I purchased a car from their online inventory. I paid approximately 35% over blue book, which was ok w/ me based on the description of the car. Super low miles, a car I liked and assurance from the two sales reps that the car had gone through their stringent inspection and was in great condition. I understand used cars are bought As-Is. But the As-Is needs to be identified. When buying online, you have to TRUST the dealership personnel to be your eyes and ears. I trusted. I got deceived terribly. No one bothered to tell me the car had body damage. The online photos did not show the damage. When the truck transport arrived to pick up the car, he noted the driver side rear panel had body damage and recorded the damage on a diagram and the Lexus dealer person Robert was well aware. I learned of the damage from the driver and then saw for myself when it was delivered to me in Idaho. The two people I worked with at the dealership, Tamara Aldana and Angel Gomez failed either intentionally or not, to be truthful and disclose a huge issue to be considered. Not one time did anyone hint of body damage. OK, what do I do? I contacted both Angel and Tamara (who no longer return communication) and said the fairest way to handle this was that Id put through my insurance and the dealership could pick up my deductible of $500. I still lose when the frustration, time, inconvenience and ding on my insurance are considered. By the way, Angel admitted he was aware of pre-existing damage because he said his crew said they could buff it out and someone lied to him. (everyone lied to me by ommission)To date, Ive been offered $250 ($125 from each Tamara and Angel) towards the deductible, I was also told by Tamara to sell the car if Im not happy, and bottom line, no one at the dealership is willing to make the deceit right with me. I feel so bad about this purchase. I love the car but I hate to be bullied, deceived and taken advantage of. Im 67 years old and live in another state. Does anyone have ideas on how I can get the help and resolution I deserve?I have an estimate for repair in the amount of $1400. Im asking for the $500 deductible so Ill be whole again. No one is helping me.

TonyIn a word FANTASTIC!!!Ask for him and you will not regret it.He is so professional and chill. I mean chill. He knows what he is doing but he is truly so cool for lack of a better word to describe his approach. His vibe is so transparent and not annoying. Which I liked...alot.!! You can tell he is a nice man as well as a smart businessman. He made the experience very comfortable.Deanna Cross in finance. I adore you.After a long day, I wanted to hang with you. And I dont usually want to hang with strangers.You made it fun. You were so cool to your staff and you made me feel special after a long day... and I will continue to drive from LA to Palm Springs for all things Lexus.My 4th Lexus and Im a happy woman.

I am the happy owner of a new Lexus NX300. I want to thank Bob Minton who helped me get the numbers I needed to buy it. I went in on Thursday to test drive 2 models and the numbers for the this car with all the needed features was just over budget. Bob was very patient with me when I came back for another test drive of the perfect car. All the operating details were explained to me but too many things to remember! He even called the day after to see if I had any questions. There are so many things to learn on the car, I will be going back to have him review them later. The only negative was the car had a body protection add on that added to the bottom line I would not have included if I had the option. Deanna Cross in the Finance department made things easy to close the deal.

I loved the service!!! Everyone here is wonderful!!! Tony Spiel Sales and Julian Finance are your guys!! I truly enjoyed that Tony was all expert Lexus. Usually when we buy a car it takes us about 2 years to figure all the bells and whistles but not here with Tony at Desert Lexus. Julian finance worked for us and trust me my hubby is a hustler he usually fights nail and tooth for our rates. Here at Desert Lexus our deal was just right and took maybe 15 minutes thanks to Julian. Special thanks to the “Boss” for making it happen!!! This was a marvelous experience!!!

Kyle and Angel were awesome. I have had a lot of different cars in the past, This new IS 350 f sport is the best car I have had the pleasure to own. The cloudburst gray with red interior is a awesome color. Lexus did the 2021 model just right. Thank you Kyle, Angel and the Shottenkirk Desert Lexus. A new Lexus Family member fan. Best Regards. Eric

Today we finally closed the deal on our new UX 250h AWD and we couldn’t be happier with this dealership. EVERYONE was so helpful, kind, and patient to us for a smooth and easy purchase. Big thanks to Sergio, Terry, and Mason for all your help and valuable knowledge about Lexus! We highly recommend this dealership and Lexus overall!!

I worked with Kyle and Tamara on the purchase of a vehicle and they made the process so easy. They didn’t pressure me and took the time to answer all of my questions. I spent several days thinking about my purchase and test driving different options. I would definitely use them again.

