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Southwest Cycle
620 NE 15th Ave UNIT 1, Cape Coral, FL 33909, United States
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Southwest Cycle
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Sc
Review №1

I found a bike on their website and called them up. Next thing I know, I am talking a laid back dude named Monk. He was honest, answered all my questions and sent me a start up video and close up pics. The purchase had some hiccups on my end, but Monk and Dave were patient and I rode my bike home the same day. If you’re looking for a ride, give Monk a call. He will hook you up.

DO
Review №2

I did a “Thang” yesterday. Bought the perfect bike for me at Southwest Cycle.Several years ago I gave up riding and my bike to help my 31 year old daughter fight for her life against cancer. She followed by Mom battling dementia exactly 6 months apart went home to God.Finally I’ve been working on riding againMonk and Dave with Beth patiently worked with me to find the right bike, financing and the insurance process!Last even on my Maiden Ride I wrote “Riding my Harley is Heavenly!!

Co
Review №3

Monk was great and went above an beyond to be sure I felt comfortable and knew what I was getting. Even face timed me to go over there bike piece by piece. Even though I didnt purchase the bike from him, it was a great experience. Monk even called to follow up to see how my eventual purchase did go. Would highly recommend!

Er
Review №4

Was not planning to buy immediately. But when I pulled up, Monk was getting out of his car. He walked over and introduced himself and shook my hand. That said A LOT to me. I ended up walking in and purchasing a 2002 1200 Sportster quick as a whip. All the staff were great. Encouraging without pressure.

Yv
Review №5

Monk was great and super helpful. We love our new 2021 Hisun Sector 1

mi
Review №6

Great buying experience, quick and easy. Staff was very knowledgeable and friendly- Monk was awesome! 10/10 would recommend buying a bike from Southwest Cycle.

Ja
Review №7

Im in Ohio and have been searching for a Harley Road Glide that I liked for quite awhile. I came across a beautiful yellow one online and got in touch with Monk at Southwest Cycle and he put me on this awesome bike. We did a video chat walk around and he showed me and went over every thing I wanted to know about the bike until I was completely comfortable making a long distance purchase like this. Great place and Monk is a great sales guy. Highly recommended!!

Ow
Review №8

Fantastic customer service. I drove 12 hours to pick up a bike and these guys made it as easy as could be. These people really care about making sure you’re happy with the right bike and not just trying to make a sale, which is refreshing. Everyone is laid back and easy to work with, and the whole process is very straightforward. I highly recommend Cape Coral Southwest Cycles for anyone looking for solid bikes with great prices.

Le
Review №9

Had an amazing buyers experience with Monk. Very professional and the turnaround time to purchase the Spyder F3-S and have it out the door to me was amazing. Well done!

Bl
Review №10

So didn’t save, but didn’t have a true pic, so here goes round two! All I can say top notch team! Dave truly a great guy! Will definitely work with you! Great bike selection at an even better price! Truly don’t regret anything with this purchase, and definitely recommend hitting him up for your next bike! Literally can get you anything if you give him enough time, or pick out of his beautiful stock already, especially like the one in the picture! They truly take care of there bikes! Was able to ride from Vegas back home no issues! Truly am honored, and blessed to be able to pick her, but again big shout out to Dave for working with me, especially since I purchased this over the phone and not in person!

Dw
Review №11

I have been searching for a nice clean forty-eight for a few months now and finally came across one at southwest cycles, I gave them a call and got connected with Monk and I have to say, being in Central Florida and Dealing with a dealer in South Florida in Cape coral definitely had me on the hesitant side of things, but Monk made the deal go super smooth he showed me the bike Via zoom went over all the details of the bike answered all my questions and best of all did not even try to pressure me into the sale.I ended up submitting the application for the bike and got everything set up and Monk had kept his word on holding the bike for me, on his communication of when things will get done he even went out of his way to get me a better interest rate than originally spoke about.The bike was transported safely and on time, the bike is super clean and beautiful!I will highly recommend Monk at Southwest Cycles, and I will be back!Thank you,Happy owner of a 2013 Harley Forty-eight

Gy
Review №12

Customer service so amazing you wont believe it! Monk took fantastic care of us!!! He and Beth were super helpful and knowledgeable. Thank you again for a wonderful experience!!!❤

tr
Review №13

Went in there looking for a bike, Orlando hooked it up! The customer service is on point, the atmosphere is great. Orlando and Dave were both great to work with!

