I worked there and honestly, I felt so bad for the patients, unfortunately, the patients didn’t have many Selections so they had to come to Apria. Apria would often lack cleaning the rental Materials even after they were received by covid patients, the higher-ups were very selfish and would short us on our p claiming they would fix it ( never did). We would often have to be forced to lie to patients about their equipment and the longevity of it out of fear of losing our jobs, I personally do not recommend this place to patients or future candidates It’s a awful place that sadly doesn’t care about the lives of the patients nor their employees I hope one day it’ll change, but definitely not with the higher ups that are currently there.

If I could give this organization zero stars I would. I have been trying to get in touch with them for over a month. My doctor has faxed them several times regarding the matter. We get no response. I have waited on hold for long periods of time to never speak to a soul. Left messages to never get a call back. I even called another location who just transferred me back to this location. All I want them to do is come get their stuff. I pray I never have to deal with this organization again.

Order was sent from my doctor on June 1 for initial setup of bipap. I have made four calls to the Centennial office about this and I still have not heard back from anyone. It is July 14. I see that there are 93 yelp reviews with an average rating of 1.3. How the owner keep his job??

There is nothing that Apria does right. Recently, they were supposed to ship an adapter to me 10 days ago (from less than 5 miles away!) and last Friday they said it was scheduled for delivery last Friday. Its Tuesday. Yesterday, they said there is no tracking number. Huh? They called me for payment a while ago. They could NOT tell me for what though. The charges seemed random, never the same... I asked them about the payment I had made a month earlier. Oh yes, it appears as a credit and was NOT APPLIED to my balance. HUH? If your life depends on Apria, I am sorry for you. We wont even go into their HIPPA violation a year ago, delivering the wrong persons device to me... OK?

AVOID THIS COMPANY AT ALL COSTS. If you have no other choice, make sure you keep a record of EVERYTHING because they essentially run a huge scam. There are no words to communicate how horrible this company truly is, and it’s shocking they still offer services. My whole family had Covid-19 and we were sent home with oxygen machines from a different company, Apria took it upon themselves to essentially steal the machines from our home, even though they had a massive logo representing their rightful company, and we received a 6,000$ bill from the company the machines belonged to. We were put in contact with the manger for Apria’s centennial CO location, Sheila, she was combative, arrogant, and incompetent. I have never dealt with such a horrible manager, she aggressively insisted that her company did nothing wrong, interrupted me several times, I actually had to end the conversation because all she could offer was instigating a screaming match, I have never raised my voice at a customer service agent until our conversation. For months I suffered severe emotional distress from this situation, In the end we had to go through a long process and file a grievance, low and behold Apria had the company’s machines. After Shelia had contentiously denied her company’s involvement, and refused to take responsibility they were able to mysteriously find the machines. Avoid this company, and if necessary keep a record to protect yourself from their ineptitude, 0 stars is an appropriate rating.

I received a bill from Apria that was incorrect. I verified with my insurance company what the copay should be. I have spent 3 hours on the phone to try to get this resolved. I wish there was a way to give 0 stars. As the time I am writing this I am still on the phone waiting to get this resolved. I have the insurance company on the line with them and they are saying that things were denied by insurance even though the insurance company said they were paid and provided the Authorization # The customer service rep was flustered and kept putting us on hold. Truly have no clue what is going on. To make matters worse after over 3 hours of trying to get this resolved the Apria Customer Service Representative hung up on me!!!! Terrible customer service!!!! Will NOT be a customer after this is resolved!!! Will also be filing a complaint with the Division or Insurance and the BBB!

First of all I wish I didn’t need their service and supplies! Unfortunately was hospitalized and discharged needing oxygen temporarily. The day of my discharge the oxygen was requested by Kaiser and was promptly delivered before I got home from hospital. A few days later called to request additional new cylinder oxygen . The representative said they don’t deliver an same day basis.....it has to be for tomorrow. She never even offer a 4 hour window frame time or anything. Called the next next ( day of delivery) to check on my portable oxygen request. I figured I would for my approximate ETA for my oxygen cylinders , Ashley nicely asked me what would be my 4 hour preference? At that point I said , wished they would have offered this to me yesterday! She apologized and send a message request to the driver , for RUSH !! I’m still waiting, called again and got Tammy who kindly said, they couldn’t guarantee delivery by Today ! At that point I was like , it’s not except able people rely on oxygen to breath ...... at that point I knew I was at their mercy and had say so ! After reading all the negative reviews, I decided to follow their lead , will this help their service??? Unfortunately I don’t know ? I need to start looking for other reputable companies that provide outstanding and caring service! The crazy thing my husband had been using them for his CPAP supplies and had never had an issue !

Worst company. I haven’t even gotten my overnight oxygen yet. They keep saying they don’t have the right info from my doctor yet my doctor says they sent it and talked to a rep. This company honestly doesn’t care and is an endangerment to the health care field and patients.

Wish this could be a 0 star review. Even if this company is offered to you by your health insurance GO ELSEWHERE. Especially if you need anything quickly! Expect 25+ minute hold times every time you call. They have incorrect contact info on the website, therefore causing the hospital to fax to the wrong # (not really the hospitals fault).. which resulted in my wheelchair not being available for my emergency broken leg surgery.

