshore one closed!!! People here don’t care about customers like is a free service, vision works it’s great just avoid going to this store!!! Been with vision works for over 5 years but this site need new management ASAP!!!!!!

Di
Review №8

If I could give them no stars I would my house burned in November made an appointment for my daughter that is in second grade and needs her glasses for everything they made it for January 11th Show up to the appointment I was about 10 min late mind you I was trying to call an reach someone to let them know seems that no one ever answers their phones when I get there my appointment needs to be changed and now my daughter since November to January still no glasses horrible customer service no thank you taking my child else where

Ma
Review №9

All I wanted was my glasses readjusted bc it has been causing me pain, which does not take more than 2 minutes. However, because I did not have an appointment the dude wearing glasses. was like “it’ll be a wait” when there was only one other person getting an eye exam done. I sat there patiently but other customers who did not have appointments started coming in and he still helped them while I sat there for 15+ minutes and ended up storming out. Maybe if I was white he would’ve seen me quicker

Br
Review №10

Thanks to Auriel for his professionalism. He patiently helped to sort out the difficulty I was having with my new Rx and quickly got me in to have it corrected. Awesome job!

Da
Review №11

I am uncomfortable coming here due to the negative customer service experiences Ive had with Howie. When asking questions about appointments, I always receive a condescending attitude, and when visiting waiting for my appointment last time, I listened to him ranting about another customer right in front of me. He seems really angry and has never been polite. I do like Davis Visionworks and the doctors I had, but for this reason I am not coming here anymore. Please work on friendlier service.

Mi
Review №12

Had 12:30pm appointment, showed up at 12:10pm, it is currently 1:25pm and I am still sitting in my chair waiting to be bought in and not one of the 5 employees working have given me a update or a reason why it has taken so long. Could have called me to come in at a later time today if you are running behind.

Ed
Review №13

I went to this store since the location I have been used is close temporarilyI make my appointment to buy a pair of glasses since my current get brokeI though since is a chain store franchise might operated similar .I was wrong with my expectations . Doesn’t work even close . They don’t fallow the advertising current products from the franchise .I am only waiting the time to pick up my orderBut I can’t call this my store to keep felling my eyes prescription need . Not satisfied with the buying process .hope the delivery process get betterI applause the fact that they fallow the covid 19 guideline in a good standard

Re
Review №14

Brenda was an absolute pleasure, as well as the rest of the staff! She helped me find the perfect glasses at the best price. I’ve been to other locations, but this one stands out as the best!

Ka
Review №15

The eye Dr was very nice. Everything was very quick. Had good sale prices. I got my glasses in less then a half hour! Meghan was so helpful with picking out my glasses and patient. Will definitely come back.

Di
Review №16

I was very happy with my visit to Davis Vision. Meagan was so sweet and patient with me. She went out of her way to help me find the perfect pair of glasses and sunglasses. She explained everything thoroughly and I never felt rushed.

As
Review №17

Just doesnt respond to inquiries via phone. Not forthcoming, must ask in-person which during COVID seems unacceptable.

Jo
Review №18

So happy I came here!! The staff is so friendly. I was immediately greeted and started my appointment. The doctor explained everything to me as she did the exam. Auriel was so patient while I choose my frames. He offered suggestions but was not pushy at all. What a delightful experience. I highly recommend this location. I will definitely bring my family and friends here!!

Fl
Review №19

Love this place.... I’ve been coming here for a few years now. Awesome service. Staff super nice and friendly...

St
Review №20

Great experience with the staff and eye doctor. The receptionist Kimberly was very welcoming and offered great advice. The optician Megan helped me find a great deal and a pair of stylish glassses. I would highly recommend this store for the perfect pair of glasses and contacts. Thank you for the help and making me feel comfortable.

St
Review №21

Great place with a ton of options and very reasonable prices! Douglas was very helpful with showing me different frames to find the right pair that fit me best, and understood exactly what I was looking for (something fun, but not too wild). He was then able to explain all the different lens options at different price points very well, so I feel really confident about what I’m getting. Would definitely recommend.

Jo
Review №22

Ive gotten glasses here for years. Always receive great service and always leave satisfied. Amazing staff that cares!

Do
Review №23

Megan was awesome. I had my 2 young ones with me and she handles the chaos with class.. Highly recommend

Re
Review №24

Great staff! Very good with the kids. Doctor was very nice let my daughters watch during the exam. Auriel took very good care of us, great with my children. No pressure, let us take our time and suggested a better deal! Would be nice if the store took our insurance to cover the exam but even then was not bad pricing and I will still come back !

Ke
Review №25

Overall satisfying customer experience. Howie and Auriel are great. Jordan is good as well

Sc
Review №26

Excellent customer service! Would HIGHLY recommend coming to this store if your in need of a new pair of glasses! The staff was very kind and attentive. Howie was a HUGE help to me and was very patient. I walked out with a smile and a new pair of glasses of course! Thank you Howie

do
Review №27

I had the best experience in getting my glasses with Megan. She was professional,friendly she made suggestions on types and styles and took her time to make sure I was happy with my purchase. I have been telling everyone about her.

