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Indy Custom Stone
598 Industrial Dr, Carmel, IN 46032, United States
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Indy Custom Stone
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Am
Review №1

We had a great experience with Indy Custom Stone. I sent a photo of what I was looking for, and they quickly sent me several samples to choose from. I explained how I was updating the sink and faucet, and they gave me an option to have their sink/faucet installed by a plumber they contract with. The install team did a great job. The countertops, sink, and faucet all look fantastic!

EJ
Review №2

I wouldn’t use any other company. We loved their quality, professionalism, and price so much that we used them 4 different times in a year. Enough said.

Ka
Review №3

Indy Custom Stone did a great job helping me choose a gorgeous piece of granite for my bathroom remodel. Everyone I worked with was exceptional! Install was great!

An
Review №4

ICS where great to work with. I cant speak highly enough about the owner John and his crew. He was helpful in all aspects of the two jobs he did for me. We started with just the island and upper bar in my kitchen, but eventually did the whole kitchen. He was very fair on pricing and was helpful in getting the right color combination. They did an awesome job. Although one piece was slightly off in size, John corrected the issue and was back out to replace this one piece a week later. I would use them again for sure. There are many companies to choose from for your granite or quartz needs, but I highly recommend using Indy Custom Stone.

Jo
Review №5

Indy Custom Stone did a fabulous job from beginning to end. Courtney was outstanding to work with and so helpful. He understood and knew exactly what our needs were in finding the perfect granite for our project. The lead time, professionalism, and kindness they showed were all top notch service. Indy Custom Stone gave the best competitive pricing around. I would highly recommend using Indy Custom Stone from here on out.

El
Review №6

Great Sales team! Amazing product, and customer service. I highly recommend them!

An
Review №7

Showed up unannounced to template with no appointment, time window, or advanced notice. (Claimed they came twice but no one from the project crew saw them twice) Countertops were paid for in full IN ADVANCE based upon the quote they provided. Sent an email that they are unable to do work for us and are attempting to keep (aka STEAL) $250.00 of the total payment we made to them for the inconvenience. Obviously, well be requesting a full charge-back through the bank and steering anyone who wants a company you can actually work with that sets appointments instead of just appearing randomly away from ICS!

Au
Review №8

I would highly recommend Indy Custom Stone. They offered exactly the type of granite counter tops we were looking for at a great price. We picked out our granite, and our counter tops were installed in less than three weeks. They removed our existing counter tops without damaging anything. The entire process went smoothly. They even made style recommendations that we hadnt considered!

mi
Review №9

My wife and I decided to update our kitchen which included granite counter tops. I spoke with several companies in the Indianapolis area and left a bit confused, Everyone seemed to have additional charges and no one I spoke with was able to do the plumbing and stove work required. I met with Indy Custom Stone and they could do it all. I called and they came to my home the next day. There price was very competitive and inclusive. They even included the lifetime sealer. We selected our stone and they installed it as scheduled in one day and did a fantastic job. They did everything they promised and more. I have since recommended them to friends that have had the same positive experience. I would highly suggest talking to Indy Custom Stone for your next project.

Ph
Review №10

Greatly appreciated all the personal help I got. Everything that was promised was delivered, and on time. The price they promised was what I paid, no surprises. As a professional remodeling service I find these qualities so important and all too rare. Thank you we will have more projects for you as they come up.

Ja
Review №11

John, Courtney and Steve were all great. They made this experience so easy for me. Im a first-time home flipper and the first flip can always be hard - unforeseen costs, blown budgets, etc. But one thing I did not have to worry about at all - was the granite counter tops. These guys are pros and they are the best in Indy. The walls at this property were pretty warped and uneven, using their laser-guided measuring process, there isnt a single gap between the wall and the granite. I am so, so very pleased with the granite and Indy Custom Stone provided a very competitive price, coming in lower than two other competitors. I definitely intend and will use them again on future properties and you should too.

Ka
Review №12

I would highly recommend this company for any of your future granite needs. The whole staff is very friendly and outgoing and they truly care about their customers satisfaction! They always go above and beyond to make sure everything is done in the most professional manner, and this is why I would recommend this company to anyone! Great staff and great prices!

Su
Review №13

I have been in the real estate industry for many years and often get asked for referrals from friends and clients. I have used the staff with Indy Custom Stone to install my recently renovated kitchen and they did so with honesty, integrity and complete customer service in full force. I want to ensure all vendors before I refer them to any friend or client because it is a reflection on me and I take it very seriously. Many of my clients are from out of town and trust me to guide them to trustworthy vendors. Indy Custom Stone has earned that right in my opinion. They have an experienced staff John,Steve, & Courtney who will help guide you making it an enjoyable process. They have always stood behind their workmanship and product, even when things go wrong. When my clients call and say thank you I love my new kitchen and they were fabulous to work with - we all come out on top.