They are the very worst !!!! My husband was discharged yesterday afternoon , the first we heard from them was 10:30 last nite, the gentlemen I spoke with was very RUDE , I told him everyone was in bed and he was very sassy he said it would be here first thing in the morning , my husband had enough oxygen till at least 10 am . My husband called at 8 am and left a message , couldn’t talk to a live person on the message service they said they would call back in at least. 2 hours.No call back !!! I called at 12:30 and finally spoke with a person and she said his oxygen was scheduled for 5 pm , she is suppose to call me back with a new time he has been without oxygen since 10 am this is very much uncalled for

1 star because I have to. This is boarder line senior abuse. My mother had a bed fulfilled by their office and confirmed that her insurance covered the bed that she needs. 1 year later... yes 1 year! She received a phone call from Carolina at the centennial office saying it was charged incorrectly and that she would correct the paperwork and submit it. She said all is well and not to worry. That is the only help we have had and this has been months since we have heard back from anyone! We are at the point we have a medical advocate helping us resolve this.Now almost daily my mother is threatened to have Apria show up at the house to take the bed... I have had multiple conversations and my mother has dealt with this for months and months, almost daily. No one will get back to us and no one is correcting the incorrect insurance charge. Horrible customer service and I would never recommend them to provide any care or supplies to you.Please have an advocate or a family member to help you with this business. Truly a horrible way to spend your time with a family in comfort care.

THEY NEED TO DELIVEY ON THE THEY SAY AND JUST NOT SHOW UP BBB WAS CONTACTED YOU ARE MISSING WITH MY LIFE HERE. NEED TO SEE MY DRS AND WAS NOT ABLE NO OXYGEN BEEN ON HOLD FOR 20 MINUTES NOW CALLED AT 8AM

Had a hospital bed from Apria for one month dropped off and picked up on scheduled dates. Bed was picked up December 14th 2020 but today I got a letter saying I still have the bed and all the equipment and it insists that I return something that has already been returned. There were problems with the delivery and the pickup. The drivers did not come equipped with booties and the pickup came out of schedule 3 hours early and he didnt take one of the bedrails with him. I escalated delivery issues to management, but never received a call back. I also had crutches from them back in February that were delivered to the wrong address and I had problems retrieving them yet Apria billed me aggressively for the crutches even though I didnt have them. Apria gives poor customer service and no accountability for their actions. Apria contracts with my insurance company but next time Im going to refuse anything from this company and pay out of pocket to get services from another company.I also dealt with Apria in the past and the customer service delivery was poor and I was treated rudely. I thought by now they would have changed, especially because most people rate them with a one star. Apria has so many negative reviews thats a sign to stay away.When I called this evening they admitted that the letters are just sent out because some patients try to keep their equipment. The woman named Brandy who I spoke to on the phone said that I should just throw the extra bedrail away because they dont need it. I told her they need to come pick it up. I have signed paperwork showing that they picked up their bed and I surrendered it to them.

Held for more than 40 minutes, before finally giving up and contacting another company. Does this office have any staff?

Good luck ever talking to a person or expecting service. Longtime customer soon to be an ex customer.Loser customer service.Loser interface.Lots of automation if you like recordings.And threats of credit consequences if you tell them to come pick up equipment.The sickest greedy company you could ever find

0 rating as trying to work this business is the most exasperating experience I have had in the health care field. Employees seem to lack motivation to provide clear, informative or accurate information. Customer Service has been totally lacking at every turn the past 6 weeks. The issues seem to be pervasive Alice is the only bright spot I found and she was delightful to work with and that was only recently.

The only reason for a 1 is I cant give a zero. What horrific customer service. I have an ongoing issue I keep trying to get a supervisor to return my call because the agents have no clue what they are trying to discuss with you. SO far, 4 supposed Supervisor calls promised back to me and not 1 supervisor response. Apparently something in my bi-pap machine changed and not one word from Apria. Now they are trying to bill me hundreds of dollars for phantom charges and no one can explain why. My next step is legal action so my credit does not take a hit. I have no sympathy anymore. When I can find another provider, I will be moving quickly. It is quite obvious Apria has no customer service assistance and looking at their nationwide reputation, I cant see any future for them. It is a real shame because Apria used to be #1 for me and never had any issues until the last few years. They were extremely helpful and always ready to assist their customers. I have never seen a fall this far this fast from a reputable company. It is a shame they take their customers who rely on them for services and goods and turn them into adversaries.

If a hospital or Healthcare provider gives Apria as an option, demand an alternative or run, because this company gives absolutely horrendous service. I dont have a single good thing to say about them. They will only come between the hours of 11pm and 2am; what a joke. I called two days in a row before 4pm, both times I was told a service person would come soon, but I wouldnt get a call until 11:30pm. How is this acceptable?!? My mother had major surgery and needed oxygen immediately for when shes sleeping, yet your horrible customer service is so apathetic about the fact that they are dealing with PATIENTS to do anything about it. If someone had a serious respiratory condition, this company can easily get into much bigger trouble simply due to negligence. But I guess since they dont really have competition, they THINK they can do whatever they want. If youre so short-staffed, perhaps pay your workers a little bit more, since I know for a fact that these companies mint money and can easily afford to do so. I can tell that you guys dont train your employees well due to their lack of interest or care for what is supposed to be an extremely important and time-sensitive job. I hope this company really learns from its mistakes

BUYER BEWARE! Working with this company is a nightmare. I purchased a CPAP machine 4 years ago..it cost 1100.00! Everytime I would call to discuss my bill it was an hour process ..I never got a straight answer. I just purchased a new CPAP machine..when I found out it was being provided by Apria Health I was concerned. They lived up to their horrible reputation.. Ive only had my machine for 2 weeks and the nightmare begins.. payments are triple what they quoted me. I called them to pick it up..I will use my old machine until my Dr. can find a new source to purchase equipment.