Hello People...We are Owners of a 2010 Lexus RX 350. Well we werep until last night.Now we are the Owners of a beautiful 2018 Lexus RX 350 with much more technology and a tow package.Our Salesman named Diego was extremely positive and professional and was so patient last night that my wife and I decided to upgrade instead of ordering a new Tow Package. Overall, every single Lexus person was instrumental in our decision making process.The finance manager, Aristotle was an honest no-nonsense gentleman who also exuded the same kind, professional and caring attitude.We love 💘our newer Lexus and we would recommend this Lexus Dealership above any other.By the way, they have other brands of luxury vehicles and each vehicle is in the best of condition and their new models.....well come see for yourself.We never spend time writing reviews, but this time, we felt that this organization deserved it.

I had a very good experience buying a used Tesla from Diego recently. Everyone at the dealership was also very friendly and wanting to give good service from the friendly receptionist to the sales manager Kyle. Also, I’m happy with my car. I definitely left the dealership with a big smile on my face.

Great experience they had us in and out. Got great value for my trade in and Angel Gomez was a fantastic salesman. I highly recommend you ask for him he goes above and beyond to make you feel comfortable and get you the best price. Could not be happier with the entire experience including the financing department. Also the new facility it’s gorgeous.

I purchased a 2021 Lexus RX450h in May, 2021 from Shottenkirk Desert Lexus and received excellent service! These hybrids, both new and used, are in high demand and currently in short supply, so I bought my car before it even arrived at Shottenkirk. After working for weeks with Diego, and Miro in the finance department, my vehicle arrived from Lexus. They were both very responsive and easy to work with. They detailed it and delivered it promptly over 525 miles away. Highly recommended!!

I have contacted this dealership on two separate occasions now, a month apart about the same vehicle. They were unwilling to work with me in making a deal. The first time I contacted them, the salesman said I HAD to give them a monthly payment that I wanted to be at and when I gave him a number, he stated that he was sure he could get me to that number. The sales manager was confrontational, made up information that wasn’t true about the deal and what I had wanted, was extremely unprofessional. He was willing to say anything to get me to drive the several hours to their dealership even though he knew he wasn’t going to get me where I said I wanted to be at for a price. Stated he couldn’t move the price of the vehicle. Then proceeded to hang up on me saying I was wasting his time. When I spoke to the finance person, he gave me a number that was never even talked about from the beginning. There’s a lack of communication and professionalism at this dealership. A month goes by and the vehicle is still there, now with a $1000 increase in the price. I contact them to see if they are willing to sell the car and negotiate, I get no response after I give my offer. From a luxury brand dealership, I think it’s fair to expect better service than was received

I recently decided to trade in my large SUV for a more fuel efficient hybrid SUV. I called the dealership over Memorial Day Weekend to set up an appointment and my call was answered immediately by a very friendly staff member. When I arrived I test drove two different vehicles with Ashley. She was very knowledgeable and cheerful and made the entire process very easy. I drove home with a beautiful new SUV that fits my needs much better. I had planned to test drive a couple vehicles at another brand dealership that day too. But, when I called that dealership they never even answered the phone. So, needless to say, I never even went there. You cant get my business if you dont even answer the phone. I love my new hybrid SUV! Thank you again for the great service, ShottenKirk Desert Lexus!

I purchased a 2018 Lexus ES 300H yesterday afternoon. The entire buying experience was on point, from having the car available when promised all the way through sales, finance and final delivery. Kyle, Max, and Deanna were great to deal with. I wasnt planning on purchasing when I came in for the test drive but they made everything so easy. I wish all dealerships were this great to deal with.

I would give them negative stars if it were possible. I had been searching for a specific Subaru for quite some time. A perfect example was for sale at Shottenkirk. It had only one owner and less than 5K on the odometer. The only problem was I live two hours away. I worked with Kyle over the phone. He assured me the car had a clean car fax and no accidents. He gave me the impression that it had no damage whatsoever. I showed up to purchase the car and both Kyle the employee who finalizes the deal told me the same information about the car that they did over the phone. They took me for a drive in the vehicle. Everything seemed fine. I purchased the car and didnt even haggle since they informed me the price was a great deal for a car with no accidents. Upon arriving home I showed the car to my neighbor who is an ASE Master Collision Technician. He noticed the deck lid was damaged and needed major repairs. I contacted Kyle and needless to say he was uninterested in discussing the damage. He told me I could speak with another employee the next day - upon calling Kyle would not let me speak with him. My neighbor called the store manager Robert Knowles since I had asked for him to call me and he never did. He explained his credentials and what needed to be fixed on the car. Robert was very dismissive and rude. He even hung up on us and told us to sue him. I am a single older woman and thought that I was safe from abuse like this by buying from a Lexus Dealer. I guess I was wrong. I felt like I was dealing with some shady corner fly by night dealer. I dont recommend these guys and will tell you to beware especially of Kyle.

