Aaron in Service was great! I knew I was going to get excellent service from the moment we started talking. He gave me a realistic ETA, followed up as expected and overall I had a great experience. Will be back!

My vehicle went in to have repairs done on it. I bought an extended warranty when I got the vehicle to cover basically anything aside from normal wear and tear as well as a rental car when my car was being serviced. I spent thousands more for this convenience in case anything ever came up then I would be covered for a ride and to get my car fixed. However, this is the second time theyve had my car and denied me a rental car after I paid thousands to have that coverage. I have been a loyal customer for 7 years and this is the final straw for me. Once my warranty is up I am selling my Ford and will never be returning. This is truly awful service.

Just spent $140 getting the interior detailed on my truck, all the fabric is great, you can tell they took their time cleaning it.EVERYTHING else is an entirely different story, just spent the last 45 mins cleaning every piece of leather and plastic inside the truck due to it looking like a 5 year old went through with armor all wipes, they didn’t even clean up the dust and dirt first, just wiped it down and buried all the dust and dirt in oil….. OIL!I am most likely going to have to get it detailed AGAIN just to get all the oil residue out of my truck.

Walked in, made an appointment a week out. Didnt have to wait forever for someone to be available, everything was simple, and the appointment wasnt dreadfully long. Cost seemed reasonable, dealership pricing, but not horrid.Ill have to price-shop, but the service was great.

We were on the road and had a check engine light come on. We called every Fod dealer between Billings and Greeley Colorado to get serviced. All said they were book and couldnt help us that day except Greiber Ford in Casper. Jim in the service department fit us in and Matt the technician took time out to check our vehicle. It ended up being something from a service bulletin from Ford . Luckily we were still under warranty. Matt had us back on the road in about an hour. Great customer service and kind and friendly people.

Very good and speedy service.

They are quick to sell you a vehicle but when it comes back to a follow up, getting back to you. Especially when they sell you a brand spankin new vehicle and after a month its having issues. Noone seems to be around or no call back. Very poor. Shows how much appreciation is really there is for a client. I was satisfied with ford, not now after this incident.

Great selection of new and used. Was really happy with the service and management staff

Got me right in, and did a bandaid fix to get me back on the road! Much appreciated on a cold, snowy day!

2 cups of snails pace1 cup of Joe Bidens IQ3 tablespoons of overchargedAnd just a pinch of customer serviceMix well and bake at 350 for 3 hours or the length of their oil change in their quick lube lane, whichever comes first and youll have crispy Greiner Ford when its finished.

Do not trust this dealership in disclosing everything you need to know about vehicles you purchase from them. After purchasing a dealership modified Waldoc model F250 truck with larger tires, I realized the spare with the truck was a regular sized tire that could not be used as a spare. This would damage the other three tires and possibly the lift components if I had gotten a flat out of town, which is the entire reason someone purchases a TRUCK. There was no help from the GM of the dealership who ultimately had the final say. I’m very disappointed. Make sure you double check everything before signing with them. I sure wish I would have. They won’t do you any favors!

Thanks to Jim at Service.After much consternation for two years at another dealer, finally addressed and fixed a long standing problem with my 2011 F150 V6 3.7L yesterday. Kudos, Dr.H

Everytime I call, Im Im left on long waits, normally more than 30 min. It doesnt matter what department I call, its always the same.All of my visits to service result in my waiting longer than reasonably expected. Im extremely dissatisfied with them, and unlikely to spend money with griener Ford

Out F350 had a steering problem as we where pulling a fifth wheel through Wyoming. Called several people but the only one willing to help was Grenier Ford in Casper. Their service department is A-one. Ordered a new steering wheel and had our truck ready a day early. Really saved us a lot of hassle. Thank you Ryan and Roger P.

Great service and great people take the time to talk to you rather than push a sale

Horrible, horrible customer care. Run RUN from this dealership!No drama, no joke. This is a horrible dealership.The cost of dealing here is unbelievable. Please find any other dealership.