Br
Review №14

Very smooth process, from picking the stone to installation. By far the best price I could find. Courtney was very helpful showing me the options. Steve, who did the measurements, was very helpful as well. Installation guys did a great job, and the granite countertops look fantastic! Time from ordering to installation was very quick too.

Jo
Review №15

Had new granite put in our kitchen. Made the phone call and they had soeone out to template within days. Fabrication and installation was done by professional very polite young men. We love our kitchen and have got many compliments.

Gu
Review №16

Kitchen and bathroom Project is not done yet, but I started to like the beautiful tops. Every one works well as a team, from the sale person, Courtney, measurements guy, instsinstall guys. So far so good. Good suggestion and reply emails quickly. Price is reasonable too. Short wait tome. I love my new tops. Thanks ICS. Already recommend to my friend.

Ju
Review №17

What a great experience! Who knew the entire process of remodeling could be this easy? John, Courtney and Steve handled everything professionally and timely. We had our kitchen, laundry room and powder room updated and the guys came up with new ideas for an outdated kitchen! They are a great crew to work with and even make a point of ensuring everything is clean and tidy, and to your satisfaction. We wouldnt hesitate to refer ICS for your next home project. Thanks guys!

Al
Review №18

I was looking for a white quartz remnant for our bathroom remodel and contacted Indy Custom Stone. They were extremely responsive, providing a verbal quote the same day and even texting photos of remnants they had in stock. The selection process on site was very easy with many options to choose from. When it was time to template, they were there first thing in the morning - early even and my sink and edge selections were again confirmed prior to install! The install also went very well with the installers being on time and very courteous.

Tr
Review №19

Have used them multiple times, both personally and professionally. Great prices, selections and most importantly, owner is hands-on. He likes to be involved in the entire process from selections to install. Will continue to recommend and use them for any and all my granite, quartz and solid surface needs.

Rh
Review №20

Indy Custom Stone does an excellent job of explaining options, helping customers pick out just the right products and following up with efficient installation. My husband and I had new kitchen counter tops, sink and faucet installed. Everyone who worked with us was professional and courteous. Will definitely use Indy Custom Stone in future and recommend them to others.

Mi
Review №21

Just had my kitchen counter tops installed by these guys and was very very happy. From my first meeting with Courtney to our measurement appt. with Steve to the day of install. Shopped around for a long while and found them to have the best price by a long shot compared to others. Quality work, quality customer care and follow up. These guys rock and I would HIGHLY recommend them. Will definitely use them again!

Le
Review №22

I work with Court at Indy Custom Stone. He is thorough, professional and always has great suggestions for my clients!

La
Review №23

Courtney and John were always available to answer my questions. I would highly recommend to anyone looking for great quality granite and customer service. I will certainly be using them again in the future for other projects.

Li
Review №24

The sale person is so professional and has great customer service. Courtney answered all my questions and made me feel confident I was choosing the right company for my project. I would highly recommend using Indy Custom Stone for any kitchen or bathroom project.

Ga
Review №25

Really enjoyed working with Indy Custom Stone. They have good product selection and good pricing and the installation was very professional. What impressed me even more was their scheduling process. We scheduled on day 1 and they checked in to make sure I was on schedule and they did exactly what they said they would do, exactly when they said they would do it. As a long time rehabber this is very important to me and is also so very rare. I will be working with these people again for sure!

pa
Review №26

Indy Custom Stone is awesome! Ive done multiple projects with ICS and couldnt be happier with the results! Excellent workmanship, fantastic customer service, short lead times and great pricing! I highly recommend them!

We
Review №27

As a contractor, Courtney and Indy Custom Stone have done a great job on promptness and quality for my company. Quality of granite has been consistent and installation is above par. Courtney has done great job and has done so in a timely fashion which is huge in the renovation business.ThanksAdam Horal

Ju
Review №28

Once we decided to update our 20+ year old kitchen by replacing the laminate counters with quartz and granite, I visited several places for information and estimates before deciding on Indy Custom Stone. Courtney took time to show me numerous samples and patiently answered all of my questions, both that day and in many follow-up emails. When Steve came to measure, he answered even more questions, as did John when he came to install. Each employee I dealt with was professional and pleasant to work with, the pricing was competitive, and the end result is beautiful.