I don’t know when this new owner took over but the amenities for the customers are now non existent!There are no more greeters when you come for a service appointment! You have to go inside and look around for someone to help you! Everyone is already with customers! Very disorganized! The waiting area is nothing compared to what it was at the old location! You can tell this new owner is cutting corners but we’re paying more for the cars and getting less! I will be buying BMW from now on!

Incredible Sales staff Sean Marchese was my sales man and was incredibly patient with me considering i was trying to drive every car 🤪 and it was so hot 🥵 actually everyone was so helpful! continually asking if we needed water,, and it was so easy! I love my new Lexus! 5 ⭐️ place!Thank you Guys,Margarita Meyer

Called in to ask questions about a vehicle sold here in the past, spoke to KYLE the SALES MANAGER and was extremely rude and aggresive, he wouldnt even let me talk. He basically rushed me off the phone, i called back and asked to speak to somebody else and realized he is the only one taking calls and he turned out to be the sales manager, second time around he yells at me and hangs up. What kind of person from a luxury dealer acts like this. What a joke of a person

My Lexus purchase at Shottenkirk back in October of 2020 was amazing, and it couldnt have been better thanks to the major help and guidance from Maggie Kovaly. If you ever get a chance to meet Maggie, youll know how fortunate youll be knowing that the care and attention to your needs will be taken good care of. Maggie is not new to the car business, and it shows in her prowess dealing with all the steps throughout the buying process. I had bunch of questions related to the car that she went out in her effort to get a straight answer to ensure that my questions and issues were answered. Buying a new car can be a hectic experience, but Maggies effort and care makes it the fun experience youre looking for. Its been 4 months since I bought the car and my car has been a joy to own and drive without any surprising issues. In addition, Shottenkirk Lexus is a family business a bit different than other larger network Lexus such as Autonation in a way that Shottenkirk is willing to listen to your offer and work a deal with you. Thats what I like.....a dealer willing to work with you unlike other Lexus dealers that wont budge.

Steve Fanelli is amazing. I worked with Steve on a purchase of a 2020 LC500 in December. Steve is friendly, knowledgeable, and a fair negotiator. I highly recommend working with Steve at this dealership!

We recently purchased a Lexus SC 430 at Shottenkirk Lexus. Our salesperson was Ross White. I cant praise Rosss professional and caring salesmanship enough. He was never pushy and cared about our decision making process. We honestly felt that Ross White cared more about making us happy with the purchase than with making a sale. We would recommend him to anyone considering a purchase at Shottenkirk Desert Lexus!

I worked with Kyle and Deanna back in May 2021 I was T Boned, and my dream SUV disappeared, but I found the Upgraded early model infiniti QX70 S AWD that fit the bill it was a great purchase and I thank Shottenkirk Desert Lexus for the excellent service.

Ive never purchased a used car before, but when I was in the market for a vehicle, friends urged me to check out a used Lexus, reminding me how reliable they were and how well they kept their value. I started by reviewing Shottenkirk Desert Lexus inventory online and was soon contacted by DIEGO. Compared to the new car dealers I had talked to, he was a breath of fresh air. There was no pressure, just a sincere desire to help me find the right car for me. I ended up driving several makes of cars, but the Lexus vehicles always seemed to be more car for the dollar. I also had financing issues as my credit took a few hits during the pandemic. At last, Diego found a great vehicle and his manager found financing I could afford. I just drove home in my new (used) Lexus...a used CTh hybrid with great mileage. The car is truly magnificent and the nicest auto Ive ever owned. With Shottenkirk youre not just buying a car, youre buying into an experience....free washes and detailing (with manicures while you wait!)...complimentary airport transportation...and exceptional service. I even enjoyed signing papers with the finance manager! So Thank You Diego for being kind, knowledgeable, patient, and persistent but not pushy. You made this a great buying experience and have earned a customer for life!Mike Trindle

Angel and Deanna were great to work with. Came in and got our car with great customer service and had the best car buying experience

Ive owned and purchased 3 of the 4 Lexus from Shottenkirk. Kyle the sales manager is always extremely helpful and Robert the GM is also fantastic! When I take my car in for service Juan always accommodates my schedule and is considerate of my time with a loaner ready for me. The team at Shottenkirk rocks!

I went in to Shottenkirk Desert Lexus and met Ross White and Bob both of these guys are GREAT. Ross was no pressure to deal with not to mention very knowledgeable and took time with me to answer all my questions and explained things about the car I didnt even think about. Thank you Ross for making my car buying experience a very pleasant one. The entire staff was very friendly and helpful.

Has the best car purchase experience with Tony Spiel & Robert Pippo. Robert goes out of his way to make you feel welcome & like family. Very happy with the new car.

