I dropped in on a Saturday and waited for the service. Quite pleasant in the dealership in the waiting area - had a free coffee and read the Wall Street Journal. Liam the service rep had estimated the time correctly and I approved new windshield wipers by text with him. I really like the service at Subaru Santa Cruz.

Please dont buy extended warranty unless you are willing to pay $220 for oil change every time and other things that they clam they will do to your car.sales person was excellent but service is very expensive . Also look at the monitor in service department, you will see that most of the cars suddenly need wheels alignment!!! even new ones. Why???

Worked with Service Advisor Liam O’Connor. Overall experience was very positive. They were able to take my car as a walk-in (drive-in?) without appointment, check, fix and test in one day at a reasonable fee. Liam was great, professional, courteous, knowledgeable and set my expectations appropriately. I would recommend this dealer for service.

Disappointing. Traveling from out of town, made an appointment three days ahead of time. Dropped off the car and told them I absolutely needed it at the end of the following afternoon to go home. Service wasnt necessary and I could have had it done back home. Well, its time to go home and no car is ready. Was expecting an update this morning. No call. Called at noon, no one can give me any more info than its being worked on. Asked for a call back from an advisor with more details. Hours later no call back. This didnt need to be a stressful situation but they are making it one. The staff is super friendly, but not what I would consider as being on top of things. This is a $1500 service for a safety sensor.

I had a great experience at Santa Cruz Subaru. The service department was very professional and helpful. I was impressed by how fast they were able to service my vehicle. Santa Cruz Subaru even gave me a ride to the mall while I waited for my vehicle. I would 100% percent recommend them to anyone that needs their car serviced.

Service center always has super friendly staff and make the process easy. Job is usually done in reasonable time. No complaints.

Russ Thomas, service advisor was over the top in professionalism and service. I was stranded in Santa Cruz due to a broken axle on my Forester. I am from ArizonaHe arranged for parts to be flown in from Portland and somewhere on the East Coast. In all it took 6 days for the parts and service to be completed.Russ kept me informed every step of the way. He also communicated my stranded status to the technicians. I believe they made my work order a priority at Russ urging.Thanks to Russ and the mechanics at Santa Cruz Subaru. First class all the way! I cant thank them all enough for the way they handled this case.We had a safe smooth safe ride back to Arizona.Andrew Cenedella

I was treated kindly, so many options to kill time. Little dog waiting area. The advisor was very nice and explained everything that needed to be done and provided visually appealing data on my car. will go there again for sure

Great customer service. Quick and friendly. I love that you get a car wash when your car is serviced.

What a fantastic service center. Showed up 10 minutes early for an 8am appointment and they had me checked in and into a loaner car in less than 10 minutes. Service was complete and car was washed earlier than promised. Everyone was friendly and professional. Thank you for a great experience, Subaru of Santa Cruz.

Liam was very nice and pleasant. The oil change was done in a very timely manner. Quicker than expected. The shuttle drivers were very nice. This was my first time using your service department and I was very satisfied

The best customer service I have received maybe ever. Sandra Baker helped me initially and she was amazing!! Helped me get all the service I needed done and reached out to let me know when additional service came up. The whole team is so great and pleasant. Usually I hate getting service done on my car but the team at Santa Cruz Subaru really made it painless and was so nice. I will definitely be taking my care back to them for every service I need!

All the members of the team who assisted me were wonderful : Sandra, Liam, David, Jeff, Peter and a couple of others whose names unfortunately escape me at the moment.Please thank them all for me.I shall return for my future tune-ups and will be glad to recommend Santa Cruz Subaru to my friends.

We recently purchased a 2022 Outback from Santa Cruz Subaru. This is the first time that weve purchased a vehicle from a dealer where we we left with absolutely no buyers remorse. Jeff Fillault, the sales person, was genuinely helpful, knowledgeable and acccomodating. He made the process enjoyably. Truly a model of have the process of buying a car should be.

It was a great experience to get my Accent serviced at the Santa Cruz Subaru. The staff was courteous and the location was convenient and well maintained. They offer beverages and snacks for customers while they wait. The service was done promptly. I would recommend this location.

They were great. They made the process easy, were done faster than they said and found me discounts for major service. So easy!

