Very disappointed. I checked my car in at 1130 ( 30 minutes before my appointment) by 5pm my car still hadnt been touched. I was assured multiple times that they were pulling my car around as we speak but when I came back it was still parked and untouched. I wasted an entire day here. 😪 I understand staffing issues and the pandemic causing an unusual amount of cars coming in,but to lie to me is just unacceptable and no one apologized or made it right. Im very calm so I took my keys and drove off with 1 inch of brake pads left. Smh.

I had the Check Engine light issue diagnosed here. They claimed it was the issue with fuel pressure sensor, replaced my old one with a new one and charged me over 300 dollars. It did NOT do a thing; the issue continues.Brought the issue to the manager after hearing the noise when I started my car which shows noise from the engine before leaving. He was very rude and didnt care anything I pointed out. He said that they did not say the sensor will solve my cars issue and that it [the car] is still drivable.Maybe they can do some work on cars, but not recommend going. It is a waste of time and money.PS: When I was in the store waiting, the manager was really encouraging his customers applying for their card.

Facility was Spotless, ready to go at 7:45! Counter rep could have been more friendly. $1,000 + and was told a had 24 cars in-front of me…. It was 7:45 and I was the only one in the shop!

Gary was great. They got me in ahead of schedule and fixed two tires for me for a fair price. The other local tire dealer I typically use always seems to upcharge me. When I buy new tires for my other car this fall I will definitely go here. I selected this place based on many positive Google reviews and I see why they were rated so well

Long story short I needed a mount and balance... was quoted somewhere around $90 for the 30 minute job (seemed pretty fair reasonable and in line with most places around here)I arrived for my appointment and was quite taken by surprise when the gentleman told me it would be a minimum of a 3 to 4 hour job and possibly needed to leave the car until the next day and minimum cost of $220 possibly more that will would have to pay if they found any issues? Now ok I get it problems can be found during simple jobs like this but it was said in a way as if an issue was found no matter how big or small theyd fix it and Id be responsible for paying them for it... I dont know if they had a misunderstanding but i was very clear about what I needed done and knew 3 to 4 hours and $220 was quite excessive for this...I for one will not be returning to any Firestone location but for any future customers especially if you dont know what you need I highly recommend either 1.) Getting a second opinion elsewhere or 2.) Do your research find out exactly what you need and average cost so you dont get sold a job you dont need or upcharged nearly 150% for something thats not expensive

Great customer service. I had a flat tire and was able to get in same day and have it fixed. I don’t get my tires anywhere else.

Great place and customer service by Matt!! Had to deal with my company car and fleet services.

Clean beautiful showcase prices are bit high but service is impeccable good job

I loved the ability to make an appointment online, got right in first thing in the morning! Gary set me up right away and I was out of there exactly when he predicted! Thanks for looking over my car and getting it back to being safe!

Very friendly and professional stuff. Working from 7 am!

Excellent service !Highly recommend these folks !

I scheduled an appointment to install a set of winter tires on my Tesla. The following day I received a phone call from the store saying they dont have equipments to perform on my vehicle. I explained to the gentleman its just the same with any other cars but I was told they dont service Tesla period.Then I asked if they would install the tires if I bring them the wheels. I was told if I dont care if they get scratched then yes and they wont be responsible if they get scratched. Those are SUV tires anyway but the guy insisted those are low profile tires and they will get scratched most likely and they dont want to touch them. The gentleman may have a bad day but the tone and attitude was totally not acceptable at all.

David was amazing today. I was in a bind and in the midst of family emergency and he had my truck ready to go 3 hours before the estimate time!. He has earned a customer for life! Thank you!

In and out car inspection called and got in that day quick and easy and they gave me a write up of everything I was gonna be needing soon

Very friendly and great service. They do good work and they stand behind it.

Fair pricing and good work done within expected time frame

Gary and the guys down at this Firestone were very friendly and helpful.

