Cant say enough about the superior customer service we recently received from Flow Volvo Burlington. Working with Mike, Jessica and Pam was the best experience Ive ever had in purchasing a car. All worked hard to answer every question we had and to make sure we were satisfied. Pam was waiting to greet us when we arrived, walked us through every feature that our car offered and even helped us set up the personal features! Pam made the process fun and informative - we laughed the whole time and she even stayed late to make sure she had explained everything!!!!!! Cant recommend this dealership enough. if you want a great, no hassle experience when buying a car, reach out to Flow Burlington.

Volvo Cars of Burlington goes above and beyond to care for their clients. We purchased a new Volvo for our aging parents as we wanted something safe, sound, and reliable for them to drive. From sales to service, everything has been top notch. The valet service means we don’t have to worry about them missing a service because they are unable to drive. Our car was picked up and returned without a hitch and the driver was the kindest soul ever. Thank you for giving us such peace of mind!

Pam and Jessica helped me buy my dream car and it was an amazing journey! Cant recommend them, or VCB more. Amazing experience. Thrilled. 6 stars.

We don’t live in Burlington, but we drive almost two hours one way to go to Flow Volvo when we are getting a new car. Everyone there is great, but the superstar is Pam McGann. She is knowledgeable, friendly, funny and never pushy. We can tell her what we are looking for and what price range and she always manages to make it happen. Service doesn’t end there. I’ve called her with rather odd questions in the following months and she always helps and knows the answer. I can’t say enough terrific things about her…she is truly a gem and makes car buying fun!!

My experience at this dealership was a colossal waste of time. I test drove the Certified Pre Owned vehicle I was interested on my first visit. The car had a 1 year bumper-to-bumper warranty according to two sales people. I asked them to clarify if that meant 12 months from day I purchase the car and they confirmed. The following day I spoke with the salesperson on the phone and agreed on the full asking price. I drove 45 minutes to sign the paperwork and after another salesperson said the warranty runs for “roughly” 12 months I pressed him to give me an exact date. To my surprise I found out that the warranty expires after 7 months. They were not willing to reduce the price or to extend the warranty to the promised term, which is a classic bait and switch tactic from my point of view. On top of that Jessica the sales manager was lacking basic customer service skills and was borderline rude, so I decided against the purchase. I am very disappointed and would NEVER waste my time at this dealership again or recommend them to anyone I know.

Possibly the best car buying experience I have ever had, and I buy a lot of cars! The team at Flow was amazing! Woody, Jessica and Dray were great to work with! Great deal and a fair trade! Super easy! Highly recommended!

I shopped for a Volvo for a couple of weeks and visited a couple of dealerships. I was very disappointed with the customer service until I found Volvo Burlington - what a difference! Everyone was helpful, knowledgeable, friendly and willing to go the extra mile to help me. Pam M. was amazing! She is super knowledgeable when it comes to Volvo cars and she gave me a quick review of all the “tricks” of my new car! I would recommend this dealership to everyone!!

The best experience in buying a vehicle. Very fair and patient.Service department amazing.They go above and beyond to take care of any needs to ensure customer satisfaction.Jada is so knowable, considerate and kind..

Throughout my buying experience, I found the team exceedingly professional, attentive, accommodating and kind. Lex quickly recognized my preference for communicating by text message, and we rarely communicated in any other way. When they didn’t have my precise vehicle in stock, he helped me to customize a new build — within my budget.As my custom car made its way to Burlington, Dray kept me informed (via text) at each step. He then coordinated a smooth pickup and ensured I felt comfortable with all operating functions and maintenance responsibilities. A few days later, his courtesy check-in included a photo with Santa at the dealership.When it came to the paperwork, Jessica kept the process simple and my confidence high.Thanks to the extraordinary efforts of Lex, Dray, Jessica and their friendly colleagues, I’m a new member of the Volvo family and look forward to remaining safely in their capable hands.(The “Nutt Edition” XC40 is pretty fabulous, too.)

My car buying experience was pretty grate, extremely satisfied.

Every single aspect of this experience exceeded my expectations. Ive purchased many vehicles in the past, to include, two Volvos; I can honestly say this was the most stress free purchase Ive ever dealt with. I was VERY impressed by the sales manager, the sales staff, the internet sales rep; everyone! I was treated like a valuable client. Attention to detail, responsiveness, the overall treatment I received when I visited the dealership made me feel like they valued my business, and they immediately EARNED my business. I am in love with my car. :)

False advertising on Edmunds with deceptive pricing.

