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James Chrysler Dodge Jeep Ram of Cedar Lake
13007 Wicker Ave, Cedar Lake, IN 46303, United States
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James Chrysler Dodge Jeep Ram of Cedar Lake
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ke
Review №1

Purchased a used Hyundai Sonata 2015 limited turbo and the salesman John Roney and the credit staff did an excellent job getting me into this very clean and well kept used car. I also had my challenger serviced while I was car shopping and the service department did and outstanding job. Will recommend and purchase here again. Excellent service!

Ma
Review №2

Patrick was excellent! We knew what we wanted, he got the paperwork done quickly and we were on our way. Easy to work with and a great experience as always.

Fr
Review №3

My husband and i had such a great experience working with Kyle! Would absolutely recommend this dealership. We came in just browsing and ended up leaving with my dream car! We were in and out in less than 2 hours. Kyle was wonderful to work with- he was friendly, courteous and not at all pushy like a lot of car Salesman can be. Definitely will be back for future vehicles!

Ge
Review №4

Chris and John were awesome ! Thank you for making the experience so easy

De
Review №5

Whenever I have to shop at this location it’s always a pleasurable experience. The show room is always clean, the staff is consistently friendly and the parts department manager is amazing! RORY goes out of his way to ensure that we have the correct product every time.

Ma
Review №6

We had a great experience here. Really appreciated working with @JohnRoney and Chris. Didn’t feel any pressure and he displayed lots of patience. Thanks guys

Ky
Review №7

My daughter just bought her first car. They were patient, knowledgeable and not pushy. Mike R was our salesperson and made it a great experience. He was not pushy and just honest about everything. We really appreciate it.

Th
Review №8

I have now bought 2 vehicles from Kyle in the last 3 months. Cant say enough about the service we got. Super friendly, not your typical pushy sales guy. Hes definitely the go to guy there.

Kr
Review №9

Great experience! Mike Rhodes went above and beyond to make the purchase and delivery of the vehicle a surprise.Jeep did a great job and delivered a special order in just 5 weeks!!!From just browsing last October I knew this was the dealership and salesman I was going to work with.Highly recommend Mike, Chris the Sales Manager and James dodge.You will be pleasantly surprised at the low pressure, care free experience.Thanks for making it stress free.

Ke
Review №10

We have been going here for years and John Roney made this car buying experience the best one yet. He was so nice and helpful! The finance guy was great too. Highly recommend!

Me
Review №11

My boyfriend was in need of a new car for work & after doing lots of research we happened upon this hidden gem of a dealership! Everyone was very friendly & courteous! Kyle was amazing to work with, as was Chris in the finance department! They both worked very hard to assist us in getting a monthly payment that met our needs. Very honest, upfront, not pushy employees! The other thing that made it so wonderful was normally I dread car shopping because of the length of time it takes. Even after you’ve selected a car, it feels like the whole process to actually drive off with it takes forever! We literally were done with everything within two hours time! The process went super smooth & we both left very happy! Thank you Kyle for all of your help!

Th
Review №12

Excellent experience buying a new truck. John made our experience simple and fast. Glad we are getting to know the James family. We will be back when we need another vehicle.

Jo
Review №13

Chris and Patrick are good people to do business with. No issues no headaches in and out. Recommend this dealership

Me
Review №14

My husband and I recently visited the James dealership. Our salesman, John Roney, was very helpful as well as the gentleman in the finance department. We are thrilled with our new Jeep. John even called me the next day to make sure all of our questions were answered! Thank you!

mi
Review №15

I went there to trade in my car and purchase a used Ram. My experience with John C. Was great. We talked not just about buying but just in general stuff which made it easier to buy from this dealership. Definitely come back and also suggest ti any of my friends. Thank you for making the process of buying so easy.

Ty
Review №16

John Roney was a excellent salesman. Dad and grandpa were very pleased with their time there. They spoke very highly of John being as helpful as he could. John also called the day after to see how I was liking the car and if I had any questions. Thank you John!

