Nice store. Not happy with warranty policy of the place. Had luggage which I thought was purchased within 5 years (I registered for the warranty 4 years ago - only fact I have). Luggage had broken handle, zipper, wheel. They took the luggage saying they would repair at store if possible. Then they sent to service center (likely not having parts). Then service center sent me a bill for $132!! Went back and forth with the service center and they said bluntly that if I didn’t have the receipt, then I would have to pay the full amount. I’m very disappointed in their cheap warranty policy and would never buy Tumi again. Luxury luggage that nickels and dimes you when their products fail.

Morgan runs a tight ship over in Burlington, exceptional service and great taste, always above and beyond service. Highly reccommend

GREAT CUSTOMER SERVICE, LOVE THEIR LUGGAGE

Exceptional service!