My boyfriend and I walked in to buy a TV but no one approached us. We browsed on our own for a good half hour, nobody cared, then we went over to someone to get help and it felt like the guy was doing us this huge favor by listening. Sure enough we were there to apply for their credit card and buy a $1800 TV, so the salesmans attitude changed real quick once he realized that. Ive had better experiences.

Some of the staff here wanted to help and was super cool others didnt seem to care much just wanted to stand in on place and not move at all costs. Big thanks to the ones that do more then stand in one place

Wow take this as a review of the Cambridge bestbuy, not necessarily, bestbuy in general. All I learned today is there is such a great staff in Cambridge. I was lost in the Everett store but got incredible, non rushed, nuanced help Im Cambridge! Marking this store as my go to bestbuy, will be back for sure!

I had to come here because they were the only place in Boston area that had the phone I wanted. I didnt go upstairs but the downstairs smelled really weird and didnt feel like a place you want to spend a lot of money. They are in desperate need of a renovation. Youre an electronics company...people should feel inspired and amazed when they walk through your doors!! Make it an experience...otherwise I might as well order on Amazon.

Great service and very customer oriented. Thank you for making my pick up order possible.

Looks like a heist took place. At least when I visited the shelfs where not really stocked and the whole shop seemed depleted of merchandise. Had to go to a different Best buy

I did ultimately get what I went for, but I had to ask three different workers to get my product before getting assistance. It wasnt even very busy. I prefer Saugus

Went here with my partner as we were dealing with a nasty issue. Can’t go into details but one guy listened to us in detail and helped problem solve for a good chunk of the evening. The manager he brought in was also most convivial which was good for morale our morale haha.

Understaffed and therefore not always the best place for help or advice on their products. Expect to wait if you have a particular issue. Inventory is average. Friendliness is average.

Cambridgeside Galleria Best Buy pretty good. I was able to buy a phone in less than 30 mins. The young lad who sold me the unit had limited information but was able to do the transaction with no difficulty. The tech who actually is in charge of phones seem very uninterested. Seems as if I bothered him. I dont do alot of business there but it was good and convenient for what I needed. If you are in a pickle thats where you would go.

Lowkey far af… bring a friend

Best Buy is wonderful! The service here is much better than what youll get at Walmart, as the workers will answer your questions and wont act annoyed when you do. The products here are kept clean, so feel free to handle them. AT&T, Verizon, and T-Mobile all have great deals here.

A decently sized Best Buy. I went in for one thing (a coaxial cable). They had a few options, but they were all too long. Was in and out in a few minutes.

Had a great experience getting a new phone from this location. The person who helped me was very knowledgeable. He and I talked a bit about phone specs and features. He knew what was coming in. I ran into the Samsung rep as well and they also knew a lot. Great interaction. Would come back again.

They are great and selling there products but when it comes Antoine getting help on something they stink.They should have given me a neither set of Bose headphones instead of having me go through talking to Bose and going that way.I will never again if posable buy anything from BestBuy.

We had a wonderful experience at Best Buy thanks to Matt from the Geek Squad. We will ask for him next time.

Good service, very friendly, they are always willing to help and answer any questions you may have pertaining to that subject. If your in a rush go back when its more convenient, because they value customer service

I came in with an existing issue about something that I recently purchased and Supervisor Chris Rob..... took good care of me! I expecting the worse but I was glad I stoped in!

Quite good place to get camera and other electronic stuff!

This is a great Best Buy location. Purchased my first computer here almost 15 years ago. Was in here last week and purchased 2 Vizio TVs, both of which are awesome.In addition, we also purchased a freezer and it works great.

