Always a great visit. Ive been a customer for 20+ years. Ron & Gibb get the PA repairs done right. Mikey, Matt, and the rest of the floor staff are friendly and knowledgeable. Brian, Tracey, Jamie and the rest of the front-of-house team round off the polished experience. Definitely worth stopping in!

Been a customer since 1978. You cannot beat the personal service at Bills. To buy the right instrument or piece of equipment its imperative to be able to have the hands on and listen with your own ear ability to decide what is right for you. You cant have that with internet purchases. Bills Music allows you to have that experience before you buy. Excellent!

Love this place! Would highly recommend for trade-ins. Everyone is extremely helpful and it is always fun shopping around the store.

I shop here because this business is family owned. I love going to this store because it has a wide variety of guitars and musical instruments. Theres a great section with Taylor guitars. The staff is friendly and very willing to help. Check this place out, even the owner may stop by and chat with you.

What a resource to have here in Catonsville. Great new and used selection, knowledgeable staff, fantastic history. Buying an instrument or equipment is not an every day routine event; we need this kind of expertise and support to do it right. Thanks, Bills!!

Bills Music is awesome! I bought a guitar & it was great to be able to try a wide variety of instruments before choosing. Their inventory is not only huge but really cleverly chosen - they have the best instruments in each category. Their staff is friendly & super-knowledgeable, pricing is very reasonable and they give you a break on set-up for a new instrument. Were lucky to have this store in downtown Catonsville!

I live 2,000 miles away so Ive only dealt with them for online sales, but so far my buying experiences have been great. Small hiccup with my last order but they immediately made it right. The online sales team is helpful and friendly and they genuinely seem to care about their customers. Will definitely buy from again!

Had lots of great instruments at reasonable prices

Ive been going here since I was a kid. I bought my first guitar here and have been coming ever since. It has everything I need and everyone is always super friendly.

I was able to walk in, sell a keyboard controller, purchase new gear for my guitar, and checkout the music books all in a space that had great flow and vibes. No pressure from a very knowledgeable and easygoing staff. Awesome resource in Catonsville for any local musician or music teacher.

Great guitar shop (and accessories). A local business that has been here for a long time.

Knowledgeable and friendly staff. Prices pretty decent and this is a locally owned family business. Theyve been in Catonsville a long time. Great place to get instruments or recording gear.

Mitch was very patient with my indecsision regarding several guitars.I had already gone to every shop I know in Baltimore and the truth was there was not much new stock available. I made two visits to Biills Music from Towson--a good 45 min away. They had the most to chose from. I loved a Martin acoustic for its tone an went with it. Not regretting it.

This place has everything a musician could ever need. The building is huge and i could wonder around in there for hours. Affordable instruments and lessons!

Salesman nino, was very good. Helped me set up pa systemTo make sure it worked.

What ever musical instrument you want BILL MUSIC HOUSE HAS IT.

I recently purchased a new Paul Reed Smith Special Semi-Hollow Limited Edition (PRS Experience Guitar) from Bills. The sales staff and sales manager patiently worked with me and took the time to show me all possible options and finishes. I live out of state and was in town visiting and Bills carefully packed shipped the guitar to my home address (at no extra cost), arranging it to arrive around the same time I returned.If I find myself in the area again while guitar shopping, I would make another purchase.

Great place to do business. I purchased a used amp online and Leni was outstanding in assisting me. He was able to answer every question in detail. He packed (excellent job I may add) and shipped the amp to me. I highly recommend Bills and would do business with them again.

Ive been a customer on and off for about 20 years. They are great subject matter experts and provide a great family atmosphere. I wish them continued success.

This is a mainstay for all things music. I grew up on Bills Music Warehouse. went there to purchase a mic stand. got one. prices are reasonable. staff are pretty cool. I highly recommend them.

Friendly staff and excellent inventory. We love our digital piano!

Ive been going to Bills Music House since I was 11 years old Im 59 years old now great Music Store 🤘🏻

Just picked up my Fender Stratocaster today that I was going to sell because it just would not play right. Took it to Ron Cook for a Supertune and it plays AMAZING up and down the neck. It was a gift from my wife so I would have felt bad selling the guitar but it was driving me crazy.. Now I dont have to sell it thanks to Ron. A++++++

Hugeeeeeee selection. Respect the Guitar Exchange and Blue Grass Shop… Bills has so much selection. They talked to my freind on the phone.for me on speaker to get him exactly what he wanted. Good dudes all around when I don’t know stuff. Will come here again and I highly recommend Bills to my friends all the time. Billls are Up there with Music Go Round in Hunt Valley..