Be
Review №14

We drove from South Georgia to trade in our KTM Duke 390 for a Triumph Speed Triple. It was well worth the 6 hour trip. Orlando was awesome. Beth and Dave were also wonderful. They stayed late for us and we’re very easy to work with! 5/5 would travel to them to purchase again in a heartbeat!

Ju
Review №15

The atmosphere is very informal. Good guys. Veteran Harley Tech. The only downfall is that you cant get any Extra/War on anything Older than 10 years. If so, youre on your own. Remember, they are used bikes. Dont get me wrong, I Love my 100th Anniversary Softail. Cool, Classy & Runs like a Beast. They gave me a Great Deal on a Trade to obtain this Beauty. My previous bike was a 4 year Disaster. When I brought it in, instead of taking my money, they Showed me how Bad it was. Not knowing what to do, they came up with an idea that was Painless & Doable. Im Very Satisfied.

An
Review №16

I felt very much at home here. Orlando and Dave were very responsive, answering questions before I made the trip down to check out and purchase my Triumph Bonneville Speedmaster! Best prices around, low dealer fee, no mystery fees. I appreciate buying from customer focused and knowledgeable people. Thanks guys!

Ri
Review №17

Friendly and knowledgeable staff. The whole experience was great, the mechanics were able to diagnose my issues and work on my older model bike with verbal warning of possible complications, but no actual compilations at all. Best prices for tires Ive been able to find in town. A good stop for all bike repairs and amazing selection if youre looking for the new ride of your life.

D
Review №18

Orlando and Dave were both very knowledgeable and friendly. As a first time buyer/rider I appreciated the fact that they were able to work with me and help answer any questions I had. I recommend anyone interested, to stop by their shop. They make you feel like family!

Ja
Review №19

Cold called the dealer and Monk answered my call. He took care of me. Answered all my questions. FaceTimed me with a walk around the bike, and showed me all the faults. The transaction was straight forward and the purchase was simple. Shipping was an outside issue. (Not Dave, Monk, or Beth’s) So, I flew down and rode it back to Arkansas. Had it not been for Beth’s outstanding efforts to get my paperwork finished and overnighted, I would have been delayed several weeks in picking up my bike. Thank you to Monk, Dave and Beth.

An
Review №20

This is my second experience with Dave at southwest cycle, both times he was great! I bought a bike my first time, Dave was friendly and help me with my financial needs.Today, I sold my bike (not the one I bought 3 years ago with Dave) and he gave me the best price compared to stu’s and sun-sport. Made the process easy and emailed documents I needed to my loan officer (home loan) Monk was awesome as well. He reviewed my bike gave Dave the ok that the bike was in sound condition.Definitely recommend Dave and Monk to anyone looking to have a friendly experience and fair one at that!Thank you guys at southwest cycle!

Al
Review №21

Monk and Beth are great! The personalized service was phenomenal, you can tell they really care about their customers!

Ke
Review №22

I just bought my first bike from here and it’s greatThe people there are super friendly and are willing to help get the bike that you want

wi
Review №23

2 bikes bought there. Great service and prices

Je
Review №24

Monk was awesome! He put me onto my wide glide and I absolutely love it! I highly recommend these folks.

Je
Review №25

What a pleasurable experience! Wonderful people at this family business! I can’t say enough about the 5 star service I received when purchasing my new bike.. They have a great selection of all makes & models. Their prices can’t be beat by anyone for miles! They gave me more money for my trade-in than any of their competitors!Whether your in the market for a new or used bike or just a service for your current ride make Southwest Cycle your 1st & last stop on your list! They have my business for life!!Thank you guys!!! See you soon!!Jeff

Ke
Review №26

Awesome honest people. Took their time and really helped me. 100% recommended.

Me
Review №27

Beth and Dave were great to work with. I got a great bike at an even better price. Would recommend this shop to anyone. Dave made sure I was comfortable with the bike and went over it twice before letting me ride off. AMAZING experience .. cant say enough about them.

Ma
Review №28

Great service and friendly staff. Ive had tires done here a couple times. Their prices are fair and the techs are excellent. Theyll do a full check on the bike while its here to let you know what they would recommend but they arent pushy about anything. Great shop.

