Robert and Jonathan did a great job today in helping me having my brakes replaced today! They got me in and out super fast! I feel like family when I come here for service! Highly recommended!

Service Advisor Mr. Andre Goppy was the consummate professional. Fully explained all vehicle repairs and future service needs very thoroughly with extreme patience. He constantly kept me advised of my vehicle status while I waited in a very clean and relaxing waiting area watching TV.. My best experience at any Mercedes service center. Thank you. Len Spencer

Couldn’t have asked for more from Ken. He was great and went out of his way to get me behind the wheel of my new Sprinter. Easy to talk to and connect with. Saad made the finance process clear, simple without overwhelming pressure for additional warranties. He ensured that I was informed about my options and helped me choose the best coverage for my scenario. THANK YOU!

Stephanie was great. She was very knowledgeable and patient as I was deciding between a car that was already at the port versus ordering a new one. I ended up going with the one at the port and am very happy with my decision. She kept in touch with me throughout the process and worked hard to get me in and out quickly. Thanks Stephanie!

Mr. Adrean Pope was an excellent sales person and he made sure that the sales process went smoothly. His knowledge of my car and how long the process would take was right on point. Thank you so much for your time, Adrean!!

I had my car brought to Catonsville for repairs to learn they were beyond my ability to pay. I was offered the choice to sell my car to the dealership and provided a quote. Working with the service team was efficient and easy, everything after was not.It took 3 weeks to get ahold of the sales team, after leaving over a dozen messages and leaving my name and number with employees.After finally getting ahold of a sales member (through the chat function, they never returned my messages) I was told the quote I was given wouldn’t be honored and in fact I owe them a fee, so we could call it even and I could sign my car over to them for $0. My car had new tires, new registration, and I had to pay an additional month of insurance while trying to get in touch with them. When trying to advocate for myself I was told to “take a deep breath and calm down, this crossed the line.I choose to take my car elsewhere. When it was being picked up I found the inside of the car to have trash left behind, and parts of the interior insulation had been removed and not replaced.I would not recommend anyone go to Mercedes Benz of Catonsville outside of working with the service team, I found the sales and administration to be disrespectful, inconsiderate, and belittling.UPDATE: My car sold for over $1800 at auction, proving I was being lied to when they told me it was worth nothing. Tiger and the team at Mercedes Benz were trying to take advantage of me.

Robert and the whole team from Mercedes-Benz of Catonsville have been amazing!! They go above and beyond to make sure all my car needs are met and have top notch customer service. I highly recommend this location.

What started off as a wonderful experience quickly declined. An abhorrent representation of the MB brand. Lacking customer service, accountability and basic communication. Showed up several times after booking service appointments only to be told there are no loaners, was sold a “new” car that had catastrophic engine trouble 7 months later only to be completely ignored by the general manager and sales manager when I needed assistance with what to do with the vehicle. I took my business and referrals to Owings Mills and won’t ever look back.

Kane attended to us, he was really good and was very patient with us, he made the whole process easy and he was polite and friendly but also professional.We a got a Mercedes Benz that we love, the only thing we werent happy about was the warranty on the car was only for 1year which is really short so you have to pay for extra years of on the car,thats the reason I gave four stars instead of five.But above all it was a pleasant experience especially working with Kane.if i want to get another vehicle, I will definitely go through Kane again.

Mohamed is the absolute best person you can go to for a new car (for anything really). Honest, genuine and will give you the best service. Most people hate processes like this, but I enjoyed every minute of it. So worth it! I couldn’t be happier.

I bought my first Mercedes and Im overjoyed! Tiger, the General Manager and the Finance Team were excellent! They made my experience stress free and made me feel so welcome. I love my car!😀

Special thanks today to Craig Coombs for his superior vehicle knowledge, excellent customer service and great solutions! Craig quickly identified the root issue and timely repaired. Gawaine Gordon who works along with Craig also provided excellent, timely and competent service. Thanks Robert for having a great team! Robert, Russel, Steve &Stan in service have consistently help to convert 🍋 into lemonade.

The car salesman Ahmer was great. He was very nice and helpful. The gentleman that show me things that the car was capable of doing was very helpful too. The financial department needs improvement. Having me wait so long was unprofessional. I was there for 4 hours.

Thank you a million to Tiger -our salesperson- who took care of us from A to Z. He was VERY PROFESSIONAL, courteous and explained everything so thoroughly. He gave us first class service and weve recommended him to all our friends!

Tigers the man! Come see him if you want good service and a helpful friend to sell you a car not just a car salesman.

Great experience, the sales manager Tiger Robinson provided me with great help. Even though it was difficult to communicate with my poor English, his patience and cooperation allowed me to successfully receive the car in a few days.

