Ron Ertle came out to fix my furnace this morning. He did an above awsome job and his personality was above awsome. We will request him when we need service. Thank u so very much.

Promptly came and found issue immediately service tech was professional and courteous and would highly recommend his services

Darnell explained everything to me so I understood what needed to be done. He is very professional, very nice to talk to, and I could not be more pleased with his work! And I love our new thermostat!! We definitely recommend this company!!

Professional and courteous staff, Darnell was great. He explained everything he was doing and answered all my questions. I encourage everyone to go with Hey Neighbor for all their heating and cooling needs. Thanks for the great customer service!

They have came n fixed the heat twice this years, and everytime fast service and good service. U listen and u can learn from him.

Matt was in my home today to replace my thermostat, and do a furnace check. Was very helpful, and he told me about the service plan. Was happy with his service

Second time using hey neighbor, another great experience! By luck I was able to get a same day appointment with the same technician that came out last time. Very knowledgeable and timely!Matt does a great job and Im glad he was the tech that came out again.

Matt was early, repaired the AC quickly and was very friendly and professional. Thank you so much!

Matt did a great job. Needed igniter. Happy withservice.

Matt gave clear information on what was done and what needs to be done to maintain proper function of unit.👍

Needed help with the blower in the middle of a heat wave. Matthew came out, diagnosed the issue, ordered parts and got back out ASAP. Service was friendly, professional, and quick. Thank you!!

I was having an issue with the A.C in one of my rental units. Even though, the home warranty covered it, the first technician who showed up wont even take a look and was rude to me and my elderly tenant. I called hey neighbor and they went above and beyond to take care of the A.C issue and the unprofessional employee. They very next day, not only they sent out their best technician, I also received a fruit arrangement with cupcakes. They will be my first call in the future.

Matt was at my home did a great job good man.

Matt was at my home today and he did a very good job I want to thank you very much. I dont know what Id do with out my air conditioning.

Matt was here very friendly and did a great job. Fixed the problem.

Matt did a great job fixing my AC!!

Matt Z was AWESOME! Honest, informative, absolutely wonderful! Requesting him from now on😊

Fast and efficient. Ron was very helpful and answered all of my questions.

Their personal attention to those little joys in life is what will make us customers for life. Our air conditioner quit working and I called on a Wednesday at noon. Ron was at my door by 1:30 that same day. We chose to replace our 23 year old AC unit and move the new unit to another location outside our home. That service was done just 2 days later. The 2 gentlemen spent just a few hours removing, rearranging pipes, and installing the new unit. But here is the BEST part. During a conversation with Ron on Wednesday, we told him that our 10 year old autistic son loved to take apart old electronics to see how they worked. We asked if it was possible to remove the motor from our old AC unit and leave it for our son. Ron did better than that. His company repairs and donates older units to local churches so he promised to bring our son a different motor from another unit. You should have seen the look on my sons face when he saw the truck drive away and leave a big beautiful AC motor for him! Words cannot express how appreciative we are that Ron and his employees took the time to locate, load and deliver a motor for a 10 year old boy. Thank you!

The technician misdiagnosed the issue with my furnace, made the repair, charged me $300. When I asked them to come back they CUT A 2 INCH HOLE IN THE SIDE OF MY FURNACE (instead of unscrewing 3 bolts to open the door) stuck a camera inside and mis-diagnosed the issue once again. Their solution to the whole was a piece of aluminum tape, which stopped sticking about 24 hours after they left.Thank goodness I got a second opinion and didnt just accept their astronomical quote for a new furnace.

The service was excellent!

As a vendor contracted by our home warranty, Matt came just before 5pm Friday. Went out of his way to get us up and running that night.

Very professional courteous thorough and dependable.

Diagnosed furnace problem over phone. When he arrived, it took approximately 5 minutes to fix. They had installed our furnace and air 5 years ago. Fantastic service on phone and on site. Recommend highly.

My place is warm and toasty thanks to my very kind, courteous service man. Ronald was fast and very proficient. He weathered a pending snow storm to repair my heat . thank you

Hey neighborWas very responsive to my needsAnd sent out a technician named Brad Who was just super professional and polite

Ron and Ben were very courteous upon arrival. They wore masks for covid safety. They were both knowledgeable and repaired my furnace. I will request them in the future.

Ron explained everything to me and what was wrong and also gave me advice on maintenance of the air filters.. very nice and helpful.