Ra
Review №29

Dave and his team are simply the best ! I am riding there today to have my motorcycle service by them

Me
Review №30

Monk i appreciate ya man .....good service...good people ill def do more buisness there

Sa
Review №31

I was trying to find a part for my licence plate bracket and although they couldnt help me with exactly what I needed they found something that could help me get through until I can get the part I need😊Left happy and when I am in the market for a new bike Ill definitely be back

Do
Review №32

Amazing place to visit, the staff there were cordial and assisted in everything we needed. If you need your bike fixed, or interested in pursuing a new hobby, come to these guys no funny business and get your bike fixed properly, also while you wait they have complementary beverages for any and all to enjoy.

Al
Review №33

A real bike shop that cares about their reputation more than just making a sale, I gave Monk (orlando) a dollar amount I wanted to walk out the door at and they made it happen in less than an hour with a new chain on the bike. Hands down the most down to earth experience in purchasing any vehicle in my life.

Je
Review №34

I would buy from these guys again! Orlando and Dave were super helpful and i was very happy with my purchase . Thanks guys.

Ju
Review №35

I highly recommend southwest cycles. There customer service is outstanding! Thank you for the awesome service TJ!

Am
Review №36

Beth and Dave are both excellent people and they made our experience really easy and pleasant. They were super helpful and helped us leave with the Polaris Slingshot the same day. Would recommend everyone visit them at Cape Coral and you will definitely find what you’re looking for!

Da
Review №37

Excellent! Lisa in service and the rest of the staff did a awesome job! They were even able to get my bike in on short notice just before bike night!Thanks again guys!!!Dan

Ho
Review №38

Just got my 3rd bike from Southwest Cycle this week, and they are officially the ONLY place ill get a bike from, Got a 2016 forty- eight Harley. Kelly blue book says this bike is worth $8,625( with avg miles of 12,000) i got it for a little under $8000 WITH extremely low miles at 1,800! Found out i had a dead/weak battery on the second day and Dave got me a new one and Steve fixed it for me with no issues and no additional cost, now the bike runs perfect and flawlessly. First day i accidentally knocked the side panel off with my leg and TJ fixed it for on the spot ( also no additional cost!) Im wanting to replace my handlebars and Tj is currently helping me find a good deal on some ! I also purchased and new helmet from them, and wanted to include this because things are normally cheaper online but NOPE! Beth helped me get the helmet and even after tax this helmet was $20 cheaper .Sorry for the long post, just really wanted to detail how southwest makes you feel like family and truly takes care of you and your bike! Thank you Beth, Dave, Tj and Steve for the awesome service and not taking advantage of me like most dealerships around here !

sa
Review №39

These guys are great. cross country purchase not able to test drive so had some initial concerns, but these guys took better care of the process and me than local dealers were willing to, they made sure i got what i wanted and the price was right, beautiful harley blackine that was pretty hard to find. Dave and Orlando took care of things the right way, and Ill be back to SW Cycles next time I get the itch. No hesitation distance buying from these guys again.

Ri
Review №40

Awesome customer service. They went above and beyond for me!!

to
Review №41

WOW, WHAT A GREAT EXPERIENCE. DAVE AND BETH MADE IT HAPPENED AFTER SO MANY FAILED PROCESSES OF BUYING A BIKE. THEY SEALED THE DEAL !THEY FOUND THE PERFECT BIKE FOR ME. I HIGHLY RECOMMEND THEM, THEY MADE THE TRANSACTION SMOOTH!I LIVE IN ATLANTA GEORGIA AND FELT LIKE I WAS FACE TO FACE THE WHOLE TIME. THEY WERE AVAILABLE, NICE, KNOWLEDGEABLE AND BUSINESSLIKE!!! THIS IS DEFINITELY THE PLACE TO BUY A MOTORCYCLE!!!

An
Review №42

I love this motorcycle place! Steve the owner is so far by the best motorcycle owner then any other motorcycle places in lee county. He’s very honest when he showed me that my motorcycle tank had rust in it and the fuel pump. He helped me a lot by saving money also by buying a refurbished motorcycle tank. He’s very reliable and very honest about everything. He’s also honest to you about if you should purchase the motorcycle and makes sure you will be safe on that motorcycle to drive it due to your body size.

Ci
Review №43

This place is awesome! They are the best in SW Florida. Anybody want a bike , look here first.. They treated me awesome.!!😊😊😊😊😊

Ga
Review №44

97’ dyna lowriderMy man Orlando went above and beyond to help me. Service was excellent and my bike rides like it just rolled off the line back in 1997! 10/10 would recommend!