Liam was amazing, getting our Impreza serviced even though we did not have an appointment. Peter was very nice and helpful as always. Great experience.

The oil change quick service option was excellent. No appointment needed for this service. Even though it was very busy at the time of my arrival I still was done within the time quoted. Waiting room was spacious and comfortable and even got a car wash.

Fantastic service and speedy repairs. Big props to Sandra in the service department for her great attitude and extra help.

Great customer service. I rented an Ascent for a family get away - very nice vehicle and very straightforward process. They performed the 60k mile service on my Outback while I had the rental and kept it for a couple of days until I returned the rental. A very positive experience indeed. I recommend this dealer as they provided high quality service on my vehicle and treated me as a valued customer even though this was my first experience with Santa Cruz Subaru.

I was able to get my appointment for Monday on the Friday before. Service was quick, no hassle at all. Always good to go to Santa Cruz Subaru!!

I went in for a simple test drive, and almost went through with purchasing a car before realizing I was going to be scammed. They do make you feel bad if you don’t purchase the car that day. While the salesman was very nice, and I thought I could compromise on an awesome Forester, he couldn’t even relay me the interest rate when I asked multiple times, which should have been a huge red flag for me to walk out. The bigger red flag should have been that they put me down to test drive a Corolla instead of a Crosstrek, or the annoying messages from the agent sorted like an email with a signature at the end of every message. It’s not needed. I left before even touching the contract when the finance manager was mentioning that I would actually be purchasing the vehicle, instead of what the salesman mentioned of me being able to hold the vehicle for me for a few days and I can bring the down payment when I can. It seemed too good to be true, and sure enough, false. There was a clear lack of miscommunication in both parties, withholding of information I know I should have and that just did not seem professional at all.At the end of the day, they are scammers with a different title in their resume, and I almost fell for it.If you’re planning to buy a car here, as a woman, don’t go at all. You’ll feel belittled and stupid by the end. No amount of apologies will account for their actions they already did.I’ll continue my vehicle search, but not here

We bought our 3rd Subaru from Santa Cruz Subaru on 2014. We have taken our car there for the last 6 years. We live in Monterey County, but make the 30 mile drive because of their outstanding customer service and prices in sales and their service department. Our next Subaru will be a Santa Cruz Subaru. Subaru makes the best car, Santa Cruz Subaru makes the best deal! Special thanks to Service Depts Sandra Baker, she provides outstanding customer service!

I experienced the dreaded check engine light and other dashboard warning lights on a 2016 Subaru Outback while on vacation from southern California. Brought it in late Friday afternoon and got Great service from Jerri and Brandon. Really appreciative for their assistance in a difficult circumstance.

My mom likes to tell me its so much more expensive to get my oil changed at the dealership... I normally try not to argue with my mom because moms are always right, but not this time. I get my oil changed, fluids topped up, an inspection, and a car wash, all for a little more than Valvoline (which sadly bought out our local Oil Can Henrys). Worth it. The service is great, you can borrow a bike to go to the mall or sometimes you can get a ride home while you wait. Ive always had a good experience here, even when things get a little busy. 10/10 would recommend.

This place really cares thet your car is service correctly. Thank you 😊

These guys/gals rock! Personable... no pressure. AWESOME experience.

Subaru did a great service to me. Specifically the internet Sale person, Jeff. He went far and above his call to help me. I highly recommend

The sales associate who helped me was incredible my car received an amazing service . BUT my appt was at 11:30 but they didn’t put my car on the rack to work on until 12:45. Why would you book my appt just to have my car sit around over an hour ? The appt should have been 1 pm giving the mechanics the time they need. This is elementary planning.

Very efficient. Friendly and knowledgeable staff. Good value.

Service was fantastic. Liam was very informative and helpful. Look forward to doing more business with Santa Cruz Subaru!

Always receive friendly service. They explain what the problem is so I understand.

Tried to up sell me on service that was not needed and at the same time did not include information on necessary repair parts in their report. Had to look up on my own.

Very good service I love in San Jose and it’s easily worth the trip

Best service I’ve ever had. Subaru made it very easy to drop off and kept me in the loop the whole time.

