One of the employees (didnt catch the name, unfortunately) was so knowledgeable in helping me find the correct laptop. They let me know their honest opinion on which laptop was the best for what Im using it for and which laptops were not as great.I absolutely love the one I got! It was reasonable price with reasonable monthly payments.

Best Buy has really stepped up the quality and selection of the products they carry. Just like everywhere else, their shelves serve as a reminder of the current supply problems our nation faces.Despite the current supply shortage, Best Buy always seems to have what Im looking for, in many different options.Employees here are always very knowledgeable about the products they offer.Ask for Gage, he seems to be a tech guru!

Best Buy is always a good place to go. I have been to Best Buys where the employees are nimrods and dont know theyre..... you know what from a hole in the ground, but it wasnt the case at this Best Buy they knew exactly what I needed. The employees were knowledgeable and helpful.Great experience hope yours is too if you visit this store!

I highly recommend this electronic store! They have some of the nicest customer service I have ever encountered in any retail store. The store is very clean and they have everything you can possibly imagine when it comes to electronics. 5/5 star review. Highly recommend trying this place out!

This store is very clean. The employees are friendly.My associate, Issac was especially friendly and knowledgeable!He gave me great information and some tips. Thank you Isaac for making my shopping experience at your store easy

We buy all our appliances here. Had problems with our refrigerator and now we are so grateful we buy local. Best support we could image. Management is the best.Employees all wear masks and are very helpful , knowledgeable and very friendly.

The entrance may be the only challenge the store presents. The parking lot is nice and big. Dedicated parking spaces for drive up service for online ordered products. In store pick up area is separate from customer service which I was initially unsure of but now hope is the standard. Spacious layout is well marked. Floating staff to help direct, or lead you to your desired location. Friendly, knowledgeable service personnel. Almost always had the items I was looking for in stock (you still may want to check online first). Over good experience with this store.

Nice and clean always someone to help you out with anything electric. Phones, games, computers, appliances and geek squad.

Jacob was great! Super nice, very informative and helped us get the tv we needed!

Besides the parking lot, this store is actually well organized and labeled well enough to find what you need by major category. The sales associates are knowledgeable and willing to assist within a moments notice and if they cant, theyll find someone that can. The buying process has been hassle free and I cant complain about anything but, the condition of the mens bathroom needed help last time I went. We can do better than this Best Buy. Im sure of it. Keep up the great work with everything else though 👍🏾

They pin pointed the issue with my phone quickly. They didnt fix it because the problem was with the provider, but gave me direction to resolve it.

Helpful staff, prices ok.

Its a best buy. Not a whole lot to say. Sometimes their stock is kind of low and they dont always carry everything but luckily online orders for store pickup are available and the associates are generally friendly and willing to help.

Our fellow was very attentive. He helped through us buying 2 phones. Good job

I was seeking knowledge and help in comparing cell phones and received excellent, straightforward service from them. I told them what was important to me in the product, what wasnt, asked questions, and the person gave me feedback without attempting to upsell to something I wasnt interested in. Im very thankful we still have a Best Buy with real folks behind the counter ready to serve their customers and help answer questions. Our community thrives when people have jobs they enjoy rather than being replaced by robots. I could easily go online to purchase what I want, but I still prefer to support my local community retail stores! Looking forward to making a decision soon on my new phone selection and picking it up there.

Went there to get a charger for my galaxy view ( that I had purchased from them) and they told me I would have to get ahold of the Samsung company myself. They didnt even bother to look at my big tablet..They seemed a bit lazy. They made me feel like I was intruding on their chatting time. They were not very helpful. AT ALL And Im still without a charger. Very disappointed.

The guys at the Geek squad were not great at communicating and would need some form of training. I wasn’t happy with their service and felt like they didn’t want to help.

I needed ear jacks and the young man knew just what I needed for my money, thanks for the integrity!

This is for the company overall. I miscalculated my interest free period payoff date and had fairly large interest charge. I called card services and explained it was totally my fault. The next words from the customer service agent were No problem. If you can pay off the (small) remaining balance now I can wave that for you. I have been a Best Buy customer for many years and have spent several thousand dollars with them. It is so refreshing to know that loyalty is valued.

They are a really good store to I like going there to look at all the different things and employees are really great to

The staff is amazing I want to point out it would be a 5 star IF the managers here knew how to staff properly. 1 person on a Saturday in their TV and video components? Ya makes total sense. 10 different customers all waiting to be helped. Bad management. Great job to the one guy who tried to balance it all by himself. Clearly deserves a raise for this. You shouldnt be short handed in retail on the weekends.

