Good selection. Staff is lax on COVID mask wearing.

I ordered a bandsaw online and did a pickup at this store. The bandsaw was ready when I arrived, loaded quickly, smooth experience.When I got it home, after unpacking it turned out that some genius that packed up the crate thought this saw only needed 3 of the 4 wheels. I called the store and talked to the manager about getting another wheel. I was really just expecting to get a wheel in the next couple of days mailed to me, I could have gotten by with it on the floor. The manager actually went to another machine, figured out by part number that it was a match for my saw, and personally delivered it to me almost an hour away. I also mentioned that the blade that comes with this saw is a piece of junk and failed in the first 10 minutes. He brought me a new blade at no cost as well. I dont think you could ask for better customer service.This is why Ive shopped with this company since the old Northern Hydraulics days.

They always take really good care me and promptly answer all of my questions.

My customer service experience here was not the best on 3-22-21. I asked several times for assistance while being looked over and never receiving assistance. However, new customers coming into the store recieved immediate attention. Unfortunately, the only explanation I could gather was that Im an African-American seeking assistance. We have to become a better nation and get a handle on this racial divide. From corporate to sole proprietors please screen your staff properly as well as follow up. Never make the mistake of focusing on PROFIT over CUSTOMER no matter the color of their skin. Where there is NO CUSTOMER there is NO PROFIT!

Went there to buy a chainsaw at first it seemed they where sold out after talking with a rep i was informed they had over 40 in the back there just not on display. I proceeded to by the chainsaw i was looking for. The store has to build the saw and start it in store before they sell it to you this lead me to waiting around while doing so i started talking to a guy that was buying a 700$ saw. He had been wait about 45 minutes then he just said screw it and left. I was waiting on the saw for about 30 minutes and i seen the rep i talk to about the saw he said its being built now about 30 minutes later i went to the front of the store an asked the cashier about the saw she got on the radio and asked him about the saw and he said i been on phone call with customers ect ect turns out he lied and never even got the saw off the shelf. In the end i sat there waiting an hour+ i just told the cashier i was not waiting longer an left. Props to the cashier tho after she found out the situation she tried to go build the saw herself but the guy responsible for it would not let her. I will never go there to buy equipment again within an hour of me being the i and another customer walked out with them lossing over 1000$ in potential sales.

I have always had very good customer service and help with anything I needed. Ace # 1

Staff at Burlington NC store was very helpful. I live 24 miles from the store, they confirmed they had a Milwaukee cordless chain saw in stock, set it aside, I bought it. Used the saw. FANTASTIC! Better than my Stihl. Now Im purchasing an extra HD12 battery, with a gift card. Online service helped me do that. Having the aforementioned battery delivered to my door, no shipping fee, no drive to Burlington. Great service. Looked up the business online, discovered its a family operated business operated out of the Milwaukee. Would return again. The Burlington, NC store is amazing. Glad to discover it.

I went there for wheels for my yard wagon. Didnt have exactly what I was looking for but had something that worked. One caution. The price I paid was not what was on the shelf. Someone moved the merchandise or it was put on the wrong shelf by the stocker. Be prepared to either be surprised or disappointed. Either way they give a good value and have a wide selection.

I found the oxygen sensor removal socket I needed at the price I wanted to pay. I searched for hours and then I checked out Northern Tool and the they had it in the store. NICE!

Bought the warranty and they will not honor it. Dont buy anything from them and dont buy a warranty! Id give a neg star if allowed.

Has an interesting selection but customer service can be lacking. It does seem to have improved somewhat though.

This was my first time at Northern tool. Someone came up to me and asked how they could assist me. I told them what I needed and I was in and out in about 2-3 minutes. Ive never had this good service! Easy access and parking for people with disabilities.

This is the worst checkout page Ive used in over 20 yrs of using the internet. Being an IT person with 45 yrs experience, it looks like it was designed as the first project for a first grader in Sri Lanka.

Ms. Kayla is the best ⭐⭐⭐⭐⭐+.Thank you for your service and I appreciate it!Northern Tool Burlington is the best.

Very helpful and knowledgeable staff. Well stopped store. Everything very clean. a little difficult to get to but once you figure it out it is worth the trip.