Easy, transparent, quick, and painless. Eric Park was exceptionally helpful and professional. I cant believe it went so well - best car buying experience to date.

Great service. Friendly, polite and helpful. Always a positive experience!

Prompt and courteous as always. I’ve never had an issue with my car being serviced by Santa Cruz Subaru.

Santa Cruz Subaru is awesome 👌 we bought 4 cars from them always helping us with a smile n very courteous.. they take good care of ur needs ..thank you

Quick, professional, friendly service without any pressure. The work was completed in the time promised.

Great Friendly Service. I would highly recommend Santa Cruz Subaru!

Excellent service. Brandon was very pleasant and helpful.

My first visit with my new 2021 Subaru Outback XT was not a good experience at all. I’m going to give them a chance though.I took my new car in to have a CD player and wind deflectors put on the windows and moon roof. I was told it would take about 2.5 hours. It took 5hrs.When I returned to the dealership, the moonroof deflector was not on. I told them and they fixed it 30 min wait. I pay my bill and am on my way only to find that the infotainment screen was a scratch/ scuff on it. I called my advisor and left a voicemail. Hours went by and I did not hear back. I then sent him a picture by email in which he responded he was sorry about it and he’d get back to me about it. I am hoping to hear from him today as promised.So my first experience I have not been pleased at all.CD player works, wind deflectors look fine. Just that damn scratch on the infotainment screen has scared me as well.

I am still waiting to receive my car, which was paid for a week ago and cleared my bank. They do funny business- sending the check to corporate and then they have to wait until corporate credits them. Pretty bogus. I didnt realize that until signing. If I had, I would have financed it and gotten the car immediately. Didn6really care for the sales department.

I purchased my Subaru at Santa Cruz Subaru two years ago and this service was the first that was not satisfactory! The problem I’ve been experiencing for several months was not resolved, though basic required 6000 mile maintenance service was done well, I feel frustrated with unresolved repair.

The check in was quick and easy. They completed my service in a timely fashion and were honest with services that were found to not be needed. This integrity means a lot. I appreciate it immensely. Check out was easy and my car was clean upon delivery. Thank you for a great experience!!!!

Fantastic service. Friendly and fast. First time I visited this location for an airbag recall for my outback and decided to get an oil change as well since prices were reasonable and convenient with the car here. Quick turnaround. I was also impressed with follow-up since a wheel arch was damaged during the service and the manager immediately took responsibility and ordered parts to replace it. I have never experienced such superb service at any dealership. I was shocked that a dealer providing service for my car that I had bought elsewhere could be so accommodating. I will definitely be back.

Everyone was so helpful and kind each step of the way. I felt very informed and am grateful for how thorough and patient everyone was. Sandra went above and beyond for us and we super appreciated Jeff for giving us rides to and from home so we didnt have to wait for hours while our car got serviced.I have had some negative experiences in the past at another Subaru service department in the East bay and was so relieved to have such a positive experience at Santa Cruz Subaru! Thank you, we will be back!

TERRIBLE EXPERIENCEMy mother is a senior citizen and has been a loyal customer of Subaru for many years. She took her vehicle for a 90,000 mile maintenance job. Upon completing the service, a mechanic by the name of Liam informed her that her car was leaking coolant fluid. He explained to her that it would be AT LEAST $4,000 dollar job. We decided to get a second opinion by a reputable mechanic in the area; upon thorough inspection NO LEAK WAS FOUND.We called Subaru to further inquire and inform them of our findings. Liam became defensive and argumentative. We asked to speak with the manager Brad; he was not helpful and clearly sided with his own.Liam tried to make a defense and subsequently sent a picture with “proof” of the leakage. It was clearly a picture of ANOTHER vehicle’s engine! We could not believe it!!! THE NERVE!!!SHAME ON YOU FOR TRYING TO PREY ON AN ELDERLY WOMAN OF HUMBLE MEANS!Don’t bother responding, we are taking our business elsewhere. Steer clear from the service department at Santa Cruz Subaru!

