I am amazed with the remarkable customer service provided by the management staff and the associates. On one of the hottest days the staff came out to my vehicle to inspect my battery in my alternator. They discovered I needed a new battery. One of the managers actually replaced the battery for me?! Is this real?! I was absolutely blown away by this! My hands remained clean while the manager of the store got his hands dirty…. wow, amazing! Thank God for AutoZone and their staff! 🙏🏼

I was absolutely disappointed with the service experiences I had with them today. I ordered some things online & others were in store pickup. I picked up my things yesterday, with no problem & great service. Happened to be people that I have delt with for years. Today, however, I needed to exchange a part that was incorrect. I called this morning when I realized the part was incorrect, a lady manager said, no problem, I can have it here for you today at 5:00 & well do an even exchange. I got there at 5:00, delt with this lady manager, whom then proceeded to train someone during my transaction. She had him to do a refund to my card that I made the purchase with, not an even exchange, like I was told. Fine. I got home & said part was wrong again. I went back, delt with this same lady manager, whom then said she ordered the wrong part & wouldnt be able to get it until tomorrow at 5:00. Literally, told me to call another auto parts store, which I did & gave me a part number for them to cross reference. Luckily for me, they had the part & low & behold it was the correct part. She then, again, credited my card the amount for said part. Now I have $138.76 waiting to be processed back into my account, said it could take up to 72 hours. This to me is not acceptable. If I have to go somewhere else in the end, to get my parts, I may as well go there period. Thats just the beginning, of the loss, of my money.

Walk-ins should be their priority not the ones calling. They spend so much time talking to someone that calls asking for something that they totally forget about walk ins! Most of the time theres like 6 or more people waiting in line and the guys working here just spending so much time talking to someone on the phone. Autozone needs to pay better and hire someone that does the job fast and not picking up call after call and ignoring people waiting in line to pay!

Very helpful.

Did not care for the employees attitude that was helping me

Not in the best or safest area but the staff are always helpful and polite. Have purchased car batteries there and have had no problems. If the City of Burlington would clean up the area it would make the shopping center/plaza feel safer to visit. I will not go there when it is dark but will got during the day hours. The AutoZone has been there for years and its a nice store on the inside.

My only place to get parts for to get parts all my parts thanks you.

Its kind of weird that they dont have certain parts for your vehicle I dont know why they wouldnt have certain parts for your vehicle especially when it comes to your steering or suspension they need to start sharing stuff that they say they dont carry because of I dont know what reason Beyond me I dont understand youre an auto parts do you should carry everything that a car needs

This is hands down the best parts store in town. Ive been in the car business for 25 years and havent found a store with better management or a better staff. They are courteous, knowledgeable, patient, and quick.

The guys were very helpful and they work together and work very hard and they are very professional with the customers and very patient with them

Greeted on task....Helped with the items i needed.Great performance of customer service.Thank you

I can always count on them to have my parts

ITS ALL GOOD GOOD PARTS SERVICE CAN GET MOST PARTS WITH NO TROUBLE FRIENDLY TEAM MEMBERS AND GOOD PARTS DELIVERY SERVICE A GREAT PLACE TO WORK

Great people great service.

Very helpful staff, they make sure you go home with all the right stuff.

Best customer service around. My family and I were stranded, Carmichael spent an hour figuring out what was wrong with our car, no cost, just a friendly face. If youre around and in need swing by this place!

Always happy to help or send you somewhere that can.

Great customer service and they know their stuff

Nice variety of products.

Great service here bought several time from here

Fast service and good prices

Good service and helpful

Is my favorite autoparts

The people were very helpful

Need to hire people that give you the correct parts over price and bad service

Excellent thanks

They dont have a clue what they are selling, first thing in service is knowing what you sell. Never return customer here.

Not a fan of AutoZone, but some items i WILL purchase here.

Great staff!!

Very fast and informative

Gets me right every time.

Great service!!!Imer is awesome!!!

Very helpful

Love it

It was meh

Helpful

Agree

👍👍👍👍

They put a liquid in my truck that did not go where they put it and you give me cheap Laverda deven to know about maintenance of cars

Very good.

Very kind the person who attended me

Buhena attention

They are kind