Pa
Review №29

Indy Custom Stone was recommended to us by Bruce Long of Trademark Surfaces. They were very courteous and helpful. We picked a granite for our kitchen and they were prompt in measuring and setting install date. There was a problem outside of Custom Stones control. They bent over backwards to make it right even though they were not responsible for the problem. Our new granite countertops were installed promptly and we are beyond happy. We are in the process of ordering a bathroom vanity top from them. I have already referred a friend who is having her kitchen counters installed today. I would absolutely recommend this company.

Er
Review №30

Indy Custom Stone was great to work with. Everyone was friendly and passionate about making sure we got exactly what we wanted, while offering thoughtful suggestions. They went above and beyond to get our kitchen countertops in before Christmas! I would highly recommend them, plus its great to support local business.

Di
Review №31

I called and received a quote on a Friday, picked out a gorgeous granite piece on Monday and had the furniture top delivered on Wednesday--fast, courteous and professional service.Also the cost was 1/3 of what we were quoted elsewhere.Highly recommend.

Ge
Review №32

Not very helpful receptionist.

Jo
Review №33

These guys have a passion for providing the best costumer service in Indianapolis and the surrounding areas. Their measure-to-install timeframe is expedient, and everyone there works well together. Its been as pleasure doing business with them for several years now.

Sh
Review №34

Installed new kitchen counter tops 2 months ago and back again for bathroom project. Great customer service, attention to detail and easy to work with. Would highly recommend to anyone looking for granite countertops.....

Sp
Review №35

We love our new granite countertops. The installers were excellent, proficient and on time. We plan on using them again and would highly recommend them.Mike & Carol Keen

kr
Review №36

Courtney, John and the crew were timely, courteous and professional. This is my second time using them, and I would highly recommend them! Thank you for my beautiful granite.

Jo
Review №37

I had the recent pleasure of working with John Lunsford and Matt Thompson on a project, and they were prompt, professional, and great to work with!

Ma
Review №38

Great customer service and professionalism. Their showroom was great to see possibilities to choose from and they helped us with designing our dream kitchen.

Ma
Review №39

My experience with Indy Custom Stone as amazing. I have referred them to multiple friends following the installation and continue to do so. We have a very large kitchen and 1/2 bath. The installation team was friendly, explained their process and completed it quicker than projected. I talked with other companies prior to choosing ICS. ICS had amazing customer service, were very good at answering questions and helped me feel good about a selection that was within my budget. Other companies seemed less interested when I didnt select the most expensive granite, seemed bothered that my 2 year old was in their show room and all in all just didnt seem to care the way Courtney did. I highly recommend Indy Custom Stone to anyone looking to have work done.

St
Review №40

Indy Custom Stone is the place to go if you are looking for great quality, excellent customer service, and the peace of mind knowing that the job will be done well. John and Courtney are wonderful guys to work with and are on your side to make your project exactly how youd like it.

Ta
Review №41

Company used a plumbing company that installed kitchen faucet poorly and the connection broke. I am less than 60 days out of warranty and they refused to help me with the issue because of this technicality. God forbid they do a customer courtesy after spending over $6000. They told me to call them if I had any future issues, never mentioned it had a time limit. I am very disappointed in my experience, and I will not be referring anyone to them to use or use them for any additional project in my home. You are better off using a company that respects customers and knows they are likely to do future business when a relationship is maintained.

Me
Review №42

Indy Custom Stone is fantastic! Courtney is always so quick to respond to questions, changes in an estimate, or updates to an order! They consistently deliver by the date promised, and are very competitive with pricing! They make it hard to look anywhere else!

Ry
Review №43

Indy Custom Stone was very friendly and professional from start to finish. Sales, support, measure techs, and installers were very detail oriented and helped explain the process very well. Excellent!

Sc
Review №44

Had ICS provided an entire kitchen and bathroom of stone product. Service was great from the start to end. I will use this company for future projects.

Su
Review №45

Great company to work with....wide selection to choose from, reliable, reputable. They go the extra mile for you. Highly recommend!

Ni
Review №46

Indy Custom Stone has done an amazing job on our whole house in granite. We have had all 3 bathrooms done, kitchen done and our outdoor fire pit covered in granite. I totally recommend ICS. Great work, guys!!

Te
Review №47

Indy Custom Stone did a great job on our kitchen and bath granite installation. They worked with us every step of the way. I would highly recommend them to anyone considering any new or remodel project.Teresa

Br
Review №48

Loved my experience from beginning to end! I will definitely be using ICS for my upstairs kitchen! Very professional people and very efficient from ordering to installation!