I can’t brag about the customer service at the Santa Cruz Subaru Parts Center enough! I’m not kidding when I say I pulled up at the back of about 8 cars all checking in for appointments. My battery had died and I had a sick 2 year old on the way to the doc in my car along with my cat fresh out of surgery...not only did they push me through service urgently but they replaced my battery and washed and returned my car in less than 45 minutes. I know they made a technician stay during lunch to work on my car and he had the best attitude about that as well. 10/10! They take care of their customers!

The service was great the people in the office were very friendly can’t complain

The staff here is great! They were friendly, knowledgeable, and quick. They kept me updated and the shuttle service was handy. One of the best Subaru dealerships I’ve been to!

Exceptional experience from Russ and the team! I’m currently traveling and needed a hitch install while in the area. Everything from booking to the install was professional and efficient. 100% would go back for their service if I’m in the area again.

I took my 2021 Ascent in for its first service. Kathy was very thorough with what would be done at the first service. It took about an hour. Great customer service.

Santa Cruz Subaru never disappoints! For one, it’s my dog’s favorite place. She is showered with attention and treats and gets just as excited when we pull up to the service center as she does when we get to the beach. Sandra is always exceptionally helpful, as is all of the staff. The visit is always efficient and it’s truly the friendliest service I’ve ever experienced.

Great place for express oil changes & even comes with car wash nearly as cheap as doin it yourself. Complimentary ride and rental car during service is terrific. Front staff is very friendly. My only knock against on this place is don’t ever rotate ur tires here, ive had a few broken wheel studs & i can only trace it back to this place. But for a quick oil change this is the spot, they get u in & out fast.

Great customer service. Good pricing. As a first time buyer I’m glad I went with Santa Cruz Subaru. Their express services are fast and efficient. I will only be taking my new car to Santa Cruz Subaru for services from now on.

Love this Subaru dealer. I get all my service done there. Took my dog with me and was delighted that they have a dog play yard set up.

Extremely helpful and accommodating staff, whose friendliness and expertise make it a pleasure every time.

I brought my car in for a recall. They handled it quicker than the estimated time, which is awesome. They loaned me a car (a very nice one), so I wouldn’t have to stay there when my car was being worked on. All of the staff I talked to, were very polite and professional.

I had a routine battery-replacement problem--but needed it taken care of, because the car wouldnt start without a jump. They saw me the same day and fixed everything, as well as checking out the charging system and a lot of other details. Great service!

Awesome online help. Followed their instructions for reprogramming a key fob and worked flawlessly.

I was looking for a family suv, chose subaru for their safety features, we decided for the ascent, about 3 weeks of having the vehicle, they started asking for pay stubs, social security card. (Everything was provided) they said my social security card was not legible. I Was told to bring the car back until I obtained a new card.When we brought it back they had us waiting for about 2 hrs.Let me tell you theres a difference of treatment when you are there for purchase or for something else.I was ready to write them a check for the full price of the car but decided to cancel the contract based on the treatment and how they handled the situation.

Kathy was my service advisor. She explained everything in a clear and concise manner. I was dealt with a courteous and competent demeanor . I have NO complaints. I will have Santa Cruz Subaru do my service again, Thank you....

The service dept dinged my paint. I messaged the day after with no response.

A potentially serious conflict was resolved quickly and satisfactorily with maximum attention from management, and complete professionalism from everybody involved. In my opinion, it matters most who you are dealing with when things go wrong. This was a weird one, where some little miscommunications & errors threatened to combine and blow up, not particularly any individuals fault. I appreciate the attitude and all-out effort to resolve the situation at least as much as I do having my car purring like a kitten. I would be back, if they would have me. Hopefully not necessary for some time.

Excellent service, well almost excellent since delivery service had a hard time finding my mountain retreat in the redwoods.

This Subaru dealership is wonderful. Good service very accommodating and friendly staff. One can rely on their honest information about your car and will not sell you things that you don’t need to replace at that moment but will inform you that you can get it done next time. Hard to find these kind of car dealerships now a days.

Accidentally replaced the battery in my key fob then realized I had to reprogram it. Did it FIRST TRY with their step by step instructions that seemed to be the only one not written by baby dingos. Danke!

The folks at SC Subaru were prompt, friendly and thorough. And they washed our car!!