I had a great experience at Shottenkirk Lexus this past weekend! Buying a car is nerve racking but the Shottenkirk team was calm, informative and professional. Internet Sales Manager Maggie Kovaly spent a lot of time patiently driving around with me until I found the right vehicle, answered all my questions and made the experience mellow and fun. Finance Manager Miro Vasilev explained everything thoroughly and carefully and never pressured me. The negotiation was fair and fast, and the car is beautiful and beautifully made. I am really happy about it. Thanks Shottenkirk Desert Lexus for making what is often an unpleasant experience a really positive and classy one! Sincerely, Tim Neiman

Thank you Angel for being accommodating, professional, kind, and letting Steven Flores take care of me. Steven, thanks for hookin it up! And Ari in finance! It was a smooth and pleasurable buying experience. No slick nonsense. Everyone I encountered here was light, easygoing, and friendly (I was expecting sort of the opposite). I’m happy with how straightforward the process was, and I’ll definitely come back for these guys in the future.

Absolutely wonderful service Deanna and Steven thanks for all your help in the purchase of our vehicle.

Ashley Carreras was an amazing person best sales person I have ever worked with. Kyle as well was very great overall best car dealership experience I’ve ever had they both treated me like family and they made me an amazing deal would recommend to anyone in need of a car !!! Very excited about my purchase experience

Maggie was exceptional in sales! Maggie made the process so easy and she was very knowledgeable. I will be returning a customer. Give her a raise.

Spoke to Kyle over the phone to get a idea of selection and pricing available. He was easy to reach, informative, and helpful.Arrived at the dealer to find a large selection of the model I was looking for. Sales team was helpful and knowledgeable.All-in-all an easy and relatively fast transaction (for a car purchase).Would definitely recommend the Shottenkirk team.

The new facility is a disappointment. The door from the service bays is in the customer waiting lounge and all of the noises and fumes pollute the area where customers are seated. It is open and loud. All conversations echo, as well as ringing phones and sales area volume is enhanced as well. I preferred the comfortable customer waiting area in the old facility. It was quiet, comfortable and separate from the service bays.

Steven Fanelli was our salesman. He was great! If you’re going to Shottenkirk Lexus make sure to ask for him. He kept repeating that he wasn’t there to sell us a car, but to help us buy the right car. My wife and I really appreciate him.

I came in yesterday looking to buy a new SUV and the sales manager there had the worst hospitality and was very rude. He wasn’t trying to negotiate or even help out as a salesperson should even with money down. I wouldn’t recommend this dealership to anybody I know.

I would like to Thank Kyle for making my purchase very easy. I didnt even have to go to the dealership. We did everything over the phone which took less than hour to complete and I had the car delivered two days later. This purchase was so stress free. I highly recommend Desert Lexus for your next car purchase.

I recently bought a used 2018 Lexus ES350 at Shottenkirk Desert Lexus and the 2 salesmen, Tony and Terry, were awesome. They were both professional and courteous. Kyle was awesome also. I would recommend Desert Lexus.

We will give YOU a 5 Ross White for your help and patience in helping us purchase our first Lexus!Thank you for your kind character. Rueben as well.You two stand out at this dealership & we greatly appreciate it!Blessings, The Gallardo’s

Had a great experience buying my car from here

Bought a use vehicle from Lexus there service is terrible would not recommend buying from here. Some of the compartments on the vehicle were broken and were super glued shut to make it look like nothing is wrong with them. We paid extra for 3 M film to protect the vehicle they had it for 3 weeks and called us to pick it up it started lifting up the next day. When I asked the salesman about the broken compartments he told me that they dont check or fix everything on used vehicles.

Ross White was the perfect salesperson when we bought our 2019 Lexus NX300 at Shottenkirk. He was polite, he told us exactly what we needed to know about the car, and he and the entire staff made this transaction our best car buying experience.

Purchased a Lexus NX300 and I’m loving it.Thank you Max Oceloti and team for such smooth transaction.

Very friendly and courteous always get greeted by the salesman that sold us our Lexus.

Beautiful dealer. Went when closed to look at Porsche. Didnt get to experience customer service.

Drove from Temecula to Cathedral City to view/drive used Mercedes at Shottenkirks Desert Lexus (SDL). I had the pleasure of working with Aristotle (Ari) who went above and beyond to understand the car, its features and capabilities even though its a Lexus dealership. Service was a cut above! The purchase process was easy and professional and I highly recommend SDL and Ari for your next car.

BUYER BEWARE...I negotiated a deal on a car from the dealership and when it came time to sign paperwork they add aftermarket products that they require you to buy never previously disclosed. The charges were significant and obviously inflated. I ended up walking out on the deal and reporting them to DMV because it seemed fraudulent to me.

