Always a great experience here. Many thanks to the young man who recommended a 20 dollar audio cable as a fix as opposed to buying a new tv. These guys know their stuff.

Went in today because of issues with a laptop and Leah was absolutely amazing one of the best customer service experiences Ive ever had. She went above and beyond to make sure that the situation was handled properly give her a raise. As well Evie the general manager was great she set the standard for how the situation was handled

No staff to help...kind of expensive as always

Friendly staff always makes you feel comfortable and looking to help anyone. Recommend love it.

Great place. It is Best Buy, but everything was as to be as expected. I would definitely come back here, just not often as they are quite expensive.

Staff was friendly and helpful. We where shopping for a laptop and they were very knowledgeable of the different operating systems and which ones would be best for a beginning college student.

Went in to buy a fridge and needed help, so we asked a manager and then waited for them to send someone over to us. The store wasn’t busy by any means but it was taking a long time to get any service at all. We finally ended up leaving, the staff didn’t seem to care or help us.

Best buy is pretty awesome they have very good products and believe me they have someone in there geek squad and theyre very good at what they do

I went in looking for a Bluetooth home radio receiver. In typical Best Buy fashion I couldnt get any help with what I was looking for, so walmart.com her I come! If I have to figure it out myself Im going to at least but it cheaper.

Knowledgeable staff, just not enough. shelf(,s) could be fuller, but cant blame Best Buy. Find this all over.

I think I have one of the best investigation business ever

The the salesman was very friendly as soon as I walked through the front door he had a big smile on his face I asked for some assistance and he walked over retrieve the product for me and I asked him the price it matched what was on my phone he also assisted me with getting a DVD player and also assisted me with a camera for my husbands truck he was very knowledgeable and I noticed on several occasions he would match the description with what was on Best Buy app wasnt rushing me and if he did not know the answer to my question he quickly followed up on his headset to get the right answer

Super hopefully made sure I didnt unneeded items just right ones

Dont answer their phones for products availability not found on their website. Yet, Best Buy pretends to by asking a number of useless automated questions and put you on hold for over 15 minutes without ever answering. They then hang up without saying anything.

Ok didnt buy anything

I enjoy the curbside. NO LINES and quick pick up and GO!

Great service anytime I need to go in here. Staff is friendly and helpful.

Wish they had more stuff to choose from but always enjoy stopping by either just to browse or if I need something they may carry.

I have a Kindle, it wasent charging.They helped me get it charging again.Very friendly,help everywhere!

Their geek squad is very knowledgeable and helpful. I was very happy with thier service!

One of the better Best Buy’s out there.

Great Rep interviewed me on my computer needs. I didnt make my choice that day, but. I came back 2 days later the computer of my choice was on sale. I purchased. I appreciate the knowlegeable Rep who helped me make my decision

Kind of pricey. But it’s clean and employees are willing to assist you

Service was good. Many people working but no one really wanted to help. We finally got someone to help us with a tablet but didnt have the one we wanted (bought another one) didnt have the case we wanted (bought another one) and the main thing we wanted was an apple watch which they also didnt have. Disappointed!

I have never been able to get the proper service from this store. 😒

We purchased a laptop from Best Buy in Cape Girardeau, MO in April 2020. In September of 2020 the hard drive went out. So we called and they said that the hard drive isn’t covered under the one year warranty and we would have to pay $199.00 for Geek Squad for a year. The upside to this they said is that it will cover other laptops and desktops we have and the original laptop would be prepared in just a few days.So we went ahead and did it. BIG MISTAKE!The laptop was being repaired almost 6 weeks and we had to call them to see if or when it would be done. They also said that they were able to back up the data. Another lie. There are even notes in the system stating that it was done but we got nothing. When we asked them about it, it was blamed on someone else and they took no responsibility.I would avoid this place at all costs. The customer care is horrible at best and they will blatantly lie to you to get your money and then when the lies catch up they blame other store associates were not on the clock at the time.

The geek squad is awesome! Very helpful!