I have been going to Santa Cruz Subaru since I purchased my car in 2006. Everyone has been very helpful over the years and thus I do not have an unkind word to say. I recently had new tires put on my car and I wanted to give a shout-out to Sandra in service. Not only did Sandra order my tires, schedule my service appointment, and process me out she also researched various tires for me ahead of time and provided three from which to choose. This took a lot off of my plate at a time when I was overwhelmed and didnt have time to take on another task. Now thats service! Thank you Sandra for your ongoing support! Merry Christmas to the entire team.

Fast courteous service. Brandon explained what required repair and how they diagnosed the problem.

Service techs were all friendly, sort of. I paid $100. for computer updates. However, no one was able to tell me what exactly was updated, thereby I received no information as to what I actually had paid for. After asking for an explanation, the tech was annoyed and snippy. Doesnt a customer have the right to know?

My experience with Santa Cruz Subaru was really great! I went in to get a few things done and they checked my car very thoroughly. Sandra helped me out and she was so kind and attentive! I really appreciated her help.

I have a lease through Subaru of Santa Cruz and am always pleasantly surprised by how courteous and efficient they are. I dropped my car off to be serviced at 11:45am and it was done by 1pm. They had it washed and ready for me which was a nice gesture.Their Covid safety protocols made me feel safe and secure. Everyone was wearing masks, they stood more than 6ft away which made me feel better being in a busy shop.Ashley at the service center is so friendly and helpful. She really works with you to make this errand not feel like a chore but something easy to do.I will definitely be continuing my lease and working with Subaru of Santa Cruz.

They did an awesome job communicating the whole step of the way. These guys were efficient in repairing my brake light due to the re-call and even fixed my front right bumper that was coming off for free. They even washed my car too. Definitely good at going the extra mile to satisfy their customers so kudos to them. I will definitely bring my car back for services in the future!! Great job overall!!

I had the air bags on my Forester replaced as part of the Takata recall. Subaru of Santa Cruz performed the work in one day, provided a loaner vehicle, and washed the Forester. All personnel were courteous and efficient.

I wasn’t expecting more than getting service in something resembling an efficient manner, and maybe if I’m lucky they won’t be jerks about it too. Happy to report not only they were timely, but helpful, honest and even affable! Go figure! Needless to say, I’ll bring my car back to them next time...

Subaru Santa Cruz consistently gives excellent service!

I won’t go to Capital Subaru in San Jose anymore because they are way to busy to help their customers so I went to Santa Cruz Subaru and the service was great and didn’t take very long.

The gold standard for service — not just car service, but any service. They should give classes in how it’s done. Thank you Brandon, Terry and Freddy. Phenomenal car — even better people.

I went in to get a software update.. Everything went as expected.. Thanks again!

Great service! Friendly staff. I was notified of additional items needed in a timely manner and they made sure to get my approval before completing them. They provided me with a loaner vehicle to accommodate my schedule.

The staff at Santa Cruz Subaru have been a pleasure to interact with as we worked through the process of deciding on a new vehicle. They were willing to work with us and clearly explained options. They found a vehicle in right color and with the desired options. We got a great introduction to the vehicle.

I took our Subarau Outback in for a airbag recall and had a couple other things that needed to be taken care of. They gave my a loaner car because all the work was supposed to take all day. Russ called my at about noon to tell me I could come pick the car up. GREAT customer service Santa Cruz Subaru!

They handled my emergency situation fast and safely. When the buzzer for my back door malfunctioned and refused to stop its insane beep, Subaru tried to help me over the phone. Unfortunately it was a computer issue and needed to be fixed in the shop. Upon hearing that I have a sick child at home and was concerned about bringing my car in during a pandemic, they jumped to action. Brandon got all the paper work done, had the buzzer fixed and even serviced my ascent and I never had to go inside. Then when I was unable to pick the car up for a day, Ashley and Brandon worked to have it delivered to my driveway with copies of all paperwork included. I cannot express enough my gratitude at their level of support. Subaru Santa Cruz has earned my life-long loyalty! Thank you so very much!

They were so kind and super fast to get my work done. I have been to this dealer many times for service/warranty work. And I will never go to a different dealership for my next Subaru!!!