Matt is the man.. Thx God Matt came & save the day we have been freezn without any hope until Matt came..God mustve just been in the plan because what we were told nothing regarding a blower motor.. we were told by the first gentlemen it was a blower motor and it was not. Matt went throw n checked and found it was nothing but our dirty filters really dirty he cleaned both filter reincerted them N magic we got heat we have heat and we are feeling so blessed happy & thankful.💪🏾💯 THANK YOU MATT OUR REAL HERo

Ron arrived after my furnace quit working. He was professional and repaired my furnace quickly. I would use Hey Neighbor again for any future needs.

Did not show up on time & took no responsibility

Tried to charge me 800 for a [bandaide] to fix what he claimed was a furnace falling apart and said he could install new one for 5000. Got a second opion furnace is up and running for 100 and nothing wrong with it. HES A CROOK

Brad, a very nice and friendly serviceman. I had heat in my house within just a few minutes.

I would like to thank Hey neighbor for the very good job in the installation of my new furnace. Richard Scriver

Our technician was wonderful. He was on time. Completed the job quickly. He made my autistic grandson feel special. I would highly recommend.

Ronald was very prompt and very professional. He was very informative while fixing the problem with my furnace! Great Job Rob.

Quick professional installation.

Darnell went above and beyond today ensuring that his job was more than just a basic service call for my family. He took his time and made sure that all of our questions were answered and definitely went above and beyond normal customer service. I would not hesitate to recommend him as well as the company he now represents to all of my family members and Friends.

Ben and Ron did a fantastic job. My furnace is up and running again. Thank you!!

Darnell was wonderful he came out and was beyond respectful and understood our circumstances and literally got right to the job and got it done and he was very kind and patient and just all-around the type of guy you would want to work on your furnace or anything in your home. Definitely will be a repeat Customer and will request Darnell if he’s available LOL seem to be a wonderful company

They installed new furnace/ac 5 months ago, serviced two weeks ago and not working again - 57 in my home. Called two times in past 2 1/2 hours cant say if theyll be out, now not answering phone. It turns out there was a medical emergency and came out the next day albeit later than promised. Better communication is needed.

New furnace and air conditioner installed this summer. Furnace stopped working overnight. Tried calling the 877 number. If it answered, just got a message to call the office. Called the office and got the same message. Couldnt leave a message as their voicemail was full. Tried calling the salesman (still had his cell number). No answer and voicemail was full. Tried texting, but no response. Tried to use their on-line service scheduling, but still havent had an acknowledgement that they are ever going to come. Do yourself a favor and go somewhere else. To get no response is beyond frustrating.

They charged us over $700 on the initial service call. The furnace worked for maybe a month. I call them back out because the work was supposed to be under warranty. It was not as they stated and they charged us another $222. So we are nearly $1000 into it and we dont know if the furnace is going to last a day, a week or a month. Also, they charge a ridiculous percentage (6%) of your bill if you pay with a bank card. I would recommend going with another company.

Thats my puppy. Ron Jr helped us more than I have the ability to explain. Outstanding service and a 100% recommendation. A puppy found his way into a cold air return vent that wasnt fully closed and he interrupted his day to come rescue it.Who does that? Ron the furnace guy Thank you .

Ron was very friendly and informative. He fixed my problem right away. He told me thank you and shook my hand. I hope if I need any future services done Ron would be the person to contact. Thank you so much.

We called Ron the Furnace Man with a very unusual problem. One of our puppies got down into a cold air return duct and he was stuck :(We called several 24-hour emergency service heating and air conditioning places and could not find anyone to immediately come out to retrieve the puppy. Everyone was super busy and did not have the time to help us.Ron Jr immediately put his day on hold to rescue the puppy. The kindness and compassion he showed still makes me cry as I am typing this review. I am extremely thankful and I appreciate Ron Jr. The brown puppy in the picture was rescued by Ron Jr.Thank you!!!

I chose hey neighbor because of their 5star reviews and they did not disappoint! I forget who I talked to on the phone, but long story short, he recognized there was moisture in my gas meter and there was nothing wrong with my furnace over the phone. He saved me money by not coming out and saved himself time for something that simple.I am very impressed and if I do have actual furnace issues in the future, theyll be my go to company.

