It was my first oil change for my new Honda Accord and I met with Service Advisor Christopher Harrison. He was excellent! He explained everything that was done and made sure I was comfortable while I waited. He was extremely friendly and very personable. He made the experience easy, painless, and pleasant. I no longer dread oil changes. Christopher Harrison will be my “go to” person from now on when I go to Honda Mall of Georgia for service for my Honda Accord.

We had a great experience at Honda MOG. They have a free shuttle service and dropped me and my 2 young kids back at our house. They even installed our car seats in the shuttle vehicle to make it easier on me. They realized I needed a couple of parts replaced, and they were able to do that and still get my car back to me the same day. Great customer service! Jeff was awesome!

Service seems of good quality and i have not bad words about people I interact with. Serious and not disrespectful. However i had experiences in other brands.where i felt a warmer experience. I have not to make a stand line at arrival for example, looking the service attendants staring at their computers and with nobody in front of them. Not a nice experience. Also I paid service maintenance contract at Car purchase to find out that some required services are not included (e.g. tire rotation)

Service was great and on time. They reviewed my check engine light and all the services I needed to be up to date. Got done at a reasonable time.

I went in for a horn repair and in the meantime got some shopping done! After I informed Chris from Service and Bryce my sales Rep I’d never been to the Mall of Georgia, they helped arrange a shuttle service to and fro. They were both amazing. Even the shuttle driver to/ from the Mall of Georgia was amazing! Everyone here really does a wonderful job to make your experience a great one!

The absolute best Honda dealership in Georgia. Just take a look at the employee’s parking lot, if they will let you. So many nice Honda’s. The team will treat your car like their own. Also, AJC says it’s one of the best places to work.

Went to Honda Mall of GA because my car battery would not hold a charge. They did diagnostics and determined the problem was that my alternator was bad. The repair was going to be expensive and I decided I was not going to do the repair because the vehicle was a 2005 model and I felt it was not worth it. I was wondering aloud what I might do with the car and Chris, the service manager I worked with, advised me that they buy used cars so if I didn’t want it anymore they would appraise the vehicle and make me an offer. The offer they made me was great and I was glad that Chris gave me that information even though he could have tried to urge me to make the costly repair instead. Everyone at this location was friendly and responsive. I would definitely recommend and go there again myself.

Jeff Jackson has been my service writer since 2019 when I purchased a used 2017 Ridgeline and has always been very professional, Johnny on the spot, and gone out of his way to get me serviced in a timely manner to meet my crazy scheduling between work and personal conflicts on getting scheduled and unscheduled maintenance done. The service department as a whole has always been prompt and thorough in all my past 3 plus years using them and have a very friendly environment in the waiting area for repairs. I have used this facility in the past with an older Honda Accord that has since been retired for its end of life time frame and the service was the same excellence environment. I have used other dealerships in the past but by far Honda Mall Of Ga. beats them all.

Very friendly and competent. Will use again.

I had a scheduled appointment with them and they always give the best service and with a smile. They let me know what they are going to do with my car and an estimated time it will be finished and if I have any charges to pay! Everyone here is the best and they truly make you feel comfortable and joke around. Love the energy and the vibe here! I 100% will always recommend!

My experience there with excellent. The service provider was excellent and listen and make sure all my concerns was met. I was very pleased with the service.

Chris was my service representative and he was well informed on the 30,000 mile check up and was not insistent upon a few service items that my husband could do. He explained the maintenance that would be done and gave me an estimate on the cost. Since I was waiting he made sure I knew where the lounge area was and the curtesy car if I wanted to shop. He called to let me know the car was finished and the estimate was the exact amount I needed to pay.A very pleasant visit.

If you don’t have an appointment, don’t walk in expecting help. First trip, I waited 8 hours, only to be told, “no work has been done on your car yet, we’re getting through the appointments first”Made an appointment for service a week later, and nearly everything was completed in a couple hours.3/5 stars for the overall experience.To Honda: Please make it clearer that walk-ins are not treated with the same respect, and you’re better off switching to appointment only.The service excellence provider (Mr. Hill) was fantastic and very understanding during the entire ordeal.