Pe
Review №45

Monk and Beth are the Best. Good Prices, Good Service, Very Professional... Looking forward to Buying My Dream Bike From Them !

Da
Review №46

Dave I wanna say thank you a lot and Orlando I really appreciate y’all Tremendously. They got me a 2018 zx6r my dream bike with 0 down!!!!!!!!!!!!!!!!!

Ri
Review №47

Its sometimes hard to find an honest shop but Ive been coming to Southwest cycle for 4 years now and I can say and they treated me fairly every time Ive been in. I tend to do long distance rides and I rack up a lot of miles on my bikes and there are some services I just dont want to do myself. whenever I have something I need done or when I need tires Southwest is always been there for me theyre always upfront about what its going to cost and theyre really good about keeping appointments. I can come in for a set of tires and be out the door to three hours later with the tires on my bike. I highly recommend them.

ri
Review №48

Thank you Dave and Beth for all of your help !!!! Very responsive Great company you’ve got going there!!!!

Ja
Review №49

I would like to give a shout out to Chris and Dave the owner of southwest cycles. Just a awesome place if your looking for information or looking for parts and accessories for your motorcycle!!! Love the customer service there!!!. They dont wait for you to go to them to ask questions they will come to you for anything you have questions about. I really like the experience I had there!!! Just a awesome place. looking forward to going back for all my motorcycle needs

Te
Review №50

Just purchased a bike from Southwest Cycle, TJ, Dave and everyone there have been great. I like the relaxed, no pressure atmosphere. I would definitely buy from there again and recommend you check them out.

Lu
Review №51

The staff was fantastic they really seem to care about my needs and where a great help.Dave and Beth went above and beyond to make sure I left with the bike of my dreams it was a lot of work for them but they never gave up..and now Im a proud owner of a 2017 Indian scout 60... Need I say more...SOUTHWEST CYCLES ROCKS !!

Ka
Review №52

Very nice and even had a cold beer

Ma
Review №53

Very helpful staff

To
Review №54

I highly recommend Southwest Cycle. They have very reasonable prices and there is no pressure in making you buy a motorcycle if your not sure its the right one for you.I had questions even months after my purchase and they were there to help. They also provide maintenance services as well which is a bonus.Thank you Southwest Cyle. See you soon.

Bl
Review №55

Friendly staff and an awesome selection of New Triumph motorcycles.A great selection of used machines also.I saw Harleys, Triumphs and Japanese bikes on display when I was there. Had a nice friendly chat with the salesperson and the parts and service guy.Would definitely recommend you check them out for all your motorcycle needs....

Ro
Review №56

Went there and was interested in 3 bikes but when asked to start and listen to the bike I was favouring was told that was not allowed until a deal was on the table. Then asked their best price on the bike I liked and they didnt come down one cent. Was then told after mentioning a potential deal at another dealership that he would never buy a unit there as he had and they didnt honour any warranty. The young salesman was arrogant and not at all user friendly. Would not say the environment was conducive to purchasing a bike there.

Co
Review №57

Just bought a bike and had the pleasure of working with T.J. Great people to deal with. Will definitely buy from them again!

Ju
Review №58

Hands down the best customer service experience Ive had yet. The business manager Dave was very patient, knowledgeable, and kind. The team is personable, professional, and worked around the clock until the deal was done. Chris worked tirelessly to solve a small issue and provided prompt service. Definitely recommend giving them a call if youre looking to buy a bike, I know my father will. Obsessed with my new HD, and glad I went with Southwest Cycle!

Au
Review №59

Had an awesome experience with these guys. T.j did a great job and went the extra to get me on my bike!!!

Yu
Review №60

I wanna start off by saying this people are the best motorcycle dealer ive been to they help you and work with you no matter what you le situation is dave thank you for all of your amazing help on getting me on the bike i wanted it for a long time. 5 star dont make justice to how good this guys are.👍🏽

Ed
Review №61

Love this motorcycle shop. Purchased a 2017 Chieftain and couldnt be happier.