Greatly disappointed with the management and staff of MB Catonsville.I purchased a van from the dealership. I paid for the vehicle in full. The finance employee set up a separate loan for me - even after I pointed out that I was paying for the vehicle in full. After multiple times pointing out the error she reassured me that the loan she created would not be used. Maybe you can guess where this is going. She set up an auto loan for the vehicle and put a lien on the vehicle (I paid for the vehicle in full). After a few months of not getting my title - they finally sent me my vehicles paperwork - and no surprise there was a lien on the vehicle. I have communicated with the the dealership over and over - and they can’t seem to fix the issue. So I have a vehicle that I paid in full for and the title is with a bank that won’t communicate with me. I can’t resell the vehicle - They refuse to fix the issue. The manager doesn’t return phone calls or emails. Do not expect to get Mercedes quality service from these guys.DO NOT DO BUSINESS WITH THIS SUPER SHADY DEALERSHIP!!!!!

I had my smart car brought in for a check engine light that was just malfunctioning and to get them to just look at the check engine light cost me $175, of which this price was not disclosed to me until the day I came to pick up my car. I scheduled an appointment for this visit and still had to wait a full day to get my car looked at. Upon attempting to file a complaint with the service department, I was never reached out to. This is my second time dealing with this particular dealerships service department and both times I have had nothing but a bad experience with everyone involved. Would not recommend going here if you want to avoid hidden fees and obnoxiously long wait times.

I would like to thank Mercedes Benz of Catonsville, for their service on the sale of my new vehicle. They were all professional, courteous and responsive to my needs. Mr Adrean Pope was a prince to work with and stayed on top of things to get me a great deal! He impressed my wife as well. I want to mention finance officer, Ricky, he was very thorough, thoughtful and made the process a breeze. So thank you all for the first class treatment, hard to find in these trying times. Keep up the good work.

It was the best experience I ever had purchasing a car. I arrived at 5:55 pm and the dealership closed a 6:00 pm. They did not know if I was going to purchase or not, but they were so accommodating (Wes, Adrian and Liz) in assisting me. Thanking them would not be enough for their assistance.

Great experience. Erik was able to find me the car I wanted even though other dealerships had not been able to do so. Everyone I met at the dealership was very pleasant and they worked hard to ensure that I had a good buying experience.

I absolutely LOVE LOVE LOVE coming to Mercedes Benz of Catonsville! Everyone you come in contact with is AMAZING and knowledgable. My personal favorite is Arthur (Tiger), he has sold me both of my Mercedes, he works around the clock and makes sure you are 100% satisfied! He makes you feel super comfortable and you can trust him which is ALWAYS the best feeling when purchasing a new vehicle. I would recommend him to everyone, your in the best hands when sitting in his chair. I couldn’t be more happier with my purchase and the process! I love it here! They will forever have a faithful loyal customer in me. Even the finance managers are amazing, Saad helped me select the best warranties that fit ME and Ricky assisted me with completing my purchase. Everyone works as a team to make sure you get exactly what you want! I can’t thank everyone enough☺️

Worst place to go and get the service. Not even worth to get one star, in fact it should be NEGATIVE TEN.I feel terrible why I bought my car from this dealer with extra warranty!!!The service Dept has no shame at all and totally waste customer’s time and money!No place like this!Before I go, one manager said tires are still under the warranty and bring into the dealer for free replacement. However, when I get there, the other manager said completely different stories and nothing is covered!Full of irresponsibility and no customer service at all, this dealer even asked me to call to see if the tire company covers the tire warranty although the dealer was the one who already chose the tires to any brand new car.Seriously service manager doesn’t know why and what my car is for at first.

Mohamed was extremely professional, knowledgeable, and friendly. He made purchasing my first Mercedes-Benz an enjoyable and seamless experience. The entire process took just a couple of hours, and I was able to drive off the lot in my dream car. Mohamed and the entire team at Mercedes-Benz of Catonsville were truly a pleasure to do business with. The epitome of best-in-class service. Thank you!

My experience in the past with dealerships has not been the greatest! I will say this is by far the best Ive experienced in years! Mohamed was awesome from start to finish! I would recommend Mercedes-Benz of Catonsville from here on out to purchase a vehicle!!

I came in hoping to get a certain car at a certain monthly payment. Tom, the sales manager, and the finance manager were very knowledgeable and professional. They came together and helped me do just that. I definitely recommend their dealership.

Great buying experience with Mercedes-Benz of Catonsville. I worked with Erik through the entire purchase. He is such a down to earth professional. Erik was extremely patient. He made feel extremely comfortable and confident with my purchase. Erik was proactive, and pressure free. He kept me well informed along the way. Erik went above and beyond to make everything go smoothly! Working with Erik was an absolute pleasure! I am pleased with my purchase. My car is amazing! Thank You!!!