Always excited to go here. Good collection

It was wonderful, the guy that helped me my phone selection was there with me till the end, he explained in detailed, the phone features, set it up as well, offered me the Best Buy credit card, why it was a good choice etc, he called my phone carrier and transfer my info to the new phone, saving me time the next day, I wish all the Best Buy stores treat you the same customer service wise☺

Very helpful sales lady. It was a pleasure to shop there

If you are buying any large appliances, look elsewhere. I purchased a refrigerator, dishwasher, and stove from Best Buy and have had nothing but problems since. The company they used to remove my old fridge damaged the walls in my building and refused to bring up the new fridge. I have since ordered a new fridge that is smaller than my old one, but because its on back order, I have no refrigerator. Additionally, the plumber they hired to deal with the stove refused to install the appliance because it would sit next to a wall. They suggested alternatives, so I canceled the previous stove and ordered a new one. The same plumbing company refused a second time to install the very stove that they suggested I buy. Later, after arranging for a third delivery date with Best Buy, the customer service person I spoke to on the phone arranged for installation ONLY and so my stove was never installed and is now, apparently, on backorder. The customer service person I was on the line with to arrange for a fourth deliver and installation of the stove put me on hold and then hung up on me. While the customer service people are friendly they are, unfortunately, useless. If you like sitting on hold, getting hung up on, and having zero answers for your problems, by all means go with Best Buy. For me, never again.

John who knew the most about Bixby abd hated it as much as I did helped me emmensly get Bixby off my phone abd tablet which made me love my upgraded products even more. Kudo avdvlarge applause to John for coming to my rescue.

Staff was unhelpful and sarcastic. None of the marked stations were actually being manned and there was only one person who helped me to check out that seemed to be doing anything close to resembling a job. It’s a customer service job. You can stand to pretend to be nice for 1 and a half minutes.

Willing to share expertise! Great service. Well worth it.

My experience with Best buy has been very pleasant, great customer service and customer care.

Every time Ive been here Ive been helped out by super nice individuals. Impressed by their helpfulness and kind attitude

Not enough sales personnel. I was waiting in the Magnolia showroom with questions for Sony and LG old for fifteen minutes and no help. Proceeded to main floor still no help.

Easy location......parking on street or connected mall.....this store has decent/fair prices.....no big steals, but little sales sometimes....staff are always super nice & helpful. I got a landline phone there that I couldnt find anywhere else!

Lots of things out of stock. Disappointing.

I was going to buy my son a new laptop because. Them workers were huddled together when we came down the escalator separated when we started looking at the products. No one around to help. The store was not crowded only 4-5 customers.. When I asked cashier for assistance he tells me wait a few seconds. Five minutes later I left. When leaving same employees gathering where I just left.. IF YOU DIDNT COME TO WORK TO WORK STAY HOME. NEED NEW MANAGEMENT AND TEAM.I always shop here NO MORE DISRESPECTFUL

Good selection, friendly and helpful staff.

The store rocks, great and knowledge staff, always ready to help, feel at home at best buy, your staff is your treasure.

Well stocked, had exactly the home theater system that I was looking for. Very knowledgeable sraff. Fair pricing.

Employees are very helpful. Store is clean. Great mall too.

Best Buys customer service has declined. Order online instead.

It’s a Best Buy. Not actually the Best Buy, but reasonable.

Pretty sparse selection for a best buy

My favorite electronic store. Always find what am looking for here. Get pretty excited when visiting because there is always going to be something interesting. Knowledgeable staff, great location in side the Galleria Mall. Constant great deals and buys. Its my go to store for all my electronics need.

Bought a laptop there (after two reconnaissance visits) on tax free weekend. Had a wonderful experience with both Bryan and Frankie, who went above and beyond to help me get a great deal. Both were very kind-- Bryan helped me with my trade ins and Frankie helped me with my laptop purchase. I had some trouble with my credit card when I was there and they were very understanding and went above and beyond so that I could get my computer that day instead of coming back for a fourth time. If you come to the store with a good attitude, I think youll have a great experience.

They price match and they have great hard drive deals in particular. They became one of my favorite stores.

Nice place for shopping

Better shopping place..

Typical BestBuy did not have the largest smartphone selection.