Ma
Review №62

I live in Alexandria, VA and needed to sell my motorcycle. The dealers in my area were hard to work with and I wasnt convinced I was getting a good price. Even though Southwest Cycle is in Cape Coral FL the experience was easy and pleasant. Steve Leckie of Southwest Cycle made everything so simple. They arranged a convenient pick up which worked with my schedule. Even the driver was wonderful! I received my payment in a timely manner. I had the best experience with Steve and this company so much so that when its time for me to purchase my next motorcycle I will buying it from Southwest Cycle.-Heather Ruth

Mi
Review №63

Amazing experience with the whole crew at southwest cycles I spoke with TJ and at first I didnt really know what I was looking for he pointed me in the right direction i just picked up my 2013 harley davidson iron 883 and its an amazing ride great price dave and TJ helped me get exactly what I wanted if u are looking to buy or finance this is a great place to start dave will definitely get u riding on what u like and TJ will put u on the right path very satisfied with there sevice

Ch
Review №64

Hernandez at the front desk was really helpful and had great customer service. Mitch was the tech that changed out my tire and noticed something potential dangerous that left alone could have been fatal if I wasnt aware. Very fair prices would and will use them again.

Ke
Review №65

Thank you so much Dave and TJ for helping me build me credit and getting me rolling on a beautiful bike!! Keep doing great work guys!!

To
Review №66

If you want to find a variety of good clean motorcycles , I recommend Southwest Cycle in Cape Coral. I travelled to all the Big dealerships and small shops and the Internet , Southwest Cycle had the nicest inventory and without question the nicest, easy going atmosphere to do business with. They have as good website , a competent service center, and fair prices on everything they sell.

Pe
Review №67

I needed a 4 carburetor clean and rebuild on my Honda cb750 so I called a few shops in town and everyone but Southwest Cycle was booked for the season and couldn’t do it. They quoted me a price, which was in line with the other shops and I left the bike there. I picked it up 3 weeks later and the bike ran great. It took time to order rebuild kits. I was very pleased and happy with both the customer service and the mechanic’s work and would definitely bring the bike there for future service.Hernandez called me with progress updates every week and did an amazing job explaining repair details and addressing my concerns. I would definitely recommend this place for service and purchases.

Jo
Review №68

I have been to the bike shop three times over the past couple of weeks. Im looking to purchase another bike. The first two visits I made I could not get any assistance on bikes, price, etc. There basically was no one there! Today I stopped in to see what new bikes they had. I was still interested in a bike that I seen on my last visit. After waiting ten minutes so the sales guy could finish a chat with a fellow employee I asked him about the bike. He was response was oh, we arent selling that bike yet. There was minor damage on the tank, which I was okay with. It has also been on their concrete pad for two plus weeks. He then throws out an outrageous price, unless your willing to pay x,xxx. The price was about 2k over NADA pricing for a mint condition bike at a dealer. No further discussion was had, he simple returned to looking at his computer monitor. I was a willing buyer with cash. I would not recommending putting a bike there on consignment, they have no interest in moving bikes to potential buyers.

Jo
Review №69

I was drawn into the showroom because of the large selection and realistic pricing. They have a diverse inventory including crotch rockets, Japanese cruisers, and Harleys. I was immediately helped by Steve, who set me up with a nice Vulcan Classic with less than 2,500 miles! They were even willing to hold the bike for a couple weeks for me. Bob did the paper work, including taking care of the registration. I would recommend this place to anyone looking for a good second hand motorcycle.

An
Review №70

Great service with a team willing to help. Hernandez is the reason I returned to this place and he is the person to see for all your service needs. Reasonable prices and fast turnaround on work.2016 Harley Street Glide

Ja
Review №71

I bought a sportster here and had a great experience from start to finish.Ron, Hernandez, and Jay all did a great job making it happen.I was very happy when they replaced a bad part on my bike within their 30day warranty period with no issue and no cost just done. Doesnt get much better than that.

Re
Review №72

These guys were awesome to work with. We bought a Hi Sun Sector 550 from them and I highly recommend them.

Ja
Review №73

Ive purchased two bikes from this shop so far. The staff, especially Ron and Stephen, are genuine, awesome guys who are passionate about the work. They make a cycle shop what it should be, fun. They offer great deals and work with where youre at. Use this shop for all repairs and maintenance, you wont be dissapointed.

Sc
Review №74

I just bought a motorcycle from them a week ago they have the best customer service I seen around and will help the customer as much as they can. I went to Harley Davidson first to try and get a used bike and they told me no so someone I know told me to go to Southwest Cycle and they will get you what you need. I will differenly come back to buy another bike here love the staff.