Very friendly service and will work with people

Greiners entire team is outstanding! We had a great experience working with them on the issues that we had. They were very patient, very understanding, and very outgoing. I was very impressed!Keep up the great customer service yall! :)

Ordered a part. When I received it, it had a note from the person who returned it before me. Obviously, dealer never checked the part box. Returned it in February due to missing information and never received a refund. Have called numerous times. Stay away!!!!!

My wife and I were about to depart our RV site to head out toward home (Portland,OR) from just south of Caspar. I received an alert on my FordPass app saying to NOT DRIVE my F350 due to a recall concerning the front wheels/axels. I called Grenier and James Swanson fit me in to his already packed schedule. He made it a point to get the recall issue rectified (Everything was ok)!. James was friendly, professional and went out of his way to accommodate our needs. Everyone at Grenier was fabulous. This is a culture that comes from leadership at all levels, but starts at the top. WELL DONE!!!From my reception of the alert on FORDPASS to leaving the dealership ready to continue was less than 4 hours.THANK YOU!

I stopped by to get a signal light changed since I didnt have the right tools to do it. The wait in the Quick Service line was long and the service adviser was up front about that. I went over to the Parts Department to get what I needed. Jim was amazing and so incredibly helpful. I purchased the bulb and then he had Roger help me change out the bulb and sent me on my way! A bit of Christmas Spirit in our Covid world. Thanks Jim & Roger for making my day and keeping me safe !!

Best dealership around for miles! They were real upfront and honest, super friendly staff, very helpful in getting me in to the best vehicle right off the show room floor. Didnt get the haggle or the run around. Just the best service in my experience. Fiona day was a pleasure to work with!

Fee, my salesgirl was fantastic. Beyond her, customer service was a complete joke. Financing did not get my paperwork to the courthouse and therefore I was unable to get license plates when the time came to get them. Upon calling Greiner Ford about the issue, I had to call 5 times to get a response. I was told -in a roundabout way- that it was my fault that they didn’t get paperwork turned in on time because paperwork related to the funding was missing. Well if that was the case, why did I drive off their lot in my new car if funding hadn’t been completed? I was also told that covid was to blame. I was also told that they were just so busy that they couldn’t get my paperwork filed with the courthouse in the 2 months since I purchased the vehicle. My suggestion would be for the folks in financing at Greiner to simply own their mistake/delay and apologize and offer to make it right. Unfortunately, I would go to any other dealership before purchasing here again. It’s these small details in customer service that make or break ones reputation.

I sold my car to Ford 3 weeks ago and still no payoff or info from them. Now my lender is saying my payments is late and it is negatively effecting my credit. I was planning on buying a new vehicle.

I went for a test drive They sales people are nice. Just hanging out to see if I will get a good deal on a trade in. Lol I forgot the young mans name that is helping me .the young lady I was going to see couldnt get away she had other customers but her name was so catchy that it is in my head.

They say support local money stays local... man your in for world of pocket book pain here, to keep you coming back. While I’m sure there are good people here and intentional meanings are well, but the work isn’t reflected.

Had a very bad experience with them. Their loss.we bought 2 new trucks. Because griener said for us to wait 3 hrs. I had been working with a salesman for a month and he had quite. I would stay away from griener.

Parts pricing was fair, parts service staff were friendly, professional, and very helpful. All the parts I needed were in stock which lets be honest wasnt much since its a Ford. When it comes time for a new truck I may give these guys a try.

My son bought his first nice car from these folks. They gave him an honest, and very good price on the car he was needing as he headed out to his new home in Billings. Thank you for making his purchase enjoyable! He loves his car....had a budget and goal...met it at Greiner.

Considering this is the fourth or fifth time the vehicle I purchased is back in their shop.... I dont think they want me to leave a review

Josh and Steve were great, drive up from Colorado picked up our corvette and drove out in an hour.

Not good at online parts sales. They show the one part online and then ship a different part, other than pictured, and they want you to pay for their mistake. Strange they would waste so much in labor and overhead to protect their ego over a trivial amount. It would cost them less to just fix the problem and be know as the good guys?