I received excellent service from my service representative, Alfred Mugaburu. He was very knowledgeable about services for my vehicle. He planned out the different services that needed to be performed in a timely manner. The shuttle service was also very helpful in getting me to local areas so I could be productive while my car was being worked on. I am very happy to be a part of the Honda Mall of Georgia family.

Very professional service tech advisor. Finished job in a timely manner at a very fair price. Will be back...

Great service, very satisfied.

I didn’t have an appointment but they let me leave my car the night before for a battery replacement they squeezed in between their scheduled service appointments. In addition they were able to change the oil and filter too.

Amazing and very professional. Glad to have Chris Harrison help me and making me experience fast and easy.

The receptionist taking my appointment told me that it was a 70 minute job but would likely take 2-3 hours because the dealership is backed up and understaffed. I know she asked someone more knowledgeable than she was, as I waited on hold fir her estimated length of the service call.I made an appointment for noon, and the service rep Alfred told me the job took minimum three hours and disputed what the receptionist had said. I went ahead and had the work done and it took over five hours fir me to get behind the wheel again.The last part was terrible: I got a call at 450 or so to tell me my car would be ready in 25 minutes. 25 minutes later I had heard nothing. I peeked into the reception/billing area and three other customers were standing around with no Honda employees in sight. It seemed like they abandoned ship at 5 pm ( or sooner). Finally I stopped an employee who was obviously heading home and he reluctantly stopped and served the customers standing around waiting to sign off and get their cars back. I had the feeling though I can’t prove it that if he hadn’t stopped as I requested the other customers and me would have been left to wait all evening.I have had good and responsive service from Honda Mall in the past—that’s why I drive all the way up there from ATL. But this was terrible.I am worried that the repair was not done properly as well. The first night home a passenger heard water sloshing in the front of the car and it was supposedly drained and the system cleared and cleaned.

Bobby Lacoy was my service advisor. He was friendly & the service was fast.

Everyone was very nice and accommodating. This was my first time to come since buying my car. The only disappointing thing was that I didn’t get my car washed. But in all fairness perhaps I did not know the correct procedure!

Joey Songer was polite and very helpful when I visited to have my car serviced. He even called the next day to follow up. I highly recommend Mall if Georgia Honda.

I have been coming to Honda MOG for many years now, and have bought 3 cars there. I have always felt that their purchase and service prices are fair, and i feel safe knowing that they can review my cars history to anticipate and prevent problems. I gave my last Honda to my son, when it had 100k miles on it, and the people he has gone to for minor issues with the car always tell him that the car is in surprisingly good condition and that it must have been well maintained. That makes me feel smart (and grateful)for trusting Honda MOG. Thanks guys!

Jeff Jackson has been my advisor for many years. Jeff is very through and gives impeccable customer service. He is friendly and makes the experience of car repair easy and non stressful.

I’ve owned several Honda’s over the past 15+ years and HOnda Mall of Georgia has worked on most of them. They’re courteous and always willing to assist in keeping my cars running well.

Service was performed to my satisfaction in a courteous & professional manner. My charges were explained to me in a way that I understood.

Great service! Jim & Joey are always outstanding. 7/14/21 I met a new guy (I think Chris) who was also wonderful.

I really appreciate that they worked hard on repairing a broken side view mirror! However, it took 3 times longer than estimated to complete.In addition, the car had an oil change, tire rotation and general check up. On the way home, two alerts showed up. Low tire pressure! And they had forgotten to reset the oil %. The tire pressure was especially frustrating since that should have been checked!

I dropped my car at the service center the prior evening. The service technicians performed 2 recall concerns. I was kept up to date by text and received a call in less than 2 hours, everything was complete

Very thorough diagnosis found the problem the computers couldn’t. Problem was identified and repaired promptly. I always recommend to others and will continue to do so. Keep up the good work.

We were traveling and my left rear tire was punctured and went flat. This dealership saved the day. Each of the service department employees could not have been more helpful and each of them was so kind.Thank you for being our angels on earth. You are appreciated.

I had a loud roar coming from the front of my 2013 Pilot. Jeff Jackson was my service adviser and after the mechanic checked it out said it needed a new wheel bearing on the left front. Jeff said they had the part in stock and they repaired it right then. Now when I drive my Pilot it is so quiet I feel like Im driving a new car!! Thanks Jeff!!