An
Review №75

Put a HD on consignment for $10k. The deal was we get $10k and they keep anything over that dollar amount. After the bike was sold, they reduced our check by $300 for “detailing”. This was not discussed or agreed to ahead of time nor was it in their contract. We discussed this with them and offered to split the fee with them as it was not the right thing to do to charge us a fee that was not disclosed in advance. They didn’t want to honor their agreement. I could take them to small claims but the $300 bucks isn’t worth my time. We let the bike go for much less than it was worth to begin with. I wouldn’t do business with them again...dishonest and a scam. Very disappointed.

Es
Review №76

I have felt very comfertable with South West Cycle on multiple occasions from buying bike from the sales rep Ron and repairs I would highly suggest them for honest opinions and easy going transactions. Steve is my go to guy for any questions and side conversations about future purchases. Great communication friendly and easy going shop. Highly recommended to anyone looking to buy and or repair there bikes, or even to conversate about future purchases I’m sure they would be more then happy to help. Great shop Awesome people and even better work!

Ka
Review №77

Best Motorcycle Repair Shop Around. This place is awesome. Theyre honest, theyre decently priced (cheapest around), and they dont feed you any bullshit. This is my first recommendation when someone asks me about a repair shop.

Mi
Review №78

One of the nicest shops I have been to. Everyone was polite and helped me find my dream bike. Will always recommend them for any bike needs.

Ru
Review №79

Great service let me look no rushing got just what i wanted. Dave Zink was the man to work with it was a Saturday it was getting late but there was no rushing. We made the deal with 1 hr to spare. Thanks Dave nice job

Pe
Review №80

Had a problem with my hazard lights which wont turn off when riding through Cape Coral. Brentz and Harley helped me out with no charge. Thanks. The also recommended a very nice peruvian restaurant next door. Thanks again , very nice folks

jo
Review №81

Can’t say enough about Southwest Cycle. Fantastic sales and service. Steve found me my dream bike my beloved Kawasaki ZRX 1100. If you are looking to buy a bike, or have your bike serviced call Southwest Cycle.

Am
Review №82

Very nice staff, answered all my questions. We just bought our second bike from them. Very happy with sales and service!

Wi
Review №83

They was told me that one and a half hours would take me to change the brake pads of my motorcycle, as they were fine, they even suggested that I change brake fluid and quick work cooler, despite that and with lies I waited more than three hours. The manager and another very thin person, sitting on two desks passed me many times and never greeted me or asked me anything to give me a solution. Very bad maner for a costumer.

Ja
Review №84

My original post gave then 5 stars, however the last two times I went there the service was very disappointing and the staff could care less about providing great customer service. I took my business elsewhere. Sad because I thought they were top notch.

Jo
Review №85

Service was great, staff was friendly. I will be taking my bike here every time I dont have the equipment to do the repairs myself.

Do
Review №86

Great people, small business owners who really care about their potential customers/customers!! Definitely recommend them, they helped my son get a great bike!!!

De
Review №87

Heres the thing...took my bike in for tires and an oil change. 3 days later I get my bike back with the oil OVERFILLED by 1 QUART, my console was loose, and my seat was not put on correctly. All of these goodies cost me close to 900.00. I am very upset (to put it nicely) and quite confused.I think that the dipstick says do not overfill on it.

Ra
Review №88

If your looking to buy a motorcycle, this is the place to go! I had been looking for a couple of weeks and decided to stop in. I got no sales pressure, and I found the staff to be easy to talk to, and they will go out of there way to insure your satisfaction. After a long 2 weeks and alot of miles on my car, I found my bike at southwest!

Je
Review №89

Customer service is absolutely subpar. Called for an inner tube price and was told I’d get a call back with price. Apparently she called but didn’t leave a voice message. When I called back and mentioned that I didn’t get a voice message she asked if I called to yell at her. I wasn’t yelling, she needs to grow up, acknowledge she made a mistake and use it as a learning experience. Manager said if I saw her call then I should have answered - I can see why she acts like that if management is not properly coaching their team on proper customer service. I work full time and cannot always answer personal calls so that’s why voice mail exists. I was floored that they defended their poor service. They need to tighten up their professionalism. Third class operation here.*UPDATE* Owner responded in a manner that casts doubt on the validity of my review. I assure you that I own no company that does reputation monitoring of any sort, nor would I procure business in an underhanded way as implied. I feel strongly that this response, which hints at blame to me, underscores the lack of professionalism at this place. Instead of taking ownership of subpar, poorly trained employees, lack of customer service and more, they chose to *attempt* to cast a shadow on my legitimate review. I do marketing for a living and would not ever leave a negative review if it was not warranted as I understand the importance of online reviews. I am happy to discuss my encounter with the owner or anyone else who is interested, yet nobody reached out to make it right, instead, they left a poorly crafted response. There are many companies that scour the web for negative reviews and will reach out. Negative reviews are earned and this establishment has several - the fact that there are enough to warrant someone to reach out to fix it underscores that point. I have even less respect for your business now than I did before. Nice try jokers.