Hailey was sooo helpful and knowledgeable about every different thing we asked he about! In fact, everyone we came in contact was awesome! We will be back very soon!

They dont have any of items I needed and the workers were rude as all get out :(

Waited 30 mins for assistance. Wanted to buy a washer and dryer. No one came. So I left and bought one online

Great customer service! Friendll and knowledgeable concerning products I needed.

Had a return, very polite and helpful.

I was on hold for several minutes waiting to speak to customer service. All I wanted was to find out if there was a product in stores. I do not know how fast the online store uploads, but I feel it is not accurate. It was 20 min before store closing time, but I’d the people there cared about their jobs and actual customer service they would have helped me.

Nice supply on audio systems

Visited the Best Buy store in Cape Girardeau with my grandson. He was wanting a specific computer but they were out but promised it would ship to the store in a couple of days. He chose the Apple watch instead. The store has downsized with the inventory they used to sell. But they had alot of new cool stuff to look at. Wish they had a bigger camera and lenses selection. The customer service was awesome. Everyone we went to was extremely nice and helpful. They took their time with him and even didnt mind him taking his time updating his new watch. Told us to take our time even offered us a seat. The girl at the register helped him put it on. Another showed him how to access wifi. Just all around great service. I have to say since businesses opened back up after covid it is sometimes hard to get help or good customer service. So it is very nice to have been treated so well at Best Buy Cape Girardeau, MO. Thank you

No one is around to answer the phone so dont call, visited in person helped me with my needs so thank you in that regards

Very poor service. We were in the store looking at tvs for better than 30 minutes before anyone came to help us. I needed a television for my bedroom and my aunt who was with me wanted to get a 46in for her living room. I got a small tv for myself and my aunt just told the employee that sheld just get one at walmart where she could get some help choosing one.

They had many refrigerators to pick from unfortunately they could not deliver any of the three we looked at for three months.

So glad we still have a store like this in existence. They have added a new focus on some really neat smart home appliances.

Great place to come in and pick up the latest tech, as well as find all types things that you want. From drones, to phones, to washers and refrigraters, they have everything.

The guy who was helping us literally abandoned us to go help 2 women. He placed the computer, the dvd player and computer bag we were buying on the counter under the pretense of checking for another computer for us and went to the women. We were just standing there totally confused. Another employee came to see if he could help us. We told him what the first guy did. The guy came up said he would help us and then walked away again. Since our purchase was already on the counter the second guy checked us out while the first guy checked out the 2 girls. Not only was what he did unprofessional but it was also rude, hurtful and very insulting. I wanted to leave but my husband wanted the merchandise the first guy walked away from but we will never go back.

Always have been helpful when I have phone problems.

The staff is friendly and knowledgeable

I went to this store a few weeks ago needing a new computer, there was a gentleman that helped me understand exactly what I needed. I am very thankful he helped me, I ordered one online from best buy and had it shipped directly to me. Wonderful customer service!

Very helpful but busy

Friendly staff. Very helpful.

Great staff and service!

They had the exactly what I wanted. Great staff!

Great customer service and a fantastic selection of everything!

The Greek Square fixed me from being hacked

Dont even bother trying to call Best Buy. All automated and no way to speak to a realperson.

Very helpful and courteous.

Excellent service but store was very dusty.

Store staff was very friendly and helpful.

They dont put the correct prices on item and they are just way to busy doing learning zones then try to help you.

Best Buy required masks, and they have a decent selection of electronics. The employees were also very friendly and attentive.

Contacted best buy to set up an appointment at 10:40 to replace the battery on my Pixel. turns out, they dont open until 11 and they dont work on android phones. I was lied to twice and wasted an entire morning and gas driving there. I will be ending my card holder status with best buy, this is poor customer service is unacceptable.

Good service. watch the amount on best buy gift cards, got shorted about$1.85.

Product fine but I had to make an online appointment for late in the day. Got there, no appointment necessary and no one in audio department either. No display model that I could find and I couldnt open the box until I paid for it. Trying to figure out how this is better than ordering on line - trying to keep local folks employed, but...