Super convenient for me since I live half a mile away. Order online, walk over and pick up the next day

A go to place to get stuff!! Anything u need they have it electronic wise anything

Geek Squad staff in particular are always very helpful

Great merchandise and very knowledgeable salespeople. Prices reasonable. 😎☮️❤️🌞

Best Buy always you find what you looking for you electronics and good products

Even if some items are listed on their website, the store lacked a lots of stuffs

Convient, clean, great beer selections

I appreciate this stores location and the excellent service by the employee helping me.

Some workers are rude here.. asked me if I was going to Best buy or other stores in the mall.. I said both, so they sent me walking to the main entrance.. so I didnt bother stepping foot in that place.

This Best Buy has a very strange layout and poor signage. For some odd reason all the video games are kept in plastic tubs behind the counter and you need to wait in line and ask for an employee to dig through the bin in hopes that they can find the game. It seemed like no one was available to help. The only person willing to help was a eversource/national grid scammer who was tempting me with a gift card. Very disorganized store and disappointing experience overall. The checkout lady was actually invested in the sale and helping me find the game.

Sorry but best buy is on its way out.

I like the store. Availability of almost everything. Parking is a bit hassle though.

There were plenty of associates and not a lot of customers, however I couldnt understand why we werent getting any help. Then I noticed half were watching tv the other half were downloading things on their personal phones. I felt like we had to beg for help to find drone replacement batteries. We found them on our own and checked out. Glad to be out the door

WOW 🤯 very nice and busy Good place 🙂

Pretty decent best buy. Two stories with everything from computers to washers and dryers. I bought a 55 TV that was last years model for super cheap. Always helpful staff.

They close the inside door before 8pm .and they ask you to exit by the street.plus the elevator and escalators both broken.imagine if its raining or you have babies what you gonna do.

Some items not available

The staff helped me find what I needed and had me on my way quickly.

The door person at Best Buy was a bit on the heavy-handed side businesses are dying for customers dont be rude and turn people away dont know what your issues are but you are there to just make sure that people have their masks on and that theyre safe youre not there to tell people what to do be glad that people of shopping there come down a bit with the attitude actually come down a lot

I needed to buy a laptop computer because I have developed really bad Carpals Tunnel from typing long articles on my phone. There was a line at the Apple store and I didnt have time to wait. Initially I was going to buy something very basic, like a Chromebook. But after talking to the store associate and sharing some of my future IT needs with him, I ended up buying a laptop with high capacity Graphics capability for when I go back to school on Architecture Design. I also qualified for a credit card with 0% financing as long as I pay the purchase off in two months. I am pretty excited about this purchase. I am still getting used to my new computer and I am confident it is a great investment. Thanks!

This store is unresponsible I order 11/25/20 & still wetting for it nop they don’t even answer the phone same

It was a good day not crowded we walked out with a laptop

Employees are very rude. Says they wont sell me an iPad because I want to buy it with gift cards rather than cash/credit card. So Best buy gift cards arent valid here, or something? Also says they wont ship to another store, cause apparently that is suspicious to them.

They did not have any waterproof cellphone cases. The cases they had were mid priced at $59. So I bought a waterproof case on Amazon for $19.

Have been to two Best buys in the last few days. Needed help in purchasing a WiFi extender. Lots of merchandise not so much staff. Got alil info but it seems the young people that would know some high tech stuff kinda dont. So makes for even more confusion and extra work. Plus Best buy is kind of expensive. So I guess I educate myself online and do the same for ordering product. Its too bad.

The lady store manager was not helpful. Told me that i cannot exchange dented 4k steelbook blu ray i bought only 2 hours earlier as might have copied the digital codes. Why should i even bother for the digitial codes. She is kinda acting dumb saying that she cannot see the defect and how it could ruin the movie. Really not helpful. Now i found out from best buy website that blurays can really be exchanged for the same item

Worst customer experience I’ve ever had. Associates were completely rude and did not try to solve my issues but rather scoffed at me. I would recommend Best Buy have better training programs to help with their associates’ customer service. The underpinning of a good business is being able to get customers to come back. And after this experience, I will not be going back to Best Buy for my electronic purchases.