I want to formally and sincerely express my gratitude for the amazing work you did with selling my car to me Pam. Thanks to you; I am a proud owner of a S60 T5.Your patience, understanding and attentiveness to detail are impressive and shows exceptional discipline and dedication to Flow.I rate my recent experience at Flow Volvo 5 Stars!!! This was a very smooth process from beginning to end. I give all praises to Pam McGann. She was a true professional, but made it a fun experience. Pam put my fears to ease. She wasn’t pushy at all. You can tell she’s a very seasoned employee because her knowledge of Volvo is impeccable!Finally, this would not have been possible without the help of finance manager (Brooks Powell) for his assistance. He patiently explained everything before I signed on all the dotted line(s).As you can see, I was very impressed with this Flow Dealership in Burlington. I am so happy that I chose them. I strongly recommend that you go and see Pam McGann at Flow Volvo today!!!!

Am Very Grateful To Ryan Hester, Master Volvo Tech for Promptly Helping Me With A Drivers Side Window Issue, That Happened Late Friday Afternoon. I Was Thinking While Driving Over To Dealership, There Is No Telling What Is Going To Be Involved In This & There’s No Way They Will Be Able To Deal With This Late On A Friday Afternoon...I Was Wrong. Ryan Was Able To Straighten Out The Metal Track & Only Had To Purchase Two Plastic Support Pieces For $17.I Really Appreciate Him Handling The Problem Late In The Day On A Friday Afternoon & In Such An Efficient Way. My Vehicle Is Far From New...It’s A 2001 V70 Wagon XC, yet Ryan & Service Dept. Staff Treated Me & My Vehicle, As If I Had Just Purchased A New One.I Will Certainly Give Great Thought To Purchasing A Newer One From Them In The Near Future Based On Their Their Level Of Courtesy & Helpfulness.Thank You

My first new car and I am in love! Dray and the staff were super helpful and have followed up after to check in with us. Purchasing a car is stressful regularly but we were nervous about purchase during a pandemic - all of our fears were put to rest - the staff was cautious, safe, and masked. Highly recommend Flow Volvo of Burlington!

I’ve purchased many vehicles over the years and never before have I experienced the Level of individual customer service that I did at Burlington Volvo. Pam was incredible and accommodating even to the point of waiting with me for 2+ weeks while another dealership held me hostage regarding releasing my paperwork so I could trade the vehicle I had just purchased from them. I will return to Pam and Burlington Volvo when I next am in the market to purchase a vehicle, even if I move out of the area. Highly highly recommended!!!

Dray and Volvo of Burlington made the car buying experience very stress free. I knew what I was looking for and Dray was accommodating and helpful through the whole process. The entire experience was pleasant, I am happy with my new XC60! The trip from Winston to Burlington was well worth it! Thank you, Dray!

Would not take my car anyplace else for service. Not only is the service department thorough and on top of everything my car requires but the customer service is above any service that I have every received. Len, in the service department deserves an acknowledgment for going out of his way to provide excellent customer service. Thank you!

Flow Volvo of Burlington, NC is consistently a great dealership. They work with you giving you the best deal on a car and trade in if you have one. All the employees there are great from Dray Daiber to John the service manager. They go above and beyond to help you in whatever you want. I would highly recommend going to this dealership! They are the best and my husband and I would not go anywhere else.

Dropped off car and taken to work in less time than expected. Car ready before expected and price less than expected! Friendly and knowledgeable staff who also found an issue I only suspected was there. Great job Flow!

I purchased a new Volvo S60 today at Flow Volvo in Burlington NC. My experience there was exemplary. No games and all upfront pricing. My Salesperson Dray was outstanding. He took the time to explain everything about the car. I was very IMPRESSED... His drive for customer satisfaction was very high. Excellent Dealer to go to.THEY TREAT YOU WITH RESPECT...LOVE MY NEW CAR...

Ive been a customer of the service department at Volvo Cars of Burlington, for about a year. I have had zero concerns or quibbles of any sort, across multiple visits. Instead, it has been a very pleasant - and pleasing - experience, in terms of technical performance and interactions with service staff. Len, the service manager, in particular, has been a dependable point of contact - we appreciate the attention.

I had the best car buying experience at FLOW. Both Pam and Jessica were beyond exceptional to work with. Pam was extremely knowledgeable about my XC90 and so inviting and easy to talk to. Jessica helped me get my payment exactly where I wanted it to be. I felt like knew both of these ladies my whole life. My time at the dealership on the day of pickup was very minimal. I couldnt have asked for a better team to help me in the purchase of my new car. I would recommend FLOW to anyone looking to purchase.

Len is always super helpful and responsive! I love the text feature with the service dept. Gives me time updates and answers my questions fast!