Et
Review №17

This dealership uses deceptive advertising practices and then lies about them when you are actually there in person negotiating a deal. In essence, on their website they are advertising a $1,495 dealer discount on a Jeep Grand Cherokee Trailhawk. As you can see below, their website clearly identifies the MSRP price, which is the price on the window sticker. Their listed MSRP ties back to the window sticker price. They then show a dealer discount off that MSRP price. The MSRP listed minus the dealer discount = the Sale price on their website, which then has manufacturers rebates listed below that, so clearly this is a dealer discount which is divorced from the manufactures rebates and programs.When I went there to negotiate a deal, having seen the price on their website. I sat down and asked them to give me a sheet with their best price on it. They came back with a $250 dollar discount off MSRP instead of the $1,495 advertised on their website. I asked them why they are giving me a best price which is higher than what they are advertising. They said that their website excludes the destination fee, and that once the destination fee is added back it cancels out the $1,495, which happens to equal the destination fee on the window sticker. The problem with that is as you can see, the destination fee is ALREADY INCLUDED in the MSRP and is clearly listed as such on the monroney (window) sticker.As you can also see below, their fine print doesnt actually say destination fee as listed on the window sticker, it says MSRP is the Manufacturers Suggested Retail Price (MSRP) of the vehicle. It does not include any taxes, dest., fees or other charges.: So I can only assume that they think not spelling out destination gives them a clever legal loophole, because as you can see on the MSRP window sticker, destination IS included. So their fine print is essentially misrepresenting what the MSRP actually is, and again the MSRP listed on their website ties to the dollar the MSRP on the manufactures sticker, which INCLUDES destination. This is a blatant attempt to draw people in with a discount off MSRP and then pull a fast one when they have people in the store and not offer the actual discount they are advertising.I was told by the salesmen that because of inventory shortages they are holding to MSRP, which is fine, thats fair play and many dealerships are doing that. What is not fair play is lying about offering a dealer discount on your website on a specific vehicle and then not honoring that discount on that specific advertised vehicle and lying about how the MSRP doesnt include destination when it obviously does. When questioned and showed an actual window sticker, the salesmen had a ready made answer about how its stripped out and then added back in, so its apparent to me that this is a standard practice and that others have asked about it. If you want to hold to MSRP, fine, that its their business, but dont advertise discounts on your website that you are not willing to honor.It seems silly to me to misrepresent $1495 dollars, which while a lot of money, doesnt really move the needle for a dealership over the course of a month, unless of course they are replicating this across many vehicle sales.

Am
Review №18

John R was absolutely great and everything went very smoothly with our trade in. Would highly recommend visiting him at James Chrystler dealership in CL. Thanks for everything!

El
Review №19

Luke is the best!!!! This is the second Jeep I purchased with Luke. He takes the time to ensure your purchase is the right fit for you. Luke always answers my questions, never vague. I sent my mother to Luke to buy a car.

Ma
Review №20

John Roney is the best! He went above and beyond to provide us with the perfect Jeep. Very knowlegable of all Jeep models which helped us make the right decision on our new purchase...Will definitely go see John on our next purchase!

Ri
Review №21

Luke Milan is amazing. I visited four different dealerships and had the same offer from all. I choose this dealership because of him. He answered every question with transparency and with a genuine connection helping me choose what would be best for my needs and wants. He even reached out to me to check up. Not with an update of my car just for me. Today I dropped off my car to have it protected from exterior damage. My wife wasnt going to pick me up for another hour. Luke offered me a seat at his desk and we talked the entire time. He is a great employee and an even better person. Thanks Luke!!!

Sh
Review №22

Kyle Anderson was the best! Possibly the fastest car buying expierence I have ever had! Thanks again Kyle! Extremely Happy with my Jeep Renegade!

Ra
Review №23

Went in for an oil change and everyone was very nice. Fast and efficient service. Service advisor Aaron Miranda explained everything in advance and was very professional. Great doing business with them, I highly recommend this dealership.

Ti
Review №24

I just recently bought a Durango from Luke Milan and everyone else leaving a review for him is correct. He was fun to work with and worked hard to get me where I wanted price wise. I had my son and wife with me and he was patient while the little one when he got restless. Super nice guy to work with overall. Always had a smile when we walked in.

vi
Review №25

My wife and I went to CDJR of Cedar Lake and were helped by Luke Milan. He was super helpful and made everything easier. We had circumstances that made it known it was gonna be a long day at the dealership but Luke made it as quick and painless as possible. Everything from finding a vehicle that suited us down to the financing, Luke was very helpful and knowledgeable. He was also patient with us. Definitely the best experience we’ve had buying a new car. I would recommend my family and friends to him any day.

Ap
Review №26

Literally the smoothest transaction I have ever made! From the time I walked through the doors right down to signing the paper and driving off lot. My sales rep was Luke Milan. He did a fantastic job of finding something with all of parameters I wanted and still staying within the price range I could afford. I will definitely be doing business with this company again!

