Very unhappy with delivery service and find it impossible to talk to someone to resolve. I checked my bank account and to my surprise I find 3 pending charges from Fred Meyer. I do not like that you dont get the receipt from shopping; when I asked to see the paper receipt, the delivery driver couldnt find it. I received an email saying the actual cost was $229 (which included a delivery charge). Waiting to see if am going to get refunded the difference between the $277 my account being charged and the actual $229 it cost. Then to my surprise there are additional Fred Meyer charges for $18.56 and .80 cents. I called Fred Meyer and no one could help and they referred me to a Kroger number. Called 3 times, once was disconnected and then when I reached someone was told they couldnt help me without a case number. It will be Fred Meyers problem when I dispute the charges with my bank. So sad, my first experience was exceptional but this second a mess and I will not only not use the delivery option but will no longer shop at Fred Meyer.

I worked up a shopping list for items I wanted for pickup. When I went to checkout, I was shown a long list of items that werent available and was given the option of taking substitute items.When I took the next step in ordering, I was told pickup schedules were not available for that day or for any day in the foreseeable future.I sent an email to the Contact Us address to complain and to ask for help; I received am auto- response that said I would get a response within 48 hours. That was 5 days ago and I still havent heard from them.