Is Best buy theyve been around forever theyve always been overpriced on their electronics Clarence are on sale items to be pretty decently discounted and their return process is very quick

Friendly greetings at the door in and quick service from an associate was greatly appreciated. After zeroing in on my top three choices in a car stereo, my associate, Drake helped in answering my questions. He even laughed at my naivete when I mentioned the last radio I installed was an eight track!Great buying experience on a busy day, well done Best Buy.Youre my new Radio Shack!

I bought a Mac Air. It locked me out and wouldnt accept my password. I scheduled an appointment with the Geeks and they unlocked it and had me on my way quickly and easily. Love Best Buy! Theyve got you covered.

Drove 3 hours to pick up a specialty stove with my sister. It was gas stove with electric oven. Was instructed to pull into the curbside parking stall. A worker told us to go ahead and park right by the front door and they would load. 2 men loaded it carefully and then they let us stay parked there to strap it into the truck bed. Very friendly and competent staff!

It is clear that they need more sales associates. I had to wait quite awhile for someone to wait on me. Great service once he was available.

I had exceptional service in the local best buy store. Gabriel over exceeded amazing customer service. I went into the store because I wasnt getting help online. He was on top things concerning my issues concerning my TV delivery service. Was very helpful and made sure everything was fixed and resolved before I left the store😊. Definitely deserves more than a 5 star. 😊

I recently just purchased a laptop here. At first I wasnt sure about the specs of certain laptops, or which would work best for my needs. As soon as I walked into the section with all the laptops, I was greeted right away by one of their computer experts. She then proceeded to grab me a specs sheet which was quite useful. After telling her what I was going to use my laptop for, she recommended a variety of options. She knew exactly what she was talking about which made the buying process for me easier and faster. I didnt really know what is was looking for so of course I had a boat load of questions. She was able to answered all of them in English instead of hardcore tech talk. This is a big store with tons of tech options to choose from and always full of helpful staff. Basically geek heavan.

Its a best buy just like any other. The employees are pretty helpful though, I spoke with one about smart phones and he was pretty knowledgeable.

Could not get anyone to help me. I would go over to some one to find help as soon as eye contact was made. They would look at their feet and scurry off. After 20 minutes of this i left and bought a printer and a smart TV somewhere else. FYI if your job is in retail customer service is important. The people coming in are the reason you are working at all. If you cant do this simple part of your job. Leave and let someone who is willing to do your job better.

Been a while since I was in any BB, was sad to see that the movie selection was reduced to small four sided racks, and one straight rack around 10 feet long. The rest of the store seemed nice, service was fast, but they didnt have the movies I was looking for at the time.

I went to Best Buy to get an echo 8 and a home security system. Seeing that they were out of everything I was looking for I thought I would ask the astoundingly rude staff if they were getting anymore in soon. After 20 minutes of trying to get someone to help me I was finished. It was easier to get what I needed from Amazon. Lesson learned, Best Buy doesn’t want my money and I’m fine with that.

Best experience! My husband and I went in to buy appliances and Zach, the department manager gave us incredible service and we walked out with a fridge, dishwasher, washer and dryer. Would recommend his service any day.

This store is a perfect example of why retail stores should not exist. Most things on the shelf are missing and employees dont seem to know anything.

Very good customer service from the sales staff. Very helpful and was there to assist and answer any questions. I appreciated the excellent service.

Very helpful and friendly staff who greet you at the door and assist you with your shopping without being pushy. Prices are good with a lot of great bargains here and there. They stand behind everything they sell. Very positive experience. An employee even wished me a good day as I left the store. The little things matter and the staff at this location get it right.

Always excellent help and advice, and lots of things to buy - thank you, Caleb - clean well-organized store - God bless this store and all employees - shalom

Came to best buy to look at/buy a tv. The tv area looked very messy, many tvs seemed missing. I couldnt find any staff around so I left. When walking through the store to leave many items looked out of stock. Is this location going out of business?

Went in to purchase a new vacuum and I was promptly assisted. The help was appreciated as the box was on a higher shelf that youd require a ladder to reach.

Sales people are always extremely helpful. They take the time to explain details when it comes to making decisions on which item to buy.

I have always liked best buy. I know it may have some over priced items, but what store doesnt. Prefer to look multiple places for the best discount. You can tell this store is in need of a major overhaul. Just glad its here as a choice

Sales rep. Zach Williams was great .

Has gone way downhill. Looked like a half abandoned warehouse the last time I went.

If its been a few years since youve been around this store, its completely changed itself. Basically you can think about this store as a storefront for a lot of the digital gadgets you would buy online, probably on Amazon or something else. Their prices are comparable to what youll find online, the people there know what theyre talking about... Usually, and theres generally a wide selection of stuff related to electronics that you would need in your everyday life.