Finally found the truck I needed! Customer Service was A+! If you go here to buy your vehicle make sure you ask for Lori! Super nice and went out of her way to make the deal happen! Thank you!

Thanks to the amazing service department for their kindness and quick service. Len Redd was very knowledgeable and answered all my questions!! Great experience at Flow.

My wife and I drove from Durham to shop for a car and Pam McGann could not have made the car selection process more pleasurable and fun. There was also a new employee, Quinton, who tagged along and I was impressed with his eagerness to ask very appropriate questions on my car selection. The experience we had with Jessica, the business administrator was also most pleasant. She conducted the business end of the purchase with professionalism and was exception to explain the process for selecting additional options and warranties. My wife and I came away elated with the experience at FLOW VOLVO of Burlington. With the Volvo brand the manufacturer and additional warranties from FLOW services, we felt assured that we made the right purchase from the right dealer, or our new favorite dealer. Lynn & Audrey, Durham

Just purchased a 2019 XC60 - great experience. It took a few weeks for my wife to decide which car (make and model) she wanted. The mgr. and sales person were great to deal with. The overall experience was pleasant and not pressured. In the end we got what we wanted for a good price.

I recently visited this dealership where Jason was my salesperson. He was great to work with and a wonderful car salesman. However, communication with management is absolutely horrible!! Management should really do a better job with communicating to their staff and customers! Due to the lack of communication, I regret ever visiting this location. If you do shop here, make sure you shop with Jason.

Flow Auto in Burlington is simply fabulous – no other word would do. Len Redd is the friendliest, most helpful service adviser I have ever had the pleasure of leaving my Volvo with and picking it up from. I’ve talked with some of Len’s technicians, too. I wish I’d gotten (or could remember) the name of the young man yesterday, he so thoroughly and clearly and reassuringly briefed me on his findings with regard to the remote key locking problem that had prompted my visit to Burlington. Flow Auto also has the most comfortable, best appointed customer lounge around. Its dark roasted coffee is my hot beverage of choice.

Returned to Flow Volvo today for the first service on my CPO XC60 that I purchased in July.. Service personnel were professional, personable and informative. The service performed was thorough and completed within the estimated time frame. Waiting area was clean and comfortable. I would highly recommend Flow Volvo of Burlington. Pam (in July), John and Lenn (today) are easy to talk to and work with.

Dray is a great salesperson. Other dealers weren’t interested in making a deal , but Dray at Flow was.Superb customer service !

Have been going to this dealership for years - sales and service are consistently top notch.

Purchased my second Volvo form this dealer. First purchase came from Volvo of the Triad. Volvo of Burlington was so easy to work with. No pressure or harassment sales pitch. My car salesman Ian Gray went above and beyond to make sure I was completely happy with my purchase. I drove from Charlotte to Burlington to take a look at the car, then bought the car 2 weeks later. Ian made the process easy and stress free. I would definitely but from them again.

Flow Volvo has exceptional service (ask for Stephen, hes top notch) and sales support (Danny Dickens delivers!). He helped get me out of a horrible lease set-up by Volvo of Cary - who I do NOT recommend for sales or service, it is definitely worth the drive to Burlington. Everyone Ive interacted with at Flow Volvo to date has been responsive, personable and helpful. They take good care of their customers. Oh, and the car is pretty fabulous too!

Nice, knowledgeable and non pushy sales people. Pricing was transparent and the whole process was made very easy. Dray and Jason helped us and they were very knowledgeable and helpful. I highly recommend this dealership.

The best customer service, hands down! Len in the service office and the Ryan in the service bay were great. Both answering any and every question at drop off. Even when I picked up my car on the VW side, Dray (purchased two cars from now) waved and said hello and remembered my name. Just nice, friendly, helpful people.

Every time that I service my car at Burlington flow Volvo, the experience is above and beyond my expectation! The service team is helpful and willing to do whatever it takes to make my experience wonderful!

Hello all. Well which salesman can you trust to watch out for you and which new car dealer can you trust? My wife and I have learned over these past years that it is prudent to look to Dray for the best in Sales and John for the best in Service. Flow in Burlington, NC has it all. Over these many years we’ve bought a VW, several Subaru’s and three Volvo’s. All excellent. For comfort and luxury Volvo has it all. We bought a 2020 XC60 Momentum this past New Years Eve. We left the dealership at 8:30pm and everyone there was simply excellent. We’ve owned cars for half a century. Flow Burlington is the best of the best. Call Dray for all your auto needs!

Very attentive, professional and courteous staff. Great waiting areas with coffee, water, snacks, computers and more. Overall, the experience of my last visit was pleasant.