Kr
Review №27

I had a fantastic experience with Luke Milan at James CDJR. He was so patient, knowledgeable, answered every single one of the multitude of questions I asked, and was just totally awesome to work with. I can’t say enough about how nice the entire team was there. I love my new ride!! Thank you so much for setting a great customer service example!

As
Review №28

Had a really great experience here. Mike was super helpful and had lots of knowledge on the specific car we were looking at.

Ro
Review №29

Johnny R is the man to see.He took care of my mom and I.Mom left with her new Jeephappy as can be.

Ry
Review №30

Great experience all around. I will recommend them to all my friends

da
Review №31

Bought a new 2021 ram and the salesman Luke was an amazing help getting me in the drivers seat. 10/10 review

Ta
Review №32

I will not be coming here for an oil change ever again. Came in on a Thursday morning and got right in without a wait, which was appreciated! Oil change and complimentary car wash was done within an hour or so. I went home and noticed that my car was leaking a significant amount of oil all over my driveway. On the way back to the dealership, my car started smoking and the air smelled like burning oil - good thing I dont live too far or I wouldnt have made it! Once I got back to the dealership, they took a look right away and then told me it was going to be another hour wait for them to powerwash my car underneath to ensure that the oil spill was fully cleaned up. I was also promised that someone was going to come out and clean the oil spill off my driveway and that promise was never fulfilled.

Er
Review №33

Cant say enough good things about dealing with Mike Rhodes. Was very transparent throughout the whole process, made sure I was happy with my trade in and got me into a 2020 ram limited at a price I couldnt say no to. Real easy going guy to buy a vehicle from and made me glad to do business with James CDJR.

Am
Review №34

Everything about this dealership was top notch. Especially the costumer service provided by Patrick. He was patient with us over multiple visits, and even gifted my children with toys while we talked and reviewed our options, which helped to keep them occupied, which in turn helped to keep us less flustered. At other dealerships, we were met with overly eager salespeople, who wanted to rush us and didn’t take the time to answer all of our questions. Here, we were given the space and freedom to take our time, and we found exactly the vehicle we wanted for the right price. The trade-in process also went very smoothly. Can’t recommend enough!

Pa
Review №35

Great experience with James Chrysler Dodge Jeep Ram of Cedar Lake. John Roney was amazing and made our experience great!

Li
Review №36

We had a great experience at this dealership especially dealing with Luke Milan. He did not make us feel pressured at all and did his best at getting us the deal we were looking for. I highly recommend working with Luke if your looking for a new vehicle!

Pi
Review №37

Quincy was a great help and worked to get me the best possible outcome. Made the process easy. I would work with him again.

Mc
Review №38

This was one of the best dealerships to work with. Service was outstanding and accommodating! My salesman Luke Milan was the best we’ve dealt with. Would work with him in the future and definitely recommend to anyone. Thank you!

Ky
Review №39

Great dealership with friendly staff and an awesome sales department. Luke really made my first car buying experience as painless and smooth as possible. Would highly recommend him to anyone searching for a used or new car.

Ja
Review №40

Wonderful experience. Quincy was very friendly and informative. He made my experience enjoyable. He also took the time to go through all the programming and set up my sync for me. Recomend Quincy 100 percent. Thank you

ch
Review №41

Do not trust these guys they sold me a car with dents all over and said they would have them fixed, it took 6 months to have them try to get them out and the one big dent the PDR guy couldnt fix so they said they would call me back and get it fixed, but now they refuse to return my calls or answer any questions Ive been there countless times and still no answers A YEAR AND A HALF LATER!

Je
Review №42

Great experience! Got the truck I wanted at a good price, Mike was a big help.

Ke
Review №43

Jeremy - was great to work with! Took his time going over features of the Jeep we were interested in. Sale process went quickly and we are happy with the experience!

Ge
Review №44

Couldn’t make it work but Tracy was awesome to work with.

La
Review №45

Brought Grand Cherokee for service .Excellent and highly recommend got me in and out in timely manner. See Doug or Jennifer you will be happy you did.

Hu
Review №46

I worked with Jeremy Brenman who was more than accommodating. He and the sales manager did everything they could to help me and get me out of my vehicle and into a new one! I would 10/10 recommend going here when looking for your next vehicle.