I came on my lunch break and I was told my car would be finish within my 1 HR and a half window and it was and my car was even washed. I also loved the fact that everyone spoke even if I wasnt there to see them.They asked if I was being helped. The entire staff was very professional.

Was very grateful that anything I .entitled was fixed and having oil changed and everything checked. This was a great experience at this dealer .

Jim Clizbe, my service rep, was extremely knowledgeable and helpful.

Bobby was extremely helpful and service like this keeps me coming back to Honda mall of Georgia

I was 15 minutes into my 6 hour trip home after getting a late start and having a long week when I got a flat. I came in and they serviced my tire right before closing and got me in and out. I greatly appreciate the service team taking me so late and helping me get back on the road. Made it home safely and will definitely come back if I’m ever stuck again in the area.

Good customer service. Excellent job.

Fast, courteous service and friendly staff.

I will only have my cars serviced here! Top notch, on time and professional. Service area, waiting room and restrooms are always clean. Only one suggestion....when overnight drop vehicles are left at the reception doors, have a tech move them out of the way before the 7AM appointments arrive.

My experience at Honda has always been Good.My only complaint Is the wait time on 7/12/21Other than that the service is superb.

Jim provided excellent service as always! He a great asset for the dealership!!

I was very happy with my service specialist. He was professional, delightful, and extremely helpful.

Went in for oil change and rotation and was in and out in hour and half. Customer service is exceptional, Ron Sado and Hunter York were very helpful and professional.

Jim is good service advisor and he does great job. I appreciate all teams Honda Mall of Georgia 👍🏻

Fantastic staff. Very professional and courteous. Highly recommended!

Honda Mall of Georgia is my “go to” for service. Customer service is always outstanding and vehicle service too!

I had a recall on my 2019 Honda CR-V. They came and picked up my vehicle where I worked and then brought it back. Very courteous and we were pleased with this service!

My service advisor, Jim, does a great job explaining the issues, and keeping you informed of what’s going on with your vehicle.

I scheduled for a regular maintenance. When I showed up, I stated I have an appointment and that it’s my first time going to this location. I also stated what services I needed. I was told it will take 2 hours. 2 hours later i inquired about my vehicle to only be told they can’t find me in the system and I will need to give them permission to service my car. I thought that is what I did when I stated the services I wanted. I was then told it will be an additional 2 hours just to do a basic service. Over 4 1/2 hours . I will not be back.

Joey Songer is hands down the best advisor at Honda Mall. He’s always taken exceptional care of me and my Honda’s.

I have always had positive visits here. I really appreciate our contact, Ron. He really has gone above and beyond to keep us in the loop about our service. He even called a couple of days after to make sure everything was running ok.

The Service Advisor, Bobby LaCoy was very professional and personal. Our vehicle was under warranty and he handled our repairs in a timely manner. Bobby kept us updated on the progress and repairs. I will recommend Bobby and Honda MOG to all my friends.

Excellent system! Only thing missing was the complimentary car wash!

Always friendly and professional!

Excellent Service. Very saitsfied

My service person was Chris and he was awesome very nice very polite and very friendly

Great service and I love the free car wash!

Actually, one of the best dealer experiences ive had, and ive certainly had some bad ones, but got what i expected, and then a couple of nice gestures to boot! A-1 service

Professional service every time I go there.

Everyone was professional and attentiveToo many are scheduled for the same time

They perforned fast and accurate service on my car! Very appreciated.

Its always a great experience with their service dept.

Our service rep was exceptional!

My battery suddenly died on me, they were able to get me in and replace my battery. Also washed my car and it looked brand new.

Courteous rep, decent waiting area, timely completion of service

Very kind and professional group.Very detail oriented and accomplish excellent job

Work with Jeff every time. He is fantastic.

I didnt have an appointment but they took me right in I wasnt even there an hour hour and they put a new battery in the price was reasonable

The team is top notch!

Jim is really friendly and helpful, I will definitely recommend him to other people

Very thorough and explained everything. Completed work earlier than expected.

