My car battery completely died unexpectedly. I contacted my salesman, Tabb Garner, about the issue. He returned my call immediately and was able to get my car in for service that day. He watched for me to arrive and escorted me himself to the service department. The service department manager assisted me right away (even though her schedule was completely booked) and resolved the issue within a few hours. Very impressed with the service!Tabb Garner has been an absolute outstanding salesman from the moment we walked onto the lot two years. He has routinely contacted me to ask how the vehicle was doing, has gotten me in for service immediately when needed, and has even picked up my car and returned it from my work parking lot so that I did not have to leave my job. My husband and I can be pretty hard to please in the area of service, but Tabb has exceeded our expectations time and time again. He is personable and goes above and beyond for his customers. He is a true example of what a car salesman should be!

Had motor problems and used an aftermarket warranty that was pathetic. Dont buy Car Shield Warranty! James in service was top notch and rose above any expectations to get job done. Wow...great guy. Ive always serviced vehicle here as well and fast and through. Great dealership!

The service I have always received every time I have been to VanMatre has been outstanding. Very organized, friendly and courteous. I did not buy my car at this dealership they could not have treated me better. They did not have the cars I wanted in stock and I bought at another dealer but I am happy they are a Buick dealer and have a top notch service department. Thank you so much. Bill P.

Excellent customer service. The people there are so nice. And the service folks always take care of your vehicle needs in a timely and efficient matter. Cannot say enough good things.

The service department is the best around. While I have not bought there directly due to the higher prices, I believe the service department is hands down well worth it.

I received an email from OnStar for our 2020 Sierra. It said something with the airbags needed to be checked & to get it looked at within the next day. I already knew what it was from because we had the same thing happen to our 2019 Encore. I scheduled an appointment & took it in. I told them that even though a light doesn’t come up, the dash still needed to be taken off & checked because I could tell them exactly where it was. They said they couldn’t do anything because there wasn’t a light. Again I told them that the exact same thing had happened to my car from something we had installed & another dealership had taken care of it, even though there wasn’t a light on. They refused. I told them if it was due to taking time & possibly not finding anything that I would gladly pay their labor for the time taken. They still refused. We needed up having to drive an hour and a half away to have another dealership fix it. Not okay.

Everyone is so helpful and friendly. This being the first time to get my service there, I felt very welcome.

Much better attitudes in the mechanical department with the staff that does interact with me.

We have been customers since 1990. Well worth the drive from Perryville. We trust your staff.

These gentlemen were amazing our vehicle broke down on the way back to Wisconsin and they got our vehicle up and running quickly and got us home safe. Thank you guys and gals for everything you have done for me and my family. You are truly a blessing and a wonderful place.

As always, when I have an issue or need service, Im typically pleased as a long time customer. Keep up the great service.

Service department and payment clerk were excellent. I dont know what your paying thoseindividuals but you ought to double it.....

Amazing customer service. They made sure I was able to get the car I wanted and worked very hard to keep me in my budget. They were more concerned with my happiness and satisfaction than the money. Hands down best car buying experience. Highly recommend shopping here.

The body shop manager was extremely friendly and helpful. I would definitely use them again. they also done great work.

Very nice, professional service personnel. Clean waiting room with several amenities offered. A+ service.

I’m giving 1 star only because 0 isn’t an option! 0/10 would NOT recommend. Customer service is awful!! Laura Buick beats prices by up to 10K per vehicle and has good customer service. I significantly regret purchasing from Van Matre and will never do so again.

My car needs are always taken care of professionally & w/consideration of my time & what will benefit me financially.

Your service manager James is absolutely the best. I called him to schedule an appt and he got me in very quickly and assured me he would get it taken care of. He did just that. Was in constant communication with me and explained all the work that was done. This was the first time dealing with you folks and it could not have gone any smoother. James is the bomb!!!!!!

Always convenient, staff is courteous and dealership is clean.

Got right in as scheduled. Repair was fast.

It was my 18 year old daughter car. And the light came on, on the dash on he way to School. Call and talked to james, he work her car in and fixed the problem that day. He called with updates.

Easy process. They do a great job.

Great service

Man, Steven Galemore was very nice and worked very hard in getting me the truck I wanted at a great price!!

Courtesy, professional, timely, I was very satisfied, gave me a loaner car, I live in Bonne Terre, Mo. Filled it up with gas, so I could make it home n back. Thank you Ron n James.

Always a great experience

I love the service department. Their willingness to either loan a vehicle or do pick up and drop off gives me the flexibility to get things done while my vehicles are being services. The waiting room is very nice but, I do prefer getting errands taken care while your team sees to the truck/car. Thanks.

Great staff, fair prices. Service can be slow at times...