Li
Review №47

Mallory Rassbach helped me get into a new vehicle and was amazing with her customer service. She answered all of my questions and help made the experience enjoyable and fun! She also called a few days after to make sure I was happy with everything and to check in which was awesome! I highly recommend this company!

Ca
Review №48

Just bought a Cherokee Latitude from James. Our salesman, Quincy, was the best. Friendly, not pushy, efficient, and even helped us out in the end when we threw a curveball at him and he had to do a do-over with the financing. We will go back and recommend family or friends to go there if they need a car.Thanks James Jeep & thanks Quincy!!!C&C Labaj

Mi
Review №49

My wife and I recently purchased a Chrysler Pacifica from James. Mike Rhodes was our salesman and did a wonderful job. He was a complete professional and very knowledgeable. He was a pleasure to work with. Great car buying process, keep up the good work Mike!

Le
Review №50

UPDATE: paid 1200 for new turbocharge now the engine is misfiring! Wish i could give 0 stars!!!!!!!Was so happy to get my car. They offered to do work and that was great. They said they wouldnt give a 2 week or month warranty but I trusted them. Even with the work theyve done I feel like it was a scam to say youre going to do x y and z most likely knowing theres an engine issue without telling me hence it came on about two weeks after I got it but now om SOL about to go to autozone & see what the code is & depending on what it says ill change review & update what is wrong UPDATE MY TURBOCHARGE IS BROKE & ITS A 1000 DOLLAR REPAIR SOOOO MAD

Da
Review №51

They are under new ownership for starters. Let me tell you something about Quincy Britton, he is by far the best car salesman and also the best over any salesman in any industry period that I have ever had the pleasure of doing business with. A straight shooter from the get go with absolutely no unexpected surprises at the end of the deal. I have met in person and talked to many salesmen at numerous dealers in the area and I have left a lot of dealers without a vehicle. We bought my 2020 Ram Bighorn from Quincy and he gave us a better deal with every incentive he could give us. By the time we left my wife and I felt that we made a new friend and we invited him and his family to our home for a cookout. We are looking forward to hanging out with Quincy. It’s not to often you meet someone in this day and age that you mingle so well with. We are so happy we went to James CDJR, they have our business for life! Also Brian Davis, another gentleman by the name of Brian, a salesman by the name of Cameron along with unnamed others were extremely friendly and treated us like we’ve known everyone there for many years. Do yourself a favor and don’t be sucked in by the false low prices at other dealers or online dealer advertisements and just head straight to CDJR, you won’t regret it!

Li
Review №52

Happy with the dealership and love my wrangler..

Ko
Review №53

JohnMario was a great help in finding a car right for me. Did everything in his power to help get me my first car loan at 18 with no credit at a great price. Highly recommend shopping at this dealership with him. Also Quincy was a great help closing the deal with me. So thankful.

br
Review №54

James Chrysler Plymouth is great I deal with the parts department and Alex he’s very professional he knows they know what they’re doing and I will keep on dealing with them and they’re very courteous and very professional Great staff

Ji
Review №55

We have purchased 3 Jeep suvs here in the last 3 years and Luke has helped us out every time. Very courteous and professional. If its not on the lot he will do his best to find what you are looking for. I would defiantly recommend working with him if your looking for a new car or truck.

Ni
Review №56

Luke m. Is amazing. Super helpful, very knowledgeable. Gave me a fair deal. I did not the car salesman experience, he was much more personal. Next vehicle i purchase will be from him.

Co
Review №57

People are very polite and considerate here! The selection of vehicles is outstanding, been going here for a while now and never had problems with anything! The entire place is clean! They also have a delicious Coffee Bar, plus complimentary snacks and TV. All while they are servicing your vehicle, Ron one the owners came and greeted me while walking in to look for new vehicles, the salespeople here are NOT pushy at all they also practice very well Social Distancing due to COVID-19If any problems occur the professional people here will resolve it.Thanks James Chrysler-Dodge-Jeep-Ram of Cedar LakeSincerelyCordell S.

Ji
Review №58

Everyone else turned me down because of a recent repo, here I drove off the lot with a 2017 ram rebel. They were friendly, great to work with, and fast. Will continue business here for future purchases

Ja
Review №59

When I walked up to the dealership, Quincy was outside and asked to help me. Quincy worked with me and was not pushy. It took three weeks from the time I met Quincy to finally purchase a Ram 2500 Laramie from James in Cedar Lake. I am extremely satisfied with the deal I received from Quincy and it was a pleasure working with him. Quincy was fair and easy to work with. I highly recommend working with Quincy and buying a vehicle from James in Cedar Lake!