Friendly professional service.

Excellent service and value.

Ken Hill is a very experienced person and was very helpful

I was disappointed about the car wash that was included in the package I have purchased. Its still dirty inside after theyve done.

Great friendly people and quality service

Andre hobson was attentative knowledgeableand professionalbell

Alex in the service department was amazing!

Jean was a pleasure to deal with. Very responsive and professional!

They are the best to work with

Got an appointment to service my car and was really fast. But i feel its a little bit pricier compared to the aftermarket service shops. But you get the satisfaction that your car is in good hands. It was my 5th service and my car still runs as good as new.

They are always very professional and they take their time to work with customers. They listen to your concerns and help you the best they can.

Excellent experience.

Had my headlights refurbished. They did a good job.

Good services, on time

Antonio, David, and Erick were absolutely fantastic to work with! I flew all the way from Michigan and these gentlemen made my experience an amazing one! I’m so excited with my new car and definitely recommend these guys! Great service, great experience! THANK YOU GUYS!

I’ve bought two vehicles at this dealership over the years . Both are Honda pilots , one has over 200,000 miles on it and my experience with this service Dept is always excellent.Andre Hopson is my service writer and he always calls to let me know my vehicle is ready for pickup. He is quick to explain anything that they might find when being serviced that needs attention.He’s is very professional and has become my go to person when it’s time for service.

Service department is very professional and provides fast high quality service. Use them for past 5 years for several different cars. Keep up with good job guys!

I have always only used Honda Mall of Georgia.

We liked Honda Mall of GA when we first started going, and every time we go it just gets better. Great pricing and not pushy. We had a service appt that Jeff Jackson helped us with, and he was very generous with his time. Thanks, Jeff and Honda Mall of GA for another great experience.

It’s unfortunate that we purchased a used vehicle from here. The vehicle in question is a good car for my family and I. The issue comes AFTER we go through the financing department. Our new to us vehicle was taken to the back to get a final detail while we signed for the car. After all is said and done we get in our new vehicle and head home. It wasnt until we are home and looking at the vehicle that we notice all the floor mats are missing. Now, mind you, they are just floor mats. I talked to my salesman and he claims they take them out for detailing, which makes sense. If they were taken out then they should still be there at their detail center. I was told they are now “missing” and they don’t know what happened to them. I was told they would call me back with a resolution. The problem I have now is that the manager of the used car dept AND Farhad the salesman have been dodging and ignoring my calls ever since and I can only assume is refusing to return my phone calls. It has been a month in a few days and I have YET for this to be resolved. I’m going to guess that it won’t be. All I wanted were some floor mats that were in the vehicle BEFORE it went into detail and that were missing once we got the vehicle. They admitted they were there and should be but have now ghosted next now that they got the money for the vehicle. I am incredibly disappointed. I originally planned on bringing my mother in law there to purchase another used vehicle because the initial sell went fine. I’ve since decided against that. I do not expect anything to become resolved from this review. I only want to warn other potential customers that they run the risk of getting “had” by their used sales department and hung out to dry when they are needed. Thanks to anyone taking the time to read this.

I recently purchased two vehicles from this dealership and I couldn’t recommend them enough! Dean our salesman was very professional, personable, and generally actually cared. I have never had a better experience purchasing a car(s). Also Jonathan in finance was also fantastic, we had him for both of our purchases and requested to have him for our second purchase. Finance is always my least favorite part of the process and he made the situation a breeze with no pressure. Very comfortable environment and now we will be lifelong customers to this dealership and brand. Thanks again Dean and Jonathan!

Very good service. People are professional and polite. Prices should be lower.

Exceptional service.

Dean was very helpful from the time we walked through the door. This was my daughter’s first car purchase and he made sure she left with a smile. Thank you Dean and we will be back to see you for our next purchase.

Very professional and I would recommend them to anyone

Very accommodating staff!

I went over to test drive a Subaru Impreza about a a week ago. I worked with Peter L. Peter was able to answer all my questions and provided exceptional customer service. Even though I did not end up purchasing the car, my experience was positive.

Very efficient and thorough. I had all my concerns taken care. Kudos to Jeff and Ron, Service Manager.