I absolutely love the service here! I refuse to go anywhere else to service my car. Gordon and his staff have been phenomenal! They really do and amazing job every time and I am highly pleased with them. I really appreciate the communication as well. They are such pleasant people and they are the only ones I will trust with my car. They really go above and beyond expectations and I always have a such a positive experience here. I really loved the personal note on my invoice! They really love what they do and it shows! They truly are the ambassadors of the quality, prestige, and elegance, Mercedes Benz stands for. They take such good care of the clients and not to mention they even cleaned my car! She is running beautifully and she looks good too! Thanks, once again Gordon! I really appreciate the job very well done. This is why I always choose Mercedes of Catonsville every time. I can not wait until its time for me to buy another Benz! You all got me thinking about it, after driving those beautiful loaners!!

My wife and I bought a Mercedes Benz GLC 300 at Mercedes- Benz of Catonsville in May 2021. Like many customers, we were a little nervous about the car-buying process, but it turned out to be a very pleasant experience, mostly because of Tiger Robinson, an excellent sales consultant there.Mr. Robinson is very friendly, professional, helpful and capable. He is highly knowledgeable about the automobiles performance, and he patiently explained the various features of the car to us. He knows the customers needs, and left plenty of time for us to ask questions and make our decisions. At no time did we feel pressured or rushed in the whole buying process.Our after- sale experience with Mr. Robinson was just as pleasant. Two months after we bought our M-B GLC 300, we still had questions about how to use some advanced features of the car, so we went back to him. Mr. Robinson spent almost 30 minutes answering our questions and showing us how to use those features, to our complete satisfaction.Mr. Robinson is by far the best car sales person we have encountered in the last 35 years. I take great pleasure in recommending him.

Kane was awesome! I really appreciated his patience and customer service. Great guy 👍🏾

Extremely disappointed. I have been taking my wifes and my vehicle to this location for over a year and have been getting constant professionalism and flawless service from Gordon. However, I decided to schedule a service on Saturday with any adviser available and Yousef was appointed to me; that was my worst mistake. Starting off, I was given a call (which I missed) shortly after my vehicle had arrived to this location (via Valet pick-up @ 0930) so I called back and Johnathan stated that the call was probably only to let me know my vehicle had arrived. However, later I found out the call was to ask me about what repairs needed to be done to this vehicle (this could have been avoided if a voicemail/text was left regarding this as I have done many times with Gordon). Fast forwarding to 1630 hours, I noticed there were no updates to my vehicles order online, so I called multiple times but no answer. Then I keep going with my day thinking it is still in the works and they are simply busy, so I miss another call, again no voicemail. So I called back again multiple time with no answer (receptionist Debbie can confirm this) to the point that I decided to ask my wife to take me straight to the dealer to find out what is going on and just stop all repairs and get my vehicle. I suddenly find out that the Service Department was already closed, no repairs were done ,and that my vehicle was unable to be given to me until Monday, so I ask for a loaner vehicle since I need to go to work on Monday, but informed i was not possible, so I had to come to work today asking my wife to drop me off and pick me up and still waiting for my vehicle to be serviced and dropped off at home. In conclusion, my vehicle was held at the shop WITHOUT my authorization/consent, no repairs were done during the weekend, no loaner was offered after the fact, and to top it all off, in Yousefs attempt to remidiate this situation, I was still being thrown multiple service recommendations to be done (worth $2100) which I find very odd, since none of this recommendations were given to me 6 months ago at my last spark plugs service (which by the way was not even updated on the system and I was still being recommended to replace my spark plugs) at this point with these many RED FLAGS, I have lost all trust and confidence in this dealer and their technicians. Again, the only reason why I trusted this dealer in the first place was because of Gordons service and work ethic but now that trust and integrity has been shattered by the rest of the team and unfortunately will rather take our business elsewhere.***Note how the Owner only gives feedback to positive reviews and ignores the rest, that alone should tell you a lot about their professionalism and work ethic.***

There’s aaalways an issue in this dealership. Ever since we bought from them, we had to be sealing with lost documents, people who don’t get back to you on time, basically chasing them to do their work.Now that we deal with service maintenance, there’s clearly no communication between the employees, we wait for hours and we don’t get our loaner car, no one asks you if you’ve been taken care of, I have to be chasing them in order to have things done.Too bad it’s the closest dealership to me, but I’ll definitely make a drive next time.Avoid this dealership at all costs.

Such a pleasant and ease free experience to shop and purchase my car! I definitely recommend this dealership and a big shout out to Mohamed Abouyoussef for his great efforts.Mohamed was very friendly and proactive in engaging with us and make our Car shopping experience so simple. From checking out the car, to test drive, discussing the specs and paperwork went smoothly.Highly recommend this dealership!

