Alyssa was fabulous!! Learning everything there is to know about selling, setting up and transferring files etc...on a new phone is not easy. Alyssa was super comfortable walking me through everything required and got me out the door with a fully functional phone and a smile on my masked face. Thanks for the great customer service.

Cant listen to save their life, overcharged me after telling them the amount I was paying on four separate opportunities only for them to still charge me the incorrect amount and not even fix it, really poor customer service and one of many poor interactions with the employees here.

Ben was very helpful he did an excellent job of explaining the options providing service and getting me set up on a new phone. I highly recommend this door with him as the manager.

Jennifer was a huge help. Had went to the Verizon store in San Leandro to activate my IPhone 7 after the charging port in my 8 stopped working. All they tried to do in San Leandro was try to sell me an IPhone 12. When I asked to activate my 7, they tried to tell me that, because of 5g, my iPhone 7 was no longer going to work. Further trying to sell the 12. I insisted that I had two working LTE phones and one must work at least. They disagreed. Upon arriving to the Castro valley Verizon, Jennifer had no issues activating my iPhone 7. She never tried to sell me a thing. Can’t thank her enough!

Highly recommend coming to this store. Thomas and his trained team of professionals are top notch. Went to the store to setup a Business account, and noticed that a customer was screaming at the manager in his face, even though it had nothing to do with him or his store, he handled it very professionally. He seemed younger but very mature, and from what he told me, he was running two Verizon stores. This guy has lots of talent and will be a valuable asset to Verizon.

We had a great experience. Extremely friendly, very clean and organized.We were able to get everything we needed and all the help we wanted in transferring things from our old phone to the new one! Highly Recommend this Verizon store.

Very pleasant and knowledgeable Verizon representative walked me through the details of the new iPhone 12 and the purchase particulars. He was very patient and receptive to my numerous inquiries. This was a very comfortable and satisfying transaction! There’s a reason why I’m a repeat and loyal Verizon customer. Service is tops!

Very nice staff went above and beyond to make buying a new phone easy. She even offered to set our new phones up for us. Made the whole experience was perfect and Ill will be back to this store for every phone purchase going forward.

I went in to ask about upgrading my i-phone 6 and was helped by Jennifer De leon who was so patient and knowledgeable that the experience was more than I would have expected. Thank you so much Jennifer.

We bought a phone at the Castro Valley store with help from Mia. She was very professional and knowledgeable. She was able to transfer almost all of my apps, photos and other information from my old phone to my new one. So happy to have had her help.

Jennifer was very knowledgeable and provided excellent customer service. She made my visit comfortable and pleasing..She is a glowing example of how all of your employees should engage the public.William Pittman

The sales representative are not helpful at all. My SIM card was defective and I need to have a replacement. This sales representative come up and said that I have to activate the sim by my self calling the customer service. I mean come on I work at sales representative for long long years. I know what you doing just try to take a nap in the store. Then I have to call customer service for 30 minutes to activate a sim. I know is a third party store but is bad

Very good customer service.

Jennifer was quick, able to answer my questions, and had me out the door in about 5 minutes. Excellent service. Bodes well for my future interactions as a new Verizon customer.

I went inside the store today and the entire staff was not wearing masks. very unsafe place to visit and also staff was unfriendly & not helpful. will definitely complaint about their trash behavior to the verizon company.

Ive been to many different Verizon stores, and the service they offer is mediocre, but I was helped by the representative named Thomas, and this guy was incredible. My wife and I were upgrading our phones and he did tremendous work, not only did he put on 4 screen protectors perfectly in like 20 seconds, but this guy was helping another rep who was having issues processing a transaction and was answering phone calls that came to the store at the same time. I have never in my 75 years of living seen a man who can multitask like this and not break a sweat and be smiling at the end of his shift. This man is a Legend and deserves a raise and a promotion!

I came in twice this week to get help on my new phone, and when I walked in there was an absurd amount of flies in the store, not to mention I was standing on maggots. This was completely unsanitary and disgusting. I will never be coming back to this store again.

Great service and helpful information. Thank you for activating my new phone today!

Thomas was super helpful even though he said he was new to the store. I’m happy with my new phone and he made the transition easy. It’s intimidating to go phone shopping because I’m not that great with technology and I know I’ll be spending a lot of money. But since Thomas was chill and knew a lot more that I do, it wasn’t that bad at all.

