I love these doors, but the service department is ridiculous. The sales team and the independent installer they recommended were great. However, one of the panels arrived from the factory a little out of square and caused scraping on the frame. Eventually, the door got stuck open. It’s been over a month now and I can’t get a return call or email from the service department - even with the sales team intervening on my behalf! And no, it’s not Covid related. This is terrible customer service for a company with an otherwise really nice product.

Chris and his team have been absolutely first class from bid through installation and on the back end. This is a company that truly stands by their product and have been responsive, helpful and service-focused.