The staff at Catonsville Mercedes-Benz is top notch and first class, just like their cars. Mohamed was great, patient, understanding and made my experience fantastic. I highly recommend getting your next Mercedes at this dealership. Thank you again Mohamed.

I received a letter about potentially trading in my car for an upgrade. Tiger Robinson was randomly appointed to me and I am so grateful he was! I had some questions and reservations about it and wanted to know if this was a right fit for me. I was not looking to buy a car on this day. A car buying experience is so amazing said No one ever! However, the experience I had with Tiger changed my perspective on buying/trading cars.Not only was he able to find a car that was right for me and my budget, he was straight up and realistic with how much time it would take and what to expect going forward. Ricky in finance was also a straight shooter which I appreciate and got me in and out.This was was seriously the easiest car transaction I ever experienced. I’ve been coming to this location for 3 years now and every single time I have come to service my car, Gordan is my dude! Always super personable and responsive. I have consistently a great experience with these people.

My experience at Mercedes-Benz of Catonsville was superb! Ahmer found the vehicle that I wanted and had it waiting for me to test drive when I arrived. The paperwork was painless, and I left the dealership HAPPY in a brand new Benz! Thanks Ahmer and the whole team at MB of Catonsville!

Great experience! Stephanie and team (Tyrone, Mohamed, Elizabeth) went above and beyond. Stephanie sent me a personalized video to walk me through the car condition and options before I drove all the way from VA to buy it. Increased my confidence in my choice. Their commitment, customer service, and unique inventory was worth driving all the way from N. VA. to buy my E400! Very happy with my buy!

My experience with Mercedes-Benz of Catonsville was very positive. My sales rep, Deontae Warner, was very attentive, understanding, and available to answer or discuss all my requirements, concerns, and questions. Yet he was never pushy or aggressive. I highly recommend him to get you exactly what you need in a car.

Took my car there for an insurance claim. They were only suppose to do a 3 hour diagnostic and 3 hours turned into over 2 weeks. After getting my car back I told them my tint on one window was torn and the trunk piece above the plate was broken. The piece above the truck was recently replaced (proof was given) before taking the car to the dealership. The manger of service Patrick told me there was video of the car arriving with the problems but when I went to see the video it mysteriously could not be played. I was repeatedly lied to and they refused to fix what they broke. I will never use this ghetto location again or refer anyone.

Adrean was a pleasure to work with. He understood our needs quickly and ensured our car buying experience was easy and pleasant the entire time.10/10 would do again!

Mohamed from Mercedes-Benz of Catonsville and the dealership are professional and helpful. They made the entire buying process easy and comfortable. Mohamed was knowledgeable of all the vehicles and quickly had us out on the road for a test drive. There were no pushiness or games. I would highly recommend in buying from this dealership if you are looking for a Mercedes-Benz.

WORST Customer experience ever. They should not even call themselves a Mercedes Benz dealership, seeing that they do not live up to the excellent customer service I have experienced from other Mercedes dealerships. I had an appointment for Saturday, went to drop off my vehicle and was told I needed to wait an additional 20 or more minutes before I could leave because they needed to know why I was dropping off my car ( mind you I had already provided this information to the customer service representative when I made the appointment). My appointment was for 11 am and I was there at 8am, because I had another appointment somewhere else. I told them I would come back at my appointment time because I could not wait and didnt understand why the tech could not just call me to get the same information I had already provided over the phone. As I was driving out of the parking lot the service tech started yelling at me to stop.I thought something was wrong. He begins to say I have the wrong keys. Now anybody who is familiar with Mercedes should know that the key fob is specific to each car. There is no way I would be able to drive my car with the wrong keys. He proceeds to tell me he has my keys and tells me to take my keys out the ingnition. I tell him these are my keys or I would not have been able to turn on my car and drive. Just to prove to him I am right I take the keys out and proceed to turn my car on again for the tech to see in fact I do have the correct keys. He then says, sorry, they had these labeled as your keys.That late afternoon I receive a text stating they need to keep my car until Monday because the tech didnt have a chance to get to it on Saturday. No, problem, I saw they were very busy on Saturday. Today is Thursday, and another tech called and asked what I needed done to my car because the previous tech did not work on my car but also did not even care to pass on information to have another tech do it. So they had my car for 5 days and nothing was done to it. I had my other Mercedes schedule for this weekend, but I will be taking my business else where.*I have posted an update review based on my good experience with the service manager Robert.