Hands down the only place I bring my car for repair and regular maintenance. A trusted and FRIENDLY service team always willing to explain issues going on with the car and review repair options. Gary and Dave are always friendly and welcoming. Huge trust with this team. Today I was met with a very friendly hello by newer team member Jarrett all creating for a very positive experience!! The mechanic, Shawn even took the time to explain the issue they were able to successfully repair. Be sure to explore coupons online from the Firestone site before you go! Always very reasonable prices. clean facility, and friendly. I’ll be back!!!! Recommend!

The manager at this business and location is not professional, he is extremely rude, and disrespectful. Staff also did not install my brakes properly, as I have had a previous top notch reputable auto shop inform me that my brakes were not properly installed by this location. Questionable competency and extremely dangerous.

This place is good. They are reliable and trustworthy. I feel great to have them take care of my car. Although they are most pricey than others, but its important to have good mechanics to take care of your automobile.

The crew here is always very professional & knowledgeable. They help their customers & dont try to sell them unnecessary services & parts.

I love this store. Friendly and knowledge staff. They kept things transparent and even brought me to the garage to explain the issues that my car had. A lot of space in the waiting area with free coffee. You can watch TV in comfortable couch, or work over your computer in the work station. Free Wifi too.

Always a great experience! Would recommend over anywhere else!

These folks are top drawer. They treat you fairly and dont try to sell you services that you dont need.

Very good job by zack

Had a great experience. Called me to keep me updated and ask my permission before moving forward. Took the time to explain what needed to be done and why. Transparent with cost. Appreciate their customer service.

This is a 2019 written update: thee guys who work here are awesome. They super nice and always keep me informed on whats going on with my car. They do their very best with fixing the cars issues and have went above and beyond with helping me out. Ill keep coming here, I have no reason to go anywhere else.

Quality service, excellent products, competitive pricing. 10/10 would recommend coming here. All the staff I’ve encountered have been friendly, knowledgeable, and helpful. I feel like some shops see a young girl come in with their car and they try to take advantage of the fact that they don’t have much car knowledge and tell them they need a bunch of not needed extras. That has never been an issue here. I’ve always felt like they listened to my concerns and helped me with exactly what I needed!

The only company that could get me in in a reasonable time frame. Also the best price we could find. Gary was great help, and very personable. Jarrod was very friendly and helpful.

The manager, Dave, is awesome. Very trustworthy and takes good care of his customers. He will make sure you get the best price and applies every discount available.

First time customer, check in process was very easy! The gentleman that assisted me was pleasant & incredibly helpful! Waiting area was nice and clean with a little coffee bar. Definitely recommend for quick & easy service on your vehicle!

The best place for service! Service manager (Gary) and staff (Scott) is exceptional, honest, knowledgeable, and always friendly. This is a place that I’m actually happy to visit for my auto questions and concerns. Thank you!

I came in after being disappointed by lack of results from another place and being put off for over a week by a dealer, and disenfranchised by a bad manager tapping on the glass and frowning when a young customer service man was trying to help me push up the schedule. Gary at Firestone was service oriented and confident enough to have humor when I told him that I was hoping for a miracle. Anyway, they fitted me in, diagnosed the problem, fixed it for 65 bucks, and got it all done that day. Ill be canceling the dealer appointment and shifting my usual maintenance business from the other place to Firestone. Plus you can donate 5 bucks to a good charity right there when you check out. Its nice to do business with people that take care of you and also help make the world a better place.

Excellent service.

Replaced my daughters battery and changed her oil without charging to much or taking to long.

Great team both techs and front of house. This is a busy location if you can call ahead and make an appointment. So much easier and your not waiting long to be seen.

Great service.

Definitely helped me out in a bind, however was not cheap, thats for sure, got my truck done pretty fast to considering

Positive. Clean. Trustworthy. Best firestone i have ever been too (all over the east coast). I will return 100%, with both my vehicles, (older and newer). Class A act.

Came into just to see if I could be taken right away they got car right in took car of my issues and got back on road quick. I normally visit a different location but will be coming back to this location. Great job

Great and fast customer service. Highly recommend if you are looking to be in and out within a few minutes. All prices were cheap and reasonable.