Its been a long time since I been to Bills. Its always nice to come here to get drumsticks and anything else I need at a good price. I recommend this store

This place is great... I definitely go to place for professional audio and D js equipment

I like going to Bill’s because of their extensive inventory, the time they allow you to compare and make choices, and their very knowledgeable and accommodating staff. SR

Had the product that I wanted , called them, they put it up front for me, walked in and completed the purchase. Very satisfied with the experience

Great variety of stuff, good selection of used gear. Been coming here for years. There isnt always staff for each section and not a lot of negotiation on used gear.

Bill’s music is a warm, welcoming space to find quality fender guitars & Marshall Amps as well as an awesome pedal selection (earthquaker, Caitlinbread and staples like MXR. The staff are awesome, helpful and nice. They patiently helped me identify what telecaster was right for me and kindly let me play almost all of them before I decided to spend money with a local business that truly deserves 5 starsPatrick

Quality stock...extremely helpful and knowledgeable dales assistance.

Awesome shop in a gem of a town that I never knew existed before. Well worth the hour and a half drive from Lancaster, PA

I buy all my string instruments here. Great selection and theres always new products coming it. They also have high-quality pre-owned instruments. The people who work there are friendly, helpful, and accommodating. Most of the guitars are within reach and can be handled without a sales associate (only the very expensive ones are in glass cases). Theres a range of prices and even more guitars in the back room so if you dont see what you like, just ask! A Baltimore gem!

This is a local hangout (pre-Covid) for musicians. Personal service and excellent selection. If you ask around the local musicians in the Baltimore/Washington area, this name will come up. They know their stuff and are like the Baltimore version of the icons of music stores such as Mannys in NY.

Jamie was awesome to deal with. She ordered my guitar from her Fender rep and it even came in BEFORE expected. Very knowledgeable and helpful. Ill be back for a Les Paul next!

Brian went above and beyond to make sure I got two of the best guitars I have ever owned, everyone I spoke to was courteous and very helpful; and I got my guitars from them when Reverb and Affirm said no. If you have not looked at Bills you should..

The cream of the crop for decades. They have outlived all other competition with their exceptional sales and customer service. They have impressive varieties of instruments in stock, spacious rooms, top notch instrument repair and upgrade techs, and assesories that make music fun. They have even told me NOT to buy an item because I already owned something that served the same purpose. Bill himself is legendary for his venues and reputation.

I went to Bill’s and bought a new Celestion speaker for my Marshall 1x12 cab, then had the guys in the shop install it. Turnaround time was less than 24 hours(!) in my own experience. The crew is friendly, and the store has a really cool vibe about it. Also, my amp now plays like a dream with the new speaker. I couldn’t have asked for a better experience.

Very friendly staff, nice selection of equipment. I was referred by a friend and was not disappointed!

Great place, fair prices, knowledgeable people.

Great service under trying times. Help me with all my music needs. Made a couple dudes very happy this Christmas. Cant wait to work out lessons!

Bills is just the best local music store. You will not find a more friendly helpful staff. There are no high-pressure sales tactics. I love going there. Their repair center is also terrific. I feel so fortunate to have a store like this near me.

In my experience, the folks here will help get you squared away with what you want/need and are very reasonable to work with.

They were helpful and cooperative a lot, thank you.

They are so helpful.and my violin teacher is awesome

Bills Music is the music store of your dreams. Its the best music store in the world. They dont follow you around the store being all annoying tryna make a sale like at guitar center. They have everything. Its incredible!

The local music shop that has everything you need. Gear, lessons, & repairs. Dont go to big chain support the mom & pop