De
Review №60

Buying my first car from a dealership was made easy with James CDJR Cedar Lake! The entire process was pressure free and comfortable.I found my 2018 Honda Civic hatchback online on April 1st 2021 and made an appointment on the phone with Tracy to come down and test drive it the next day. When I arrived, everyone was super nice and Tracy introduced me to Johnmario Cappetto. John was super informative about the car and was teaching me all about the vehicle before, during, and after the test drive. He answered every question I had and was very friendly. Negotiating was very fair. The entire process was quick(probably 3 hours from walking in to driving home with my new car!); apart from hours of driving to the dealership because I’m not from Cedar Lake. Johnmario and everyone at James CDJR Cedar Lake made the journey worth every mile!I would highly recommend anyone in search of reliable vehicles and fair pricing to check these guys out!

Da
Review №61

Buyer beware! From the start ( 3 hour wait to pick up a vehicle that was supposed to be ready for pick up on arrival, after a 2.5 hour ride to get said vehicle) to the finish ( brand new windshield that leaks, well fix it but itll cost you 8 more hours of your day so we dont have to spend 150 at a place local to you . This place was a joke to work with.They sell other brands, but i assume they dont care about them as customers. Well they just lost a customer over 150.00 after spending 11k.

Al
Review №62

For over a year, I was rejected for getting a car. Personally, I think it was because of my skin color. No matter the size of the down-payment, they would sit me down without help for hours before them telling me they cant help me.I had to travel outside of my own state of Illinois to go to James CDJR to see if things would be different. I was very hesitant. As my past experiences were all very negative and honestly hurtful.The day before I left, I called and was directed to Tracy who helped ease my doubts and got my credit checked before heading out the next day. She was very friendly and was able to answer all my questions.Thanks to her and the staff, by time I got there from a 2 HOUR drive, everything was ready when I got there. Jeremy helped me test drive the car and showed me what I should look for while driving it. Then he helped get the paper work rolling. Even a cup of coffee 😂Then Chris came and very speedily got me to sign the needed papers and I had the keys in NO TIME! (2 keys at that! A free spare!) Last time I got a car, it took 2 days for everything to get ready. It took them less than an HOUR!They even posted me on their Facebook page! The car was very clean and had gas and you can smell that new car shampoo smell and tell it was vacuumed. My last car wasnt even given that treatment.Im going for my nursing and definitely plan on getting my dream car from them! The 2 hr drive there and back was worth it and it will be VERY worth it again when I come back for a new one in a few years!Thanks for your guys help and giving me a chance people in my own state wouldnt and to look past my skin color and see me as an Individual!I would definitely recommend if you want fast efficient quick service, and friendly and polite and respectful people willing to help you, please come give these guys a try. A nice gem in the Northwest corner fo Indiana!💎😊💚🤝

Al
Review №63

Mike Rhodes helped my husband and I quickly get into a new vehicle. We are very pleased with their service.Thanks for your help Mike.

Sa
Review №64

We came in on Dec 5th and met with salesman Quincy Brown in the lot. He is professional, and friendly and was quite patient with us test driving multiple cars before my husband decided on a 17, Chrysler, 300. Thanks for your help Quincy, Wed be happy to deal with you again. Merry Christmas! Gerald and Sarah Neff

Bl
Review №65

Quincy was awesome, super friendly and made my wife and I feel very comfortable. He made the buying experience very easy and no stress at all. My wife loves her new Grand Cherokee. Thanks Quincy!!

Li
Review №66

Mallory is the BEST to work with!! Not impressed with the rest of staff, but Mallory was easy to work with while buying my gladiator, very easy going and knowledgeable. This girl knows her stuff! Great experience with her.

Je
Review №67

Quincy B is AMAZING! This was my first major purchase and I have no complaints! From the moment I walked through the door Quincy took care of me. I’m always skeptical when it comes to cars because I feel that women are taken advantage of! That was not the case! Quincy made sure I was happy with my choice, he took his time to find me several options, he was very positive and just an overall blessing. I Thank you so much Quincy and I’m so glad I came into this location! I love my vehicle and I’m so thankful for everyone at this location!