I would give zero stars. We just got our old oxygen machine taken and the lady was just the rudest person weve had(makes Trump seem loving and caring). She was snooty because the machine was old. Hopefully she gets it tonight and toughens up. Goodbye to Apria forever!!

Helpful and friendly phone and dock experience. No complaint.

Where do I start? From tweaked out delivery drivers to missed drop offs and waiting for hours on hold, just to be told they don’t have what they said they were bringing. It’s been a terrible experience and I hope that another business can swoop in and take the business from them.

Maria really saved the day for me last week! I was stranded in another state, stuck in a hotel and desperately needed oxygen tanks. Long story. Apria’s closest location to me was about an hour away and when I called my home town Apria in Centennial, Maria somehow managed to get oxygen delivered to me...quickly. I am so thankful for her kind, quick and thoughtful help and care. Yay Maria!!

Carrie and Melody at Centennial Apria Healthcare are AMAZING!!!!!! always helping our staff out and making sure patients are being taken care of and being set up with the correct equipment!!!! Thanks for all you guys do! if it werent for you guys working there, our office would have to find another medical supply company to work with!

I received a bill in November 2019 for some equipment I ordered in May 2019. I ordered a year supply of CPAP supplies - only because the agent on the phone suggested it and said insurance would pay for it. Between myself and my insurance company we’ve called NUMEROUS times to try and get some compensation for this bill. Every time we call, the agent at Apria has told us that they’ve escalated it internally and it will be resolved in 5-7 business days. I, once again, with my insurance rep, called on March 31 and was given the typical “Call back in 5-7 days” runaround only this time I requested Apria call me back out of good customer service. They also said Apria doesn’t charge late fees but the amount on my statement has changed since I first received it - their statements are also not itemized and are pretty much useless. It has now been over 8 business days and I still haven’t received a call back and I still have a balance on my online account. I would be fired if I provided my customers with this poor of customer service.

This company started out great for me but no longer. Since I started on a home fill oxygen system it has been one thing after another. Four tries to get an oxygen concentrator that would actually fill my home tanks. I was given a regulator for a baby and Im in my sixties! Now I am on my fourth try to get the correct carry case for my D size tank. Speaking to the customer service reps is difficult as they cannot seem to understand what you need/want. So yes, stay as far away from this company as you can. Youll have less stress that way.Update:Two days ago an Apria representative actually called me to clarify what I truly needed,. Was I surprised! He spent a lot of time making sure I was getting the proper supplies I had tried to order. Today I received the package and it is exactly what I needed. So I have amended my stars to three. My praise to the man who called and set things right. I wish all my dealings with Apria could be so smooth.

Ten years back Apria was excellent. Today, Ill give it a 1. Every delivery Ive had in the 18 months Ive been on oxygen has been incorrect. If you have a choice of supplier, pick another one.

If you want good service use a different company. I depend on my oxygen deliveries and I end up wasting an entire day because they dont give you an ETA. They did before but stopped a couple of years ago. Now you call and they say that theyll call you back.good luck. For people who that have things to do like going to pick up medication or even to take a shower you are screwed because if you miss there phone call telling you that their here to make your delivery they move on to the next individual. Heaven only knows when theyll be back..It wont be later that day so you end up wasting another precious day. Delivery at 5:20pm ,he brought 5 cylinders, not 20 as needed. What a sorry company. I will be getting ahold of my insurance company and my provider. Enough is enough.

Having to deal with this company is impossible. They have never filled an order correctly for me. They deliver the device without prior scheduling and have my minor child sign for the delivery - not cool at all. The time it has taken to obtain the proper equipment boggles the mind. It is a good thing that they do not run an ambulance service for people would die.

I was scared due to all the reviews I read, and it admittedly tainted my experience. I was expecting the worst. However, Apria (contracted through Kaiser) called promptly following their receipt of the order for an O2 machine with a humidifier attached for evening use only. An Apria employee delivered the machine shortly after. (They initially had my name spelled wrong, and then the delivery person wrote both my name and address wrong. He said it was a new machine, but later said it had some 900 hours on it, so it wasnt new.) I realized after he left that there was no humidifier attached to the device, and the service person had not mentioned it. When I called this morning, they said that it was an attachment that was being sent by Fed-Ex. So all is well. There are some communication snags and it seems like the workers have to dig through their system to find answers, but it all went well. At every juncture, they did ask if there was anything else they could help me with.Im updating this. Apria read my review today and immediately called to see what they could do. Now thats good customer service. Im actually impressed. Few companies actually do that!

I am trying to set myself up for success and having difficulty. I was sent a mask but as it turned out, I needed a full mask, they sent me 2, charged me $556.00, also missing a strap that went with it. I didnt ask for two because I wanted to see if this new full mask worked, it did not. I went for two fittings. I wasnt measured or had the opportunity to try a mask on. I now have to wait until February for another fitting.After seeing my Ophthalmologist, he gave me a website to order a mask that should work well for me. Theyre return policy is 90 days as opposed to Aprias 30 days.Also, billing has been difficult because I cannot understand the person on the other line. What a mess and I am exhausted.This is there specialty and I get better advice from an MA at my Ophthalmologists office?!I have UHC on the other line and I am reporting insurance fraud.