Li
Review №28

The young man who did the eye testing with the machines glaucoma, etc, was very clear and explained everything well. Good job!

al
Review №29

Waiting time on phone 20 minutesWeb site not working

As
Review №30

They where fast and polite, glasses came sooner then expected!

Fr
Review №31

Chris and the staff at Visionworks were excellent! Wonderful customer service, glasses came in a timely manner.

ta
Review №32

Great place. The staff was good to me and Jordan was very helpful.

Li
Review №33

Absolutely love this store! The staff and doctors were wonderful with my 5 year old son! They educated me on eye health and I am going back with my older son. Highly recommended!

ma
Review №34

Megan was great. Gave me the best service and prices

So
Review №35

Service here is excellent. Everyone is very helpful and friendly. See Howie he is great and helped me pick out glasses and contact lenses. Will always use this location from here on forward.

Di
Review №36

Nice location. Plenty of parking available. They have a wide selection for men and women, as well as for kids. The space is very spacious for easy browsing. The staff all seem very knowledgeable and enthusiastic to assist you in your needs and questions.

Ru
Review №37

I came in with glasses I bought from a different Davis Visionworks 3 years ago. The frame was stripped and they could not repair it, but they looked it up and found that they could give me a completely free replacement frame. They put an awful lot of time into trying to fix the original and then even more time in getting my account sorted out. I walked out with brand new frames for no charge. The service was beyond excellent.

An
Review №38

I dont have a Google account so I am doing this review on my sister in laws account.My name is Lynn Smollins and I had the pleasure of having Megan help me. She was very knowledgeable, professional and caringI am visiting from Florida and lost my glassesVery frustrating situation. She had my glasses ready for me within an hour. I am so happy to have met her.

Se
Review №39

Im please with the service at vision works, I received my glasses the same day within half hour I truly recommend it

Je
Review №40

Had a great experience. Timely and thorough exam. Thanks Auriel for your patience through the frame selection process and for being informative about my benefits and saving options.

Ja
Review №41

Its always a pleasure to shop there.The employees are always helpful and extremely knowledgeable about the eyewear they sell.

Ki
Review №42

EXTREMELY helpful staff, its always a great experience. Ive been to a lot of different places for contacts and glasses and honestly, I dont want to go anywhere else!

ya
Review №43

Auriel was very nice and helpful. He helped me find the perfect glasses! Very good service

Me
Review №44

Great transaction. Timely pickup for glasses and very helpful representative, Auriel.

An
Review №45

The eye exam and doctor were a good experience and the woman who helped me pick out the lenses was great. On the other hand the lenses are highly overpriced and after buying both prescription contacts and glasses I was given a pair of sunglasses for free however no case for the sunglasses so I had to spend additional money for a case for the sunglasses, this is unheard of for an eyeglass shop to expect a customer to leave with any kind of eyeglasses with out a case to protect them. I was also pretty irritated that after spending 300 bucks I wasnt given the usual cloth in the eyeglass case to wipe down lenses, when I requested one I was told they were back stocked also practically unheard of from an eyeglass shop. I wouldnt recommend nor give this location my business ever again.

Do
Review №46

New doctor and front desk staff definitely elevate the atmosphere of this store. Everyone is nice and professional, and theyre very inexpensive. Great store, and great customer service.

Si
Review №47

Dr. Joy and rep Auriel were extremely helpful and professional.

F.
Review №48

Megan is the BEST associates working at Davis Vision/VisionWorks. She was absolutely amazing at choosing appropriate frames that compliment my face, and it was a plus that she was able to find affordable pricing for me. I am now a permanent customer of VisionWorks because of the WOW service I received from her.

La
Review №49

A teenage boy who works there disrespected my mother because she doesnt speak English and didnt know how to fill out the paperwork. He made fun of her with other workers thinking my mother didnt understand what was being said. Hes bilingual and didnt want to speak to her in Spanish. Absolutely disrespectful and disgusting.

mo
Review №50

Great customer service and highly attentive staff. Always a pleasant experience when I go here. Highly recommend this location and staff and management.

Ci
Review №51

Auriel was amazing help! I had no clue what to look for and within 5 minutes I found my pair and was ready to go! All staff was so kind and gerenous and I was in & out!

Je
Review №52

Very friendly staff and DR, clean place and the guy at the front desk Auriel was very nice and helped me look for frames in my budget. Not pushy at all to buy expensive frames like in other places. First time here and would go again

Je
Review №53

Great experience. Great selection. Auriel was knowledgeable and very helpful. Lenses were in stock so it was done quickly.

Sh
Review №54

I came in today for my yearly exam and Auriel was great, the doctor was amazing too. I was so pleased with my visit!!

Se
Review №55

I dont understand how people complain so much about this place, maybe they changed management or something but went there for a pair of glasses and was treated very well from the welcoming staff to the doctor and I saw everyone was being helped out with good customer service. No place is perfect and if you went there and had a bad experience it doesnt mean the place is bad to criticize it like that.