I would like to thank Ross White who was kind enough to assist me as we ran beyond closing timein the purchase of a new NX 300 a few days ago. My impression of Ross was very favorable and found his salesmanship to be straightforward and professional, especially taking the time to answer my queries in a knowledgeable and unhurried manner. Very satisfied. Frank Zebot, Laguna Beach

I am from Denver Co but had an unusual service issue with a new tire bought in Denver, while vacationing in Palm Desert. I was treated as if I were one of their long standing customers and a friend. Fantastic service department with prompt resolution of the problem. I highly recommend this dealership.Mike SarcheDenver, CO

Shottenkirk Desert Lexus is the best car dealer in town with excellent customer service. Steve Fanelli is and will always be my go to salesman he did everything could to get me in my Lexus is200t and Im loving everything about this car. Thank you so much Steve and everyone at Lexus.

I needed to help my mom pick out a new car. I called and met Jeremiah. He invited me to come by with my mom. It was a bit hectic but Jeremiah made it all worthwhile. Great help in getting it done! Nabor was also a lot of help in getting the car synced up with the phone and the garage door opener. All in all a pleasant experience! Thanks to all.

Please do not waste your time here! Came in with my family to buy a vehicle, was willing to pay sticker price and they told me they will not sell the car to me UNLESS I purchase a maintenance or warranty or else they will be losing too much $$ on the vehicle. My question is how is that my fault or problem?? They are unprofessional scam artists, who also apparently do not know how to price their own vehicles. The “manager” Sunny had the worst attitude I’ve ever seen for a dealership, I felt worse for the employee seeing how they were belittled by the manager in front of customers than I felt about the situation they put me through. I should have listened to the review on Yelp about this exact thing happening to another person. I’d give negative stars if I could. If I owned this company that manager would have been fired on the SPOT.

I bought a Lexus from Kyle over at shottenkirk desert Lexus. The service was really awesome. He offered me the knowledge to pick what was best for me and my family, and a great deal. The guy is really funny. Thanks Kyle.

I wish I could leave this place zero stars to match their zero customer service and management skills. Take your money to Mercedes instead because they dont value it here.

Ross White did a great job as sales consultant at the Desert Lexus in Cathedral City, CA! Really appreciate the low-pressure atmosphere!

Great place to buy a vehicle. Kyle F. made my car buying experience a breeze. Thanks so much.

Shottenkirk Desert Lexus bailed us out when our GX had broken down on a recent road trip. Scott Farnsworth was an outstanding service advisor. Highly recommended!

From the first look at a car that was on the website i was interested in to the last detail of signing the paper work the whole process was very refreshing. maggie the internet sales mgr was fantastic very helpful and always responded back to my questions i had on the car, and a very nice down to earth woman who we really enjoyed talking too once we met her , the 7 hour drive was well worth the trip and the experince thanks to magie and kyle the sales manager those two were able to make the deal that me and my wife wanted and the payment we could afford and made my wife very happy ,she now has the car she has always wanted with a over all excellent experince , i would invite any one looking for a car to visit this dealer ship and ask for maggie and kyle to help you find the right car , and the new dealership location is beautiful !!!..

Easy calls. Got an amazing deal with a Kyle Forga! One of the best dealerships ever!

Bad experience I want there regarding car for sale for $9999 it was so bad condition and it’s a lot of work to fix after I talked with the sales person they say we will fix everything for that price yes a great after he talked with the manager and he come with the high statement with a totally different price he want to charge me over $16,000 because he want charge me the car repair I can’t believe that dealer doing that with the customers I waste my time for bad deal and stay away

Its Lexus. Gotta love it.

We purchased a new 2020 ES 300h this past week from Shottenkirk Desert Lexus and we were extremely pleased with the entire process. Our salesman, Angel Gomez, was kind, knowledgeable, and a pleasure to work with. He really took the time to understand our needs and provided us with exemplary service. We completed our negotiations with Angels manager, Sonny Frisenda, who also was considerate and accommodating during the process. We closed our deal with finance manager, Joey Pestano, who was really friendly and professional--he made closing completely painless. We would highly recommend this dealership and their outstanding staff! Joel C. & Jim M.

Hi All -I bought a new 2020 RX 450H in cash (August 2020) and the dealership said they would throw in a free tire/rim protection plan since I didn’t haggle on price. I was really disappointed to learn it was only at their dealership when I got a flat tire in Carlsbad, CA. This was never disclosed to me as I was told this protection plan was Lexus nationwide.Total d#%k move by their sales/finance team.