Once the local people - especially April - got involved, my father got the oxygen equipment, etc. he needed. Dealing with Customer Service on the toll free number is impossible. You really have to be diligent about staying on top of things! And document each conversation. One day they say there is no prescription and the next day magically the delivery appears. Dealing with Apria is hard work, no doubt.

Received a Script from my Doctor to purchase a Ten unit. Went to Apria to pick up the unit and they told me the my deductible was 42.01 for the purchase of the unit. paid them by phone. Picked up the unit locally and they wanted me to sign a rental agreement I told them it was for purchase and they told me yes. Upon getting home i notice it was not a medical grade unit. Wen back to Apria and spoke with the the Branch manager and he agreed. Signed the paperwork for the return and they were going to try and identify another unit that was a medical grade unit. I never heard back from them so i purchased one from another medical company via the script. about 3 week later then knocked on the door dropping off another unit and we refused it. Called Apria for my refund and never received it per the branch manager. Now they are telling me it was a rental unit and will not refund me my deductible. We never even open it AND THE BRANCH MANAGER WAS IN AGREEMENT WITH THE REFUND.

After 8 months, prescriptions from 3 different Drs, still no portable concentrater on the way for my mother. Apria customer support keeps saying the prescription is incorrect and Drs have sent new prescriptions. The latest Dr is a Pulmonary Critical Care physician I would be amazed if someone who specializes in breathing didnt correctly complete the prescription.Two weeks later the saga continues.I called last week and got validation that they had a correct prescription and would be contacting us within 24 - 48 hrs.A week later (Today) I called again and again they validated that they have a correct prescription and will be contacting us within 24-48 hrs... We are leaving on a trip in one week .... I hope they get their stuff together as this is necessary for our trip

If given the option of using Apria Healthcare again or dying because I don’t have oxygen, I would probably take dying. I believe the scammers from eBay provide better customer service and products. How this company is still in business is beyond me. Their customer service is horrible. I have spent over 6 hours on the phone with them trying to get oxygen for our newborn. They routinely missed delivery windows, or not delivered at all. They have been unable to update our insurance provider when I have told the last 8 people I have talked to our insurance information is not correct. I am not sure I have ever dealt with a worse company. In the end this review with accomplish nothing. You need oxygen, your doctor/insurance will use Apria and in the end they will provide you with the same nightmare experience they have provided me. My advice to you before ever calling them is to get drunk. It is the only way to survive the experience. Trust me.Just finished our final oxygen process with Apria. I spent approximately 30 minutes on the phone with a representative who again quoted the wrong insurance provider. After going back and forth with him that it was for equipment pick up and that a script was sent by the doctor he finally “found” it. The next day for pick up they called my wife who went back and forth with the representative about it being a pick up and not a delivery. After repeated attempts to tell the representative it was for pick up, the representative said...”let me check. I will call you back” and hung up the phone. I guess that was the expected way of ending our service with Apria. No clue what service they were actually providing. Par for the course.

Do not do business with these people unless you have no other choice. It took 2 months to get a wheelchair and CPAP sent out and then the CPAP got sent to wrong address. After being on phone with them almost daily for over a month. Nightmare to deal with.

OK. I need to join the zero stars group. I received a CPAP machine and within 2 days it burned up. After endless time on hold, I finally got a representative. Then on hold again, then the call drops. Nice. After all of that, instead of a quick swap out at the branch office. I have an appointment a week out to bring in the unit and then who knows what. So no machine in the meantime. This is terrible. Its a good lesson on how NOT to run customer service.

Avoid Apria if you possibly can. They messed up my billing completely. I have never worked with a worse medical equipment provider. If I could give them negative stars, I would.

Constantly having issues with this company. The left hand doesnt know what the right hand is doing. We placed an order for an o2 travel concentrate for an upcoming trip back in April. We then get a call 6 days before we leave saying its not available and is in California. So frustrated because this is not the first time this has happened. They dont have a local number to call you always have to do a national number and be on hold forever. So infuriated with the constant miscommunication, lack of follow through, and just overall terrible work. Would love to be able to go through another company, but this is what our insurance authorizes so we are stuck.

They thank you for beingthe best part of Apria healthcare. Thats because theyre the worst part. The customer service is abysmal. They lie about delivery, and cant manage to delete obsolete information from the system. If my insurance didnt require it, Id never, EVER deal with Apria again. As it is, out of pocket costs are worth not having coverage for most equipment if I have to deal with the panic attacks this company causes.

I returned a device to the local Apria office in Centennial, CO and one year later received a letter about denied claims and asking for my assistance. The letter set a deadline that was two weeks prior to my receipt of the letter. I called the phone number on the letter and talked to a couple of offshore personnel, but am not sure that they understood me...I certainly had difficulty understanding them. I tried several options to talk to someone in the Centennial, Co office, but was informed that they do not accept incoming calls.

Like another reviewer I wish I could give Apria 0 or negative stars. I came home from hospital this evening one oxygen from Apria. Called to have more delivered after getting home. Lousy customer service, poorly trained personnel, failure to honor promises of callback. That oxygen is gone. Called again and more runaround. Promised callback and delivery. It is now past 12:30 am and nothing. I am rep o rating them to the hospital tomorrow. I will have to go to ER if I get into trouble.