Great job as always. Wish we could have had the part I needed, so I didnt have to go back, but thats life. My service advisor was really helpful in trying to help me figure out a workaround until my part is available. Social distancing and masks were universal. Showroom was quiet and clean. I really appreciate you guys! See you in a few days!

UPDATE (3 DAYS LATER): Revised to 3 stars from 1.CONTEXT: I live 45+ miles north of SC Sub and the drive is over 1 hr.RESOLUTION: SC Sub proposed to drop off loaner at my home, take my car, fix the error, bring car back and take back loaner. I volunteered to drive the loaner down on repair completion, and take my car back as a safe-check that everything was done correctly. This is my precaution after the failure of the original repair.FINAL TALLY: Original repair job was corrected. I lost almost 1/2 day of work, cost of fill up for the loaner (both ways), cost of fill up for my car being brought to SC Sub.POSITIVE: SC Sub acknowledgment and willingness to correct.NEGATIVE: Broken process at 2 places: person doing incomplete repair job, no final check of work done. My 1/2 lost work day plus extra cost of gas fill-up.I revised my evaluation to 3 stars because of the additional expenditure on my side in time and cost due to the error on SC Sub. (I am 100% opposed to using social media platform as a form of extortion and Yelps business method to business owners.)================================POSITIVE: Sandra, the customer service person, was great: very personable, customer-centric.NEGATIVE: the actual repair was a disaster: imagine bringing your car in, then on your drive home, the dashboard rattles and squeaks, screws started falling out, and the underside of the dashboard falls off. When at home, I saw that the dashboard tabs to fasten to the metal brackets were broken off, screws were all over the driver and passenger side floor and both undersides of the dash were hanging. Ive contacted SC Subaru; they said they will fix this. Well wait and see. Ill update this review. SC Subaru was where I ordered this Outback and the only shop that serviced this car.

Id been putting off recall service due to being high risk for covid - and I let my registration lapse as result... whoops. But once I called, Ashley was so helpful in getting me on the schedule, complete with a pickup right from my driveway.Day of, everyone was so accommodating and great to work with - from Ashley to the drivers to the mechanic (who also helped me get my car caught up on overdue maintenance while it was there!) Thank you so much, I am so grateful!If only the DMV were so easy to work with... 😂

After a bad experience at this Subaru I gave them a poor review but Sheriff reached out to me to make it right. He listened to my issue and I believe will implement the right procedures to keep this from happening again. Thank you for your time.Came in for recall work on my Subaru, while there I have them perform brake fluid change as Im approaching 30k. Recall work was not done when I got back and waited for it to be completed.

The staff was very friendly, they addressed all of my concerns with no fuss! They have snacks and drinks for free in the lobby and dogs are allowed everywhere:) I sat outside in the enclosed dog park and was able to work using their wifi! They quoted an hour and a half, it was done in one hour, car washed and all! 100% would recommend!

My service advisor was Sandra. She took the time to look up and explain issues uncovered in an inspection of the car. We discussed types of trailer hitches. She regretfully recommended that I not pull a trailer with this car due to engine issues. Ive given it thought and Ive decided to buy a certified used Forester from Subaru of Santa Cruz. You have Sandra to thank. I appreciate her patience, knowledge and kindness.

My lowbeam bulb went out the day before a cross country trip. Called Santa Cruz Subaru and they directed me to their Express Service. I was in and out with a new bulb, fluid top-off, and carwash in under an hour!

The best experience with among all other Subaru services around bay area!

Clean and safe.Great dealership.Always treated well there.

Great service. Made it super easy to check in when taking it to get service. And the part I ordered came in days before they though so it made it way faster. Very good will return.

Responsive, friendly, expert Subaru dealer service center that welcomed a same-day request for a routine service interval, offered valuable tire recommendations, and answered routine maintenance questions. Makes you wish all customer service in the world - and especially at dealerships -- was as good, helpful, and valuable an experience as they offer.

As always I was completely happy with the Safe, efficient service! Job well done and provided much needed loaner as my mom is ill and reliable transportation is a must. They even washed my car - still weathered from the fires. Thanks Santa Cruz Subaru

Excellent experience from check in to ride home. I was servicing my sons car. Made me wish I drove a Subaru