We were met by Faye Day. She is a very charming and intelligent person. She sat down with us and asked about our desires for a new vehicle. She showed us several trucks and discussed the features of each. Within a while we made our choice. Faye then talked about financing. We worked through the fun stuff and signed the papers.Our purchase was a great experience. We would recommend Faye Day to anyone.

Very helpful and grwat parts services, i had slid off the road and took out my mirror on right hand passenger side they got me my part even though it was discontinued the lady looked and found one in denver had it shipped here and got it in next day greatly appreciated it.

We got a great truck that will meet our needs very well.The sales staff did a great job working with us to identify the vehicle capabilities we were after, and then worked extra hard to get us a great deal. We were taken to the parts department and then to service to order and schedule installation of some add-on items for our specific needs.Everyone treated us great and did a super job of taking care of us.We are loving this truck and the Greiner service team.

Fast, efficient and excellent dealership. We had our new vehicle in 2 hrs from entering the door.

Took care of my pickup perfectly. As usual

Everyone here was friendly enough... I guess. Social distancing isnt used by some emoyes and the parts department inspite of what the computer said was not real helpful.

I bought a new car from Greiner Ford. While we were trying to buy the car, the general manager Bob D. repeatedly attempted to manipulate the pricing and would interrupt me and my family at multiple points over the course of the conversation. After 2 months we go to the court house to get the license plates, but theres no title at the court house and on top of that the vehicle buyers order claimed that we hadnt made any payments on the vehicle, when in all reality we payed cash for the vehicle and we have a bank statement that says they cashed the check into the bank. After this whole ordeal we tried calling their offices and they would not pick up. Finally we called the manager Bob D. and he was absolutely rude; he repeatedly talked over my mother and the county clerk official that was there as a witness and victim to his rudeness. I hope the heads of Greiner Ford hear about this.

Very friendly staff and quick service. They ordered the oil for my truck and had it delivered and had me out of the shop pretty quick.

When is the last time you went to a car dealer, had some work done and paid nothing?? I had what turned out to be a minor, easily correctable problem. When I was handed my keys, there was no charge. Thanks, Greiner Ford!!

Poor results every time Ive had to deal with them. I wont go back.

Sales were polite and knowledgeable. The vehicle we went to look at had been sold. they were willing to stay late to show us other available ones.Online loan application doesnt work properly so dont waste your time filling it out.Scheduled an appointment to sign the paperwork and the finance department wasnt notified until we arrived, waited an hour before signing.Overall was a good experience. Fix the online application and give finance a heads up and it would have been 5 star.

Bryce, our salesman, was so helpful...knew the process and did not waste my time. I called ahead as I was on a time crunch having to travel from out of town. He prepared the paperwork ahead, and of course the team was part of this great experience, and had signatures ready to go and clearly explained the vehicle and any associated technology. Car was ready, no pressure, as I actually called him directly after the efficient and pleasant previous sales experience with Bryce when my son bought his car. Bryce is a keeper! Rest of the staff was also helpful and organized. Much better experience here than past purchases with other dealers. I will highly recommend Greiner dealership. Thanks and I love my new car!

Was not impressed, bought my mustang in lander.

If i could give zero stars i would. Tracy was extremely rude when i was trying to test drive a vehicle. I do not recommend doing business here. At one point i was told they had “lost” the vehicle i wanted to test drive then later called to tell me they found it and it was dead but i could drive it the next day after it charged... when i tried to call the manager Sam to talk to him about my experience he was a complete jerk.

I worked with Randy at Greiner Ford and had an awesome experience! He helped me through every part of purchasing the car. I purchased the car from out of state and he handled all the paperwork and even found the right shipper. Greiner was great to work with, not pushy, and very responsive. Highly Recommend!