I reached out to Bill’s music to rent his Hammond b3 organ and leslie for me and my fiancé’s wedding ceremony. Online it says they rent it out at $99/week with a minimum purchase of 4 weeks, noting that it includes free delivery. I knew I wouldn’t need it for 4 weeks but we were willing to pay the $400 minimum amount to just have it for the one day, our wedding day. The first gentleman I spoke with was very kind and said he felt like it was a great offer but he didn’t have the authority to approve it. He informed me he would ask his manager about my offer and he specified that his manager would be the one getting back to me. I patiently waited for a call from the manager but did not receive any call for a few weeks. I finally called the store back and this time the manager answered the call. I restated the offer that I’d given the previous employee and before I could even finish the manager cut me off and told me he didn’t have time for this. I was quite taken aback as he began to aggressively inform me that he didn’t have organ available to rent me. (I hadn’t even told him the date of my wedding yet mind you). So I asked him if would like to know the date of my wedding. He practically bites out at me”well when is it?!” I told him the date and he immediately says nope not available. Then he says I’ll call you back and let you know. He calls back the next day and says “I can rent it to you for $899”. I was shocked. I’d been willing to pay the 4 week price when I was only keeping it for one day and this guy wanted to charge me more than double that. So I said well what about your portable organ? Can I rent that one for $400? He says nope that ones gonna be $899 too! I was so angry I was shaking. I told him no thank you and hung up. I thought I would just have to deal without an organ.My sister, God bless her heart, actually found a guy online who was willing to rent, setup and deliver his Hammond b3 and Leslie for only $150 AND he brought it the day before so we could rehearse with it without my even asking him to! I literally cried! I was so excited and happy and I thanked that man profusely as well as paid him extra!I would warn everyone away from this store because their customer service is horrible!

Great spot with wide selection and helpful staff. Got a sweet mandolin today, and they gave the best offer on a used amp i was selling too. Glad i went there!

I was looking for a hard-to-find Parker Fly Deluxe, so when I found an eBay listing for a 99 that happened to be nearby - at Bills - I was relieved to have the choice to buy from a trusted, local store with a great used gear warranty and in-house shop. Leni from online sales was responsive and helpful with answering my initial questions about the listing, and both Mick and Leni were great to deal with when I came by to see it in person.This is legit the most excited Ive ever been about a guitar - the moment I first picked it up, my mind went blank. No licks, no shredding; I just sat there with trembling fingers, giggling to myself as I eked out just enough notes to ensure all the switches and pots worked.Thank you Bills for helping me bring home a marvelous guitar that Ive daydreamed about for 20 years! Its everything Id hoped for.

Wonderful curbside pickup experience! With the recent extra time I have picked up learning the guitar which I bought years ago -- but now I couldnt find some parts I wanted. Used the cart on the website and selected curbside pickup this morning and within hours of opening the store had a capo, extra strings and a gigbag ready for me. The staff was super helpful and friendly and quickly loaded me up with my goodies. Thanks!

Got my guitar super tuned. They did an amazing job. I totally trust them with my equipment.

Really helpful and found what i wanted for a decent price

They didnt have the guitar I wanted. The sales man listened to what I wanted and I found a guitar I love.

I would not recommend this store for buying used or good condition equipment. They will low ball you on what they will buy it for just to sell it at a higher price. You would be better off selling your equipment on Facebook or someplace else. They will rip you off.

Awesome store! I got a brand new guitar for under $300 dollars! Amazing staff too. Best music store in Maryland!

Before ordering, I called to inquire about a few things. The staff was tops! They were extremely helpful, polite, knowledgeable, and down to earth.I received my Rickenbacker 4003 Jet Glow super fast! It is my first time buying a Rickenbacker, and buying from Bills Music House, and I am impressed all the way around with both!I WILL be buying from Bills again and would definitely recommend them to EVERYONE!The Rickenbacker is as you would expect.... AWESOME, especially brand new out of the box! Just wow! It screams quality just sitting there. It is so high end, it was even in tune right out of the case! Thats amazing! It plays and sounds like a dream. The neck is so fast and inviting to the fingers, its hard to put it down. Its worth every penny I paid, and then some. If you havent played one, you are missing out!Thanks so much to Bills Music, and Leni for the great treatment and making a childhood dream come true!

It was a Saturday afternoon so they were fairly busy. The woman working the counter next to the door said hello but that was the only interaction I had with staff during my 15-20 minute visit. I did get to play a couple of guitars I could reach, but the guys standing around the guitar desk never asked me if I needed assistance. Im sure they would have helped me if Id asked, but my experience at Chuck Levins the next Saturday was what I would expect and thats where I bought my guitar.

Bill’s is simply a great place to shop. They have an extensive inventory, and more importantly, you’ll find instruments here that you won’t find at the “chain” music stores. The sales staff is friendly and the store is just really cool place to visit if you’re a musician. I don’t get to the Baltimore area too often, but when I do, a stop at Bills is always on the list.