Ri
Review №68

Great place love your manager Brian Davis Great service n very knowledgeable and service very good and Billy the mechanic Great knowledgeable guys

Mi
Review №69

I just bought a new ram 1500. Great experience from start to finish. Whole staff was very friendly and professional! My salesman Jeremy was awesome. I left a very happy customer and will recommend them to all my friends and family.

Gr
Review №70

I just purchased a new vehicle from this dealership and Mike Rhodes was a great salesman to work with. He helped me get a great deal and made the process easy. Recommend this dealer for your next car purchase!

Ha
Review №71

What can I say about Quincy! His attitude, motivation, work ethic and drive for total customer satisfaction is, unmatched! He’s NOT your typical car salesman that’s for sure. We had good honest conversation and Quincey was always ready with the right answer when asked any questions! He even took one for the James team for when I asked him if the sliding door on the van stopped automatically, say should my kid get in the way, he showed me by sticking his arm in the door and letting it close on it! Yes, it’s crazy and over the top but, that sealed the deal for me!

Ch
Review №72

They had my new Durango for 3 hours for an oil change and wash. I arrived to pick up the vehicle and it was not washed and they had not applied my discount to my service for having the new vehicle. I was told to sit and wait because there were other vehicles being washed now and they would have to redo my paperwork. Waited another 45 min for what should have been done when I arrived! Bad customer service! Go to Grigers where they treat people who buy $60k cars like they value your business.

Fl
Review №73

My wife and I visited James Jeep on June 2nd. We were greeted by Quincy (sales rep). Quincy was very professional, knowledgeable. honest and helpful. I am a senior citizen and have purchased MANY cars in my lifetime, with most of the experiences being less than good. Our visit with Quincy was low key and VERY pleasant. There were no misrepresentations. We purchased a new Jeep Renegade from Quincy. As a side note, Bryan in financial had us in his office less than 15 minutes signing all of the documents. I would HIGHLY recommend James Jeep and Quincy to anyone looking for a new Jeep, Chrysler or any make of a used car. If you are in the market for a new or used car, see Quincy for a good deal and a good experience. Tell Quincy that you want to walk away with a new vehicle and that you want to be as pleased as Floyd and Freida were with their purchase. I am certain he will do EVERYTHING possible to ensure that you leave James Jeep as a satisfied customer. It is refreshing to deal with a TRUE professional as Quincy.

Ka
Review №74

Jennifer the service manager is amazing. She is friendly, accomodating, and on top of her game. She ordered a set of tires for me. They arrived the same day and she called me to come in, gave me a loaner and called me back a little over an hour later to tell me my car was done. Efficient amd effective. Ill definitely be back because of Jen!

Ra
Review №75

Quincy B makes it happen! He was honest, up front and no nonsense when it came to getting me in the vehicle I wanted. He even showed me a few cars that were cheaper than the one I wanted, just to make sure I was going to be comfortable with my choice. I never felt pressured or like I was being swindled. He’s an awesome salesman and I would highly recommend him!

Ga
Review №76

I was in a time crunch to get a service vehicle replaced. I contacted Mike Rhodes and he immediately help me get a vehicle purchased very quickly. The process was fast, easy and convenient.This was the second vehicle I purchased here with Mike as my sales person. He does a great job and is a true asset to this organization.

Ma
Review №77

Mike R was cool. Very helpful and funny. I came looking at 1 truck and he worked out things for another which was way better. I appreciate him and this dealership.

Jo
Review №78

I cannot begin to say how much I am pleased with the attention and commitment I received from James CDJR and more specifically, my awesome sales guy, Mike Rhodes! I was an out of state buyer and did all my transactions over text/online. They made this process seamless and actually quite enjoyable. If youre in the market for a vehicle, please consider Mike and the crew at James CDJR!

Su
Review №79

Called on a used vehicle on their website last night. Set an appointment to see it today. Got a call that the vehicle wont be ready to be seen until.Monday or Tuesday of next week. Its nice to see that the level of customer service and the bs that was there from their previous names has not improved.

Do
Review №80

Great place and great people who work there. Always looking to satisfy their customers. And the sales man JP. Is a awesome sales rep for them.

Ja
Review №81

The service is great and the customers are treated with courtesy and respect.

El
Review №82

My husband and I just bought a Dodge Durango from James Chrysler. I will say the best service and professional treatment we could have asked for. Gold stars need to be given to: Tracy, and Quincy. We will definitely be back. So if your looking for a car ask for Quincy you will not be disappointed not to mention not pushy like the rest of the sales people out there.