My experience at Greiner was wonderful. Randy took the time to show me the cars I was interested in and didnt pressure me into other vehicles I had no intention of looking at. He was very knowledgeable and easy to work with. He made the whole process of purchasing a new vehicle as stress.free as it could be. The day after I purchased my vehicle he called to make sure I knew how everything worked. He even took the time to practice using the traction control so I would feel comfortable driving on icy roads. Randy goes above and beyond for his customers. I highly recommend asking for him when you go to purchase your next vehicle.

If you go there talk to Fee she did an awesome job working with me

Lied to my face about what they were going to pay me for my trade in. Once my bank received a check from griener for my vehicle it was short 500. So my bank confronts them about the missing 500 and they thell them that was the price we agreed upon So i call this dealership and they tell me that they sent the correct ammount. Lies. i had a copy of their check emailed to me. contacted my lawyer and am returning a brand new truck. I suggest you buy out of state, this is the first vehicle Ive purchased in casper wy trying to keep things local in difficult times and this is what i get. A shady financial department and a salesperson who couldnt tell you the difference from diesel to a gas truck. An effing Joke of a dealership.

We’ve purchased 2 vehicles from Greiner Ford. Both experiences were great. This latest purchase was quick - most of the paperwork was completed before we arrived. It took very little time to finalize the deal. The vehicle was ready. Overall, a great dealership experience. I’d recommend Greiner to anyone.

AWESOME Service & I liked how clean the bathroom was

I had my 1994 F150 pickup serviced thru the Quick Lane service. Good value for the price, and the work was quick. Recommend Greinet highly for this level of service.

My family and me, we were going from Texas to Wyoming to visit Yellowstone but on the way my truck failed, I arrived to Casper Wyoming and Jim (James Swanson) helped me with the problem despite not having appointments available, I told him, I was going on a vacation trip and he did not hesitate to support me, excellent service and attention, in just 3 hours they gave me the diagnosis of the failure and they fixed it, my family and I are very grateful since we were able to continue with our trip and our vacations, 100% recommended, very kind and helpful, the Failure came under warranty and they did not charge it

This was my first time going to Greiner for service work on my truck. I will never go back and am going to do many of you a favor in recommending you do not go. I went to get an oil change and waited in their waiting area for two hours and fifty five minutes before going up to the counter to see how long until they were done. I was told it would take an hour to an hour and fifteen minutes. When I went up they said they were almost done.... three hours later! And after all of that, they charged me over $300 for an oil change and oil filter change! I was told it would cost no more than $199.00! This is ridiculous and I would NEVER recommend their service to anyone. As a friendly piece of advice, don’t be me and look somewhere else before you go here.

The people involved in the process of vehicle acquisition were great! However, it seems that the customer was required to perform an inordinate amount of research in price negotiation. This harkens towards how the business model is applied. Perhaps improvements could be made for a better experience.

I have never had an experience this great at a dealership! Everyone at Greiner Ford is amazing and I even made a couple of friends while there! Thank you all very much for being so much more than any other dealership I have ever been to!

Was a great family owned business and place to work until Lithia took over, lied about changing everything and turning a decent hometown dealership into a corporate place of theft! Lithia brought corruption and fired many good hardworking people for things that would be grounds for a discrimination lawsuit... Love Greiner family! Do not trust Lithia!

On our way to Rawlins July 21 and the check engine light along with other dash warnings came on. We hobbled the 12 miles back to Casper, and landed at Greiner Ford in a GMC. They got the vehicle in in less than 30 minutes. It was in and out of the shop being tested and test driven. They found the problem and had us out of there by 2 p.m. with a price that was the same as the estimate. Impressive

From literally day one there was a problem with the car. We couldnt get it fixed until it completely broke. Just had to take the car in again and was told there was no problem. Had to take the person out and demonstrate one of the problems. He said his tech couldnt replicate it so it couldnt be fixed. Basically the same explanation for the other issues. So we left once again with a broken car after being given a lot of flimsy excuses.

Parts Department could not send correct part to a local repair facility even when given Exact part number from Ford Parts Warehouse website. Charged extreme shipping cost compared with other dealerships that we order from. Not only did it delay the repair for the customer it has left us with shipping cost non refundable for not our mistake. First attempt at keeping business within state Will Not use again due to complete Failure of service delivery.