Some of the most awful customer service I’ve seen, anywhere, and I’ve lived in Savannah, GA, NYC, Rochester, NY, Monterey, and LA. I hardly ever write negative reviews, but it is warranted here. Brian was rude, unknowledgeable, and completely unprofessional. While much nicer than Brian, the other technician I spoke with, whose name escapes me, knew less about amps than I did; I was teaching him things myself. Back to Brian, he quoted a handmade late 1800’s early 1900’s French violin I brought in to sell as a piece of junk worth $150. He also literally called me a fool for putting $100 strings on it. He said, verbatim, “I don’t care what you paid for it or what work you had done, I don’t see it as worth anything and you can keep that piece of junk bow too.” (The bow is a carbon fiber reinforced bow purchased for $250 new and played only a handful of times.) He then had me go look at amps with the other salesperson who was kind but had no idea that Tonemaster amps were modeling amps and tried to tell me they had tubes. Not a big deal, he was kind, but it’s something someone in a music store should be aware of. In the time I spent with the other sales rep, Brian disappeared and didn’t even show up for me to thank him for his time. Completely rude and unprofessional. Oh, and the violin? I took it to another shop right after who appraised it as easily worth $1500-2000, so I will be selling privately and never going to Bill’s music again. To Bill’s/Brian, no, you don’t have to buy my violin, but you do have a responsibility to treat potential customers with respect, regardless of whether or not they’re selling or buying and to NOT CALL THEM NAMES. No exaggeration, Brian called me a fool to my face after knowing me for five minutes. I very well might’ve bought an amp from you without selling the violin if you’d treated me with basic human decency, but instead now you’ve lost a customer for life, and I will be sure to let every musician or potential Bill’s customer I know to not expect a good experience at Bill’s. Peace out.

Luthier Ron is a god among men

Great selectuon and helpful staff.

WOOWWW!!! A musicians dream. I found the staff to be very helpful and actually interested. One employee checked for a guitar he thought I would like! The store is huuuge, with about 50 different options of 40 different instruments. The prices range from beginner to expert to collector (they have a guitar signed by C.C. Deville). An entire area dedicated for percussion and another for acoustic guitars. I spent 45 minutes in the front half of the store and still had things to see. I was in awe of all the different styles of electric guitar and even the small metal statues of stick musicians. Will be back and DEFINITELY recommend

Very organized, timely and professional. I only wish they would give an estimate of cost for repairs instead of a bill at the end.

I was charged for a $200 repair I didnt need. I brought in a malfunctioning tube amp that was making a loud electrical popping sound when I used it. The shop replaced my power tubes for around $200 and said it was fixed.I took the amp home and almost immediately had the original issue of the loud electrical popping sounds overpowering my signal.I brought the amp back in and the shop could not recreate the issue. I should note I am not convinced they ever recreated the issue in their store. I ended up taking the amp home and the issue persisted again a third time now.Eventually I found out the popping sound was caused by interference from electrical devices/electrical issues in my house. This is why Bills Music could not recreate the issue in their store. But then why did they charge me $200 to replace the tubes if that was not the cause of the problem? Why did they assume the tubes need to be replaced when by their own admission they could not recreate the issue in their store?Instead of saying they didnt know what the issue is/could not recreate it in the store they swapped out my tubes which were perfectly fine and charged me $200. That is shady business practice and I will not be a customer at this store again.

Great selection for a small town staple; great staff who know when to leave you alone and when to offer insight!

The staff member who assisted my family was very personable.

Awesome place lots of instruments i love it here!!!

Massively disappointed with the Super-tune service— NOT the place to go if you would like your instrument respected or properly cared for.In addition to not following through with the cleaning or electrical work, which is what is advertised, I was greatly insulted to be told by Ron that most guitarists dont use their tuning knobs, when I called back to comment that they were still cracking after their Super-tune service, despite being the main reason I brought it in. I was told that they did the best they could, and I was welcome to have them fully replaced for an additional $70.Upon opening up my guitar to do it myself, i discovered all wires and pots were exactly as they were before tune-up.. there is absolutely no way they were addressed at all. To lie about the cleaning was one thing, but to double-down and assume Ill agree that most guitarists dont use their tuning knobs is absolutely insulting.To cap off the lack-luster care, even the jack plate was mounted the wrong direction— my Les Paul is curved, and Ron reapplied the jack plate with the curved portion not flush with the guitar — which does not affect the electronics, but is unfathomable that someone with his experience could make a mistake like that, unless they were careless or drunk.Lastly, I specifically tried to go local with this purchase, NOT go to guitar center— to have my instrument properly cared for. I would not recommend anyone take their guitar, or any instrument to Bills music, unless you dont really know what youre asking for anyway.Shame!