I came in to see if I could fix or replace a phone I broke, and one of the employees named Thomas was the best. He was able to pay off the remaining balance I owed on my cell phone and was able to lower my monthly bill with getting a new LG Phone. I’ve never been to a Verizon store where that has happened. Will always come back to this location! Thomas was the best! 10 stars if I could!

I went into the store today, and there was a bunch of dead flies and maggots all on the ground, and some were on the accessories they had for sale. How can a company run a store like this? They should be closed down immediately.

Ordered a phone online and picked it up at the store, even though I didn’t purchase it through the store, the sales rep Thomas went above and beyond and got me setup with an accessory bundle at a discounted price and put the screen saver on. Will start purchasing my products through the Castro Valley location instead of online because Thomas was phenomenal!

Always helpful staff, recently Mia. Thank you.

All the staff here are great, patient, and professional. Ive been a loyal verizon customer for many years and based on the customer service I always receive I would never change carriers.

Passed by at 6:45 PM to pick up an order, door was locked and employee inside waved me off that they were closed. Hours on the door said open till 9 PM. Basically a waste of an hour of my time.

I purchased a new device and the rep named Thomas, got me setup with really good deals! Will come back to purchase more from this location!

Thomas was easy going not pushy, took one look at my bill and offered to help. Ive never had a Verizon person trim my bill like he did. Thank you Thomas I will shop your store always.

Ive been a Verizon customer since approximately 1991.Loyal !Today, Thomas Edwards at the Castro Valley store went out of his way and Took EXTREMELY great care of me. Im impressed with his young age, being very knowledgable, professional, courtious and kind.In my humble opinion as a LONG TERM LOYAL customer, Thomas is an incredible asset to your organization/ business !

I came here in October 2017 because my Galaxy S5 stopped taking a charge and I was thinking it was time for an upgrade anyway. Adrianna helped me decide on upgrading to the S8 an did an excellent job. She was able to transfer all data from my old phone and even restored lost contacts that seemed to randomly disappear after each software upgrade. I left and came back in an hour and my new phone was good to go. Great service from Adrianna!

Jennifer was very helpful and took a short time to complete our transaction.

Went to suspend my lost phone and nate. Told me they had a deal that would pay off my lost phone and get a new one for same price in paying now plus he help get screen shield and cover with out me asking and set me up great place and personal to help you .

My phone broke and I went in to see Thomas and he got me setup with a new phone and was able to save me money on my monthly bill with the purchase of a new phone! Definitely will be coming back in the future!

Wonderful helpful friendly staff. It can get busy but they always try to help as fast as possible so youre not waiting very long. If your kids are in there with you they make them feel like home.

Thomas was very patient with my daughter and I, and was able to get us setup with a new phone for a low cost! He was very professional and very smart!

The clerk dropped my phone twice...not very helpful. No phones on display to choose but she could make a recommendation for me...no thank you.

I went here to add my fiancé to my account and we got amazing customer service. We had an issue with AT&T not allowing us to have my fiancé’s phone number moved over to Verizon, but in the end Faith and Seyar made it happen and she loves her new yellow IPhone. I recommend this store for anyone who’s getting new service or adding a family or partner. Thank you

Seyar at the Castro Valley Verizon store was a tremendous help in us switching from our Sprint shared plan. He was friendly and knowledgeable. Seyar explained the best plan options and walked me though the entire process of switching our three phones to Verizon. His service was excellent!

The staff at the Verizon in Castro Valley was very helpful, friendly and knowledgeable

This is the nastiest Verizon I’ve ever went to. The store is literally rotting, there’s flies and worms everywhere. Also it smells like someone died in there. I don’t even know why it’s open and how they can let people work in there it’s disgusting

I went in to switch a number from a t Mobile account to a new service at Verizon and they somehow screwed it up and I cant use my old number. The Verizon store in San Ramon is much better.

Seyar is the man. Friendly professional and super helpful. When I was with him he also helped another customer from a rival telco even when he didn’t have to. I’m sure he earned referrals if not her future business. He certainly has earned mine.

He was very helpful, set up my phone for me and showed me how to use it

Seyar was amazingHe noticed I routinely pay over usage , checked to make sure I had the best deal, and found me one saving me $20 per month!He helped replace my screensaver so it was applied correctly

Just wanted to stop by to ask about upgrading our plan. The hours said its open on Sunday, the open sign was lit up. As we walked up the door was locked with a hand-written in highlighter sign that said Be back in 45 minutes. What the heck?! 45 minutes from when? Turn the open sign off! I thought this was supposed to be a professional business, but I guess not.

Sanam was great she awesome help and if you go there ask her for help thank you Sanam..