Staff was great and helpful

Great service

I would give zero stars if I could. We clearly have not had the same experience a lot of others have had. We took our car in for a warranty repair. They damaged something in the repair and then tried to charge us for a repair that did not fix the damage they did. Then quoted us $500 to put new brakes on when the part is only $60 and takes a half hour for the repair. I would not recommend.

Most AWESOME and professional help and body work👍👍

Very professional and nice

Service and Body shop are the best!

The staff was friendly and considerate. The lounge was clean and inviting. The receptionist made every effort to ensure the comfort of those waiting, i.e. coffee, volume of television, etc. It was a very positive experience.

I dropped my GMC truck off the night before and filled out a card that I needed an oil change. I also wanted someone to check a tire for low psi and to look at my brakes because they were making excessive noise. I clearly checked a box on the card at the night drop that I would prefer to be contacted with an estimate before authorizing any work to be done.I did receive a call for the tire because it had a nail and that would be $25 to repair. When I called later that day to see if the truck was done, I was informed that I had a $135 bill. When I asked for the itemized breakdown, that was the first time that I was told that I was being charged $70 for a brake inspection. When I asked for the results of the brake inspection, I was told that the noise my brakes were making was within normal limits. So my first question was why didnt you call me to tell me you were charging me $70 for the inspection? and the second question was if I asked you to look at the brakes because they were making excessive noise, and you said that they werent...then what in the hell did I pay you for?The only explanation I was given (repeatedly) was that GM sets our prices. So by that logic, if GM is to blame for my dissatisfaction, then I guess GM is the one that just lost my business.And I guess just to add to the overall GM experience, I came in with one faulty tire pressure sensor and now none of them work.

Repaired vehicle very quickly so I could get back on the road. Thanks for the outstanding job

We were traveling from WI to MS last November, Thanksgiving week, when our check engine light came on and after calling Onstar for a diagnosis we called VanMatre Cadillac to make an appointment for the following day. The service dept was very friendly and they told us to have our vehicle at the dealership first thing the next morning. We spent the night at a hotel and we were at the dealership when they opened, our car was taken back immediately and fixed within an hour! I would just like to thank the service dept for helping us and thank them for such wonderful customer service.

My one hour air bag change out turned into 2hrs. At one hour and 20 min. The service director said 20 more minutes. Problems arise. Understandably. But people who children getting off buses in rural areas count on the time they were told a job would be done. Now I have an airbag light on and was told I will have to return. Also the airbags wont work.

They did a great job

Great customer service they know how to treat your people Im telling you that much do was just awesome

Mike Bailey was very professional and took extra time to complete the purchase of our new 2015 GMC. I will recommend this dealership and Mike to my friends and anyone interested in making a purchase. They make what buying a vehicle should be all about. Congratulation for a job well done.Glenn A Pinkerton

Fast & Efficient.

Charged me $131.00 to tell me you didnt know what was wrong with my car. Took to another garage and they fixed it. Van matre sucks.

Quick and easy.

Excellent customer service! Work done expertly and timely. Thank you!

Very courteous and very prompt enjoy doing business with them

Had a wonderful buying experience last week. Please see Mike Bailey if you looking for a new/used GMC, BUICK, OR CADILLAC. THANK YOU.

My experience was great. The service was very quick. I was there for a little over an hour for what I was told would probably take 2 1/2. I will definately be back for all of my service needs.

I just want to make a PSA that if anyone is looking for a car do not go to Van Matre Buick GMC in Cape. I went to the dealership earlier today because I saw a car online that fit my needs. I had talked to the dealership about a week ago about this car and they said their maintenance guy had to check it out to make sure all was good. They called me today after apparently checking it and said there was absolutely nothing wrong with the car and all was good. So I went in today, signed the papers, took the car off the lot, and then my check engine light comes on... so he told me to bring it back in, I waited for more than an hour for them to tell me what was going on. He pulled me into his office and said all sales were final, and that I would have to pay for whatever needs to be fixed “once they find out what it is”. Mind you, there is a 30 Day, 1000 mile dealer warranty on the car. Obviously I don’t want a broken car, so I took my Jeep back. He was trying to get me to keep this car and didn’t tell me the engine needed to be replaced until after I told him I was keeping my Jeep.And here’s a picture showing what was in the window:We took it in to show him and he said “Oh.... I don’t think that was supposed to be in there..”

I have my vehicle serviced at VanMatre routinely because they are always timely, courteous, reasonably priced, and thorough.

I have a 2007 Yukon that I take to Van Matre Service department for everything. I recently had my vehicle inspected so that I could renew my tags. The staff, as usual, was amazing !!!! Always friendly and they always take good care of me. I will never go anywhere else as long as they continue to provide the kind of service I have come to expect from them. I have been going there for years and dont plan to change a good thing !!!