My wife was driving our 2017 Sienna from Columbus to NYC with our 2 kids. Battery died, she changed it at MTB. Battery died again in the middle of no where. She was freaking out. I called Firestone and spoke to Dave on a very busy Sunday. He assured me he will take care of it, and he sure did. It turned out MTB where we bought the battery did not clean the sockets before they put the new battery (BAAD MTB, never again). Dave @ Firestone charged us NOTHING. Talk about good samaritan? good people? good neighbors? talk Firestone. Thanks Dave

Fantastic service and knowledgeable staff! They treat my vehicle like its their own. I do not trust anyone else to work on my vehicle but them!

Took my car into firestone for some repairs, the next day my car would not startup and I had to call triple A. When I asked Firestone to look at my car again they offered to diagnose the problem with no extra charges. The issue was not related to their repairs.

Ive been coming to Firestone for years. Theyre a friendly staff who knows cars and have always been honest of what my car needed. Theyve never pushed for unneeded services and have done quality work. Im happy to bring my car there.

I recently brought my dodge challenger in for a tire repair. I called ahead, explained my issue, and that I had a road hazard warranty for punctures. They had me in and out in under an hour and fixed my tire for absolutely nothing. Prompt and considerate service.

Scott and Shawn were highly professional, personable and ethical. They thoroughly explained everything until I was comfortable. Excellent service and I highly recommend!

I took my car in for an oil change and paid for the check-up as well. I got a call describing what was recommended and prices after they checked out the car. The guy was not pushy when I declined the repairs for my car, and just went with the oil change. He was also very thorough at explaining each part and what it was need for and what it would fix. The repair was quick and I got a call when it was done. I went in to pay and pick up the car and there was no trouble.Employees were all nice and courteous and there was no pushing when I declined the extras. Even printed out a copy of what other parts were recommended and what happened while it was there.Very happy with the service here, would definitely go back.

Ive been coming here for quite some time and have gotten to know alot of the people. They are friendly and honest. Gary, Scott, Max, Jerry..always help me prioritize what repairs i need for safety and which ones we can put off. They are top notch. They always get the parts and have my car ready when promised. One time my battery went dead so they stayed open while I found a jump so i could bring it over for a new battery. Thats a good hearted bunch.

Great service. Fixed my car bracket for free as I was here for inspection.. very courteous staff. Highly recommended

Great service. My go to shop when I need work done on my car. Would highly recommend if anyone needs anything done.

Most friendly auto shop I have ever been to! Extremely helpful and knowledgable! Gary the manager and the entire staff are awesome!!Best auto shop around for sure!

I brought my car in for an inspection. I was informed that I had a major leak in the transmission line, the rear differential and that a strut was leaking. They recommended putting some leak detection dye in the transmission and differential fluid. That was $100. I asked if they had replaced the leaking fluid and the sales associate responded that they were completely full. This morning there was not a single drop of fluid under my vehicle. This is a scam or gross incompetence. These guys also stained the interior of my car with grease from their shoes. I strongly recommend avoiding this place.

The best experience ever. Took my car immediately had it ready before promised. Will definitely be back.

The staff is great!! Got in fast for an appointment. I was told honestly what needed to be fixed. They had my car done quickly. I would highly recommend!

I thought my battery died but My starter went while I was delivering a cake. Firestone was nearby and quickly fixed it. Service was friendly, especially Scott J

Great service. My go to shop when I need work done on my car. Would highly recommend if anyone needs anything done

Came here for tires, brakes, oil change and inspection. Great place, guys here are awesome. Gary is fantastic. I will come back for future services.

Went here to get my car aligned. 91 dollars pretty steep. And I had to bring my car back 4 times for them to align it again and they still couldnt get it to stop pulling to the right. Then I took my truck there after I put in my simple torsion lift. 2 inches. Now my truck pulls to the right when it didnt before and my tires are wearing choppy. Would not recommend this place to anyone, the techs here do garbage work. Taking my truck back again to get my truck aligned. Seeing if they want to buy me new tires now cause god knows I dont have any money for them.