Dave was extremely helpful and courteous. He not only completed the job in a timely manner, but also cleaned up and left things better than he found them. The icing on the cake was that he allowed my kids to feel involved. (Thanks)

Ron was amazing and quick thanks

Thank you for the donation of masks to Washington Twps. Fire Department. It is very much appreciated. EMS Captain Chuck Egli

Darnell was EXCELLENT!!! He was not only knowledgeable, but personable, and helpful. If I owned a company, he is the type of employee that I would hire in a heartbeat. Cant reccomend Hey Neighbor enough.

Ron was absolutely the best, very polite and courteous with a very warm smile. He got my furnace up and running in no time...he warmed my heart and my house🥰 thanks to you Hey Neighbor LLC for sending Ron to the rescue...many thanks👍🏾

Thank you so much for coming to the house and restoring heat so quickly on a holiday. Excellent job would highly recommend!

Darnell was hands on and very sound with his work. Plus he was 6 minutes early and I could not be happier! He is the best!!

Just had a hey neighbor repair guy come out and he explained everything to me and was wonderful. Got on the maintenance program so no more worries for me. Thanks hey neighbor for helping me.

I had HVAC tune ups on 3 properties in the same day by this company. Never saw a tune up that they did not clean with a shop vac. Tech ran some electrical checks and checked temperatures. All 3 locations were given a clean bill of health. BUT, literally hours into the heating system one of the furnaces failed. Yes the furnace had not ran even for a few hours total and it stopped running after being checked out. I called them to fix it and despite having had their tune-up they could not assist me withrepair for 2 days. My tenants could not go 2 days without heat so I called another company and they were there the next morning and found the problem and fixed it. The tech that fixed it laughed when he saw the sticker that it had just had a tune-up. Go elsewhere!

Called multiple times to get an estimate for central air. Nobody has gotten back to us, so I guess business is not very important to them.Edit: After they finally got back to us (only because we left this review) they said they would try to beat a competitors price and get back to me which again never happened. We went with someone else. Previous review is not inaccurate. I never promised anything, I said I would try to take the review down but it should have never been brought up in the first place. Asking people to take down an honest review of your company really shows the companies true colors.

Darnell is the very nice and friendly technician who came and fixed my furnace. He was very helpful in making sure that my heat was back on today!! Thank you!!!

This is my second time using Hey Neighbor and I continue to be impressed. Ron, who came out, was extremely professional and helped us get our AC back on quickly. Ill definitely be calling again if anything else happens.

This company is less-than-professional. After numerous phone calls, and excuses, and more excuses, our HVAC system is not fixed - after 4 WEEKS OF RECORD-BREAKING HEAT. From Ron the owner, all the way down to those answering the phone, they lack the professionalism to schedule correctly, do as they promised and show up on time. No wonder the good people from this company leave and start their own business. Any other business can do MUCH better in both quality and customer service. Ron - maybe its time for you and your company to retire - because you behave as though youre working p/t.

Ron and his crew provided excellent timely service. They went above and beyond to make sure everything was repaired and all of my questions were answered. I recommend Hey Neighbor to everybody I know. Thanks Guys Job Well Done!

I have a warranty through dominion for furnace repair furnace went out on mar 2nd. dominion sent hey neighbor man came at 1230 said it needed a new part would call on mar 4th. never called that day office person said he would call on status of part onmarch 5th. 30 degrees outside still no heat would not return calls finally on march 5th a lady told me they were waiting for a part coming on monday march 9th 1 week no heat i called a local company miller heating he was here in 20 minutes went and got part 20 minutes away had heat in one hour do not use hey neighbor

Call before he came, explained my new thermostat and showed me how to replace a furnace filter. Very helpful and knowledgeable and polite!

Used Hey Neighbor through Homeserve for a furnace repair. Ron Jr was professional and polite and quickly found the problem and repaired it. I would definitely recommend them.

First rate service. Quick response. Efficient and effective service. Honest. Would highly recommend.

Ron was very courteous & friendly, he got my furnace fixed very quickly and explained to me what the issue was! I am very pleased with his service!

Great service! Knowledgeable, Friendly. Quick turn around. This guy really knows what hes doing. Would HIGHLY recommend!!

I have delt with ron the furnace man before and i liked the way they treated me so i made sure to call them when i had problems again

Great service. They have always fit me in when I needed service or emergency repair.

I would recommend this company. The tech that came out was very friendly fixed the furnace and got our heat back on in no time.