After countless Mercedes leases I can definitively say if you are looking for a Mercedes, there is absolutely no need to look at another dealership. Koons Mercedes of Catonsville has the the best pricing, the best staff and the VERY BEST customer service - PERIOD! Wes is incredible - always good for his word and always personable. Brian, our sales professional, is exactly what you would want (but never ever get at another dealership) - kind, patient, and knowledgeable! These guys work magic - look no further! Thank you Koons Mercedes of Catonsville!

Wow factor in customer service!! 👏 Professional !! I skipped a closer MB to get my scheduled maintenance from them. Even honored my $150 off for service coupon. Support and Report!!

Called them back for my car service and this representative was speaking with attitude and completely unprofessional. She ain’t paying for my service so there is no excuse for the way she handles clients. I’ll start taking my Benz at different branch.

Brian and the entire team were acomidating, courteous, patient and very non-salesman. I didnt feel the usual pressure I do at a dealership. The atmosphere and vibe was really friendly and more focused on my preference and questions as opposed to just rushing me into a sale. I was able to take my time and review multiple vehicles and they stayed 90 min past closing just to get me all set up properly with my brand new SUV. I would definitely recommend this location.

We had a wonderful experience there with salesperson Adrean Pope. He was very professional and knowledgeable. He tried his best to make our needs met in every aspect. He also reached out to other dealerships to ensure everything is what we loved. We highly recommend his service.

I always have a good experience here. Andre Gapee is an AWESOME Service Advisor. I just tell him my concerns and he knows exactly what to tell the service technicians to concentrate on. He explains everything in great detail and I really appreciate that as a customer. I purchased my car I love from here and Im just as happy with the services I receive. Customer for Life!!! ♡,◇

The person I was assigned in the service department informed me that my service would be done the same day but if I decided to have the car detailed I would have to leave it overnight. I was fine with that since it only had to be detailed the following morning. I called that morning to find out what time I could pick my vehicle up. I was told my service rep Stan would call me right back. After waiting and waiting I called again this time speaking directly to Stan. He also said he would call me right back. After waiting around again which seemed like a long time just to give me a time when I could pick up my vehicle, since according to Stan only the detailing needed to be done I called for a 3rd time. This time I was informed that they were working on the service that I was told would be done the day before. After finally picking up my vehicle I was informed that they didn’t have the part needed to do the complete service and they didn’t even have the detailing done! I was not going to let them waste anymore of my time so I took my vehicle and left. If I have to endure this poor service again I definitely won’t be back.

Excellent customer service!! Best experience I’ve had at a car dealer. Gave me a whole new outlook on car salesman and the car buying experience as whole!!!

It was my first experience leasing a car from Mercedes-Benz of Catonsville, I would highly recommend Mercedes of Catonsville because in overall their team is organized and know their job.

This is the ONLY Dealer in town!!Look no further. New in town and tried a few and found the ONE!KOONS MERCEDES!! Robert and Gordon are awesome!!! They listen and they help and they CARE!!! They value you even if you, did not buy your car from them.They are problem solvers. Service with excellence. They answer there phone and they get you in and out.Trust me!!!

I would like to first say Thank yo to Tiger for his knowledge of the process and his professionalism. He made the car being experience easy and understandable. I would also like to acknowledge the Finance Manager Rick for his warm personality and ability to find us the best deal. Thanks again!

Stephanie Shi is a great sales woman. She sold me the car of my dreams. Stephanie Shi made me feel so comfortable at the dealership and throughout the process, we even had a talk about life. Stephanie Shi went out of way to take lots pictures and made a awesome video of the car that I want it for me.This is easily the best purchases I made this year. Thanks Stephanie Shi for the awesome car. #MYDREAMCAR

My Husband and I had a great experience with our salesperson Adrean Pope. He was attentive to detail, extremely helpful, easy to contact, and even after our purchase, continues to make sure we have everything we need! We highly recommend him and the entire team at Mercedes-Benz of Catonsville!

When no other shop could figure out what was wrong with my vehicle. One test drive with Seth Coutts and his welcoming smile and warm personality my vehicle was diagnosed and soon after repaired.

I was referred directly to Deontae. He was professional, knowledgeable, and didnt try to pressure me into something I didnt want. He asked me point blank- which I really appreciate as a businesswoman- what it would take for me to purchase the car I wanted that day. I shared with him the two things I needed from the deal and he came back to me 45 minutes later and made it happen. This is how business should be done. The appointment was honored and prompt, he gave me real numbers and was efficient- as was the entire team. I sat with Liz for my financing and she was transparent and pleasant to work with. She had answers to all of my contractual questions and when necessary, have me the name of the person with whom I needed to speak directly to get an answer to my service questions.I almost didnt take this appointment because of all the horrendous reviews online. Please, give them a chance. This experience, to me, certainly spoke and rose to the standard of care one would expect from the Mercedes-Benz brand. Thank you Deontae, Liz, and anyone else who had a hand in making my goal a reality last week. I am more than pleased with this service and expectation.