Northern tool has always been a great place to shop for equipment, tools and accessories. They dont have everything, but they have a lot that other stores dont. I try to take advantage of the mailed coupons.

Curbside pickup went smoothly. The instructions in the email were accurate and staff brought out my item in a timely fashion.

Excellent customer service and staff. Always helpful, always personable.

Great customer service!! Answered all the questions I had about the product I was looking at. Very helpful.

Very good food great service.

Great customer service. Friendly staff. Easy returns when needed!

Nice price on boots and work shirts..

I purchased a heavy item, and was so thankful that they had curbside service. I believe that even if curbside service wasnt offered, they would still have kindly took it to my car. Nice folks.

This is a very Good Store People are very Friendly. Treated like Family. Always Knowledgeable People at Work

The store is clean and laid out with shelved items easy to access, but the store personnel are what makes this store different / better. Very helpful and attentive employees.

Was unsure of what was on sale . Was unsure about advertised discounts . Was a big drama at door . They had a shop lifter , that turned into a violent conversation and fight .

Well stocked, and the service personnel are more attentive to offering assistance to we the customer, than some of the other stores, that I have visited.

This is my second visit to this location in a week. Live in Greensboro but this is a convenient location when Im on the road. I couldnt have been anymore pleased then my visit here. I had the pleasure of meeting the manager whom help me with my purchases. Shes very knowledgeable about the area in which I was visiting this location for today. Pressure washers and accessories. She was hands on and pleasant. I would drive from Greensboro to this location for anything I need. One is bc the cashiers and management seem to be all about customer service. I didnt even care about the prices bc of the service. I must say I really felt special on both of my visits. The first visit was about 10 minutes before closing. They wanted to get out on time but still manned the take care of my needs quickly. I must say thanks to the cashier and manager that helped me. Both were ladies and I was pleased....

A little difficulty establishing account but once done order placed easily.. may upgrade rating when order delivered as promised.

No sales associate available for a long time, had to have girl at register call someone from out back.

This particular Northern store is always a pleasure to shop at. They have a lot of items in stock and on the shelves, a helpful staff, and its always clean.

Helpful and friendly staff is why I shop at this store frequently. Every visit Ive had has been a pleasant one.

Good prices on good tools. Friendly service too.

Industrial tool supply store that has just about everything you need to complete your work projects.

Great customer service.

Quality equipment, quick delivery, and easy online shopping.

Great selection, good prices

My Husband lov this place

Great service.

This business will gladly take your money online and then not ship for over a month without contacting you. I have contacted the local store where my order was supposed to be shipped and was assured that they would contact me and leave a message when my order arrived. Very poor customer experience.

You can never have enough tools

Had exactly what I was looking for. May replace Harbor Freight as my place for tools if the prices are close. Just wish one was in Asheboro, NC.

Helpful

They had what I was looking for, and were very helpful.

You can get the same stuff at tractor supply cheaper . Over priced

Usually I like this store...today...not impressed...stock was out on several things that I needed, had to go to Amazon...looked like new employees.. spent an hour in the store, no one ever asked if I needed help, they were on the phone.... actually did see one employee that barreled through the isle that I was on, causing my nephew and I to have to move quickly....no common courtesy of excuse me, no eye contact...rude. Finally made it to the register to check out.....no one was there for what seemed like five minutes. Three stars because I like Northern Tool....three stars because the service today was not good.

Had the parts I needed as well as assistance with recieving a gift card for my purchase

Great group of folks. Retail and tool equipment is a tough business. These folks are always friendly and fair to me. And the repair shop in the back , the best . They have fixed and maintained everything I have brought them.

Found exactly what we wanted very quickly, plus it was on sale.

Computer said it had the product that I needed, but when I got there they said they didnt carry it. They need to upgrade whether or not if they carry a product.

I purchased a horizontal band saw here. Some issues arose when they assembled it but the manager corrected them to my satisfaction. He walked me through the steps on operating the machine. I found his attitude professional and genuinely sincere.