It was close to closing one day and I needed to get a tire change by the end of the day. I had a road trip the next morning. I called them and asked if it was too late to change all 4 of my tires, they said it was no problem and stayed past closing to get my car done. The staff was friendly and easy to understand. I thought they would be annoyed at my last minute request, but they were professional and made me feel welcomed.I’m writing a review because today there’s a manager special for $10 off if I write one (but it’s not the reason I gave them 5 stars lol) I came back for a car inspection. Even though there’s plenty of other car places to do it around my house, I find the staff here trustworthy and they take pride in their work. And I enjoy all the discounts :)

I love going here! The people there are always so helpful and fully explain everything to me in terms I can understand. I have never had a bad experience!

My husband and I were driving back to Chicago, and got a flat tire on the NYS Thruway. Firestone Tire store helped us immediately and with total professionalism. We are back on the road .... Still hours away from home. Happy to have a new tire.

We have been very happy with our experience here. First, we found tires online and they were happy to price match as well as work with us on the price of installation. We then had two tire sensors go off for low pressure. I stopped in without an appointment, was seen immediately, tires were filled, and was told to come back if the pressure went down again (which it did not). Next, we got a flat tire down in Colden. We called and was told to come in as soon as we returned from our trip. Within an hour we had our new tire put on for a prorated cost (since we had purchased our new tires less than a year ago). Finally, we used to go to a dealership for our oil changes, but it would take weeks to get an appointment. I stopped into Firestone and they were willing to take me then and there, but since I was unable to stay, I made a later appointment. Unfortunately, my son got ill on the day of the appointment. Upon calling, I spoke to Dave to reschedule. He was more than accommodating and was very empathetic towards my sons illness. I was told that as soon as my son is well to call and that they will make the time to do the oil change. This is the kind of service that keeps me coming back!

My car had a flat on Labor Day and I was without a spare. The whole team was very accommodating. They had the specific replacement tire I needed in stock. Despite being extra busy, the ensured theyd replace my tire by the end of the day so I could drive home that evening after the long weekend.

Have taken multiple vehicles here and has always had great experiences. They dont try and sell you anything you dont need and have great technicians that respect your property. I have a modified muffler on my vehicle and after a TERRIBLE experience at the Mavis Discount Tire up the road I was hesitant to take it to another shop. These guy restored my faith in auto technicians. made my vehicle drive correctly again.

I am visiting this store since 2016 and always had great service. Car was maintained neatly and perfect. Staff is also very good and provide all details. Highly recommendPrashant Rane

They fixed an issue with our Jeep Cherokee’s wheel in a very reasonable amount of time, also banged out an inspection hassle-free and did well-needed maintenance on this car while they were at it. Excellent service and will be coming again!

We were traveling to Erie PA from New Hampshire when our car broke down on I90 outside of Buffalo. We arrived at Firestone about 5pm, and needed to get to Erie that evening. The manager David called the local Enterprise car rental office and asked that they stayed open a few more minutes and drove us there in his personal vehicle. He went out of his way for us and we really appreciated it. They called us the next morning and gave us an estimate and time frame for the repair. It ended up being quite an extensive repair with the car having to be there for a couple of weeks and we had to fly back out to get it. During the entire time they were very helpful and communicated what was going on and gave us updates on the progress. This place seems very well run and has great people working for them, if I lived in the area I would definitely go to them for all my vehicle repairs and maintenance.

This is the absolute only place worth going to in western New York for any car needs.The service is unmattched. The quality of work is exceptional. The time taken for work is absolutly above average.I can not stress enough the value of this place.

Friendly, and courteous. Needed a new tire. Jarrett was able to have one delivered ASAP, with an appointment and installation for the same day. With little wait time.

My experience with the entire staff is always exceptional. They take the time to explain everything and make sure you understand everything being done to your car/SUV. Highly recommend they are super stars!

This is the only place I will take my car for repairs. The staff is honest, friendly and helpful. They give accurate estimates on costs and how long a repair will take. They dont fix things that dont need to be repaired and let you of things that may be future problems. Very trustworthy.