Excellent service. I received several reminder emails. They moved quickly to get me situated when I arrived. Ive been having my E350 serviced there since 2017 with no complaints.

Adrean was the most amazing customer service, car salesman ever. Anything i asked for he made happen. He makes made me feel like i made a good choice in my purchase. Im already looking forward to my upgrade in another year or 2. I recommend him to anyone.

Always been great and definitely our go to dealership despite we live 5 minutes away from the Silver Spring dealership of Mercedes. Ahmer has always been nothing less than exceptional.

My wheel was damaged while my vehicle was there for tire replacement. I was told the video would be reviewed, my calls were not returned until days later just to tell Me to contact the tow truck driver. I was TOLD the video would be reviewed and it wasnt. I used Mercedes Roadside Assistance, paid for my services then they dont want to fess up to the damage nor speak to me. My car didnt get washed and they tried to send me off with all four of my old tires stacked up in the car. I expected more from Jackie, her manager and Mercedes.

My experience was awesome!! Every question I had was answered, He went above and beyond!!!! I was very impressed and pleased, definitely will be recommended others thats looking for a luxury vehicle his way!!!!

They had the used car I was looking for. Erik was easy to work with, direct in answering my questions and quick with the paperwork. The car is what I expected it to be and the experience buying it was positive.

I always have a great experience at the Catonsville Mercedes. They are fantastic when it comes to communication and service. I love my clean car when it is returned. I appreciate Jackies friendly manner! We own 2 Mercedes from Catonsville and just ordered a new one.

I’ve been out of a car since November waiting for my insurance to pay off my car. Today not know if I would even get a car I filled out an application here. I was surprised when Stephanie and Tyrone called me and said I was approved within a couple of hours. They both was so nice and professional with me through the entire process which was very quick surprisingly. I would recommend coming here to purchase a Mercedes

Highly recommend Stephanie! Very professional and efficient! Excellent! I really like the GLE 350. Great experience at Mercedes Benz Catonsville.

Where should I begin? A rude service rep, or the techs not being able to fix an issue?I brought in my car to fix auxiliary battery malfunction light. The first service rep was very courteous and caring. Got the service A done while at it. When The rep said the auxiliary battery needed to be replaced, and the issue is gone. The moment I picked up my car, the darn message came back again. I booked another appointment, and this was where my experience quickly turned south.I believe I dealt with Jacquline; the moment she found out that I was there to address the issue that came back, she wasnt nice. Literally everything I said she had a cringe on her face and made me repeat what I said, as though whatever thats coming out of my mouth didnt make sense. Later in the afternoon, I get an email from her with literally nothing in the body of the email; I texted her, and she said the cars done. I went back to the dealership - as I was getting out of the loaner, she sees me, and when I went inside, she was already gone. I was just standing there waiting for her and nobody bothered to ask what I was doing. After about 5-10 minutes, I decided to talk with someone else to pick up my car. The service rep clearly did not want to be there that day or couldnt give 2 cents about me. Either way, it wasnt fun. Ive had different brands of cars like Honda, BMW, Audi, Porsche, etc., and by far, this rep was way worse than the ones at Honda. Im not expecting the service/attention that youd get at any Porsche dealerships, but come on.As for the techs - the second time I went in, they said they forgot to code the battery. First off, theyve probably installed thousands of batteries - how do you forget to code one? The malfunction message was popping up randomly, so why would it be okay on this start up but not at the next? Anyway, coding the battery didnt resolve the issue. They are either bunch of recent grads or they just really cant care less, just like Jacquline. I ended up taking my car to a different dealership, and they told me that the cable ends were corroded, and it just had to be cleaned. This was extremely frustrating because as technicians, how do you not see that?In short, horrible experience - I would not recommend this dealership to anybody.

So let me start off by saying I had an amazing experience at BMW of Catonsville, MD . I noticed a car they had on their website that I been looking for and it was a 2017 Mercedes E300. I been looking for this particular car with low miles on it and they just so happen to have it , it had low miles and and everything I needed on it . I called and talked to Kory Matthews And he hooked me up from their on out he processed my paperwork, answered all the questions I had and on top of that he even brought me my car to North Carolina. Kory was such an amazing person to work with And I wouldn’t have changed anything else his customer service is too notch and the best I’ve had when purchasing a luxury vehicle so if you are in the market and need a certain vehicle he can get it for you just as he did for me... Look him up he will take care of you !