Best service department I have been to. Great communication with me. Great service advisors. Done what was needed and in a very timely manner. I would highly recommend them to anyone and I will go back. Thanks Greiner Ford.

Outstanding Group of Folks! All aspects of Service, Parts, Sales Departments excellent. Clean, well organized establishment thought-out! Customer Service Representative Lacy with Quick Lane Service Centre very pleasant, highly knowledgeable, customer oriented with attention to detail, thus assuring customer satisfaction is complete, without error or haste. Her explanation of work performed and applicable charges, excellent as well. Thank You! Best Regards 1st Lt J.G.F. USAF, Aux., Retired.

I looked for a newer f150 for several months but could find exactly what I wanted anywhere close. I finally found a newly delivered truck at Greiner Ford and after talking to Larry Wilson I bought the truck and I am very happy. Larry was a great person to deal with.

Took my F-150 in for three caution lights for brakes, abs and traction control fail. They were all related and Greiner got them all take care of promptly and under the cost I thought it was going to be. Great job

Had my car repaired here took them longer than was supposed to forgot to tell me the car was done couldnt pick it up after they said it was done because the paint looked like a 5 year old buffed it (wish I could post pictures) after fighting with the service guy and him saying he couldnt see it they finally got a half as buff job done on the car now Im still waiting for my headlights to be fixed (put in the wrong bulbs)

Great service department the people are friendly and the service was helpful and professional.

I drove all the way from the Denver area in Colorado to purchase a new 2018 Edge from Greiner Ford. They were fantastic to work with and provided me one of the best car buying experiences I’ve ever had. All of their personnel were professional and courteous. I highly recommend them as a place to buy a car.

I was driving through and had truck trouble. I checked with my local dealer. They could have really got me on parts but they did not. Great Integrity. Very efficient. Very trustworthy.

Ryan B. and Andrew handled the appointment for regular service on my vehicle in a friendly, efficient manner. It was the first time Andrew had worked with me. He was very professional and I felt appreciated as a customer. There was no delay in getting the service finished on my vehicle. I will definitely return to Greiner Ford.

So pleased with the service department. Good communication and customer service was outstanding! Thank you to Ryan B. For going the extra mile for us. Happy to own 2 Fords! 😎

It was a little depressing at first but with the help from Sam and Fiona the outcome was excellent.I believe Greiner needs to up there weekend staff in the service department. Simple fixes should be handled in timely manner not two weeks plus maybe down the road

Larry is the only person I will buy vehicles from. Always dependable and has my best interests at heart. If you don’t know Larry, you should. He is not only a fantastic salesman but an over all fantastic guy.Larry was the only reason I purchased from Greiner.

I called and Ryan Broderick in the service department got me in the very next day. When it was finished I got a call and he said it was ready to be picked up! Ryan is great at customer service and does his job very very well!Thank you very much!

They did everything i asked for and made everything easy for me! Got me out in the time frame they told me as well! Was very satisfied about my time there. I’ll definitely be coming back in the future.

While traveling home eastbound on Interstate 80 in Wyoming in my V10 powered class A motor home, I determined that I needed a full synthetic oil change. I called every Ford Commercial Fleet services center I could find( eight in the Denver area). No one could handle it, until I spoke to Lacey at Greiner Ford of Casper! I showed up to their Quick Lane ( no appointment necessary), and they got me right in! I watched in the shop as their highly efficient and friendly technicians did the work. Poetry in motion! I was so impressed, I felt I needed to speak with Andrew Savoy - the service manager, to let him know what a great job his staff had done! I was 100% totally satisfied with my visit to Greiner Ford of Casper!!!!!!!

Nice place good service.

Ryan, the assistant manager of the service department and the service technicians did a fantastic job finding the source of the engine noise and getting the repairs done in a timely manor. Ryan was very helpful in finding a solution within the parameters of my warranty and making sure items were covered. I am very pleased with the service provided.