The customer service is exceptional. Thank you to the service team for all you do for your customers.

The best customer service, period. Flow was easy to deal with, they were transparent on pricing and negotiation. They werent annoying with phone calls or anything. Recently serviced the car there too and that was pleasantly easy. Just scheduled online, went there, service was fast, and transparent again. Just all around a pleasant dealership.

Very satisfied customer from Volvo Burlington. I buy new cars about every 2 years and this has been the best car buying experience ever. Highly recommend to buy your next Volvo from this dealership. Dray my salesman also did a great job. Love my new Volvo XC90 T8

Great dealership, fast and efficient, no nonsense negotiation. Highly recommend contacting them for your Volvo purchase needs. Dray was great in walking through the entire process.

As advertised on internet. Very professional. Salesman (Dray) was a pleasure to deal with. Buy here and u will be happy.

We recently purchased a new 2019 XC90 from Flow Volvo in Burlington, NC. I have always hated the whole car shopping scene. We test drove a similar Volvo in Charlotte where we live and began negotiating with them on a price and a trade in value for my vehicle. This was exceedingly painful as there didnt appear to be any one person who could say yes or no, with all of my questions and counteroffers having to go to another man behind a curtain. After asking a question of one of this dealerships representatives, I was told like all red blooded Americans, I really dont like to work very hard. Your question would cause me to have to do some work. The question I asked? I only asked for a copy of the window stickers for the two vehicles they had that I was interested in buying to be able to see and compare the options between them before making a decision. During this time I was made aware of Flow Volvo in Burlington, NC which was about a two hour drive from my home in Charlotte. They answered my questions, agreed to my price and trade in value all over the phone and I was able to get in and out of their store in less than two hours with the vehicle I wanted and at the price I needed. Edgar and Lex were easy to work with, but I have to have a special call out to Dray Daiber. He was attentive without being pushy. He was very genuine and a true delight to work with. Thank you Flow and thank you Dray!

I have purchased many vehicles over the last 30 years and I have never had a better experience than at Flow Volvo. Lexx and Jason were extremely professional, patient, fair, honest and spent a lot of time with us explaining the vehicles features, warranty. There were no high pressure sales tactics rather they clearly view the experience as establishing a relationship with their customers which they hope will be longstanding. They introduced us to the service team and went well beyond and above what I ever expected. In addition, I checked every other Volvo dealer in North Carolina and visited some. I negotiated prices with 5 and Flow beat all prices of other dealers. In sum, it was an amazing experience and I would highly, highly recommend them.

Always a great experience with the service team at Volvo Cars Burlington. If something is not a 100% up to their standard with your service visit, they fix it right away no questions asked.

Great customer services, Dray was really helpful.

My service rep was Len and he was very helpful, friendly and knowledgeable. He explained the issues I was having with my tires and how to correct the problem.

Pam, Pam, Paaaaaaammm!!!! Pam is a truly amazing consultant She took the time to LISTEN to what I was looking for , and delivered that exact vehicle and experience. Pam, Lex, and Jessica were all amazing from beginning to end. This was hands down the BEST car buying experience that I have ever had, and Flow now has a customer for life!!!

We received exceptional customer service concerning our visit. Valet service was such a PLUS! Would highly recommend their service department. Very very pleased.

This is the first car Ive owned when I actually look forward to my service appointments.My entire experience from the moment I drive into the service receiving area, speak with my service manager, and pick up my clean car when its ready, reinforces my thought that I want to remain in the Volvo family forever!

Len and the crew at Flow Volvo once again exceeded my expectations. Car runs and looks great. Cant say enough good things abut them.

Great attention to our needs...and pricing! Very happy to work with a local dealership.

I’ve been a long-time service customer at Volvo Cars Burlington and recently purchased a XC90 with the assistance of sales consultant, Pam McGann. Pam made the purchase experience a true pleasure! She is knowledgeable, attentive, friendly, and understands the importance of excellent customer service. When it comes to service, I’ve worked with service advisor Len Redd for a number of years when having my first XC90 serviced. The experience with Len has also been nothing short of excellent! If you are looking for a Volvo dealer that is the gold standard for sales and service, look no further! Volvo Cars Burlington has consistently exceeded my expectations. I could not think of any other dealership I’d rather use for my purchase and service needs. Thanks Pam and Len for your commitment to great customer service!

We purchased our new Volvo from Volvo Cars Burlington and they beat other dealers all across N.C. Their customer service is the best I have experienced and working with Pam McGann was a dream. We will definitely be a repeat customer.