Ja
Review №49

We were very pleased with Indy Custom Stone. Their showroom (Noblesville) is filled with numerous styles and colors. Their salesperson was very professional, friendly, helpful and most of all knowledgeable. The installers were most professional, prompt, clean, and polite.We recommend Indy Custom Stone to anyone in the need for countertops.

Li
Review №50

Great help in the showroom making decisions that work for your needs, great on letting you know whats next and when, they kept the schedule and the installers were knowledgeable, clean, and friendly. I highly recommend Indy Custom Stone!

Ni
Review №51

I had a granite counter top and plumbing fixtures installed in my home by ICS, and I am very pleased with the final outcome. The workmanship is very high quality, and both the office staff and installation team were very professional and helpful.

St
Review №52

Very professional and curteous. The installation was scheduled and completed in a short amount of time. Very happy with purchase, selection and installation.

Pa
Review №53

Indy Custom Stone is great to work with...Always very helpful and their installers do a wonderful job! Highly Recommend

Te
Review №54

My bathroom marble tops and shower bench turned out great. Highly recommend!!

Pe
Review №55

I had the pleasure of recently working with John, Courtney and the great staff at Indy Custom Stone on two occasions and I couldnt have been more impressed by them. ICS installed granite in my kitchen and bathroom and their attention to detail at each stage of the process was exemplary. From the outset, Courtney and ICS made this an enjoyable experience, providing immediate feedback and a comprehensive proposal within a short time after receiving the layouts of my kitchen and bathroom. Any questions were promptly addressed and thoroughly explained, and subsequent dealings with John and his crew of fabricators and installers were just as positive. It is obvious that John and ICS place a premium on customer service, as they did everything possible to ensure that I was completely satisfied with all aspects of each project. I couldnt be more pleased with the end result, and my satisfaction has been confirmed by the countless compliments from family and friends. I highly recommend John, Courtney, and Indy Custom Stone.

Ma
Review №56

I work with them on the construction side of the spectrum, from my POV they are always responsive and easier to work with. I have only heard positive remarks from clients regarding selections & availability, and that scheduling is pain free from the field supr side. I/We look forward to a long relationship with ICS.

Le
Review №57

I had a great experience with ICS. They have a beautiful selection in the store and even helped by giving me info about their personal warehouse suppliers so I could look at more of a selection! I had actually gone to several other companys but either their prices were to high or their custom service was terrible! ICS has great custom services and reasonable prices. I had to bring my 2 year old everytime, he is a very energetic and talkative little boy, not once did they make me feel uncomfortable for having him with me like some other stores did. Instead they offered him a movie to watch and a sucker. Things like this help out so much. Customer service is very Important to me and I found it here .

Su
Review №58

My husband and I have been in our house for 20+ years and always hated our countertops--but have never been able to move forward on picking out a new countertop because there are so many options and range of prices. Quite by accident we found Indy Custom Stone. They really know how to work with indecisive people like myself and made the process so easy. Courtney would answer all my random email questions quickly and thoroughly. All the installers were true professionals and any issues or questions they would get back with me within a day or two. Every day I love my granite countertops more (is that crazy?) and cannot believe the difference it has made! After telling my boss about my positive experience with this company he also had his counters replaced. I highly recommend! Bathroom counters are next!

Ke
Review №59

ICS , especially Courtney, has outstanding customer service, gets back to ASAP, really listens to our clients needs.

Ol
Review №60

Indy Custom Stone was amazing! They were very helpful throughout my whole process. I would highly recommend them!

Ph
Review №61

We used ICS for our granite countertops in the kitchen and they did a great job. The counters look awesome (still not sure how they managed to fit our island onto one slab so we dont have any seams). We lucked out with our install date, as they had everything installed 10 days after they measured, which is a pretty incredible turn-around time. We get tons of compliments on the new countertops!If I were to have any complaints, it would probably be that the countertop removal seemed a little pricey ($299 if I recall). I didnt bother asking what all that entailed since it was more than I wanted to spend for something I could do myself. So their price did seem a little expensive, but maybe Im just cheap. 😀

Li
Review №62

Friendly people, many choices, timely service.

Information
100 Photos
62 Comments
4.8 Rating
  • Address:598 Industrial Dr, Carmel, IN 46032, United States
  • Site:http://www.indycustomstone.com/
  • Phone:+1 317-877-1000
Categories
  • Granite supplier
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–4PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:10AM–5PM
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