Sy
Review №90

I had the valves checked and adjusted on my 2008 ZX-14, they did a really good job.The engine runs now smother then it did before!Its like a brand new bike.If you need to get anything done on your bike go to Southwest Cycle, I highly recommend them.

C
Review №91

Bike was sold with damaged fork cover. They fixed it after the fact at no charge including overnighting a part. Outstanding. Best service shop around too

Pa
Review №92

Great service! Great selection of bikes! Ive purchased 2 bikes from them. Very happy !!!

J
Review №93

Stopped in to check some things out, get pricing on basic services, etc... I spoke with three different staff members, none of them seemed like they wanted to give me the time of day. They were rude, short, and just in general seemed like they wished they were somewhere else. Guess Ill keep looking for a reliable bike shop in the area.

Re
Review №94

I wasn’t sure what I wanted when I came in, I talked to Ron to see what they had, and then I had talked to Steve about what kind of style would suit me best. I am very pleased with the communication and service the have provided!

Ti
Review №95

I went into southwest cycles Thursday afternoon,got financed almost immediately and left with my bike Friday afternoon. Great service and they do anything possible to get anyone financed.

Ki
Review №96

I had a wonderful experience. Lisa was very nice and very helpful. I had planned a road trip and called to make an appt to change my oil, get new tires and just an over all check. She originally told me she wasnt sure she could get me in that quickly, but ended up making it work out and getting everything done. Im bringing it in again today for another issue, and again made me an appt quickly. I wont bring my bike anywhere else. Thank you Lisa for all your help!!!

Mi
Review №97

Great help in the financing thanx to Ron! Bought a 2014 Harley Davidson Dyna Low Rider,still loving the bike..Thanx to all the crew down there,good bunch of guys/gals

Ki
Review №98

I am kinda upset. I think I have been discriminated against. I went to Southwest Cycle today to look at a used Road King I had seen on Craigslist. I had been there before and the salesman was polite but it was uncomfortable talking to him.. I was wearing capris and flip flops at the time and figured he wasnt thinking I was serious.This time I rode my bike up there. When I arrived, he was talking to a man about a scooter, and before I had my helmet off the scooter buyer left and the salesman went back into the office.So, I looked at the Road King, but he didnt come back out. So I wandered around and looked at the other bikes, and came back to the Road King.He came out and came over to talk to me. I asked the year and price. He didnt volunteer the miles. I then told him people had warned me about the solid wheels making it a little harder to control under high wind conditions, and he overcame my objection with a logical answer.I pointed out that the bike had been dropped because the chrome was scratched around the speedometer, the light bezel was stretched and the tank had a scratch from the handle bars.He said no way was it dropped, the crash bars would be damaged.So I told him I would like to take it for a test ride. He told me I could not until we came to a mutually agreeable sales price.......Who the hell makes an offer on any vehicle without at least hearing the thing run?Then he told me it was winterized and couldnt be ridden ......uh, its Florida...He saw I had a bike, never asked if I would want to trade, didnt act like i really had any business being there!I am the secretary of a local chapter of an international womens riding club. There are thousands of us riding and BUYING motorcycles. I think the salesman should have more respect, and really should be dismissed immediately.I left there so angry I was shaking!Screw them.Post Script:The next week I bought a beautiful Heritage from Black Widow and was treated with respect.

Ke
Review №99

I own my R1 thanks to this guys and I will review this place with the top 5 stars on overall. They are very great people and helpful.

We
Review №100

From my first time walking through the doors everyone at southwest cycle has welcomed me and helped me learn how to manage a motorcycle.

Information
65 Photos
100 Comments
4.3 Rating
  • Address:620 NE 15th Ave UNIT 1, Cape Coral, FL 33909, United States
  • Site:http://www.southwestcycle.net/
  • Phone:+1 239-573-8800
Categories
  • Motorcycle shop
  • Motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Used motorcycle dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–4PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
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