I really wish we could give 0 or negative stars. I have been through absolute Hell with this company. AVOID THIS COMPANY AT ALL COSTS!!! I do not leave reviews, but I had to save someone from the insanity that I have been experiencing. Hours upon hours upon hours on the phone with customer service to be transferred ELEVEN times...and thats just the phone call this morning! No employee knows anything about my account or the orders that Im PAYING FOR that were supposed to be on my doorstep two WEEKS ago. I feel extremely sorry for everyone using this company for their health needs. Money is priority, not the health of the clients/patients that they suck money from.

Exchanged some medical equipment within the 30 day Alloted time. Which they said it would be free of charge, then went ahead and billed my credit card without my permission anyway, lied right to my face, stay away from these guys!!!!

If I could give 0 stars I would. The rep set me up for recurring BiPap materials stating my insurance would cover it. 1.5 years later my insurance declined them, stating they never approved that and I received a bill for $1142. I contacted Apria, they told me I needed to contact my insurance. I called my insurance they said it was Apria who needed to own their mistake, but they would put in a dispute on my behalf. 1 month later Apria charged my debit card $1142 causing multiple overdraft fees from other bills. Apria told me they would review it and refund me in 5 days. Meanwhile, I am broke. Worst company ever.

Conflicting answers depending on who answers. Youre given a 9 hour window of when theyll show up. They call you when theyre 2 minutes away so you cant go anywhere. They even set up a day to pick tanks up and never called. We called them two weeks later and they didnt know anything about it. Awful customer service. Avoid if possible.

My doctor order oxygen for me on 9/27/2018 and I am still without. I had purchased a concentrator from Apria and was told that they would service it as long as I needed it. I have called and left messages for the Centennial Branch Manager 5 times but he has not gotten back to me. All they care about is the insurance money, not the health of their patients. I wonder if I will die before I ever gar a call back!!!

I figured Apria needed a positive review, so here it goes... First, my husband has been using Apria for several years for his nighttime CPAP consumables. We’ve only had a single problem with them. The resolution to that problem wasnj’t exactly satisfactory, but still, it was only one problem...I can deal with that.On the other hand, I’ve recently required supplementary oxygen. I became ill while visiting a friend in Albuquerque and needed to get home where I’d be set up with home oxygen. The apria store in Albuquerque brought me a concentrator to the hospital within hours of being called. I was impressed with their speed and their friendliness. When I arrived home, the store here came out the same night and set up my home oxygen - and I didn’t have to call and request anything. They coordinated everything. I was really impressed.Further, last week I had a doctors appointment where they restarted my oxygen. A depressing thing, no doubt, but they were at my house with everything I needed within hours.I’m sure they’re not perfect - no human is - but I think that, given the hundreds of new orders they receive every week from all the hospitals and doctors in the area, they’re doing a great job. I really have little to complain about.Having said that - as you read your reviews - remember that people with poor experiences are the ones who feel compelled to share their story. People who receive great service expect it and don’t feel a need to share. As you read stories about a bad experience someone had somewhere - consider how many good experiences aren’t being shared in the same place. I’ll stick with Apria.

Avoid like the plague! They picked up their equipment in August but they still keep billing us as if their equipment is at our house. Whenever, calling their customer service their only response is we have no record of any equipment being picked up. Its been a complete nightmare for our family and we hope you can avoid dealing with Apria. I will be a lifelong detractor due to my experiences with this company.

Absolutely terrible customer service. Wont even give you a window when they will show up and often dont even show on the day they say they are coming. They asked about tanks they said I had that were returned over a year ago and they were only used temporarily.

RUN AWAY!!. They will sell you whatever makes them the most money without nay consideration for what your needs actually are. If youre fortunate enough to receive a supply order it will be ,at best, incomplete. Good luck trying to call them after 20 minutes of responding to their incomprehensible IVR system you will be connected to a person who may or may not actually know where they work, much less have the ability to answer even the most basic of questions. BEG your provider for another option!!! As a alleged health care provider Apria is dangerously negligent!!

Never had any interactions with this branch, but the company as a whole makes cable and airline customer service top notch. I dont have a choice of providers because of my insurance, but according to Kaiser, that may be changing due to the high number of complaints they receive. I would personally rather do business with a mob loan shark rather than deal with a company that in contrast, made my IRS audit feel like a spa day. I sit here on hold, for over 14 mins, just to reorder supplies. I am giving them till I finish writing this to answer. If they dont, I will just go pay out of pocket. it has to be less stressful then dealing with this bunch of twatwaffles...

I went in recently to get new supplies for my c-pap machine and the technician Chris gave me a used one that had hair all of it. He gave me a new mask and said this was the most popular that I should check it out and let him know if it doesnt work. I took it home and it didnt fit. I went back to get a new mask and Chris said he was unable to take it back because it touched my nose. I asked why he sent me home with it to see if it works. He said he would try to order me a new one and I should receive it in 10 days. It has been three weeks and I havent received anything and he wont call me back. I bet he is getting sleep at night!

My insurance has a new requirement for prior authorization before they pay for CPAP machine and supplies. I called their customer service to give them the number to call to get prior authorization. The woman I spoke to was completely incompetent. She had no idea what I was talking about, and didnt even know how to start. I had to ask her to look up my account, and tell her when they filed the claim. I had her record the number for prior authorization on my account. Then she tells me that they are unlikely to call it at all. Evidently a different department handles this. She was going to just record the number with no explanation until I asked her to put a note with it explaining what it is for. At the moment, I have pending claims, and Im just waiting for them to be rejected by my insurance and for Apria to stop sending supplies, or send us a bill. Wasted 15 minutes, and expect to waste many more soon.

