It was nice and cool in this store. The ladies that assisted me with my very first return, AMAZING! So kind and helpful. They took time and made space for me, they made me feel special. Gonna get personal now. For anyone to take the time nowadays to have a conversation with another person, WOW! You can honestly tell when someone cares about what they do , VS someone who doesn’t.

Alexandras customer service was great. Went to return 3 Amazon items. Painless process.

Helpful, friendly staff and good prices for notary services. Will definitely be back again when I need their services.

I went in to mail 2 bxs the girls were very helpful 😊

I had a return to Amazon & had to drive from my home in Nyssa to Caldwell (about 30 minutes) to the UPS store.I was in line for a short time & watched many people come in & out but being helped like clock work. The lady that helped me, her name was Tomi and she is fantastic. She was friendly, professional & a very good asset to your company.

Outstanding customer service. Fast and efficient

Seañ Leandanman5

I am grateful for the mindset and joyful service I experienced at this UPS Store during a very busy time.I was a little creeped out about an envelope addressed to me from me.Then I opened it and found evidence of excellent service. It would have been easier and faster for the ladies to have tossed it in the trash. Keep up the good work!

Quick and helpful. In and out within 8 minutes! Larissa and Angela were awesome!

Store opens at 10:00 - description on maps is incorrect.

The employees there are horrible! No mask, dont care about customers. I saw one lady who came in and waited for help, no one greeted her and when she finally asked for help they were rude to her and didnt seem to want to work or help her AT ALL!I watched as she grew more frustrated until she finally just said Never mind Ill go somewhere else!The employee then laughed at her and said Good, have a nice day! mockingly!I couldnt even believe it. So I just turned around and walked out right behind her. Two customers right out the door! Nice UPS!!

Very attentive upon entering location. Associate was very polite and provided me with a receipt for my drop off package. The location is well stocked and offer quite a bit of services including printing which is a huge plus.My only constructive criticism would be to freshen up the exterior view and clean up the interior including the messaging. There seems to be an overwhelming amount of COVID signs throughout that drowns out other product center signage.

They open this location at 10:00 AM

Amazing customer service!!I will always be going to this location For Business. The girl behind the counter needs a promotion and pay raise!She was absolutely flawless and phenomenal at her job! While me help with my returns she was also helping other customers, amazing multitasker and Such a big help, amazing customer service!

Horrible service. I was harassed plane and simple. I ran in to ship out some keys my friend forgot here. But i felt i better run home and box it up instead of in the bubble wrap package. I come back and immediately harassed “oh you found your own box” she says “i’m going to have to open it up” WHOA!!!! I’m infuriated I had to take an hour of my time to go somewhere else SERIOUSLY!!! I’ve done shipping and receiving for years uncalled for just ask what’s in the box. I seriously don’t know what I did to be discriminated against. I will be doing an investigation believe that

Had one experience with the storeEmploye was less that pleasant and was looking for a place to send a package after reading the reviews will go somewhere else

Thank you for being available during this pandemic to address our shipping needs.

No masks, no gloves no sanitizer on the counter. No cleaning the counter between customers. Was there the 14th of May. Two stars are for the distancing marks on the floor. These are wonderful hard working people so I was very sad to see no compliance with the law. I went straight home and showered and washed my clothes. They may think its a choice, and it is for me, I wont go back to this store.

Quick and quality service! Kathie is really helpful!

We had a box with this store before we bought our house. Today a package came there, months after we no longer had a box there. They called us to let us know there was something there. So nice of them to do that when they didnt have to. It is much appreciated. They were always very nice and pleasant whenever we were in there.

Im extremely disappointed with this store and the fact they took no precautions or care to help minimize the spread of COVID-19. Right after I went in people poured in after me, there were no space markers, none of the employees were wearing masks. No sanitizer, no sanitizing of pens that they had me touch, or counters or doors. I thought this would be easier then the post office. Not only was I wrong in that regard, but it was way more expensive too. COVID 19 is still a thing and people/businesses are acting like its not. Shame. I will be taking my business elsewhere from now on, even after this pandemic is over

Tomi was THE sweetest and friendliest person I have ever dealt with. I never give 5 stars, but because of this lady, she made a believer out of me...She taped up all three of my disheveled returns and didn’t complain or charge me for tape. Going back to her for more returns!!

A backdrop we shipped 2nd Day Air fell out of the truck in route. A great individual found it in the road and dropped it off at this UPS store. They put tape on it due to an end cap coming off, and ensured that it was sent on its way. I cant thank them enough!