Sketchy.I was in Florida on the internet looking for a 2016 Mercedes wagon and located one for sale here. There were serious flaws with the car they did not disclose but which a pre-purchase inspection I paid to have done did expose. I brought this to the attention of the salesperson Diego (who was hustling me all along to buy the car), and asked him to have the issues addressed and then we could discuss the price of the car. I even gave them the copy of the inspection with all of the photos.Instead of getting back to me as promised Diego and the manager began ghosting me, not returning my calls or texts. Very rude and unprofessional. It is also indicative of a sketchy car dealership. I bet they have either dumped the car at an auction on an unsuspecting dealer or they have not addressed the issues and continue to have it up for sale for some sucker to buy.Avoid this dealership at all costs. Their business practices are unprofessional and likely worse than that.

Robert L made this the best car-buying experience I have ever had. No pressure, knowledgeable, personable. Made the process simple and pleasant. I drove home with my leased Lexus that day. And the customer service could not have been better - from Robert to Joe (finance manager), to Josue who came to our home and programmed gate and garage access to the car, and Angela who went over every detail regarding features and functions of the vehicle. I like patronizing businesses where the employees like their jobs - and this definitely came through from everyone with whom we interacted. I definitely recommend Shottenkirk Desert Lexus and specifically, Robert, for a positive shopping experience.

Best place to purchase a car highly recommended. Great service. In n out less then 2hrs best sells manager Ive work with.

I went in today to purchase a used car they had advertised on their website as well as Autotrader.com. The salesman, Tony told me the car had mechanical issues and they were not selling it. I left disappointed, but I understood. Less than 30 minutes later, I received an alert from Autotrader that the same car had a price increase of $4,000. I called Tony & he said that’s what it was going to cost to fix the issues. So, when Tony told me they weren’t selling it, he meant they weren’t selling it to ME at the advertised price. Dealerships have bad enough reputations...they don’t need to lie to customers.Update: Rather than try to find a way to make it right & address the customer service issue, Tony decided to slander my business with a fake Google review. Is this the type of professionalism you would expect from a “luxury” brand?

Great customer service, Had to go in for a service check up and Hugo helped me tremendously. He went far and beyond to help me solve my issue, definitely recommend this place.

Gorgeous new dealership, friendly staff and good selection of vehicles. If you happen to be driving by and decide to stop in you won’t regret it!

My company over the years has spent over $2 million with Lexus and have been very pleased with the product but in the history of Lexus theres not a worse dealership than shottenkirk Lexus, they have absolutely no idea what customer service is and I give their social skills about a zero I have spoke with corporate of Lexus of North America and theyre very aware of the problems at this dealership and all the complaints and the biggest problem is the general manager of the dealership, I have asked many people at the dealership for Mr shottenkirks email address or phone number and they will not give out any of that information hopefully one of these days I will get through to him and let him know the details whats going on at that dealership and the issues so he can rectify the problems dont make the biggest mistake of your life and go to this dealership have had many people hit me up and say thank you so much for giving this information out to the public

Sorry went here for a car and they tried marking it up $5000 over asking price. I guess they thought I was a fool.

I experienced the best customer service and communication from Kenny S., Service Consultant. I was promptly attended to and treated very kindly. Awesome job!

James Simmons is the reason I take my Lexus GS350 to this dealership. James is outstanding! He always takes care of my services and warranty issues, and makes sure I can quickly leave with a courtesy vehicle so I can continue my business. A great personality and so caring. It truly is a fantastic experience. Thank you James Simmons and Shottenkirk Desert Lexus!

Loved the service department

Purchased a RX350 yesterday. Very happy with Navor and Craig Jones. I drove from LA to look at a car I found online. First of all, I had gone to 2 previous dealers that said a car I was interested in was available, only to discover the car was not available for sale when I arrived - not too happy with this tactic. I was driving from 2 hours away, so I wanted to make sure it would be available for sale by the time I arrived and I made clear I was not interested in any other car. In the end, everyone was patient with us, we purchased the car and since my wife doesnt like driving long distances alone or in the dark, they delivered the car for us that night (Navor drove our old car to LA and another person drove to LA to take him back)! There are a lot of car dealerships between my place and this dealership, but Im glad we made the drive there yesterday.

We have a law mandating mask wearing at the city and state level. I visited this dealership to get my car a regular oil change. I was told to wait in the lobby. The person who was servicing my order was not masking her nose in a tight space. In the lobby, I observed multiple people, including customers, the manager, salesman, clerks, cash counter people, and servicepeople not wearing masks in tight or enclosed areas. Many only donned a mask when I was meeting them face to face. This a respitory pandemic. The germs float in the air and linger. i informed the manager, who did not secure the environment at all. I had to take a cab, fleeing home to wair, in order not to be in that dangerous and illegal environment. This was costly and inconvenient. No customer should feel endangered by a business. Desert Lexus should be ashamed and fined.