This company does not care about clients. They provide a poor service for money. It’s a shame there are no other choices. I would not chose this company if I could find another one who would provide the care I need. We are trapped.

Every review is accurate there is zero customer service. Try calling after hours.... Only thing they do is say call 911 via a recording. Puts you on hold for 2 min then disconnects.

Today was an even worse experience with customer service hell - I unfortunately had to order some supplies. I ordered them online the other day, they have my card on file, figured everything was fine...NOPE!Got a message from them marked urgent, called them back, 1st person had no idea why they called. He said I had a balance that had been sent to collections for over $1000! I said that was supposed to have been wiped out because it was their mistake. He sent me to billing - on hold for over 15 minutes, had to hang up.Called again, asked for billing, eventually talked to someone who could only see 3 months of statements so they were sending me to upper billing. No clue who they are cuz they never picked up. Their original mistake was all of a sudden charging me $100/month rent on a CPAP machine Ive had since 2009! When I found that out and called them they said oh, youre not a cash customer? oops. Apparently never fixed it and sent it off to collections. Guess I get to spend my morning on hold with Apria. My last comment to them will be CANCEL MY ACCOUNT!!!!!

Absolutely horrible!!! One of the worst businesses Ive even done business with. I walked in at 1:35 and all I was doing was picking up a machine. I was the ONLY person in here. Its 2:01 and Im still waiting here and four other patients have come and gone. Ive been pretty polite so far but am losing patience. This is my first review but about my 50th bad experience with this horrific company. Now 2:05 and they claim someone is coming to see me. And no....no one has an appointment. 2:08 and counting.

I went and got my new CPAP supplies it was a long way to drive my new supplies work well but they lied all of it was not covered on insurance and now I have a bill for almost $200 cuz I cant afford

This is the worst customer service ever. Half the people that answer the phone are unable to understand and the other half are so rude and unhelpful.If you can use any other company, I would highly advise it.

I agree we need negative options for these jack asses.doctor ordered oxygen yesterday to be delivered yesterday it is 735 pm the second day and still nothing i am a 35 year old asthmatic and have been without. Oxygen now for almost 24 hours. And none of the customer service agents speek English well. Enuff to understand

Worst customer service in the world no communication with the dr office or the patient they cant even read a prescription I wouldnt recommend this company to anyone ur better off with a mask and hand pump for ur oxygen

For the last two 2 years I have been receiving phone calls for delivery, service and billing for an Apria patient. I always tell Apria that they have the wrong phone number and was once Givin the patients name and learned that their phone number was one digit away from mine. I keep receiving the phone calls used to confirm and allow delivery, but after more than 20 hours on the phone to outsourced phone centers in India I have been unable to get this company to correct their information and correctly contact their patient. Everytime I ask to speak to a super visor I get put on hold indefinitely or hung up on. I now have more than enough data for a HIPPA violation and will be filing that this week so that hopefully they will contact their actual pantients. Just FYI HIPPA violations cost on average $10,000+. I will drop my claim if you fix your system.Edit: after more run around the patients name is something like Hong Nguyen. First name is a guess based off of a phone call while the last name is a common one. I only post this information to provide a public record. I have all of my phone logs and conversations (Colorado is a single party consent state).

I would very much like to give 0 stars like the others. Customer service is non-existent. Hold times are ridiculous and when you do talk to a person they are rude and provide little help. I tried repeatedly to schedule service and that took 6 months. Because of Insurance I could not change providers, but given the choice I would go with someone else!! Unfortunately, because their is little choice of providers I dont think Apria is too worried about the need for making improvements.

Your company needs hire people who have English as a first language. Every time I speak to a customer service representative who are South East Asian or Latino my order is cancelled. If I need oxygen bottles, I need yo pick them up myself

Worst customer service. They seem to read from a script instead of responding to the conversation. I cancelled my order to return everything and they mailed me refill supplies immediately after the close my account and everything associated with it conversation. At the end of the call they asked if I wanted to put a credit card number on file, for an account I was closing. Just doesnt seem like I am talking to real people more like broken robots. I was beyond frustrated everytime I tried calling them.

The reviews are spot on. This is hands down one of the worst companies to deal with. If Id known I had a choice when my doctor sent me here, I would have run far away. You cant get anyone on the phone, they changed the location of their office and didnt tell anyone with appointments, so everyone went to the incorrect location, etc, etc. It clearly is just a horribly run company, avoid it if at all possible.

Call and call only to get disconnected before I even before I talked to someone. Called today only to leave a message for someone to call me in 2hour I got no call

Ask for an itemized list of charges. Here you will find that they charge 50% more than what is listed on the website. The dont take accountability and blame the insurance company that the charges are $1600 for a listing of $800 on their site. Scam!!!!!