Absolutely love Bills. Solid selection, personable and knowledgeable staff and techs. New or used, youll find everything from Lutes to xylophones.

Very friendly staff, excellent selection, outstanding guitar repair

The staff knows their stuff and the manager is friendly. They person who fix guitar and the back seems to be a nice guy.

Great People very helpful

Bass amp guy had me in and out in 20 minutes. Friendly, knowledgeable staff.

Although I didnt make a purchase, but I didnt experience any sales pressure while browsing

They didnt have what I wanted but did order it for me

I needed a compact portable sound system for my synagogue. I went to Bills. The salesman met me at the door. I told him what I was looking for and what my budget was. He guided me through all the options, plugging them in and letting me test them with various microphones. We put together exactly what I needed, at the price I could afford. No overselling. Great experience. Great store. Nice, friendly staff.

Very nice guitars, big selection

I am very thankful to have a full service, locally-owned music store nearby. While maybe a little more than online prices, I feel it is worth something to keep local stores in business. Plus if you are serious about purchasing, I am sure they will price match. What I like best is that they will leave you alone to browse, or give you help at your request. That is why I purchased my last guitar there. .

Great place, great selection, awesome staff.

Not sure who they paid to build up their positive reviews but it has got to be fake. There can’t possibly be 200+ people visiting and taking the time to review this dinky place. Terrible experience with this merchant. If you are planning to check them out from out of town don’t waste your time. I had a terrible experience with rudeness. There’s just no room for that period.

Food was absolutely delicious and great customer service during this pandemic.

Very helpful and a great variety

I brought my bass guitar in after buying it “new” off the shelf at Bills. Signal was cutting out and I wasn’t sure what it was. Turns out it was the 9V battery, which I could easily replace myself in 5 minutes. I was charged about $60 of “labor” to replace the battery and clean the electronics. That’s a lot for replacing the battery, which was wore out while the bass was played in store. I also usually have Bills setup my Floyd rose bridge guitars and they charge me close to $100. I called Guitar Center after I saw the price of this repair and was quoted $49 for the same service. I will never set foot in Bills again.

I was just enjoying sometime in my playground of sorts and luckily saw this golden guitar that caught my eye. I had to put my hands on and after inspection have it! As usual, my experience with the staff at Bills was pleasant! Its great to support a local staple!

I came in to buy a Bugera bass head and cabinet. Matt the sales rep set it up and let me experiment with some sounds. I asked if there was something that sounded better, he showed me a few others and I settled on the fender. Really nice guy, no pressure. Ill see you guys soon. A truly pleasant experience.

Went in to buy an electric guitar. Great selection. Super knowledgeable staff, and ample time to try oit as many as I wanted. I bought a used guitar and it is in excellent condition. Will 100% return

I’ve been taking my kids here for piano lessons and it’s been a lovely experience. I also got an upright bass here, which was dope. Overall we’re here all the time and love every minute of it

Drove all the way from Poconos for other reasons. My experiences in past with Bills Music has always been exceptional. So during an outing we stopped in store as my daughter has expressed interest in learning guitar. I wanted to show her this store as they offer such a wide variety of quality instruments and services. She was blown away! Came in to buy a beginners book..walked out with it and a new guitar. Thank you guys! You made a little girl and her parents day. Friendly, caring and top notch service!

I love it there

There have now been a couple of times where I’ve visited and had to hunt down help while associates either walk right by me or are hanging out chatting. It’s just not a welcoming store in my experience.

Love the staff here. The lessons and teachers are great. Everyone cares more about making music rather than just about making sales.

My goto place for music

Awesome employees!

I had a great time during my recent visit, as I always do when I come to Bills. Its like a toy store for guitar players. I am thrilled with my purchase!! Jason was very knowledgeable and helpful, and provided excellent customer service. I will definitely shop there again. I love your selection of guitars and your prices are very competitive.

Its definitely not like Sam Ash or Guitar Center, but this place is pretty good. You can order just about whatever you need, and they buy/trade used gear at prices way better than GC.

Great price is good customer service

Nice shop with a good variety of ukulele (we bought a few of ours from here in the past) and other musical items. We picked up some piano books today. Lots of friendly folks willing to help us find what we were looking for. Its always nice to be able to shop local as well!

Really cool store, love coming here.

First time shopper and was mightily impressed. From the warm greeting upon entering to the super service by PJ. I had searched for the 4 things I needed online first, but ended up buying everything at Bills. Im coming back for sure.