Very nice and extremely helpful! Im excited to have. Better service now

The people working there are very nice, and they helped me to get an awesome new phone. We had a few issues pop up during the line transfer, but they kept me in the loop the whole time and were very clear in their explanations.

Very knowledgeable and helpful.

These guys were great. Very helpful.

Went to upgrade my phone and renew my contract. They didnt have the phone I wanted in stock, so they ordered it for me. I told them I would come pick it up on Sunday (ordered on a Wednesday). They say no problem. I Get a phone call Friday letting me know my phone is there. Once again, I say I will pick it up Sunday, am told that its no problem. Come Sunday, I go to pick up my phone, and the store isnt open. I try to find out when they are open, since I twice said I would be picking up this phone Sunday, and was twice told it would be no problem. There are no hours for the store posted, and when I tried to call the store to find out their hours, their message is, No one is available to take your call. Please try again. So, after having already given these jokers over $300, I cant get a straight answer as to when theyre open, so Im kinda irked.

This is a very accommodating business. They are patient. The manager is just amazing!!

Very knowledgeable. Helped me set up the phone

Thomas was super helpful and found a great deal that wound up costing me less per month while getting me a new phone. Stoked on the service!

Very nice and helpful staff.Sanam is one of the best .Goodluck guys

Great service!

Friendly, efficient staff

I have no idea about the negative reviews, but I came in and a delightful young lady was already helping someone with her phone. She proceeded to be helping the customer, talking to the technician on the Verizon service help line AND helping me put a screen saver on ALL WITH A SMILE ON HER FACE. Very professional and out in no time flat!

I did business with this place and deeply regret it. I’ll attempt to keep my comments factual and not emotional. You can draw your own conclusions.This is NOT Verizon Wireless. While the big sign out front says “Verizon Wireless Store”, the name of the company is actually “Wireless Store”.It took a total of 4 hours and three trips to get us setup between ordering the phones and making a second trip to pick up and activate the phones. They do not stock phones. They order on demand. They did not give me an invoice for the order and promised to mail it. They did not.Another 2 hours to troubleshoot my Samsung Note (Camera Failed).Had to make 4 trips to replace one phone.They had to inspect my phone before they would even order the replacement causing another trip to the store.When they finally had my replacement phone I was told I could not replace the broken phone because I threw away the original packaging. They told me I could get a refurbished phone. When I asked why I wasn’t told this before, verbally or in writing, I was told that all businesses require original packaging. Having done business with the real Verizon Wireless company, I know that they do not require original packaging. Additionally I was told that I needed the original invoice. When I reminded her that she never mailed me one she printed it for me on the spot.I asked for the manager’s boss’ contact info and was told that they could not give out that information but that they would have him call me. That didn’t happen. I asked again and the manager said they she did not have a boss at the moment. I asked for the next level higher and she again told me that she could not give out that information but that she would have them call me. No calls to date.On five different occasions I did not receive a call from the store manager when she promised to call. Ten times I tried to call her and did not received a call back. Multiple calls were answered with the following two messages:- “The Mailbox Number you are trying to reach is not in service. Goodbye”- “Hello, no one is available to take your call. Please call again.”In the end, because my wife and I had the same phone I was able to use her packaging. The Manager had to get special permission from “Corporate” to allow this.Summary:Total Time spent: 12 hoursTotal Calls: 14Total Calls not Responded to: 10Total Trips to the Store: 7Days between the camera problem reported to replacement: 19Follow up calls on my satisfaction as a customer: 0They still owe me a receipt for the exchange of phones and a protective glass cover. I’m not holding my breath.

Sanam solved all my problems! Thank you so much!

We had a return and the sales person was outstanding. I did not get her name, but she was the only lady in the store

BEST VERIZON CUSTOMER SERVICE EVER!!!!JOSHUA THE MANAGER WAS VERY HELPFUL & KNOWLEDGEABLE.

Seyar is always very helpful

Worst customer service! the only thing they do good is greet you with a loud hello - after that they hand you over to some kiddo employee and rest is history.

Too bad you cant post negative stars. These people are terrible. Spent 45 minutes and left with nothing. Staff not trained. Dont know how to add phone line on account, then didnt know how to fix his mistake.

They service at this location was friendly and fast

Very fast helpful!

She knew the system and helped me pick out a phone. I am handicapped and in a wheelchair. Thank you.

Could not help me with my bill issue

Nice people without a clue.

Great personal staff and assistance

Sanam is amazing

Great service

Great service

Poop