Best place to get appliances, electronics and computers. Their updated support plan is very good. Fantastic customer service.

They have items we need in-stock!! Wonderful 🤗

It seems they always have what I need in stock. Friendly staff, if you can catch one of them not helping someone else. Happy to see more PC components slowly being added to the store!

Im so tired of walking into this store and having to wait to be helped. 90 minute wait today. Always under staffed, and the items I want are always out of stock. Yes, they can order it for me but what is the incentive to come to the store?None.I wont be going back.Ill order from Amazon and get it tomorrow.

Like it alot but to much money no cheeper stuff

Matt helped an old 73 yr old man to install SD chip put on water proof and drop proof cover and pair a set of bluetooth headphones that I got here last Christmas in less than 5 min with a cheerful attitude and a smile. I would surely recommend this bestbuy and particularly Matt. Good job and well done. Thank you,~~ Ronnie Now if I could get a call. Ha Ha

Nice layout and helpful staff. I tend to go with lesser known cheaper electronics but if Im looking fot name brand quality then I come here. Cost a little more but worth it. Mainly go to Best Buy if I need car audio equipment

Went to get new TV, wall mount, sound bar. I got a great education on TVs and gear in my price range. Had it all out the door and loaded in 40 mins.

Unfortunately it was a wasted trip...BB no longer fixes XBox units unless you purchase a service agreement with your console. This deal wasnt available when I purchased my console. Thanks anyway, BB.

Not happy with the car side pick up. My order said it would be ready today, yet it has been in getting it ready status all day. I have to wait until they are good and ready to get around to it rather than being able to contact them to ask about it. Only after I get s notification email or status update will I get a link to contact them. There should be a better way to contact them to get an update.

Went there for a cd add on to my desktop. Couldnt find what I wanted. Asked a guy on a ladder. He checked to make sure we were looking for the correct item and found it. Paid and left. Used the product at home with success.

Dont go in there if youre looking for car audio their car audio department is pretty much nothing

Gabriel was very helpful as was Nesh they helped with all our questions. I think it was Val that checked us out she was also very helpful.

There for 20- 30 minutes looking at chromebooks and no store personal ever interacted with me

Super disappointed in the general manager. We are not mask wearers but we clearly had them in our hands to put on.The general manager got belligerent and offended and told us to leave the store right at the front door. Based on that experience we will never be back and we ordered it all from Amazon hassle free. It will be here tomorrow.Best buy who already laid off 5000 employees earlier this year and has 450 leases up in the next few years clearly cant afford to lose customers...especially those who spend 1000s per year in electronic purchases. SmhPretty sure no one says Im not coming to a store because someone may not be wearing a mask. Certainly many will walk away if required to wear one. Oh and did I mention we had them in our hands to put on?

Don’t buy appliances from the Cedar Rapids location they will sell you broken items that don’t work and then won’t do anything to fix the problem

Best Buy is for sure an amazing store, great delivery times, great service, gets customer appointments scheduled very quickly, and have a great assortment of most of what you could need. The only problem is that it doesnt differentiate itself from Walmart on terms of products. If you want a nice microphone or a good variety of amplifiers or audiophile headphones, then you have no place here. Great otherwise, though!

The worst Best Buy EVER! I’ve been doing business with BB in New Orleans for at least 20 years. I’ve bought everything from TV, to phone, to washer and refrigerator. I came up here and will NEVER GO BACK. The sales associates are worthless.

I like shopping online better

I recently purchased an open stove off the floor from Best Buy. After getting our new stove home, my wife and I come to find a dead mouse and feces on the inside of our NEW stove. The bottom drawer doesn’t close all the way and that’s where it was found. I called customer support several times and never got a returned call. Tried going in store and was told “there’s nothing they can do, outrageous. Moral of the story check your products from this Best Buy for mice.

Seems like it just carries good quality items

Spent 30 minutes waiting for my curbside order until I finally left. Called the store twice and waited on hold but never got a person. I couldnt go in because I hadnt brought a mask. Dont waste your time there.

Great selection of tv ,stereo phone and personal very helpful with our questions

We bought two items both were on the shelf for a different price than what they rang up as. One item rang up for $170 when it was listed at $99 and the other rang up for $126 when it was listed for $70. It took 7 employees and over an hour to fix it, but they did eventually price match the shelf prices.

Good, kind people work there.

Helpful and easy to find everything I needed

Great deal on the freezer we got. People were super friendly and quick to help.

Everyone I encountered was so kind and SO helpful. The man working at the customer service desk from PA returned my out of state item quickly and got me help in car electronics. The man in car electronics helped me research and pick a newer better camera and a geek squad employee also pitched in. Wpnderful store guys bravo!