I would gladly give Apria ZERO stars if I possibly could. WORST company EVER! In March they showed up to take away my oxygen without notifying me and without the doc approving it. My doc ordered another nighttime pulse ox test at that time to make sure I still needed it. Its now May and I have battled Apria to get this taken care of. First they claimed my doc didnt send over the order. He mailed it, faxed it, and called it in. I then called and got a different fax #. That worked, but they still didnt call me to set it up. I have called at least 20 times to the main number and put in the extension code for the person I am supposed to talk with. That extension says its going to Valerie, but the voice mail doesnt belong to Valerie. Its some Melissa person. I dont know how I got lucky this time, but Melody answered the line this time, and she promised me that I will have my nighttime oxygen test tomorrow on my doorstep and then picked up again on Wednesday with results to the doc right after that. Im tired all the time and wake up with headaches constantly. I use my CPAP machine religiously, but I know I need the O2, well. Please help me, Apria!

There has to a better alternative there. No reason to be late for deliveries lm a. Driver my self learn how to route you guys & learn to call the CUSTOMERS U people stink your CUSTOMERS service is awful

APRIA HEALTHCARE IS WORSE THAN A CPAP.Lady at the local branch obviously has zero training on the CPAP. Told me The heater is for those cold nights. Had no idea what the humidity setting did. Five minutes spent reading online and I had far more knowledge. Customer service and ordering is done from the Philippines, and that is a circus at best. Company was sending supplies to a house I lived at 15 years ago (No idea how they got that address, I know I didnt give it to them.), and then they sent me the wrong supplies once they had the correct address. Then they said they couldnt send me the correct supplies because my insurance had already paid for my supplies for the quarter. I finally gave up and went to call the local branch to return my CPAP today, but no one answers the phone there. Spent 25 minutes on hold to actually talk to a person to arrange the return of device today. REALLY, REALLY BAD COMPANY.

UPDATE: After having been told by an Apria representative four monts ago that I had the usage and period needed to confirm a machine rental into a machine purchase and not further rents, they now claim I should still be paying rent. Im already past 45 minutes on the line with someone who also seems long periods of being on hold to determine the most basic things about my account.If you need home health care equipment, such as oxygen, I urge you to RUN, not WALK to any other resource than this one. There are constant problems with every aspect of the CPAP machine operation I obtained from them, every attempt to do anything other than order more costly supplies is an ordeal (Ive spoken with SIX different people trying to fix the current problem I have) and you will be barraged with robo-calls trying to sell you more stuff. These people should be shut down for running a con on mostly aged people who just give up and let Medicare/Medicaid pay for their incompetence - and big management bonuses. It appears that they are both incompetent and

Terrible run around for the client. Apria is so disorganized between its silos of departments. Trying hard to just get the new Bi-Pap equipment. Constant bad information from 800#s resulting in us chasing the order to get needed medical equipment. Centrix: Called Apria and the machine is ready to pick up > Apria: We dont see your order. > 7 calls and 2 days later: Apria: I see the order, I need to process it. OMG! Apria...Fire your Ops VPs and bring in real leadership to clean up your back office processes. You have too many departments and ineffective systems to track a single order. Patients... Pick another Medical supplier, if possible. Warning: DONT EVER DO Aprias RENT ONLY contract... Buy it straight out and get reimbursed from your insurance company.

Read every single review and BELIEVE them ALL! Poor customer service is seriously an understatement. These people are playing with peoples LIVES! From my first interaction with their liaison JOEY - he came in with a broken valve on the oxygen equipment. Which should have been my first clue. Then once he goes back and gets a replacement, proceeds to guide me with assurity to give him a call on his cell as soon as I get home so one of their drivers can drop off a home oxygen unit. Well I got home just before 6pm - called Joey and left a msg. He called back within 15-20 minutes (this was the ONLY thing that was done right - well it was just a front because he said he spoke to the Denver branch -one hes claimed to have not worked with - and spoke to the driver who claimed he was loading the truck with my unit and should be on their way in 30 or so minutes and that the driver WOULD call me. When I asked Joey for the drivers name so I knew who to expect...he couldnt even give me one! Basic common sense and customer service is - Paying attention to details and follow through! Fast forward...Well an hour went by and nothing. No drop off, no call. I called Joey- no answer, left message. Another hour goes by, I call customer service which they should rename, customer run around because when telling the rep of my concerns she was beyond indifferent and extremely non-helpful. I should state that prior to my speaking to her - when going through the automated system- my phone number wasnt even recognized in order for a delivery estimate to be offered! The CSR kept giving me half assed answers - all indirect and deflective of what I was asking her - basically rebuttal go-tos of the customer service profession. She gave me a general blanket statement that it is the drivers choice on whether or not he gives a courtesy call to customers prior to drop off. Mind you its 830pm at this point and Im a single mom with young ones and they honestly feel its Ok to show up AT NIGHT without notifying the customer. Fast forward- I wait another hour and call back to ask for a manager - which there rep tried to triage that call too. After 25 minutes on the phone - i get a manager she gives me the runaround too. By this time, Im livid! And of course she was absolutely of zero help as well. Claimed to ve filing a customer complaint on my behalf which could take 48 hours to process?! REALLY?! ITS 11PM AS I TYPE THIS AND STILL NOTHING! MEANWHILE IM NOT SLEEPING BECAUSE IM DISTRAUGHT ABOUT MY 9 YEAR OLD NOT HAVING HIS OXYGEN SO HE CAN BREATHE! If anyone is interested in filing a class action law suit - please reach out to me. As a former social justice advocate and community organizer - IM BEYOND READY FOR THIS FIGHT!I seriously wished Id looked at reviews before making them my decision but when this place is a company of SUGGESTED providers - you think theyre reputable and have some basic integrity tactics! No. Wrong. I have contacted the hospital to make other arrangements and to find me another company as well as file a formal complaint with patient advocates and a release manager to advise that they should no longer be associated with APRIA because their reputation is diminshing AND the possibility of lawsuits for toying with peoples LIVES!This isnt like someones car needing repairs where alternative solutions of getting around are present... this is OXYGEN AND PEOPLES LIVES!DO NOT DO BUSINESS WITH THEM!!! AND READ ALL THE COMMENTS BECAUSE NONE ARE A LIE!They dont deserve any stars.Update: at 11:30pm I get a call from someone named SCOTT who says they just dropped off the tanks at my front door because it was dark...wrong, Ive been up typing this! AND I answered his call!! Bottom line...They didnt bother knocking. The kicker? I STILL DONT HAVE THE UNIT TO PUT THESE HUGE TANKS INTO! And they claim theyll call me at 12 noon tomorrow to take care of this...irony is - if I hold my breath on THAT promise - they wouldnt even get here on time or even at all witj oxygen to revive me!!!