Salesman was slow to respond and seemed disinterested. When I asked him to test drive a car, he told me only if you are serious. Bad experience. Thought Lexus was supposed to leader in customer care.

Our LS460 was over heating on our trip back to Phoenix. We were able get to this dealership to have it investigated. The service rep was able get us in. They resolved the problem and performed a routine service as well within 3 hours. This was outstanding service! Lexus service is the best.

If you didn’t know a thing about the Hybrid ES300H, they would not say a thing nor inform you about certain apps. (Mouse pad) on this car. Plus, the finance dept isn’t all their either.The salesman who worked with us thought was very nice.

I have to give the five star review due to James Simmons service consultant. He was able to take the time to work with me on this issue. Told him that I had an audio issue that was intermittent and they, the technicians were able to find out it was a bad amp. I was given a courtesy car and in and out of the dealership in 15 minutes. I am glad I purchased a Lexus and bought the Platinum Warranty coverage. I have only dealt with one other service consultant and felt like I was rushed out of there, James was professional and attentive to figuring out my issue, so if you go to Shottenkirk Lexus I would highly recommend seeing James Simmons!

The search for my ideal vehicle was completed here. Yall must ask for Bob Minton. Bob handled my sale with class, respect and I left feeling valued and appreciated vs just another customer. I had less common accommodations being an out of state purchaser and my expectations were exceeded with this transaction thanks to Mr. Minton assisting all the details throughout my busy work day. He ensured every details involved in the transfer was thought through and organized for me. Thanks Bob for putting a huge smile of my face (Tippin my hat to you.) Bob Minton at this Shottenkirk Lexus dealership is THE MAN!

I dont write reviews often. But when I do, its because I absolutely love the place! I honestly hate going to dealerships... Its a lengthy process and Im usually dragging my feet the entire time. However here at Desert Lexus the entire process was a breeze. Craig Jones helped us and hes made the transaction simple and fun–definitely not pushy! His patience and sense of humor (as well with Joeys!) made the entire experience smooth and enjoyable. Excellent service. Would definitely come back.

If I could give this place a zero, I would. On 07/08/2020, I brought my vehicle to this Lexus Dealership for service, including tire rotation. I had no reason to believe that I would be charged for a service not rendered, in this case, tire rotation. Upon discovery of this lack of service, I immediately called my Service Consultant, Juan Diaz, and left him a message regarding my dissatisfaction of todays vehicle service. I then contacted Bryan, Service Manager, regarding this matter, and left him a phone message to return my call. I then contacted the General Manager, Robert K., with a Southern accent, and spoke with to him about my concerns. He stated he would look into this matter and would vall me back. He did not. He had the Service Manager call me instead. When I saw that I had a missed call from the dealership but no message was left, I called back and asked to speak with Robert, General Manager. Robert informed me that his service staff informed him that my tires were rotated and possibly I was incorrect with my findings. When I shared that I had documentation to support my findings, he said that he was not going to argue with me and that he would put the tires back as they were. I told him there was nothing to put back as they were never rotated. Robert, I hope you read this review. Not only did you insinuate that I was lying, your lack of concern and emphatic attitude towards me, a 12 year Lexus Customer, was unwarranted and humiliating. The easy fix to all of this was for you to have me bring in my car, no questions asked, no incinuations that I was lying. What is the point of asking to have my tires rotated, again? I hope your treatment towards me was due to the heat and not because this is who you truly are. You should not be a General Manager. You lack people skills. By the way, my Service Consultant, Juan Diaz, never called my back. Thanks Shottenkirk staff for a memorable experience.

Here is my story I purchased a new Lexus in 2017and I shopped around for a good trade in value.Well is was very insulting Shottenkirk offered for a 2017 Lexus ES 350 with 12,000 miles on $22,500The dealership are only interested in high grosses.So I traded my vehicle in at another dealership,I had to go back to Shottenkirk Lexus to see someone in the finance department.The salesman who original sold me the vehicle came running over started insulting me, why didn’t you give me the chance to sell you a vehicle, he still rattled onthan what the “Hell are you doing here?”This is very unexceptable low Class I did not expectthis.I would never purchase a vehicle their even at their cost !So I reported this man to the Lexus of North America.After all I pay for the vehicle not the salesman.Thank you,

Very deceiving adds. They offer a car that seems like a good deal. Then they make you go. When you arrive they just sold it. They want to show you similar more expensive ones. OF COURSE! The next day, they have the deceving add again to lure more people. DECEIVING DEALER!