I have always received impeccable service here at Greiner. They are well-staffed and offer free refreshments while you shop for a vehcle or have yours serviced. There is an available shuttle if you need it as well. Overall the service has always been top notch here. I feel that they really care and pay attention to doing a good job and that is well worth my dollar.

Worked with the collision center. Rick did an awesome job communicating as well as the entire staff there. You cant even tell that work has been done. Matches well.

I put 2 stars only because the person I dealt with was nice. I was quoted an hour for a simple oil change, it was over an hour and a half before I even got the keys back. I watched people that came in after me leave well before I did. Won’t be returning. Also found later on that day, oil splashed up on the side of my truck from them running through puddles of oil.

Parts department is awesome!! Service department not so much , called to have my first oil change done asked for a appointment they said I didnt need one they have a fast lane usually takes 30 minutes to a hr at the most so I drive 40 miles just to have it done and they let me no it will be 4 to 5 hrs . I let them no I will go across town to the fast lane at quick lube lol.

Great people and great prices 👍

Greg was awesome. Not at all pushy like some salesman. He explained everything to is us that we asked. Thanks Greg

Excellent service in the service department, easy to work with prompt attention, loaner/rentals on site. Very nice dealership, huge coffee bar. Staff was helpful and courteous, go above and beyond. Never owned a diesel before and they dont seem bothered by our many questions on tips for owning a diesel. Very please with the whole experience there.

Randy Hunt is the best salesman EVER! Thank you for being so helpful, service oriented, never pushy and always listening to our needs. We appreciate you!

Very happy with my car buying experience at Greiner Ford. Thumbs up to Greg Sanchez our sales guy! Greg is an asset to your team! Even though I bought a used car, and not a Ford brand this time, I was treated as buying brand new. Great staff at Greiner!

I bought my last car through Greiner and they took care of that car for me for the 4 years I lived in Casper. Recently visited and needed service on my new vehicle and they provided the same quick, friendly confident service.

In and out in only a couple hours to finance and buy a brand new EcoSport today. Big props to Bryce for handling everything smoothly, and to John the Business Manager for getting the financing in order quickly. Very impressed with the service and turnaround. Thank you, Greiner Ford!

Loving our new pick up. Thanks Fee youre the best. Im not a car dealer fan but youve changed my mind.

Sam, Patrick, and Bill did an outstanding job in our two new leases! Thank you Sam for all your work and being transparent during this process. If you need a Ford, you need Sam and Patrick!

They went out of their way to help out towners with car issues. Jim was very helpful. Even had the courtesy car take us to Fort Casper so we would waste s day of vacation.

The salesman and manager was very professional and positive and honestly wanted to deal. We will gladly go back again and make the 450 mile round trip to deal on another vehicle.

Our salesman and the financial department went above and beyond to get us into a new pickup. Kuddos to everyone at Greiner Ford. Thank you for all your help and making this a wonderful experience.

Good people working in service. I have bought 3 trucks there and a car and the staff all have greeted me warmly, the technicians are certified and knowledgeable as well.

Randy Hunt is a very helpful, genuine sales person who assisted me in all aspects of getting me into my beautiful car. Bill Newman in the financing department was very helpful with the paperwork and securing a payment that is affordable for my budget. Excellent experience!

Brian Sharkey was extremely helpful in helping me get all my issues addressed. Keeping in touch with me. Matt did an amazing job in the repairs and diags. Highly recommend both Brian and Matt

I bought my F-150 from them in 2010. They have always treated me like an old friend when I bring my truck in for service. They are top notch, and have great prices for their work. They NEVER try to talk a customer into anything the customer does not need. They rock

Great fast service and very helpful. I travel a lot and have been to many Ford dealers around the country, I will not let any other shop touch my truck beyond a oil change except Greiner. They do the best work ,are honest, and wont treat your vehicle like garbage.

Fantastic customer service. We were traveling and needed a front end repair on our F-350. They were able to get us back on the road in one day. The dealership amenities were impressive.