I went to a Volvo dealership in Greensboro and couldn’t get the deal or car I wanted. The sales manager acted as if he didn’t care if I bought a car from them. So I went online and found my 2019 XC90 in the color and model I wanted. I let them know my OTD price and they met me where I was. Every situation was made right and got a wonderful car at a fair price. Please see Pam who is amazing. I will continue to do business with them. Worth the drive definitely!!

Excellent experience, from an excellent team. This is a A+ dealership. Buying a new car? Ask for Dray!

Great deal. Great Sales assistance, Very courteous. Very Efficient. From arrival to departure with new car was 2 1/2 hours. I have spent entire days buying a car.

Flow did a wonderful job replacing the rotors and pads on my 2017 Volvo. I would highly recommend them for any mechanical work needed.

What a great experience! Just purchased a new XC90 and both Pam and Lex excellent to work with when determining pricing, trade-in, service, financing, etc. I highly recommend Volvo Cars Burlington if youre looking to purchase a Volvo!

Clean and modern waiting room. Professional and cordial service staff. Excellent!

Just traded for a 2019 XC 60, and as always, was so grateful that Pam McGann is my Salesperson. Pams knowledge of all the models and all things Volvo makes every transaction I have ever had with her a true pleasure. She is knowledgeable, patient, and will get you in the car thats right for your. Lex (Sales Manager), is also a pleasure to work with. He and Pam got the numbers right for me, Pam got me in a wonderful XC 60, and we very quickly made a deal. I am an extremely satisfied, brand new Flow Volvo customer.

I just purchased my second Volvo in three years from Flow Volvo Burlington. Im a repeat customer for a reason. By far the best car buying experience. Dray Daiber is best in class when I comes to sales consultants. he works to make the customer happy and confident that th are getting the best deal on the car they want.

Amazing, knowledgeable staff, they took care of us very well and made the car buying experience relatively painless!

My first time going there because a Volvo with my daughters first car and Shawn was an excellent help they fix the problem within minutes they will continue to get our business

Great experience, friendly staff!Will shop here again !

Excellent customer service. Friendly, professional and efficient. Great business and best dealership on this planet!

The service department is great!! Always on time, honest, and detail everything they are doing and why.

Being from out of town the chance of my coming back is slim but they treated me like a returning valued customer. I would recommend them to anyone that asks.

Dray Daiber was superb in explaining everything and anticipating my questions and needs. He is an exceptional salesperson--honest and very unassuming.

Had a pleasant time helping my friend get a new car at Flow Subaru/Volkswagen/Volvo of Burlington, but when we spoke to the finance manager, Betty Davis, she was very pushy (which was expected), but became very rude and started to become hostile when I was giving advice to my friend and threatened to kick me out. Her Behavior was very unprofessional and ruined our whole experience

Great service at Flow Volvo in Burlington. Super friendly staff.

Get service on my 2011 Volvo C70. Very friendly and courteous service personal. Also, the service was performed in a timely manner.

Excellent customer service always!!

I was inside there in the Volvo showroom for over 15 min today and nobody helped me. I then walled around inside a bit and then went outside for another 10 minutes. Then drove very slowly through the pre-owned vehicles. ...nobody...I did later return with my wife and stopped to look at one car outside together. We got out of our car and walked around that car for a couple minutes and low and behold a service man (mgr?) Came out and offered to get someone for me. We did not have time for that on this trip.Our first visit.

We’ve purchased 3 Volvo’s from Flow over the last 5 yrs., and have been impressed with how easy and professional it has been. Each purchase we have worked with Dray Daiber, who is extremely easy to work with and makes the processs seamless. Our most recent purchase of a 2019 XC90 was literally done over the phone after taking a test drive earlier in the day. By the time we got back to the dealership to pick up the car, all the paperwork was done and all we needed to do was sign and drive. We also are happy with the service provided on our other Volvos, as John Brinson and his team always provide a loaner for us to drive, even bringing it to our offices to pick up the car and return and pick up the loaner once the service is done. My wife and I are very pleased!

Great experience in trading and buying a used car at Flow Burlington.

This dealership gives you prompt and courteous service every time!

A very professional staff great service and very friendly would recommend it to everyone...

I received excellent service at Flow Volvo in Burlington. I highly recommend Flow to my family and friends.

We were extremely pleased with every aspect of our purchase at Flow Volvo in Burlington.

Absolute best customer service ever!

Great sales and service at Flow.

Great customer service!

Repairs appear to be well done, car is clean

Had my mechanic check out a used car, found a bad turbo and a couple of other issues. Thats when the sales manager accused me of scratching the twelve year old car. I will not return.

Too much walking poor design

Excellent service

Thanks Len and Jada !

Great staff!! Honestly!!!

Easy to work with