Great service cant ask for anything better they take care of you

I have had amazing service from Brian and Reuben. Reuben went way overboard to make sure my problem was taken care of. He was very responsive with my calls and emails a true professional. Thanks very much!!!2nd post November 21st.Just had another great experience with servicing my RX450h. Reuben again went out of his way to accommodate my bad battery issue. Thanks very much again Reuben.

Just called for scheduling a recall service on the airbag for my LX 570 that has been overdue for 6 months due to parts shortages. Got through to operator after 5 rings and forwarded to service appointments. Phone rang 15 times then cut me off. Never had such a poor response from Lexus.

So my review is two fold. I absolutely love my 2020 rx350. Yesterday I brought my car in for a car wash. This is not free as some may think, it is part of an extensive extended warranty and service contract. Everyone is always very friendly. No issues there. I was very concerned with the lack of apparent COVID protective measures. The guys all had masks on. There was no hand sterilzer. No wipes, No instructions. Patron in the waiting area with no mask on who then was sneezing and then touching the chair handles and the exit door. There was no mention of the protective measures. No apparent use of any sterilizing solution when the valet took the car, nor when it was returned. This lack of care is dangerous to customer and staff. I did not contact the GM by email, but never heard back. Other service depts. have commercials on TV showcasing their procedures. This was a huge surprise and a cause of concern. IF you go there bring your own hand sterilizer solution, paper towels and lysol or wipes and go over all the handles, controls etc.So I had to return a few days later for a tire. Gm never called me. Then observed staff. Managers pull their masks down to talk to receptionist, service tech wearing mask under his chin.These folks do not take precautions nor do they understand the basics. Manager just walked thru lounge maskless to the bathroom.

I got RX350L starting with Enrique Cortes, he is helpful and honest, didn’t take me long time. I’m happy with the finances as well. If they have up to10 stars, I would give them. Great staffs. Thanks all.

New to the area so this was the first time taking my vehicle in for service to Shottenkirk Desert Lexus. Their customer service is excellent and above standard. My service consultant Kenny Stiles was amazing! 🤩 I definitely recommend this dealership and will be back.

I must say, customer service and service in general has really picked back up! Initially the service dropped a bit but now its picked way up and I once again highly recommend this dealership. They have added some great features such as the free manicures and giving better training especially to their new employees. So I would say this is a great dealership now!

Service department seems uninterested in helping customers. Person also also addressed me as man, eventhough I addressed him as sir. Maybe not a big deal to some, but big deal to me...

Came in to get a service checkup on my Lexus but found out it was above my budget, still they were able to take my car in to fix a recall and also provide me details about my car for future maintenance so i really appreciate that

Johnny the Service Writer is great and they have me a beautiful car to drive while they worked on mine!

Bought a used Lexus by phone which was represented by both Shottenkirk and by Carfax as having never been involved in an accident. The car was shipped cross country and it arrived with a non-orginal fender and a non-original decklid and lots of paintwork done. NONE of this was disclosed. The salesman was careful to Facetime several little issues with a door ding, skinned wheels, etc. but failed disclose major body work which was obvious to me as a laymen, and confirmed conclusively by a body shop. In contacting Shottenkirk the sales manager said, and I quote, We aint gonna take the car back and we aint gonna give ya any money back. Caveat emptor.

Craig Jones is one of the best!!! True and honest... Look for him when you go there

Best service dept out there. Rick Corbin is great. Hes always on top of things and keeps me posted through the whole service process. I always have a complimentary loaner car from Desert Lexus even when they are just doing an oil change. Rick is always trying to save me money where he can and never recommends any service or repair that doesnt need to be done. I love desert Lexus and their service department. I cant say enough about them.

Terrible customer service. If I could give them zero stars, I would. I have always been able to drop off my vehicle for an oil change and receive a courtesy car for the day. Today I went to drop off my ES 350 for maintenance and was told that is no longer their policy. I dont understand why when I filled out the online form for the service request there was a question asking if I would need a courtesy car if this is no longer their policy. Johnny Reyes was not helpful and told me that this has always been their policy. Thats funny because this is the first time I have been told this. If I wanted to be treated this way I would have saved $15,000 and bought a Toyota Camry. The reason I purchased a Lexus was for their outstanding customer service. With the new ownership, the customer service is gone. I will not be returning to this dealership again.

Everyone here is always so welcoming, accommodating, and efficient... the waiting room is so clean and comfortable, I love hanging out in there while I wait for my car. Its really nice to go somewhere as low-stress as Desert Lexus is, I always leave feeling completely taken care of.