The scariest thing about this pharmacy is that nothing has changed in years… The poor service, inaccuracies, and slow response times have stayed consistent despite changes in staff. How CVS corporate allows this branch to continue to operate in this way, tarnishing their brand image is beyond me. There are thousands of families that depend on CVS for their health and their medication. I hope CVS isn’t resting on the fact that many families simply lack a choice of where to have their scripts filled due to their insurance coverage. Training and accountability are long overdue at this location.

Worst pharmacy on the planet. Script was called 07/15. Went to pick up on 7/17. Was told I had to wait till 7/19 to get because of insurance snag. Just went today 07/21 script still not ready and told to come back in half hour. Unacceptable!

Had no problems whatsoever. I’m anti mask but completely understand at a drug store for fake COVID virus. Wokeism is the bigger virus that is threatening our nation. I wish these people would wake up and realize that they are getting played by wanna be gods!

Store is good pharmacy is pretty awful expect something to get screwed up everytime if you call they rarely answer in under 15 minutes, recently switched to a different cvs and no issues at all not sure why they cant get it together

Ive been coming to CVS for years, been a happy customer and frequently in the top 5-10% of savers in Indiana. My most recent visit, however, has me questioning this history. I came to the register with an item valued at $4.99 according to the tag on the shelf. I had a 40% off (love those) and applied it to the item. When I checked out and was given my receipt, I noticed I had been charged $9.99 regular price for the item, bringing the sale to $5.99. When I questioned this back at the register (and even went back into the store to look at the tag and make sure), I was told they couldnt help me, and if I wanted to return the item they wouldnt give me the 40% off back. Ridiculous. What happened to the customer is always right mindset, especially when they actually are? This came directly from the store manager, who was at the front to help.

Uggg.. you guys in the pharmacy do your job please. I called you to ask about how to have my prescriptions transfered to a Walgreens. You said have them call us. Well they called and you didnt give them all my prescriptions. So I had to call you guys again and your tech said I dont know why they werent all transfered like I said just fo your job right the first time.

I went to CVS in Cedar Lake. They are so rude there. They did have my prescription ready after the computer called and said would you like me to tell the pharmacist you are on your way. When I got there they only had one of my prescriptions ready and told me if I want it from another cvs store I would have to have my Dr. Call it in my Dr. Was gone by the time I called to have it changed to a different CVS. But when they didnt have my wifes prescription they called a different CVS ( crown point) and transferred her prescription over there. I guess the person at this CVS drive-thru on 10/07/2020 at 3:10 pm wasnt in any mood to help someone who has severe nerve pain to get my Lyrica. So now as I sit here burning from nerve pain. I am also steaming in my head because this person on 10/07/2020 @ 3:10 pm at the drive-thru window didnt want to help someone get the medication they need to help with nerve pain. I never had this problem with Walgreens. To bad my insurance doesnt use Walgreens. Im stuck with these uncaring and rude people At CVS in Cedar Lake on 10/07/2020 @3:10 pm drive-thru. I may just use the CVS in st john maybe Ill have better luck. My next review goes to corporate. Also now they say I cant get my prescription until after 5:30 pm on 10/08/2020 so thats a whole 26 more hours of terrible nerve pain. I burn and hurt so BAD. I guess some people want to do their jobs but others just dont care. Like the person at the drive-thru on 10/07/2020 @3:10 PM. I REALLY WISH THEY WOULD FIX THIS. IT IS A GIGANTIC PROBLEM. I WISH THEY CARED AT CVS IN CEDAR LAKE AT THE DRIVE-THRU ON 10/07/2020 @3:10 PM. I just dont believe they can be so RUDE AND UNCARING to someone that is in exhausting nerve pain. I also wish I didnt have to use them at all. Oh yes they are the slowest, I waited for 35 min. In the drive-thru with only two cars ahead me. Maybe they need more help, maybe they are overworked and tired. only excuse that would make any sense to me

Ive never had to worry about getting my meds filled and having them on me, until I came here. They literally will have you sitting on your phone waiting for an hour every single time you call. Then be prepared for something to go wrong, because it always does. If my insurance was excepted by Walgreens I would never come back to this location.