My experience here at Mercedes Benz Catonsville was phenomenal all due to my Sales Consultant Sandra! She has a great personality which made her easy to deal with and she did not push me at all to buy the vehicle right away, which I did anyways. When the day came to pick up the car, she called me to let me know that the vehicle was ready to be picked up and when I got there.. WOW, the car looked great! She definitely took care of me! I am very HAPPY with my 2021 Mercedes-Benz AMG CLA 35 Couple . Thanks again Sandra!!

Our experience overall at Koons Mercedes -Catonsville was wonderful.Erik Hershan -our sales rep was very knowledgeable, helpful and courteous.So were the other people ( Shoab and Saad Ali ) that helped us with the many questions we had about our new Mercedes.The whole process from the 1st day to delivery of the car as promised by day three went off without a hitch. Thank you.

Was worried my car would be down for awhile when it had major engine problems, but the technician Madison and advisor andre had it done in under a week! The technician was extremely professional. The service was so good I bring all my vehicles here now, even my lawnmower.

Erik is a phenomenal sales person and human being. No pressure, but very thorough and knowledgeable. Followed up promptly on any questions. So glad I bought my Mercedes at Mercedes-Benz of Catonsville!

My daughter and I had the most wonderful experience at Koons Mercedes in Catonsville thanks to agent Tiger Robinson. His manners were impeccable and he showed patient and in-depth knowledge of all aspects of the car. We were with him for several hours and found him trustworthy. I highly recommend him if your are shopping for a Mercedes. He actually makes you feel good about spending your money. He is the best.

I recently bought a car at this location and it was an amazing experience. My service advisor, Stephanie S. not only took the time to show me around but was very patient as we arrived to find the perfect pick. She was also very communicative to run things by the sales manager, Sam. We were also privileged to talk and receive help from the sales manager and general manager. Stephanie was able to provide not only well service but really took care of us as customers. This is the Mercedes-Benz to go to in D.C/Baltimore area. Friendly people, great car options, and good location. Hopefully your service advisor gets to be Stephanie.

Adrean is your go to guy. He contacted me when I reached out about my prospective new vehicle. He told me that he was going to take care of me and he did. He was upfront and honest from start to finish!I have never had such a smooth car buying experience in my life... I recommend him to anyone under any circumstances. Hell get the job done! Thanks, Adrean!!

They are sooo inhuman, I had a situation with my brand new SUV 2021 and the service manager Robert call me 2 hours later, and I explained to another service guy (Jonathan) what was my emergency, I need to be at the airport (Philadelphia) at 2:30 PM for my 7 year old daughter and my car do not want to start this morning, I called roadside, I try to rent a car but nothing available for me, I did everything on my hands, so I call back to the dealer and the answer was sorry not car available for me, of course they want to sale you the vehicle because they only want your money but not the customer. My point is: is always a way to do exceptions because emergency happens, can you imagine the frustration as a mother when your daughter is flying and you need to be there on time because she is a minor ? super bad experience, very upset.

This is my second purchase from this dealership and I have to say hands down the best customer service and quick turnaround process.Thank you KANE for your superb professionalism and customer service!

My wife and I recently purchased a Mercedes GLC 300. This was our first purchase of a Mercedes-Benz. The dealership (Sales Manager Tyrone Greene and his entire staff) welcomed us to the Mercedes-Benz family and believe me, thats exactly how they treated us. From start to finish it was a gratifying experience. Thank you Mercedes-Benz of Catonsville.

Ahmer was absolutely patient, dedicated, knowledgeable, showed great customer service and even called back in timely manner when he missed my calls...Ahmer made me feel as though I was family as well as the young gentleman when signing my papers. It was a pleasure having Ahmer as a salesperson and working with Mercedes Benz of Catonsville.

Great experience with Brian Stroud. Friendly, smart and informative. Kept us updated on our car order and delivery. Highly recommend other buyers use him. Easy experience buying our new E450.

Mr. Pope went above and beyond to assist me with terminating my lease without dinging my credit score. I was able to trade my car, paying less and feeling that I got more. Premium service, from start to finish.

Great customer service and pleasant staff members. Mr. Kane helped me trade my sonata and upgrade to a cla 450. I’m in love with my new car!

If I could give 6 stars I would. Hands down the most customer centric MB dealership in the business. Everyone was friendly and seemed happy to be there. My service advisor Jonathon kept me informed daily, estimates were clear and easy to read, loaner vehicle was ready to roll as promised and Patrick (The tech that performed my repairs) will be my only tech from this day forward. Hats off to the person that put this team together.

My Sprinter van is always immaculate. The lead technician Ryan Leatherwood is not only knowledgeable but handsome and always smells fresh.