Love the manager and staff there at Eastern Hills site!!!!! I got what I wanted from the staff HONESTY and great work !! I have had my truck at my previous mechanic for 3 times in two months for problems with brakes and steering. I tell all who work on my vehicles keep it safe if you see something bad and needs work let me know then do it !! The whole steering system had to be replaced. Other things needed done too and they did all of it and the bill was not bad at all. Driving out of there was like driving a new truck ! I have a sweet granddaughter who rides in them ! They broke a line my power steering and felt awful about it couldnt apologize enough.They replaced at no charge for the hose. Things do happen and we have to deal with it. Had to leave the truck for the night. I was just overwhelmed how professional and the honesty they showed. Wish more places where like that. Honesty best policy! Thank all of you guys at Firestone !!!!! 😘 😇

Car was handled with care. Everything was checked Great customer service. Will recommend highly.

I am happy with this guys, they resolved my car proble, thanks Scott & Jassu.

Great

The Guys in here are Great with friendly service; Dropped my Car off and picked it up when i asked if it could be done by a certain time. I was not pressured into getting services I did not ask for and if something came up and i needed something done they just asked if i said no that was it nothing else. Will be back again if i ever need something else done on my car

Dealt with Dave Barbarito who was not only polite and professional, but also very knowledgeable. His customer service skills are top notch and I couldn’t be happier. Keep up the good work.

Needed a new tire because I got a nail in the outmost tread. I was very pressed for time because I had to leave for a flight later in the evening.This Firestone location was able to have me in and out with a new tire just like they promised with time to spare before I had to leave. Its great that they are open on Sundays as well. This saved me the trouble of having to come back home to a flat upon returning from my trip.Sidenote, I recommend the hazard protection. Keeps you safe in case of any future nails that you come across the road. For some reason Im like a magnet for them.

Can’t say enough about this Firestone location on Transit in Clarence NY. Firestone has serviced our cars in several states out west for many years and when we moved back home to WNY they had all our records and got our vehicles through the NYS inspection process w no issues. They do all our car maintenance outside of dealer required service. You an trust them to do a super job w your vehicle.

EXCELLENT EXCEPTIONAL SERVICE!!FIRST CLASS SERVICE WITH A SMILE!!Kudos to Andray Rammarain he gives you the top notch customer service as soon as you walk in the door! He is an asset to Firestone!I called on my way to get my state inspection done he told me on the phone he would get me in even when they we’re going to be closing soon! He kept smiling the entire time he was so friendly!He listened to our horrible experience from a different location we had just cane from he apologized on the Company’s behalf.We will definitely be coming back!!

I come here more often than Id like for any tire repairs or replacement. They are very nice and knowledgeable. They are always busy so be prepared to wait or drop your vehicle off and come back.

Great guys. Scott did a great job w my tires !!

Very professional and knowledgeable. Honest is always a nice surprise when a woman is dealing with a mechanic!! Two thumbs up!

Steven is always fast and reliable. My family brings all our cars for service at firestone.

On a busy day we were in and out in under and hour and they had really great service. I would choose them first any day.

Always courteous friendly staff. Work done on time and correctly at a a fair price and they stand by their work and products

Save yourself the stress and go elsewhere.

I made an appointment, was cared for promptly and have no complaints. $10 off for google review.

Great service, just needed an oil change and they did a courtesy check of fluids, tire pressure and more. I’m very pleased!

I always go to Firestone because I get great service at great prices! Definitely recommend!!

Got a new set of tires and even though they didnt have them in stock, they ordered them from.rochester and had them within a day. I was in and out in under 2 hours, which I know tires can take some time (I had other work done as well). They do offer the lifetime alignment which means you can go for an alignment at every oil change with no extra cost added. It really is a great deal and all the employees have it for their personal vehicles.

Great and friendly service; had me in an out in the time they said everything would be completed. They kept me updated on my cars progress if they found something wrong. I was not made uncomfortable or pressured into getting services I did not ask for.

We’ve brought our cars here for years and they are always professional and willing to work with you.

Great service and quick to try and help you for their service! Needed a new inspection for a project car, they were right on it to tell me what I needed to get it fixed and what failed :)

As usual great job. Always take my car here great service and customer comes first

These guys, especially Gary and Scott, are amazing. They helped us so much with price and service.

Always receive honest, quality service! Easy to make appointments online as well.

Brought my car in for two tires, took an hour for service, worked with my schedule and made everything easy.

Have all my cars serviced here. Great and prompt service.