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Rugged Trade
802 W Mermod St, Carlsbad, NM 88220, United States
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Rugged Trade
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Bo
Review №1

Prices are what you should expect to pay for high quality work/trade gear. Work boots(WP, Safety Toe, insulated, leather, synthetic, etc.), FR clothing, safety glasses, gloves, masks, cold-weather gear, etc. are all available here. The friendly people know what theyre doing, and they understand customer service.

No
Review №2

Beautiful store. Great staff, friendly and knowledgeable. Nice selection of various items.A little pricey but you get the quality you pay for.Lost a star because limited selection of sizes. My husband needs 2x and there wasnt much.

Ra
Review №3

Geo is amazing, his knowledge on boots is phenomenal. He really listens to our needs and finds the right boot. My husband is super happy every time!And today we called in five minutes till closing and explained to them a situation we were having and they let us in and helped us solve our problem. Bailey was the one helping us tonight. Its great not to many people would stay after closing to help and they did. Great customer service every time. I will go nowhere else but here from now on!!!Thank You Rugged Trade!!!!

br
Review №4

Rugged trade has the best selection in Carlsbad for one and I had issues with a pair of boots I purchased previously from them and they took full care of me with great customer service!

Ch
Review №5

Amazing staff. Very informative and knowledgeable on products. Absolute cleanliness of the store. Just all around good people.

TD
Review №6

Has everything you need, FR. Very friendly service, & customer efficient. Will be back.

Wi
Review №7

Rugged Trade has been my go to place in Carlsbad and Artiesa. Whenever I’ve found myself in need of high quality goods and outstanding customer service. Rugged Trade has hands down never disappointed! Thomas and all the Crew, my very best to you all.

Ja
Review №8

GEO was outstanding he answered all my questions with an amazing upbeat energetic attitude and he upsold me on a shirt and a hat! Will always come back when the service is as good as what Mr. Geo provides

HR
Review №9

Great FR selection. Awesome staff and great prices.

Jo
Review №10

Very good no waiting she asked me what I was looking for and got my boots and was out in 10 minutes

Da
Review №11

My ONLY complaint....is that....you spend 285 dollars on a jacket and they wont let you keep the hanger that came with it. They change it out at the register for a cheap one that you can hang a shirt on. I know....from working retail if the customer asks for the hanger....you give it to them.Anyway, the service and personell were awesome, even the young lady that told me, No. I always enjoy going in there.

Ch
Review №12

Just left this place! I was helped by a pirate! She was very kind and knowledgeable of inventory and policy(employee discounts, etc.). Honestly, the brand name stuff was a little on the pricey side but the Rugged Trade brand is cheaper and seemingly equal in quality. I would definitely recommend this place for both work and casual attire, as they have a very good inventory. 5 stars.

R.
Review №13

Very helpful- told them what I was looking for and how much I wanted to spend and they hooked me up.

BR
Review №14

They are very nice and helpful thank you God bless you all

Je
Review №15

While we didnt find what we needed we were really impressed with the store and its employees. Visiting the area and needed new shoes for my husband.

No
Review №16

Super friendly staff, all very experienced. Definitely will go back for any boot needs

Ry
Review №17

Visited the store today and bought a few things , very friendly and personable staff, great products in the store but where is the love for the big guys ? Need some 3xlt shirts

Ma
Review №18

Working in Carlsbad and needed work boots on the fly. Gio was very helpful and knowledgeable of all products. Will be back when working in this area!!

Ro
Review №19

Great staff, great prices & apparel. Also 20% of entire store for today only (10-7-20). 12 noon to close

Wa
Review №20

Too expensive I wouldnt shop there again unless there was a real good sale going on and they only have work clothes

Tr
Review №21

Great selection of clothing, anything from FR to regular branded clothing. I actually like the place. I’d give it a 5 star rating if they’d stay open later than 8 P.M. during the holidays or begin to lock the doors at 7:40 P.M.I’ll try again another day. Please, don’t close lock the doors at 7:40I would’ve been in and out for a few shirts. It wouldn’t have taken long.Only concern.Thanks guys!

aj
Review №22

I went there today to buy new boots for work. And Danny was the one that helped me out. we talked for a while and he showed me how to take care of my boots and let me wear them around the store to make sure Im comfortable with him before I purchase them. Good place to buy boots and shoes and clothing.

Je
Review №23

Good price great sales girls

Yo
Review №24

Austin was great! Very helpful and knowledgable!

Ch
Review №25

Place has nice product but the workers there dont seem to communicate all that well. My husband had clothes on hold for him but when I went to go pick them up a few days later they sold his clothes anyway. We even had reassurance that the clothes on hold would be there for pick up. Doesnt seem like a very trustworthy company. I think well be going to a different FR retailer in town next time.

Da
Review №26

Very knowledgeable staff! In particular Sarah seem to know more about mens boots then I do as a man! Come to rugged trade boots and put your feet in these ladies hands! They know what theyre doing!

Da
Review №27

I was greeted when I came in. Helped very quickly, great service.

Ch
Review №28

Super friendly, helpful and Patriot Proud!

Ve
Review №29

The staff is incredibly helpful, and know their products! Had an issue finding boots that I liked, and were covered via the company I was buying them for. They went out of their way to help me find both a pair I liked and were allowed with the company. I will definitely be going back.

Fr
Review №30

Sales rep had great costumer service and informative about questions had

T
Review №31

This store sells clothing and gear catering to the oilfield but they dont cater to the oilfield. They close early. Last time I checked, NO ONE IN AN OIL BOOM GETS OFF OF WORK DURING BANKER HOURS. Open later and stay open later. Overhead stays the same and sales go up as your clientele is off of work later than the gosh darn library. They sell quality products. Id give 5 stars if I could get to them and spend my money there on the regular. Wonderful staff.