Darnell was on time, professional and a pleasure to meet, he got us up and working and answered questions I had. 5 star treatment in every way.

The job they did was fine. But, after doing a little research, it appears we were grossly overcharged for labor! The job shouldnt have cost more than half of what they charged us.

The gentleman that came to service my furnace was one of the most professional and polite contractors I have seen in a very long time...clean, respectful and very thorough.. I hope all that your employees are like him..I will definitely recommend to others

I was price gouged! Home Serve warranty company had sent this company out. I waited a week! Tech gets there and purports to put 4lbs of refrigerant in the AC...I have no way of knowing how much was put in.anyway - he tells me it will be $150 per pound (and this is after they couldnt quote me over the phone - said the tech had the pricing, the office didnt). I had no choice but to let him put the refrigerant in because I had guests coming the following day and the house was an OVEN.After he left I called 3 companies and they said their pricing per pound was $60, $90, and the 3rd was $90.Run from this company and dont let Home Serve send them out to you.

So far not happy. Scheduled to have a new AC installation on 7/19. Called 7/18 to confirm was told on the schedule and would be called in AM. A few hours later I was call and told I was scheduled for Tuesday. Caller states she had no idea who told me that.

Ron said i needed a new motor.Unfortunately the part stores were closed on Saturday.He came back on Monday and put in the new motor quickly.He was very resposive when i called and he called me back when i missed his first call. And he was there at the time he said he would be.Thank you.

I would NEVER recomend hey neighbor Heating and Cooling anyone. I made an appointment for a simple tune-up back on June 7th and the earliest appointment was a month from then. I understood with it being summer and all that they were busy so I took the appointment. The day they were supposed to show up I got a phone call an hour before theyre supposed to arrive stating they had to cancel the appointment. When I asked why they said they had too many emergency calls and had to reschedule for the following week. This upset me because I had taken off work for the tune up. The following week I get a phone call the day before the tune up stating they had to cancel the appointment again and the earliest appointment wasnt until mid-august which would be over two months from the first time I called. When I told the guy on the phone that was upset about having to cancel again his response was Im just doing what Im told. Its very unprofessional for any company to constantly cancel and reschedule appointments.

Ron jr. was great. He was very personable and took the time to explain everything to us. We will definitely be using you guys again. Thank you

Darnell was awesome, he did a great job and was very nice and professional.

They were quick with response time. They were also able to diagnose the problem and fix it with 20 minutes.

Not impressed. Called to schedule their $39 AC audit and tune-up. They took my information and told me they would get back to me. Never heard back. Got the feeling the $39 offer was just a marketing scam.

I will definitely call Ron, when my furnace needs service in the future.

He knew exactly what to do and fixed my furnace in minutes! Plus he came out late night emergency call in frigid temps. Thank you so much!!

Efficient on time quality work. I would recommend them to anyone.

Was scheduled appointment 4-7pm, at 7:30 i calld & was told Id probably be seen at 9:30...syke! Im goin to bed. If I wasnt seen the first time I scheduled a visit will the next real visit be free since I sat here and waited a week for nothing? Guess Ill just get an air conditioner, it was my first instinct anyway.

Ron was very professional and fixed my furnace issue very quickly. Thank you!

He was very nice, Had all the information needed, very straightforward and knew what he was talking about, Also gave me information on how to care for the unit.

Very nice and knowledgeable!

Ron was awesome ! I totally reccomend hey neighbor

Great job by Ben!

The service was outstanding and so was the Technician. I am going to call you back in the future Thank you God bless

Good service, excellent technician and office staff .quick scheduling.

Ron was very nice and I would recommend him to all my friends!

Great service Rob was here for about 1 1/2hours fixed me right up

Ill never use this company again. Was charged 150$. He switched two wires on my furnace. Was charged for coming, and another fee for diagnosing, and another fee to switch the two wires. I was not happy at all with the service.

They were out here 4 times. Adam first time Ron 3 times . never fixed it. home serve sent Another furnace co.out .fixed it the first time. simple control board was bad. would never have hey neighbor back again...

