It’s been a long time since I was so badly screwed over by a business. The short version: they messed up my order and held a few thousand dollars of my money hostage for over two and a half weeks.We went to great lengths to choose kitchen appliances that were currently in the warehouse and available for delivery. The first two sales people were so clueless about their products that we politely moved around until we found someone who could answer questions. After an hour of him checking availability on specific products, we finally checked out and paid for everything including delivery/installation. We were given a date and time range. The money was of course instantly gone from our account. Over the next few days we kept getting alerts that our delivery time or date was different. Each time we called and waited on hold to speak with someone to correct it. Finally the day before delivery, we got an email saying there was a delay and to call them to reschedule. After speaking with a few different people in India we were told it would be another two weeks until delivery. We politely asked to cancel the order and get a refund, and the lady said ok. Another few days go by, and the Best Buy website still says “refund pending”. Called and waited on hold again and finally spoke with another person across the globe. They said the “refund was on hold”. Why? No idea. This time they said they’d process the refund that the last person had promised to do. Waited another four days, and the money FINALLY showed up in our account almost THREE WEEKS later. I will NEVER shop at Best Buy again, let alone their internal outsource company, Pacific.

Honestly a horrible experience so far. Still haven’t received my appliances on the agreed upon date. This was a condition of buying them from this location. And when their delivery service screws up, I get pushed to the back of the line? But not after being told that I “have to wait, to be told how long I have to wait” on the day of the mix up. Keep in mind I’m paraphrasing, because no salesman in his right mind would say that set of words. But it is essentially what was said. It’s a whole bunch of shoulder shrugging coming from them when discussing these issues. They don’t seem to understand customer service, more or less what it’s like to spend thousands of dollars under the pretense that you will receive an item on a specified date. Will not deal with again. I do not feel like supporting a business that doesn’t support me.

We bought a Chef Collection refrigerator from within Best Buy (Pacific Kitchen & Home) for $5000.00 and bought the extended warranty for $400.00. Im disappointed in their customer service and the warranty department which we thought it be Best Buy warranty personnel.. We had so many problems with this refrigerator, regarding the ice maker and now its making noises. I will never buy a product from Pacific Kitchen & Home who says their affiliated with Best Buy.. I basically have a refrigerator that does not work properly and has been so called fixed with negative 👎 results! If there were a zero rating thats my choice!!! Also if you buy an extended warranty through Warrantech - there customer service and technicians are horrible. They show up hours later and still cant fixed the refrigerator. Now the technician cant fix it so he has to come back on another day!! 😡😡😡👎