My experience with Mercedes-Benz of Catonsville was exceptional. I contacted Mercedes-Benz by their website over night. I received a call the very next morning from Erik Hershan, the experience was amazing. He was very professional the entire time, even when I called back he was In a meeting, Erik went the extra mile to text me, and explain why he didnt answer an answered all of my questions. I explained to him want I wanted trade in price etc. He hit everything on the bullseye 🎯. I said I wanted the vehicle, Erik sent the application by email. I did the application at home he called me back with approval and had all the paperwork completed & ready for when I arrived. Erik listened to what I wanted, vauled my time and my business. Erik even gave me a great trade in value which Hunt Valley had lowered. I had a not so great experience at the one in Hunt Valley, Im so glad they didnt value my time and business, and I walked out of there because the experience I received from Erik in Catonsville I wouldnt have received with Hunt Valley. From the very first phone call to walking through the doors it was a 10 out of 10. The management in Hunt Valley should really come and learn how a true luxury dealership is ran. They truly value your business and understand you should be treated as a valued customer. The presentation of my keys by their concierge Eugene was a great touch of class. Eugene was such a pleasure to speak with as well. He invited me into their new VIP Mercedes-Benz Facebook group to keep in touch and mingle with other owners. If youre looking to buy a Mercedes-Benz do yourself a favor and purchase here you will not regret it. Amazing experience all around the board even with the finance department. Thank you Mercedes-Benz of Catonsville for the wonderful experience. ❤

Great experience all around. Was helped by adrean pope he did a phenomenal job no haggling straight to the point no gimmicks and got me in my car. Truly tremendous guy.

Mohamed was such a pleasure to work with! He answered all of my questions and assured me that I was getting the BEST deal! I am a first time luxury car owner and it is all thanks to Mohamed! I even had the pleasure of hearing from other customers that worked with Mohamed during my visit and they all spoke highly of his service!If you are in the market to purchase a Mercedes- Benz please visit their Catonsville location and ask for Mohamed.

Mercedes of Catonsville did the routine Service A on my 2008 C Class. Everyone I came in contact with was courteous, professional,and friendly. The appeared to be concerned with all questions I had about my Baby. They gave recommendations when they found areas that needed attention to keep me driving and safe.I have been using this dealership for years, every since my first mercedes. There prices are a little expensive however; service you can depend on.

Mercedes is always on top of getting work done in a timely fashion. The staff is knowledgeable and willing to help.

Best experience buying my first Mercedes at the Catonsville dealership. From the moment I walked in I felt valued and my salesman Adrean made the process seamless! He listens to my “wants” and helped me find the perfect Pre-owned Certified vehicle for my needs! Mercedes Benz of Catonsville was excellent! (And yes I shopped other dealerships.)Big Shout out to both Adrean Pope and Salaad Ali in Finance for the best car buying experience I have ever had!

I had a great experience and Kane was a great sales rep. He was very knowledgeable and helpful. If you need great service ask for Kane Saliou.

Recently took one of my cars in for service and dealt with Andre. His professionalism, demeanor, knowledge and customer service all are exceptional. Andre is definitely an asset to this dealership !

With this day and age of the Corona-19 pandemic I feel Mercedes Benz of Catonsville handled my entire sale and service of my new to me Mercedes S-Class very well. I would especially like to say thanks to my salesperson Tiger for making me feel comfortable through the whole process. Thanks Patrick OBrienP.S. I still havent received my Mercedes Benz polo shirt...???

Fantastic experience with MB of Catonsville. Very customer oriented. Highly recommend them.

My service writer Gordon is one of the best in the business. I know because I sell cars for a living. (Different dealership)Hes patient and takes care of your car care needs with ease and professionalism.

The service was awesome! Everyone was so nice and inviting & I really appreciate the cleanliness as well!

Mercedes Benz of Catonsville is the best dealership i have been to in a long time, i had the pleasure of dealing with Juliana as my service advisor, and she was AMAZING!! helped me out with everything thing i needed, and answered all of my questions regarding my vehicle. 10/10 would recommend, and i will me returning.

Tyrone Greene, the Sales Manager is truly amazing. He greeted me with a warm smile and the utmost respect as a potential buyer. My first experience with Mercedes will have me coming back in the future to purchase another vehicle and telling my friends and family. He was responsive, professional, knowledgeable and extremely engaging.Ahmer Zaman, my Salesman was top notch! He was very professional, friendly, courteous, knowledgeable about the car and all the features and he made me feel like a very important client. Very accommodating at all times. Very detail oriented and I appreciated him being on top of everything. I’m truly blessed that I had the pleasure to work with this great team.

We were very pleased with the level of service we received on our SMART car. We used the valet pickup/drop off service and they came to our house as scheduled.Jonathan, our service rep, was responsive and explained everything about the process.We can highly recommend using them to service your SMART car.

A big thank you to Deontae for making my process smooth and easy. And going over and beyond to finding the right suv.