Very professional knew what he was talking about and was able to fix the ac very quickly

Same day serviceQuick and efficientKnowledgeableExplained what he was doing and whyHighly recommended

Had an appointment scheduled from 4-8pm. At 9:30 I called them to see if they were still coming. At 10:21pm I received a call stating they would not be coming but would “squeeze” me in the next morning. FF to the following morning. No call no show. I called them at 1:28pm to see if they were coming. They scheduled me for 4-7pm. FF later that day, the guy finally shows up at 7:42pm. He went to the unit and hooked up the gas tester and said yep your low on gas. I was working with my home warranty so I had to call them regarding the claim. The guy from this company leaned up against my unit for 30 mins and talked about his 500k cars he has including a Harry Potter “million” dollar car LOL. Because he had to wait he charged me an additional $98. He left with $175 and no resolve. My warranty company reviewed the claim with him afterwards via 3 way call (can’t believe he answered). That was fine. I called him back after the 3 way call to gather more information and to get a resolve. He told me at 8:45pm that he was beginning his next call and would call me back in 10 min. MIND YOU THIS WAS RON HIMSELF (THE OWNER OF THE COMPANY). Anyways I texted him at 10:30pm and told him to just call me in the am. This was Thursday. It’s now Sunday night and still no call or text. Anyways, my furnace is getting replaced and certainly not by this guy/company. ZERO customer Service and can care less about you, the customer. A RIP OFF to say the least. Thanks for nothing. I would give zero stars if I could. The company that IS replacing my AC unit even told me “Oh boy, I’ve heard horror stories about that guy. I feel sorry for you that you had that experience”. UNBELIEVABLE. Call somebody else, ANYONE ELSE!

Do yourself a favor and steer clear of this Mickey Mouse operation! I wish I would have. I worked with a relative of a salesman who referred me to this business. Bob came to my house and advised me I needed a new furnace and to call the office to schedule. They were to arrive on a Monday in December. We had no heat and were desperate. We at least had a wood burner that did an amazing job. I took off work and the office called stating the installer had a family emergency and couldnt be there that day, but would be there the next day. Understood-those things happen. The following day, two men arrived and went to work. One was wiring the thermostat and the other installing the furnace. After about 90 minutes, I could hear the older yelling at the younger to wire it correctly and that he was ignorant. About an hour later, both came and said they werent the normal installer and that they could not finish the job and the regular installer would be there the following day. I took off a THIRD day and the installer arrived, went to the basement and stated that he didnt have the right parts and it would be too late to start the job after he went to the parts store. I took off a FOURTH day. They arrived and installed the furnace. After it was completed, he advised me about the thermostat and furnace and informed that I would need to plug in the condensate pump when I turned on the air conditioner in summer. When summer came, there was no cold air. We called. They stated we needed to do a start up and it was Memorial Day so they would be there tomorrow. My wife took off work and no show. She called and they said they hadnt been informed by whomever took the call the day prior, but they would be out there the following day. I took that day off-no call/no show. She called and they said they would be there the next day between 9-12. I took off half a day from work. At 1130 the next day, we called and were told that the tech was coming from Atwater and would be there in about twenty minutes. An HOUR later, a young man and apologized he was late because he had to come from Streetsboro. He looked at the system and said he could not start it up because it was not responding to his adjustments. I contacted the salesman who came back to the house-another half day missed from work. The condensate pump should not have to be plugged in -it should be wired. The heat pump hadnt worked ALL winter which is why our electric bills were astronomical. He said it could be done until the temp reached 50 degrees. But later said the pump should have been working all winter. When I said that he mentioned 50 degrees, he said thats correct--basically, whos on first conversation where he did nothing but talk in circles. He advised that we should have told the company we needed a start up because they sent someone who didnt know how. THEY TOLD ME I NEEDED A STARTUP when I called! I also said that I had a friend who used to install for another company, look at the system and apologize for being taken for a ride. The salesman stated, Thats a bitter competitor-we stab each other in the back when we dont get the job. Thats what we do. After the meaningless discussion of him talking in circles and trying to smooth it all out, he said he would have someone come on Monday as this was a Friday and he would give us a few filters for our trouble. Monday-no call/no show. I took off work. Tuesday morning my wife called and was told that they would be out that afternoon. Again I took half day-they did not come. I called and my wife called. Wednesday, they came and wired the condensate pump and got the system started up. There are places where there is putty in a 3/4 inch gap! I realize I have an old farm house which is why I thought nothing about having to plug in a pump-or make concessions for tape and putty. He said if we have any other issues, it may need to be rewired for fall and that I am to call if it is not working right. So I can miss another 10 DAYS of work?