Incredible place, can

My favorite store !!! Its amazing

Long wait. The person assigned to us was not clear or helpful. Covid-19 regulations maintained.

Right now during covid it’s online or nothing this isn’t their fault

Am amusing interaction with an associate. I think he thought we were up to something. Who knows what anyone is thinking when we cant see each others faces. But you could see this associates smile while he returned my mistaken mophie case purchase. Hopefully everyone can be as happy as this guy during this awful time. Also, everyone fight for a living wage for everyone.

Almost eerily empty, we went into the Cambridge store to buy a particular tv. We were studiously ignored by one staffer who was walking around with a clipboard. We waited in line for more than 15 minutes while the only other visible staff member helped out the gentleman and the young person in front of us. When we got to him and said we were there to buy X, he looked at his computer, checked a few things without comment, then asked for my phone number. I asked him why he needed it and then he said the tv was not in stock.Although he was polite, there was no Thanks for waiting, or other remark on the out of stock situation and available options.What made this trip more frustrating was that wed been to another Best Buy the day before, asking for someone who knew the line well and who could answer detailed questions. The young man who came to help us didnt seem to know anything about them, giving us incorrect information about mounting, and unable to answer anything we asked. Embarrassing for him, though he didnt offer to find anything out for us, and frustrating for us. Of course he wouldnt have known there was no stock, since he didnt check on anything.Yeah, were older - old enough to really value responsive help when we shop. But who trains these folks? What manager lets their staff fumble through a mutually unsatisfactory encounter that results in no sale and a dented impression of the stores value to its customers? Surprising in the present economy to encounter such lackadaisical service.Unless what I need is something I can grab on my own, Ill avoid Best Buy in future.

Pick ups are simple, quick and easy. Just tell them what you ordered, your phone number then show them your ID then youre off!

Good stuff lots of good electronic

Its really good place to buy some items are do cheap

Even though were going through the pandemic the customer service curbside is great. I ended up buying the wrong thing and they took it right back immediately and got me what I needed. Theres a young woman and a gentleman with locs that had really good customer service

They have everything

Helpful employee. Variety of products and store follows the covid guidelines.

Great selection of tvs

Very good place for shopping electronic devices and very clean place

Adequate products,comming from a tech inthusiust.Should have more variety of non pre built

Very helpful staff

Staff made sure I knew where to go to pick up my order and were so nice, dope service

The name said it all; just go and get all you need.

Everytime I go to purchase a laptop has been awesome. The sales rep has a lot of information to help me choose which laptop was the best for my use. Luckily it has been the same sales rep which is great.

All electronics under one place! If I need anything urgent and Amazon is not delivering it to me, I can grab the product very easily. I could test most of the products as well. Accepts wireless payment methods, can email receipts to yourself directly, thats very convenient checkout procedure

Bought a charger here

Nice earbuds

5 star explains:I was at this store in the afternoon to exchange a purchase for some other products. The staff was friendly and helped me find the products I was looking for. The customer service associate was friendly and smoothly exchanged my return for the products, and I was in-and-out within 5 minutes.

E-Gift card? no gift problems... I called Best Buy because they cancelled my orders. I spoke to customer service and he said they are out of stock, but would restock the following week. So I could wait or go to another store. I choose to wait. Now it says cancelled...I’m disappointed as it was my daughter’s birthday present...I also trie duo call the store for some clarity, and I guess no one works there on Sundays for in the order department, trust me I waited an hour...and I know they are not that busy...Someone clearly needs to do a better job about that...I like Best Buy, but this time I was really disappointed 😞

Alan was the most courteous and helpful BB employee I’ve encountered. Very friendly and down to earth too, did not try to upsell us on particular brands or models. We wanted a basic laptop and printer and he delivered.

Fairly conveniently located. It can be difficult to find someone to help you within the store but otherwise the service was great. I had to exchange an item and the employees at the service desk were cheery and helpful.

Big store, always has what I need. And the bathroom was clean!