Service SUCKS! Watched two employees in the aisles leave one employee struggling alone to keep up with the endless line of customers at the register. Waited in line to ask the cashier about picking up a ship-to-store order, and she called for it using her radio. Fifteen minutes later and still nothing, so she calls for the order again. After forty minutes of waiting patiently, one of the men asked if I had been helped, and I told him I was waiting over a half hour for someone to bring my order out front. He walked to the back and got it in less than 2 minutes, asked me to sign for it and said I was good to go. No apology for the wait or horrible service, nothing. Really surprising considering he was wearing an Assistant Manager tag. I simple sorry for your wait would have gone a long way. I dont often shop here and will NEVER shop here again!!!

When I placed a pick up order very friendly on phone but when went to pick. One work I looked at and said wanted to inspect before we left as we drove 55 minutes to get here. He looked at me and said good luck finally he cut the straps and walked off but another worker came over with a cutter and helped get it out of box. I will go to another store again if need anything else

Very helpful and friendly employees

Fast service, very friendly and knowledgeable employees.

Great store, good selection

Always helpful and usually affordable stuff. Getting the emails can be annoying but VERY beneficial! Every time I make a purchase, I get Free Items and good discounts.

Outstanding customer service with a very knowledgeable staff

I always find the service to be excellent when I am at this location.

Had a huge problem with my pressure washer this morning just as a new account was starting. Tim, the store manager had me in and out with an easy fix in 15 minutes. I wont go anywhere else.

The store does it seem to have the supply in stock of the other stores but it has a very friendly staff so it kind of makes up for it if you’re just needing something quickly or a small replacement tool it’s a great place to go

Found just what I was looking for! Great price

Service n prices were excellent.staff was 1st class stellar attitudes

It was a great experience. My sales asscoiate Tabitha Williams was very helpful and knowledgeable. She had an answer for every question that i had. I will definately be back.

Horrible staffing, very rude people. Will not go to this Northern Tool any longer.. will go to another branch that has better people working there.. There is a very good reason why there are no customers there.. Horrible..!

If store is out of stock I always get the same story 7-10 days. Store attitude seems as your bothering them when a question is asked. And do not attempt to go inside the store within 15 minutes of closing, they will make sure you know the closing time in a rude way. Also, cannot order online then pick-up in store same day, even store stock items guess what.... 7-10 days. I really do not understand how this store stays open! A true reflection on management or lack of!

I dont understand why you are not requiring mask while in the store customers and workers , It was announced that all Greensboro City workers would wear mask why dont you care for the health of all

Always great help!

Managers and staff very helpful

Very friendly and helpful and thay absolutely love my parrot and all the other animals that come in order they love taking pictures of them

Went in the were asking if we needed any help with anything I ask a gentleman about a product he was very knowledgeable about the product

Great store management is awesome

Most of the employees are rude, everyone is always out back or by the front door smoking. Tabitha was on the drill isle texting on her phone and flirting with a man and completely ignores people. Management has favorites

Very clean store, friendly help

Good place to buy things friendly staff and help you with everything

This place is mediocre, it has great brands, if you can find it. Not stocked well, idk who does ordering. Not my fav place to go first...

Good customer service and had electrical connector we needed

Great customer service and prices.

Very helpful sales staff, a good selection of tools.

They didnt have the sale item we came in for, despite it showing there on the computer. But they found one at another store and called them to hold it for us.

Like Harbor Freight, but way more expensive. Not sure whats the point of this place existing to be honest... What a rip off.

I always find everything Im looking for there

Great customer service

Very friendly staff and eager to help! Great place to browse and found 2 specialty tools I needed at a very reasonable price.

Great service even with the wait and long line!

Quick service.

Good place to get tools and mower Accessories.

Clean, well lighted, found what I needed.

Nice place e for a man to shop

I cant believe it is legal to take someones money and then not deliver their order. Worst customer service ever. Then they have the gall to ask for a product review and reject it because it isnt what they want to hear.

Great organization, well staffed, and helpful friendly customer service!!!!

They have a lot of toolsBut all. Mens coats and jacketsAre not mens ...They all little boys sizes..

Great place for all kinds of tools

They sux well actually they dont suck there slow and brain dead

Prices are ridiculously high and the staff is very rude.

Great location for trailer repair needs

Excellent pick up experience.

Friendly staff and wide selection

Everything a guy could want to build stuff. And then some.

Clean friendly knowledgeable staff