If you call ahead about a certain product so as not to make a wasted trip then dont bother!!!! They dont have the courtesy to even answer their phone!!! On hold for 10 minutes and never did answer!!!!!

Ive been to a lot of Bestbuys, and this one is my favorite. Staff is knowledgeable, friendly and courteous. In particular, the Geek Squad always takes great care of me, and the mobile phone crew always helps me get exactly what I want. Great job guys.

Very attentive staff…..

On todays visit...125% service score! Both cellphone reps helped replace both my memory card & screen protector. They were very polite & efficient employees! Thank you so much 😄

Just a quick trip. I needed a dongle and auxiliary cable. They were knowledgeable when I asked for them and had them in stock. What more could you ask for?

Bought a screen protector and had them put it on. It was was so off center it went off one side of the screen and I had to peel it off after only a couple weeks. Worst 30 bucks Ive ever spent.

No game systems. The gaming laptop for 900 was the same one i could get at Walmart for 600.

They sold me charger that broke my laptop and they refused to help. I came in and asked for a charger. The only option was a 60$ universal one with a tip for my laptop. I asked the lady if the charger was safe since it said 60v and my laptop said 12v. She said it was perfectly safe. I plugged in it and smoke emitted and it got fried. They only let me return the charger. I would have preferred a discount on a new laptop “Atleast” however they said they couldn’t do anything even though they sold me something that broke my laptop.

Nice place. Bathrooms arent checked as often as they should be, though. This applies to both Male and Female bathrooms.The picture is of the Male bathroom around noon on Wednesday.

My customer service agent was excellent on December 13th when I picked up a couple of unlocked phones and a drone!However, earlier in the Covid year, this place was a disaster and wanted customers to make an appointment to go inside and look around. Super dumb! Seems they came to their senses but I officially now avoid Best Buy unless I absolutely have to go there.

Usually try B/B for electronic stuff. Had a SLIM selection of antennas to choose from. Probably go back to WalMart, they had a much more diverse selection.

Never had a bad experience in this location.

Staff very helpful. Geek squad showed up as scheduled and did good work.

I love their old electronic recycling program thru geek squad!!!

Very good personal. Thanks.

Replaced an outdated battery backup with a cyber power 1500 they had in stock. Employees I interacted with were helpful and nice.

They were very helpful. Helped us find what we were looking for

Great customer service. And good prices

Love the customer service. During the holiday seasons if your shopping on line at best buy be mindful that their website may say something is available and allow you to purchase but may not be available when you pick up in store. Downside took over 30 days to get my money returned to me for items that werent in stock.

Waited around about 30 mins to buy a washer and dryer. No one came out to help me.

They where not helping me at all

Its good for finding what you need

They need more associates on the floor so that if you have questions that they can be answered and you do not have to wait for an extended period of time to have questions answered.

They didnt have what I needed.

Always have problems finding people to help me with my questions

Great service. Very friendly personnel

Little high prices on some things, watch amount on best buy gift cards, got shorted about $1.85.

I great service from the staff. Over the top friendly staff

After doing research and price shopping, they had the best pricing on the microwave i wanted ro buy!

Excellent service... i was in and out in just a few minutes... great price too...

Opens too late. The associate was the greatest

Very knowledgeable and helpful.

Great except item I wanted was out of stock.

Great place an nice ppl there

Very courteous staff, excellent curb side pickup, products.

I spent 35 minutes waiting on the phone until the store closed listening to it ring because I wanted to call and see if they had something so I could support my local business, but no one picked up. Bought what I needed off of Amazon instead. Answering a phone call isnt hard. Not everyone is an entitled Karen. I am always quite cordial with people, especially over the phone since I worked a job answering phones. Dont appreciate this lack of customer appreciation/support. Very rude.

Rude to use totally ignored us

Had a very good experience. Polite employees

I just find it confusing to find what I want but they do have a large variety of electronics

Best electronics on the globe

Fast and excellent service.