Always busy, but the ladies that work there are friendly and most of the time when there is a line they ask if anyone is just dropping something off and or amazon shipping and they multitask as best the can to speed things up for others in line. Very good.

Tomi was super amazing. She answered all my questions and had the best attitude! Thank you Tomi!

The employees at this store are incredibly helpful and very kind. They go above and beyond service wise!! I really appreciate them!

Ladies at the Caldwell location are very nice help and understanding. Great to work with these ladies will visit again and refer friends and family

Seriously the BEST customer service I have received in a long time! The ladies in the store went above and beyond to help me ship my package.They were both very professional, polite, knowledgeable, and eager to help! I wont be going anywhere else for my shipping needs! Id give them 10 stars if it was an option!

I give this store a -4 Stars. On Dec.13 I had a Christmas package sent with UPS to my son in Calgary Alberta Canada. The value was $20. It was not till I got home that I realized that the clerk had put the value as $100.00 which would result in my son having to pay $45 in duty. The store was closed so I called them the next day about the mistake and I was given the number to UPS Canada to call. Called them and they told me that the store that shipped the package had to fill out a new shipping invoice. Called the store back and told them this. They took my phone number and said will call me with updates. Got no call back and I had to call the store back daily regarding this and just got the run around. Finally on Dec.22 when I called the store I was informed that the manager could never get through to anyone at the UPS Canada and my Son would just have to pay the $45 duty and then I should log a complaint and see if I could get the $45 dollors back from UPS. Two things about this that floored me was every timed I called UPS Canada I was able to get through in minutes and the Manager of this store told me to put in a complaint to UPS about her store. So a $20 gift cost for my son cost him $45 in duty and didnt even make it to him until after Christmas!

Came in with an Amazon return & the ladies at the counter were very nice & patient with me as I tried to find the return scan code on my phone.

AWESOME SERVICE! MY NUMBER 1 GO 2 PLACE FOR SHIPPING! ALL STAFF POLITE N FRIENDLY. THANK YOU FOR WONDERFUL SERVICE ITS COMPANIES LIKE YOU THAT STAY IN BUSINESS.

Stopped at the UPS Store today to ship a scope back for warranty work and the lady at the front desk told me that should couldn’t ship gun parts. Last time I checked an optic is not a gun part. After I got home I called the corporate office and asked what there policy is and they said they would ship it but it had to be next day air. If you value your 2nd amendment rights don’t give UPS a dime.

Won’t ship gun parts or optics

J.J. went the extra mile to help me find information from a package that the receiver claimed was never delivered. I didnt have a receipt and couldnt even remember which month I sent it (good grief!), and she was willing to search through records to locate the information. She found the information which allowed me to prove that the package had been delivered - and signed for! Great service!

Careful about when they say Guaranteeits a joke

No one was wearing gloves or a mask. No hand sanitizer

The people who work there know NOTHING about what can and cant be shipped. They have refused to let me send a scope back for warranty work, ship a scope as a gift to my son and a stock to my brother. None of these items have any restrictions from any law enforcement agency. I went to another UPS site and shipped them without any problem. Absolute MORONS or just idiots who hate the firearms industry

Called katie answered I ask her an easy question about most affordable shipping and she hung up then would not answer when I called back

Very nice, friendly, helpful customer service every time Ive been there

Terrible service. Will pick a new delivery option next time.Thank you.

This UPS Store is no longer here. Closed

They are always friendly and helpful every time I have been there.

Amazing service during holidays.. Thank you Alle & JJ were amazing!~!

Very helpful and friendly!

The store wont let you use your UPS Account number to ship. They refer people to UPS hub at 1324 20th Street Nampa, ID 83687 for that. That doesnt open til 3 pm.

Jennifer and Jamie are the best! Hands down best service ever!

Horrible way to treat customers....Tori sighed upon answering the phone because shed have to put me on hold for a while because she had customers in the store.. Hire more people then!

I heard the ups driver show up and waited and watched for his approach to my door figuring I needed to sign. Not only did he not even knock on my door he left my package in the middle of my driveway. I checked online and he said it was left by the door which was about 50 ft off. Only reason Im not giving one star is because nothing was damaged.

Excellent friendly service from Alle!

Terrible service and terrible preparation as UPS Store you shouldnt be running out of toner for almost a month and then lying to you customer saying that whatever was sent will print out

My mistake they are slammed

Always friendly and quick with my packages