Je
Review №56

Really great experience!! The whole process was quick and painless! Staff amazing and really helpful!!! Highly recommend!!

Na
Review №57

Brenda really helped me out on picking out my glasses and she really explained everything well to me

Me
Review №58

Randy was really helpful and the service was super fast and nice

Jo
Review №59

Was here recently for an eye exam and new glasses and contact lenses. All of the staff were super professional, friendly, helpful and informative. Was a pleasure dealing with this location!

Ch
Review №60

Had another great experience with this store. The whole staff is amazing!

An
Review №61

Quick help and very friendly staff. Auriel answered all my questions and took the time to see what my better options were with my insurance.

Ju
Review №62

Iv always used this location as my go-to spot to see the optometrist, order contact lenses, and choose new frames from their vast selection. The staff has always been kind, and honest. Anytime Iv ever had an issue (broken frames, needing new contacts in a hurry, etc.) this location has ALWAYS accommodated my needs. Thank you to everyone at Davis Vision, Central Islip!

Ki
Review №63

Avriel was great - really nice and informative. Made the process really easy.

An
Review №64

The choice of glasses is pretty good and doctors are nice. But some of the staff there is not very friendly. I had a discount with my regular health insurance thats why i went there in a first place. So i had to beg for my discount every time i was buying something and ask them ten time to make sure i get it. and they still would mess nubers up. Seems like people there have no idea how payment process works with insurances and discount plans.

Li
Review №65

New doctor is amazing!!! Absolutely loved how the manager was able to pick out frames for my face so quickly

Ke
Review №66

Auriel Castro was awesome and a pleasure to deal with.

St
Review №67

Had perfect customer service by howie , friendly staff all around and very helpful . My son needed glasses and it was a smooth deal . Highly recommend them .

Do
Review №68

Is an excellent service on the place, fast service and good people, a hundred points for this place 👌👍

Mi
Review №69

Was helped by Auriel, very thorough in explaining all my lens options and contact options, sized us me for frames and assisted in every step of way. Live closer to other locations but would go back to this one every single time. Auriel is an asset to your company. Also Dr Kalberer was very thorough and made me feel very comfortable.

Ca
Review №70

First time there. They were very quick and through . Definitely will come back

De
Review №71

Had a great experience here. I like to try on many pairs of glasses before deciding - they did not rush me and were kind and attentive.

P
Review №72

Nice front desk and doctor, both seem to be new from the last visit. Good change !

Ve
Review №73

Went today with my family & was very pleased with the service A+ service from Ryan...

Al
Review №74

Great service! Extremely helpful. We’ll be back. Thank you Auriel!!

vi
Review №75

Great customer service ! Love coming to this location the staff is very friendly and helpful

Ka
Review №76

She was so friendly and easy to work with ...❤️

Da
Review №77

Everyone was so nice ! I went with my mom and she loved it as well :)

Hu
Review №78

Everything is overpriced

La
Review №79

Excellent, fast service on the place and good people..!!

Ju
Review №80

Auriel and dr. Kalberer where a great help

al
Review №81

Enjoy sitting down with Megan glad to be a customer with good people in the company !!

ke
Review №82

Great place first time comer and was helped right away

Ca
Review №83

Staff was very helpful, prices good & help with insurance.

Do
Review №84

Very clean and professional & patient staff. Would highly recommend to anyone to come here.

em
Review №85

Auriel castro was very helpful and knows a lot about eye wear

ol
Review №86

Loved the doctor, staff was very patient. Plan on bringing my children in.

Ca
Review №87

Excellent customer experience and very professional!

Ar
Review №88

Are they open today?

Ri
Review №89

Auriel Castro thanks for the great customer service

F
Review №90

Great management, new doctors so it was a great experience.

Da
Review №91

Piss poor eye doctor had to go back twice.. The frame are cheap and keep braking. The reason they tell me is Im using my glasses wrong .. seriously lol

Je
Review №92

Quick eye exams and friendly service!

ro
Review №93

Jenny was wonderful and really helpful truly recommend this place !!!!

Jo
Review №94

Great people, fun and most of all helpful

Ta
Review №95

Nice place and great staff

La
Review №96

This place has the worst customer services ever, got my sons glasses here and they didn’t give me a cleaning kit with them... the girl who help me had the worst attitude... please take your business elsewhere..... run from this place

An
Review №97

Always great service.

Ju
Review №98

STAY AWAY FROM THIS PLACESCAMS TO BUY GLASSES POOR CARE DOCTOR GOT ME AND MY KIDS HAD TO GO TO A DIFFERENT DOCTOR SMH BEWARE

j
Review №99

Helped right away, friendly staff

To
Review №100

After being told someone will be with mewaiting 20 minutes and watching 2 people who came in after me being helped I left.

Information
7 Photos
100 Comments
4.4 Rating
  • Address:201 S Research Pl, Central Islip, NY 11722, United States
  • Site:https://locations.visionworks.com/ll/US/NY/Central-Islip/201-S-Research-Pl
  • Phone:+1 631-582-4719
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–6PM
  • Wednesday:Closed
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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