The workers here treat you great! every time I walk in they great me with a smile. The pharmacy techs are wonderful!! They defiantly know great customer service! Keep up the good work!!

Very pleased with how the pharmacy used their best sense to help my baby girl. The doctor at the ER prescribed a medicine. The pharmacy noticed the med was for my 3 month old but the prescription was an amount for 1 yr and older, so they changed it. So thankful that they paid attention and we didnt overdose our daughter.

I absolutely dread going to CVS in Cedar Lake. Every time I go to the pharmacy, there is ALWAYS some issue. Several times Ive asked about a prescription being filled, without any eye contact, Im immediately told 2-3 hours yet Ive seen others come in behind me and get theirs filled right away. Its not like this is a close drive for me to get to CVS in Cedar Lake or Crown Point. The employees are not friendly to the point of being rude. IF I did NOT have to use CVS, due to my insurance, I would go to Walgreens any day of the week.

Need to pick up an important prescription but pharmacy won’t answer the phone! Unreal! Never had that problem with Walgreens in all the years I’ve been going there.

My Rx was called in 3 hours prior to me arriving at the CVS in Cedar lake. They still didnt have it finished. Had to come back 3 1/2 hours later. The lines inside and in drive thru were ridiculous. I finally got up to the drive thru window and the girl said over the speaker thanks for coming to CVS, Ill get to you when I can I waited 15 minute for a 2 minute transaction. I heard this one was slow and understaffed, but this is uncalled for. Get them more help in the pharmacy

I love the pharmacy techs. They are really nice and will remember your name. That makes you feel good about where you go.

The young guy, Mark, was a great help. I was having issues printing photos from my phone and he assisted me and was very patient and helpful. I got what i wanted without any attitude.

Edit: Addendum to review. In addition to being on hold for a long time, not theyve gotten very bad at not having medication in stock. Im now waiting, for 5 days, for an incredibly important medication that can have extremely detrimental effects on my health. Im taking it to another pharmacy. This region is horrendous. Ive used CVS in a number of other states, but this is store is like a bunch of incompetents who have very little training nor professionalism. Front of the store is great, but the pharmacy takes way too long to answer the phone. Pharmacy techs will continue to do what they are doing instead of responding to customers. They have been out of my regular meds which I have regularly gotten refilled there monthly, will tell me that its been ordered for the next day, then will not get it in because it wasnt ordered. Not a good situation when its something that will create a adverse reaction when not taken on time. They need to realize Walgreens in just across the corner. The regional manager has the responsibility of this substandard care at his feet.

They go out of their way for me. Explain medication, help me find other things in the store, I know they are so busy but I get treated like royalty whenever I go there. Thank you

If you can get there before 10:30am on a weekday, wait time for prescriptions is quick!!!

I agree with the other review...RUN TO WALGREENS ACROSS THE STREET. . This pharmacy is completely insane to deal with. Always out of medications and just slow. I gave up going there, I dont have time for this place and get told a 2 hr wait or they are out of something. Just answer your phone is a good start. Corporate please try calling them.

This is the worst pharmacy! They never ever have medication on hand, you can never get a hold of anyone.. youre waiting anywhere from 5/20m just for someone to answer the damn phone. You wait in line the same amount of time if you go in. Theyre horrible!

Don’t expect them to pick up the phone!! Schererville office didn’t pick up either! Ridiculous

Not ecstatic about ANY pharmacy but they do their best.

Pharmacy never answers their phones and they always have to re-run my insurance every time I go in even though its on file. Id give this CVS a negative star if I could.

Just bad service overall. Understaffed. Not the fault of the good people who work there, but it just results in bad service. Walgreens is the place to go if youre in Cedar Lake.

I love all the employees 🤗

Seriously if I could go somewhere else I would.

Pharmacy NEVER answers there phone!!!

Run, dont walk, to Walgreens.