Awful service and not even worth 1 star!I am a Kaiser sleep therapy patient and I am speaking about the toll-free number that I am made to deal with.They make you hold on the phone for a minimum of 30 minutes then when they speak to you they are pretentious and uncaring. No one at Apria so far has ever done what they said they would. In my case, its a simple CPAP mask warranty exchange, and they cant figure out how to do that. Then today, they told me that I will need to make a co-insurance payment. I gave them my credit card info even though I know thats wrong because a warranty exchange should not involve payment. However, I just want a different mask so that I can sleep better. Last I checked, thats what Apria is there for. Its too bad that nobody I have spoken to so far is feeling the same way. IF YOU ARE SHOPPING FOR INSURANCE AND YOU ARE A SLEEP APNEA PATIENT. GO ELSEWHERE, PAY A LITTLE EXTRA AND END UP GETTING PROPERLY CARED FOR AS OPPOSED TO DEALING WITH APRIA!!

Dear google, please give us negative star options. One star is too much. Lincare is better than these jokers!! Wrong products shipped often to wrong address (they cant keep it straight that I have a home AND mailing address. Billing sent to wrong place and thats somehow my fault. After hours answering message says, please call back or leave a message then drops the call. Good job. You know its bad when you create the login ID ApriaSucks and it flags as already taken (along with several other variations)!

Where to start... youll pay hundreds of $$ for substandard and downright dangerous equipment, it takes months to get an appt., reps schedule appts at a different time than they tell you to arrive, incorrect equipment is shipped, bathrooms stink to high heaven - like a truck stop... and the online equipment monitor requires 100% access and control of your ipad or phone. If you have the option to use another company run!

Their automated phone system is so bad it has to be by design. It is especially bad if you are a Kaiser insured patient. They dont handle Kaiser insured at their level, inform and provide you their number, Kaiser has no automated selection for air service. Basically they put you into automated limbo. This is what has formed as part of the HMO insanity.

I am a healthcare professional and have to use Apria because some of my patients have that system. A lot of us healthcare professionals call Apria - Crapia. That name alone should show anyone thinking of using Apria to go somewhere else for their needs. God forbid you have a problem and need to talk with a technician. If you have Crapia - run. Run for you life. Get as far away as you can.

I’m very frustrated with this company I’ve needed new supplies for several months but can’t get online ordering to work try to call and it says they don’t recognize my information the tank I use has rust in it and when I use it it blows rust into my airway

Aprias Customer Service needs to be renamed No Customer Service because they are proficient at misinformation, no information & gross inefficiency! This organizations practices & procedures are broken, which results in total frustration for the Customer.

Am now on my 3rd defective O2 portable unit. Response from Apria is unit back ordered. Completely unacceptable!!!!!!!!!!!

Every negative review here is 100 percent accurate. This company is a NIGHTMARE. I would think its a scam except at the moment I have one of their $650 oxygen machines in my home that Apria cannot seem to find an order number for. Ive called several times and the two times I did get to someone the call was dropped or they hung up on me. Its CRAZY how messed up this company is on EVERY level. Its shocking they are in business at all. This is about the only negative review Ive EVER given ANY company. I NEVER give negative reviews.

Awful. This company made me wait 3 weeks to eventually tell me they dont have the equipment I needed. It took them 3 weeks of processing to figure this out . During that time when I would call, I would be on hold for a minimum for 30 minutes and they could never connect me to a supervisor because they were helping other customers and these supervisors never returned my calls. Do yourself a favor and avoid this company if you can. Thanks for nothing, APRIA.

These people do not use common sense. They do things without asking and charge you for it. They fail to do what they tell you they will. Really an organization who is anything but client centered.

Do not use this company. Awful customer service. Representatives do not understand English very well. My son was on oxygen for three days and I had them pick up the oxygen shortly after, however they keep charging my account because they have no record of picking up. I have been trying to close my account for six months and cant because one of their employees didnt record picking up the tanks.

One star is one star too many! We have been on an Apria nightmare for 2 years now without resolution.

This company is, by far, the most unreliable, confused and screwed up company that I have ever delt with.

The system is set up to cost a lot of money poor customer service. The employee tries but it is the system that needs drastic improvement.

Seems like there’s a breakdown in communication for patient deliveries regarding supplies they really need!

The employees there are trapped in an incompetent business

Very SAD VERY SAD