I messed up my order and had to have some complicated changes made to fix it and the guy on the phone Drew was so helpful, tracked down what I needed so I could get what I needed right away. He was super helpful and explained everything for me. I work in retail myself so I appreciate good customer service and Drew was great

Very nice experience and the staff was awesome ! I will go again and I absolutely can reccomend Best buy 😊

Only place I get my electronics and TVs. Some times or most to find anyone to help with your needs and questions.

We ordered online in the morning then headed to the store in the afternoon to pick it up. We went to customer service to get the product & after waiting over 10 minutes (the store was dead), was told to go get it ourself into the shelf.We also tried calling on our way to the store and it rang to a National number and waited on hold for over 15 minutes and no one answered.Now do local stores understand why so many people shop on Amazon? We will not go back to this store again.

Staff Very Knowledgeable And Courteous.

Went to look for printers. I could not find and asked an associate that was very helpful. Well looking. I noticed that the place was very clean. Everything is in their own areas. Found them and looked. I would give them a 4 out of 5. Their prices seemed a little high.

Went to online store and was told there was a monitor on display that I was interested in at the Cedar Rapids location. I got to the store and the monitor was not set up. I requested the monitor be set up for five minutes so I could take a look and make a conscious decision. Two blue shirts and one white shirt said they couldnt with reasons. Was then told I could buy the monitor and return it if I didnt like it... I refused to buy out of principal.Still I was going to wait to write a bad review, instead opting to write an email to request a time to look at this display. I emailed the main store about this issue and asked if they would set up the display for me to look at. One week later, an email has not been replied too.Unresponsive, unadaptable, and downright poor service all around.

They wouldnt stop asking why I had a brick in my pants

Fast and friendly service.

Made an expensive laptop purchase, and was so excited to get the laptop, I walked out of the store without the receipt, or realizing that the team member did not ask for my phone number to put it on my account. Now, I have spent several hours on hold with the store waiting to talk to an associate about getting a copy of my receipt. I will NOT be purchasing from Best Buy again. There are better options out there. I would have been better off purchasing straight from the Samsung website. Would NOT recommend. Staff cannot do their jobs and no phone service.

Helpful staff and quick check out.

Seth installed a car stereo for my 2004 Santa Fe. He called me ahead of time and I happen to get an earlier appt. Then he made sure to only use the required parts and arranged a credit for the unused part. After showing me some (cool) hands free settings, he patiently answered my questions about speakers for my next upgrade. Seth is doing a great job and I will definitely be getting those speakers!

Zach Williams salesmanship was excellent...no pressure sales, very helpful on the store deals and his knowledge of the items in his department.

Not one employee acknowledged us or offered to help us find what we needed.

Good place nice people 👍

Getting ahold of this Best Buy is an absolute joke. I called 3 different times and waited on the phone for more then 10 minutes each time and nobody answered the phone. Pathetic. If I could give 0 stars I would.

Salesperson was very helpful and knowledgeable assisting me with my purchase of a new AT&T Line telephone set.

I purchased a open Box computer yesterday because the Microsoft Surface would be here for a few more days. One other or assistant manager helps and she was a great help.

I had paid for a 4k Sony TV and had to re schedule the delivery date. Called the store several times over 3 days and never talked to anyone other than the automated answering machine. If they wont answer the phone how can I expect them to service the product ? Canceled the order.

The service was good had to wait quite a while but service was good prices were good well see how well The geek squad does when they come to my house

Employees didnt really come to ask if i needed help finding anything, noticed the ones who werent busy didnt even notice, the most positive interaction i had was checking out.

We came here to replace a phone using the best buy warranty. We got passed around to 4 different employees who had no idea what the best buy warranty even was. Its their name brand warranty, why dont they know how to use it? We were standing around waiting for hours while they helped other people that got there after us, which was very rude. This is one of the many reasons why brick and mortar stores are dying: poor customer service.

Tonight I was in and out of Best Buy quicker than Ive ever been. You get that warranty, and they get you in and out with the replacement real quick. Super friendly customer service and greeter.

Went to purchase a home projector and theater system... No one seemed educated on them whatsoever. Got told different things from three different people 🤷 buy this one, its the best the next guy I wouldnt buy that one thats not for movies, its for business presentations 🙄 we left to self-educate... Stocking shelves and boxes all over.

Terribly long wait for a small stereo wire harness. Need more staff as is the norm these days

Worst customer experience ever recieved.just because of covid-19, I should not have been treated with such disrespect as a military veteran and essential worker. They have lost a great customer.

If you are planning on the Geek Squad fixing and iPad forget it. They only work on iPhones and wont even look at an iPad. They send them back to Apple and tell you that you will have to get a new one.

Worst Best buy. Nothing but problems here