I would like to say they do good work but I still haven’t gotten my car back after6 weeks

Polite and helpful personnel was very helpful get proper service to fix damage to my truck

Fastest Oil Change at the best price ever! Had to drive from Perryville, MO, and back, to do an emergency surgery. They got me in and out with me not even saying a word to rush them. Great Job!

Good price and great sales people

We were coming back home from down south and needed immediate service..pulled right in and they stayed late getting us back on the road. Stayed comfortable in the waiting room and everyone was very pleasant. Thank you!

Ill go back again!

I worked with Mike Brandt of the sales force. He did and excellent, patient job explaining the features of the GMC Yukon XL we purchased. Excellent experience and excellent dealership.

I purchased the 2014 Buick LacrosseSo far Im loving it.The Staff was helpful and friendly.Id refer anyone wanting to purchase a vehicle.

Took my gmc Acadia in for a recall on transmission. They left it hang on the lift witch messed the struts up! Then proceeded to charge me for it

Friendly and knowledgeable staff.I have never had to go back to have any service work re-fixed or touched-up. I moved all of my service work here several years ago and wont be going anywhere else.

I havent bought any vehicles there, but we buy parts from them. They ate all very nice and extremely helpful !

Service Department is always easy to work with and very dependable. My appointment for the vehicle was at 2:00 & I had dropped vehicle off early. The problem was diagnosed by noon and repaired first thing after lunch!

They always take great care of my truck at a great price!

We were treated with care and respect. We were very happy with the service we received. Thank you VanMatre Team!

Courteous, helpful and knowledgeable service staff. Highly recommend

Wonderful customer service. Able to get in very quickly for service. Love VanMatre!

Your service representative James always gets me in for oil change/maintenance at my perferred time, and recommends other service companies to me, for those services that you do not cover.Like always, everything went well and I was well pleasedPatricia L Silman.

I would say they need more STARS for for SERVICE!!! I give them a 10!! Thank You James Banken and service team for solving the problem I had with my Escalade EXT. GREAT JOB ! VanMatre Team!!

Good friendly service and good coffee 👍

Don’t get a warranty this crooks wouldn’t honor it anyways. Bunch of punks who can’t stand on they’re word. What ever it takes to get a sale though

Horrible..simply horrible owner.

We bought Our Gmc 1500 Sierra Feb./2008 and from the start when we needed service we went back Van Matte now over 5yrs. and using Mobil 1 oil from the 1st. oil change and later right at 100,000 miles the truck rides and drives like it did when We drove it home New, last service we had befor this one was the first replacement of plugs and plug wires and the brakes were still only 50% wore ,Wow! Great Service,and as well a Great Truck, Good year tires that came with the truck were replace w/the same tire at 94,0000 miles .Neeless to say My Spouse Brenda and I, John Edwards will continue to bring our Sierra and our Gxp for service and when the time come again you will be the first to get the chance to get our buz. Thank U ! James & all Your Great Helpers

My husband is active duty military and stationed at Fort Riley, Ks. We had been searching for about a year for a Duramax and werent having any luck. We made a trip to southern Illinois to visit my family. We went to Cape Girardeau one evening and was browsing car lots and after doing through a Ford and Chevy dealership we were ready to give up. We seen Van Matre GMC and figured we would give it a shot then go home. They ended up having 3 Durmaxs. We were shocked. One was in our price range and bluebooked for a few thousand more than they were selling it. We purchased it the next day and drove back home to Kansas. My husband loves his truck, its everything we wanted and more!

Great

Great place to do business!

Good place to look for a car

The salesman Jake is good!!!

Very customer friendly experience.

If you want to be treated fairly and never get ripped off....THIS is the place to go for all your vehicle needs ! You have no one to blame but yourself, if you go anywhere else !

Service is always very friendly and helpful.

This dealership will take full advantage of elderly people. Do not let your parents go here alone.

This is the worst dealership I have ever delt with.they do bait and switch on new cars, watch internet price before going in.crooks.will not return calls.they dont even deserve one star.go anywhere but here.

Always fast when I get any services done- even get me a car to drive if I need one while mine is being worked on.

Had an appointment at 315pm took and hour and half for just a oil change

Friendly people interested in helping you

So helpful

Very helpful about our cars problem got it fixed thanks parts department

Good selection of trucks

Problem is not so much with the dealership as it id with the truck

Good people & good service

Best body shop and service in Cape.

Excellent service and snacks

Horrid customer service. Went there to return one of those game pieces that you get in the mail. They were pushing a used car on us when we were just there to see what we had won. Never will go back.

Friendly staff

Free snack s and drinks