Ca
Review №32

They have a little of everything, a wide selection on all apparel. FR gear, Ariat clothing, work boots and casual boots. Also have in house made Rugged Trade gear that looks great.

el
Review №33

Great store

Ro
Review №34

Bought these boots 2 weeks ago. They started developing a tear where the steal toe ends where it fold when you walk. Took them in today because they have a warranty but the lady told me they will not honor the warranty because she said they got caught on something. But that did not happen Ive been wearing them not herAnd its right where the boot foldsI dont know what planet she is from but us humans have to walkI posted a picture of the boots and the receipt in google photos so you guys can see Im not lying

As
Review №35

EXCELLENT customer service. Super kind people, and they will help get you whatever you need. Bryan sure knows his stuff on shoes, he took his time to explain literally every boot we looked at before deciding on our purchases. Thank you guys so much!

Ka
Review №36

First time Ive ever been in there that I had service was very good visit

Vi
Review №37

Really disappointed nobody asked if i wanted any help as the store is completly reorganized. I really liked going there but in the las . Ouple of years it just seems to be getting worse. I felt like i was walking into a womans clothing store. They didnt even have any ariat shirts out. Not reaalky a work ckothing store any more its a fashion store. Im out and wont go back.

Co
Review №38

Best place around to get all your work, fashion, and footwear needs. You definitely got to stop by and check out their selection.

Ma
Review №39

Great place . Fantastic customer service and an overall surprisingly well stocked inventory from FR-S 2 steel toe boots- five stars the whole way

Ja
Review №40

Best prices on work boots, got some Ariat boots and they were cheaper than I could find on the internet.

Ja
Review №41

Needed steel toe boots,the ones that I liked were not available in my size- 9.5

Su
Review №42

The people are so helpful and a huge selection of fashion, FR and western boots and clothes, purses, fitness wear- nothing like this, this side of Dallas, didnt mention Scrubs.... :) I bet if you cant find it here all you need do is ask !!!!!

Mi
Review №43

Great service! Looking for hard-to-find FR jeans and they had them! Ill be back...

Mi
Review №44

Very nice workers and very helpful

Ca
Review №45

Its a very nice story with a variety of FRs to choose from, the ladies there are very nice and helpful too.

Er
Review №46

Good service and staff was helpful lets see what happens with the boots,I got some timberlands pro,any coments

Co
Review №47

The 2 ladies at help me were wonderful,knowledgeable ,courteous, and thoughtful.

Ba
Review №48

Everyone is very courteous and helpful. They really toook time to make sure that I got the boots I needed.

Et
Review №49

Quite possibly the best selection of FR clothing in the country. They stock...everything. Ariat, Carhartt, Wrangler, Wolverine, Rasco, etc. Amazing selection, fair prices too. A tradesmans dream store.

Ni
Review №50

The owner helped me and I was very pleased with the products I ended up buying!

Br
Review №51

5 star company and the service is even better

St
Review №52

Knowledgeable staff helped me utilize my companys clothing allowance. Only negative is lack of medium sized shirt options.

Jo
Review №53

Fine boot and clothing store. I been in none better anywhere in the US.

je
Review №54

Great service! Good rates! Definitely will be back! Get the rewards card!

As
Review №55

Great prices and awesome sales lady that really knew her boots.

Ro
Review №56

Super helpful and friendly staff. The only workwear place in town. Huge selection of FR clothes and work boots.

Je
Review №57

Extremely high prices aimed to take advantage of people here trying to make a living

Mi
Review №58

Excellent selection and great customer service

Da
Review №59

Great place friendly and very helpful.

Ho
Review №60

They had some nice stuff but they need to sell walking sticks

co
Review №61

Why would anybody want NFL team logo Oakley sunglasses get sunglasses people want to purchase and you might sell a few for pairs I had to walk out because every pair I wanted had a damn team logo right on the lens

Ch
Review №62

Super friendly and helpful staff.

Ca
Review №63

Great people great service wish they were open longer hours

Da
Review №64

Ordered boots because they didnt have my size and charged me 20.00 for shipping

Ke
Review №65

Huge inventory, helpful staff, long hours... Perfect!

Ji
Review №66

Great friendly customer service. .

Co
Review №67

Great service awesome products

Au
Review №68

Great service and awesome people

Is
Review №69

I like this place because they have a wide variety of everything as far as classic to new styles.

Je
Review №70

New owner has really improved this store.

Mj
Review №71

Staff was friendly enough. Over priced boutique goods.

Ke
Review №72

Very good

Am
Review №73

The seamstress was extremely rude. Said she couldnt help me before even looking at the clothing item.

Ry
Review №74

Good selection of fr. over priced.

Ma
Review №75

Very polite

DS
Review №76

They were closed when we showed up!!

Je
Review №77

Very courteous staff

St
Review №78

Good shop helpful staff...

ke
Review №79

Great & Friendly!

di
Review №80

Great people, great store!!!!

AL
Review №81

Smells good and great service

Mi
Review №82

Verry expensive

Do
Review №83

Friendly and helpful

Th
Review №84

Very helpful and friendly

Br
Review №85

They never have anything in stock!

Co
Review №86

Great place!!!

Da
Review №87

Friendly service

Je
Review №88

😊😁😉👍

Information
42 Photos
88 Comments
4.4 Rating
  • Address:802 W Mermod St, Carlsbad, NM 88220, United States
  • Site:http://www.ruggedtrade.com/
  • Phone:+1 575-616-7337
Categories
  • Boot store
  • Work clothes store
  • Clothing store
  • Firearms academy
  • Outdoor sports store
  • Uniform store
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • Transgender safespace:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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