Sh
Review №83

I purchased a very nice 2016 Subaru WRX and the sales team was great.Since then with only 70k miles we have had nothing but trouble including a new clutch air sensor and now a blown motor. I have received no response from the sales team or the manager.

Ka
Review №84

I was a lady on a mission and I met Patrick, who was awesome to help that mission become a reality. He was so helpful, fun, and didnt put any pressure on me into getting away from my goal. The day was a success and I havent stopped talking about my new car AND Patrick. Thank you much! Highly recommend!

St
Review №85

Excellent communication with Tracy from the time at which I inquired about the vehicle to the day of my test drive. Patrick was very friendly & laid-back and has a no-pressure approach, which made me much more comfortable during the whole process. Financing manger (cant remember his name) was also wonderful to work with - he gave thorough explanations of all documents I had to sign and was able to answer all of my questions. Great first experience at James CDJR. ☺

Pe
Review №86

Quincy was very helpful and I was able to purchase the van I needed for my company.

Ni
Review №87

Such a great place to shop for a vehicle they will do anything for you

Bo
Review №88

Very courteous & helpful staff. My first time coming here & I definitely will be back.

Sa
Review №89

Jeremy Brenman opened the door when we arrived after that we were in a new Chrysler, he was very knowledgeable about what we were actually looking for and had us in and out so fast. Great salesman not so pushy!!!

Ji
Review №90

Had a fabulous experience here! I had the pleasure of working with Johnmario and he was extremely helpful/personable throughout the entire process. Never did I feel like he was trying to push me into something I didnt want. He was flexible and easy to communicate with. Would 100% refer friends and family here.

jo
Review №91

Has to be one of if not the best dealer around good people great great great service. took care of everything with a smile firm handshake and compassion. see them and you will not be disappointed.

ro
Review №92

WE WILL NEVER GO BACK TO THAT DEALERSHIP AGAIN !!!TAKE MY ADVICE,. STAY AWAY !! INCONSIDERATE SERVICE DEPT !

Em
Review №93

I went to Jeep in hopes of making my dream car a reality. Patrick was my salesman and couldn’t have been more helpful. He was patient, honest and understanding. He listened to what I said and never tried to talk me into something that wasn’t possible for me. I highly recommend asking for him when you stop in. The finance team also worked with me to make sure I stayed in my price range while still getting to drive off in my dream car. I will continue to give my business to this dealership, with oil change and upgrades and maybe another Jeep someday!

To
Review №94

In for a factory recall. Quick friendly service.

Je
Review №95

Mike Rhodes was a great salesman and very easy to work with. The finance guy was also fast and efficient.

Ta
Review №96

Just bought a Dodge ram 3500 truck

Am
Review №97

All I can say is, you will want Quincy Britton as your salesman! Such a wonderful experience buying my first truck! Very friendly, informative, helpful & was never “pushy” like I’ve experienced at other car dealerships. He made me feel confident in my purchase and took the time to make sure I was getting the best price! Definitely would recommend him to anyone I know & also will be coming back in the future to buy from him again!! 😊

As
Review №98

If i could give a negative star rewrite i would. I’ve never been treated with such disrespect and unkindness in my life. I was treated so poorly by a woman named Bonnie. She stated my business was not welcome when i came in to find out more information about their inventory. I am absolutely disgusted by this dealership especially from a person with such high authority at this business, what a shame.

Ca
Review №99

Bought a used vehicle and it was lemon had problems with them even honoring it after a month of purchase never buy a vehicle from their terrible place shouldn’t even be in business

Je
Review №100

Recently bought a truck with John Cappetto & couldn’t be any more happier with the service & the staff. Very friendly, honest, straight to the point. Highly recommend John & the Dealership!!

Information
65 Photos
100 Comments
4.4 Rating
  • Address:13007 Wicker Ave, Cedar Lake, IN 46303, United States
  • Site:https://www.jamescdjrcedarlake.com/?utm_source=google&utm_medium=organic&utm_campaign=james_cdjr_cedar_lake_gmb
  • Phone:+1 219-374-7171
Categories
  • Auto parts store
  • Jeep dealer
  • Car dealer
  • Car repair and maintenance
  • Car service
  • Chrysler dealer
  • Dodge dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–8PM
  • Wednesday:7:30AM–8PM
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–7PM
  • Sunday:7:30AM–5PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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